This is the BEST store. It is definitely a brick and mortar store in Winston Salem......we have…read morebeen shopping there for almost 15 years!! As an animal rescuer i have saved a ton with them...i only buy quality food.......for fosters too!!!! Their info was copied (hacked) from a China company.....but this is really them!!!! You can call them and they answer the phone 336-775-2500

Adoption criterion! Always check for sickness in the bird you are planning to adopt; don't inherit…read morea terrible physical problem that should have been addressed prior to adoption!!! Spoke to owner who was completely unprofessional through text messages behind closed doors vs in front of other customers in the store! I am so disappointed in her & the way she behaved.....tsk, tsk, tsk!!!

The staff was so welcoming when I arrived. They were also knowledgeable and helped explain the…read morekitty snacks. They had a great selection of pet supplies. The store is clean and well stocked. I loved that the cats in the adoption room had plenty of space, toys and food/water available. Check out was a breeze. Make sure you sign up for their rewards program. Near the door, they had a photo booth for your pets. So cute! I will definitely visit this store again.

This pet store was in the same parking lot as the Cat Hospital that we go to. It was extremely…read moreconvenient to walk into this store and shop while our cat was having his check-up! The store was pretty large, in my opinion and FILLED with anything you could imagine that you'd need for your pet. They have hand sanitizer available right at the entrance for COVID, along with a statement on the door that they require masks upon entering as well. The left side of the store has plenty of dog food, toys, clothing, and gifts. The right side has everything for cats such as huts (average price of $80), natural toys, leashes, food, raw diet food, treat toppers, and clothing. I'm getting more in depth with the cat side since we only have a cat and were shopping on that side only. The woman, who I assume is the owner, was EXTREMELY nice with helping us find the perfect food for our Bengal. She took her time explaining everything to us in great detail, and never once rushed us. She really made us feel like a valued customer! The amount of information she knew about the different products of food they sell blew.. our.. minds. The information she was giving us ranged from where it came from, what the benefits were, what fit our cat the most, how the brand makes their food.... everything! She knew her stuff, that's for sure! She was extremely helpful and wanted to make sure we were completely satisfied, and never once tried to pressure us into buying anything. She was very open minded and positive with how she interacted with us! The prices are very reasonable. They are fully stocked with every item they sell. They do some small discounts if you buy in bulk. It's extremely organized with how they have the layouts of their products throughout the store. You'll definitely walk out of this store with something in your hand. It looked like they were even doing a photo shoot with Santa and your pet in a closed in room as well! I'm overall VERY impressed with our whole experience. We will definitely be coming back and supporting this business. The customer service we got is half of the experience, and knowing you're getting the exact thing that your pet needs is the best feeling. They really know everything about their products.

I've had a great experience with Triad Reef Critters now Triad Aquatic Critters over the years…read more They handled moving my entire reef tank from one house to another, and anyone in the hobby knows that's no small task. During the move, they noticed my plumbing setup wasn't ideal and completely redid it, which has been a huge improvement. Unfortunately, I did lose three fish during the move, but they stood behind their work and gave me a livestock credit without any hassle. That level of customer service says a lot. Their prices seem to be right in line with other local fish stores. The only reason I'm giving 4 stars instead of 5 is that right before they relocated, I purchased a few replacement fish and lost two of them within a week while they were in my quarantine tank. To be fair, losses can happen with any fish store, and that's just part of the reefing hobby. What has always stood out to me is how informative, honest, and courteous the staff is. They're willing to answer questions, offer advice, and genuinely help hobbyists succeed. I haven't had a chance to visit their new location yet, but I definitely plan to soon. Overall, I'd recommend Triad aquatic Critters to anyone in the reefing community looking for knowledgeable service and a store that stands behind its customers.

Always helpful and friendly staff. Fish and aquarium plants do well, really everything' you look…read morefor in an aquarium store.

I recently took our two dogs, Cooper and Sadie, to the PetSmart groomers, and I just have to give…read morethe highest praise to Angel for the phenomenal care she gives our babies every single time. Cooper is now three years old (he's our big Labrador/Newfoundland mix, over 100 pounds!), and Sadie is 11 (our sweet American Pitbull and Siberian Husky mix). From the moment my husband and I arrived, Angel was prompt, kind, and ready to take great care of them. Even though it was busy, Angel greeted us right away as soon as we walked in the grooming door. She checked us in smoothly and handled Cooper and Sadie with so much patience and love. What really stood out to me is how calm Cooper has become thanks to consistent visits, Angel even mentioned how proud she was to see how well he's grown into the grooming routine. It means so much to us to know that our dogs feel comfortable and safe with her. Their coats came back shiny and beautiful (I always get the Furminator treatment!), and they looked so happy and well cared for when we picked them up. Angel truly goes above and beyond, not just for our dogs, but for everyone's. It shows in how my babies react when they see her, they know they're in good hands and their whole energy calms down. That says everything to me about the trust she builds. I'm so grateful for Angel and the love she puts into her work. She's a true gem, and my family appreciates her so much. Thank you, Angel, for always taking such great care of Cooper and Sadie!

Good PetSmart - overall. Most interactions I have had were great, except one where the employee…read morewas too lazy to advise eon stock of a product. She said "I think they are on aisle..." and when I replied. that I didn't not see them there - her response was "well we are probably out, I think that is where they would be" and she walked away. I found someone else who looked in the two places they might be, then her little device and told me they were getting some in not he truck that just arrived. Check back tomorrow after they put everything on the shelf.

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

1 Star - Unresolved Service and Lack of Communication…read more I purchased a puppy alongside a paid 5-week training program costing over $2,000. Upon delivery, the puppy demonstrated no basic training, crate conditioning, or housebreaking. When I reached out regarding these issues, the business became entirely non-responsive to my emails and messages. While the company posted a public response to my initial review stating I needed to follow up, they continue to ignore all direct private communications and have refused to offer support or address the unfulfilled service. Prospective buyers should exercise caution and retain all documentation.