Employees are helpful. The shelves are full but the prices are very high. This store is good in a…read morepinch

I like this store to pick up treats for our family pup. They have a nice selection of toys and chew…read moretreats. Another huge bonus, they have two big dog wash tubs. They are elevated so it's easy on your back. There is a skip proof ramp for your dog to walk up and down. They have bath towels, soap, and a dryer as well. Worth a stop if you're a pet owner.

First, let me say the customer service is EXCELLENT. They always rise to the occasion, even if it's…read morethe slightest of issues. I actually look forward going to the check out, as I find the cashiers to be extremely friendly. The only peeve I have with this store is that my go-to products are usually out of stock :( The type of treats I buy seem to be big sellers, so I'm not sure why they don't keep plenty of stock. However, the staff makes sure to keep me a happy customer and offers me a discount on a similar product. Once, I purchased some dog treats that I didn't realize were already out of date. I returned them and the manager replaced my order AND gave me a discount. On another occasion, they didn't have the grain-free dog food I usually buy in the 50 lb bag, but they had it in 25 lb bags, but at a higher price per bag. They rang up (2) 25lb bags and gave me a major discount for the inconvenience. Not that my dog-ter (dog-daughter) minds any of this :) She's happy with anything I bring home that's edible!

I took my dog for a grooming appointment and added the soothe and repair package, due to her skin…read moresensitivities and allergies this time of year. She was scheduled with the groomer, Danielle, who was the rudest human being I have ever met. I did not feel comfortable leaving my dog alone with her, so I walked around the store and watched her groom my dog. When my dog was ready to be picked up, she complained that I watched and said I made my dog more anxious. My dog couldn't see me, as her back was to the wall, and I believe Danielle was mad that I watched because she knew she wasn't doing right by her. She cut my dog's quick and also gave her a rash on her stomach. When I told the store, they gave me a refund, but nobody cared that my dog was harmed, instead, they made excuses. My dog has had her nails trimmed countless times and NEVER has been cut, and they told me this is normal. She also has white nails where you can literally see the quick so there's no excuse. My dog is now limping and has a bright red belly with bumps all over it, so clearly the upgraded package did NOTHING. I will NEVER bring my dog back here and will NEVER shop here again. The staff is completely unprofessional, rude, and ignorant. My dog was treated poorly, and when I brought it to the attention of the staff, I was then treated poorly. If you decide to risk bringing your dog here, just make sure Danielle doesn't get a hold of it.

The girls are great and they do a wonderful Job on my…read moreMaggie. So appreciate how kind they are to my dog.

I am sad to say I will not be returning to Paws on Cherry. I have been taking our Aussie here for…read moreseveral months since we moved to the area. They have always done a nice job. However , since I started here it seems they have a turnover in help and now seem to clearly be understaffed. I was told to drop him off at 8:00 am. He was there for over 6 hours before I was called to pick him up. I was very unhappy and told her this was unacceptable. I had told the owner from the beginning I did not want him kept crated more than needed. If they are taking so many dogs that it takes them this long to get them complete, they clearly should be timing the drop offs so they are not having to crate them over this long of a period. I have never had my dogs in groomers more than 3 1/2-4 hours tops! Her answer was that there were only 2 of them working that day. Clearly they had more than they could handle in a timely manner. I would have preferred to be called and told they were shorthanded and I would have gladly rescheduled. Also I tried numerous times to call when time was ticking by, and they had no one to answer the call. Sorry to say, I feel their business practices have much to be worked out. If time is not a problem for you or your pet, then maybe this is the place for you.

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

1 Star - Unresolved Service and Lack of Communication…read more I purchased a puppy alongside a paid 5-week training program costing over $2,000. Upon delivery, the puppy demonstrated no basic training, crate conditioning, or housebreaking. When I reached out regarding these issues, the business became entirely non-responsive to my emails and messages. While the company posted a public response to my initial review stating I needed to follow up, they continue to ignore all direct private communications and have refused to offer support or address the unfulfilled service. Prospective buyers should exercise caution and retain all documentation.

Great people. Great service! Very helpful and friendly knowledgeable staff. I'll definitely be back…read moreagain!

purchased feed corn on Nov 26,2024. seed was full of bugs. went back to speak with Manager and he…read moresaid yea lots of weevils. I showed him that my car was full of the insects. I guess he didn't care or didn't have the time. we exchanged bags for others, as you see they were also full of weevils as well. He did offer a refund but what was the sense, car was already full of the insects. He didn't offer to treat the car. I will never spend another penny at this place, way to many other business needing income. Now I have to treat my car for these bugs.

I've had a great experience with Triad Reef Critters now Triad Aquatic Critters over the years…read more They handled moving my entire reef tank from one house to another, and anyone in the hobby knows that's no small task. During the move, they noticed my plumbing setup wasn't ideal and completely redid it, which has been a huge improvement. Unfortunately, I did lose three fish during the move, but they stood behind their work and gave me a livestock credit without any hassle. That level of customer service says a lot. Their prices seem to be right in line with other local fish stores. The only reason I'm giving 4 stars instead of 5 is that right before they relocated, I purchased a few replacement fish and lost two of them within a week while they were in my quarantine tank. To be fair, losses can happen with any fish store, and that's just part of the reefing hobby. What has always stood out to me is how informative, honest, and courteous the staff is. They're willing to answer questions, offer advice, and genuinely help hobbyists succeed. I haven't had a chance to visit their new location yet, but I definitely plan to soon. Overall, I'd recommend Triad aquatic Critters to anyone in the reefing community looking for knowledgeable service and a store that stands behind its customers.

Always helpful and friendly staff. Fish and aquarium plants do well, really everything' you look…read morefor in an aquarium store.

I get all my Animal Foods & Treats from K9. I enjoy The Quality of The Food Products and the Staff…read morethat works there!

From the owner: Best 4K9 Oak Ridge is located next to Lowe's Food in the Oak Ridge Commons Shopping Center. With 3…read moreTriad locations, we have a food plan that's right for your pet. We offer a variety of healthy choices in dog and cat foods, treats and supplements as well as accessories, grooming items and plenty of great advice. Come stop by and let's talk healthy. We promise to educate, inspire, and introduce you to all the wonderful products available in the health food industry for your animal friends. Our pets are a big part of our lives, but for them we are their whole life. Our ultimate goal is to show you the variety of alternative ways to nurture your best buddies to ensure a long and happy life.