Great store in Clemmons! Close to Publix Pet Supermarket…read morehas a chockfull of items for your animals. Plenty of food, treats grooming and accessories. The self service dog wash is perfect to clean up your pooch. Check it out.

Decent selection but terrible customer service. I have given this place a few tries but am yet to…read morehave a good experience. I went in after just having shoulder surgery and needed help lifting my bags. The lady seemed completely annoyed to help me and one of the bags she selected was wrong. When exchanging for the correct item they would not honor the sale price that was in effect when I purchased originally. I reached out to management and never received a response. Tried again recently because it was convenient and service was bad again. I'll drive across town next time.

The staff are great. Especially the lady tonight. Wish I could recall her name. Went above to be…read moremore than helpful. Helped guide me, and find stuff or pointed me to items. Explained the sales and why there are differences with online promotions. The corporation is favoring / incentifying online transactions thus the promotions are richer there. Also accommodated me towards closing time, so so pleasant. Store is orderly and get the job done. I do like the look, feel and bit more selection at the Clemmons location. But the location at Thruway Shoping Center (Historic) iis so convenient to other businesses and activities. Ate at Chik-Fil-A just before as was so hungry. And wanted to see how that business was since it had relaunched in a newer bigger building at the same site. Back to Pet Supermarket we love shopping on the last Tuesday of the month with 10% off for either Military or Seniors. Experience always positive. And the store holds positive functions / events like adoptions, meetups, etc. Civic minded.

I have been going here for years. The employees are always nice and helpful…read more They also carry a wide range of products. I moved for a short while and I am back. I called to see if they are still there; Yes! and the employee on the phone was lovely. Go to this store?! Absolutely!

I absolutely love this place. The reptiles are so cool, there's tons of fish. The animals are…read morealways so interactive. Handsome down best place in town. Super great that the employees are knowledgeable too.

This "store", more like animal neglect center, doesn't even deserve one star. I care for two…read moreparrots and am well educated on the necessary care for most animals, and not one poor animal there was being taken care of correctly. The guinea pigs and bunnies were in small glass tanks, with no hay or bedding or toys or good food provided. There were 15+ parakeets stuffed in a small cage, all being fed a seed diet. The fish tanks were disgusting and overgrown and the reptile tanks were small and not taken care of. There were two larger parrots kept out of their cages- a macaw and a cockatoo. The macaw was visibly sick, and the cockatoo had plucked most of its feathers- who knows if the story of it being a stressed out rescue is true. In the conditions those birds were living in, I wouldn't be surprised if the cockatoo had plucked its feathers after the owners "rescued" it. They had harmful perches and no enrichment- absolutely no toys. Their cages were way too small for the species, and their enclosure was extremely dusty and messy, obviously not being cleaned regularly. The owner's responses to other bad reviews is pathetic, trying to back up their abuse to avoid trouble. Do not support this business whatsoever.

DO NOT bring your dog to this location for grooming. I took my dog there today and got a full groom…read moreand wasn't told a time frame nor was I given a heads up when she was about to be done. They called me and I was I. The middle of an instacart order went to get her right after I was done and was told there was a late pick up fee of 20 dollars. When I asked for this fee in writing I was told they make it up as they go. So I did become kind of mad as I wasn't told a head of time and as a business it should be communicated ahead of implementation. I left and then got a call from the police saying I was banned from the location. This is BS. I even talked to the owner who was also ridiculous as well. Meanwhile the employee walks around with an AirPod in her ear and then was rude to me as she had no reason as to why I wasn't told this. I was only an hour late not two hours and not 1.5 hours I was only 1 hour to the minute from the call to pick her up. I'd understand if I was communicated it or if it was longer than an hour but now being banned for life is ridiculous

People there generally just want to help. They help you out. They carry excellent products. I like…read morethe Hanes Mall Blvd locale. Other is good but as a corporate office should take returns from other franchised locations. They don't. The Hanes Mall locale tho doesn't answer any phones and is a regular residential message answerer and nobody returns a call. The negative.

The staff is knowledgeable and quick to assist. Offer several ways to ord/ pick up your purchase…read more..home delivery, curb side p/up, auto delivery..And they have lots of stock available in the store. Grooming clinics,lots of coupons, sales and reward points. Excellent store!

This is a great store! Staff is always helpful and friendly. They also have a wide variety of…read morepremium pet food and regular have sales.

Our pooch Abby was scheduled for a nail trim and file…read more Our dog isn't the most cooperative. The tech here was awesome. She was kind, patient and gentle. Abby got through it all with a minimum of stress. Staff was friendly and helpful. We will be back.

We were in the area and in the need of some pet supplies, so it was my first time visiting or even…read morehearing of this place. I had no idea they had live kittens for adoption and I was SO excited to see them! They were so adorable and very friendly. They all rubbed their heads against their cage door to get some head rubs. They seem very well stocked here for whatever you might need. I was in need of live crickets for a reptile and the two associates were ready and willing to offer assistance, even giving me some detailed guidance for a feeding schedule. Crickets are 17 cents each! I'm very pleased with my experience, I'd definitely come back here!

The groomer was not friendly. It was clear she didn't want to be there. The Groomer said that next…read moretime they are charge me a fee because my little 4lb Yorkie flinches. She does bite or show aggression she flinches. Really PetSmart.

if i could give this a -100 i would. back in january my groomer up and moved to lexington out of…read morethe clear blue sky. i meant so she needed groomed badly so i took her there. i had taken my schnauzer. were there several years ago before i found a groomer close to me and they did a pretty good job. but then they had one person that would stay with the dog all day long if you pay extra, which is what i did and now they don't do that. i did not know you did not have to have a license to be a groomer in the state of north carolina the vet tech when i had to take her to the vet, which i'll explain in a minute told me that they show them videos for eight hours and turned them loose to what happened was her neck got cut it was like a z shaped cut they did not tell me they had cut her neck. that was my main beef. i mean, accidents happen, right if they would've just told me look, we're sorry we cut her neck but i checked out, looked underneath her neck and around it and everything and evidently they had combed the air or something so i couldn't immediately see it and then i noticed her scratching and it really really bad and when i went to look at it. it was like there was some kind of goop on it that made it hard. evidently, they tried to glue. that's some kind of glue on it. when i finally got the goof off for the glue which took a while and looked at it, and i saw a z shaped cut. it was obviously done with scissors so my vet said anyway. that was the next day. vet sorry immediately confirmed my worst nightmare. luckily it didn't require stitches because they said they had put the stuff on it that sealed the cut and i'll say with anabiotic fluid in it so that it didn't get infected and they provided me with the meds that she needed. they freaking should've told me and i wouldn't be giving this scathing review. i will never ever ever ever ever ever ever ever getting back together with petsmart because of this i will never ever even go in there and buy anything for my dog or any other animal that i know they will never get one sent from

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

1 Star - Unresolved Service and Lack of Communication…read more I purchased a puppy alongside a paid 5-week training program costing over $2,000. Upon delivery, the puppy demonstrated no basic training, crate conditioning, or housebreaking. When I reached out regarding these issues, the business became entirely non-responsive to my emails and messages. While the company posted a public response to my initial review stating I needed to follow up, they continue to ignore all direct private communications and have refused to offer support or address the unfulfilled service. Prospective buyers should exercise caution and retain all documentation.

Sierra is amazing and one of the nicest business owners I met! She cares more about having quality…read moreproducts from local businesses than she cares about her own ego so you will not only find her treats but treats from other locals. I have met a few of the people who sell at howlin at the moon at events and they are all very pleasant and makes it easy to want to support them also. She provides great customer service and loves your fur babies like they're her own. She offers great events throughout the year that makes it extra fun to support her business. My dog has loved everything from cupcakes, preorder birthday cake, holiday pumpkin pie, decorated treats, to the wonderful bagged treats in store. It's great to not have to think twice about whether or not a treat is healthy or safe because everything at howlin at the moon is made from real ingredients. It's not a holiday or birthday celebration without some howlin at the moon goodies. There's also a dog wash station and a seasonal backdrop!

What a great store/bakery for dogs and dog owners! So glad I found this local gem! The owner,…read moreSierra, is so nice and very welcoming from the first day I walked in. Recently, I ordered a birthday cake for my puppy and it turned out so cute!!! She even gave me free samples of some of their local dog food I was curious about! I've also been to a few events held there like the Paint Your Pet night. That was really fun and chill. I went with my coworkers and everyone had a great time! There was also a pet photoshoot day where I took my puppy there to pose for a few shots! Fun events like these make for a great experience at HATM. If you haven't stopped in, please do!

I bought a rabbit from her and it was two weeks and I brought her home o done had her for 1 week…read moreand Saturday she died I called the lady back and she acted like she did not care she just said "oh well you can come and get a new one then"

From the owner: By Appointment only rabbit as pets (small dwarf netherland,…read moremini lops, mini rex) etc. meat rabbits (breeding stock or live) dressed meat rabbit (processed, labeled and meeting state requirements) snake feeders (rabbits that passed are quickly frozen for snake feeders) pet food (ground meat for the BARF diet for your pets) fiber (angora and other rabbits for brushing fur for fiber) tours (appointment only) educational visits (appointment only, answering questions about rabbit growing) Homesteaders (helping set up for growing their own food at home) manure (for gardens, worm beds, composting)