Decent selection but terrible customer service. I have given this place a few tries but am yet to…read morehave a good experience. I went in after just having shoulder surgery and needed help lifting my bags. The lady seemed completely annoyed to help me and one of the bags she selected was wrong. When exchanging for the correct item they would not honor the sale price that was in effect when I purchased originally. I reached out to management and never received a response. Tried again recently because it was convenient and service was bad again. I'll drive across town next time.

Great selection of toys, food, etc., but customer service really lacks. You almost always stand in…read moreline for 15 minutes before an employee will come to the desk to check you out. This has become a regular occurrence when I come to shop here and really makes for an unenjoyable experience. I'm literally typing this as I stand in line, waiting for en employee to show up.

The staff are great. Especially the lady tonight. Wish I could recall her name. Went above to be…read moremore than helpful. Helped guide me, and find stuff or pointed me to items. Explained the sales and why there are differences with online promotions. The corporation is favoring / incentifying online transactions thus the promotions are richer there. Also accommodated me towards closing time, so so pleasant. Store is orderly and get the job done. I do like the look, feel and bit more selection at the Clemmons location. But the location at Thruway Shoping Center (Historic) iis so convenient to other businesses and activities. Ate at Chik-Fil-A just before as was so hungry. And wanted to see how that business was since it had relaunched in a newer bigger building at the same site. Back to Pet Supermarket we love shopping on the last Tuesday of the month with 10% off for either Military or Seniors. Experience always positive. And the store holds positive functions / events like adoptions, meetups, etc. Civic minded.

I have been going here for years. The employees are always nice and helpful…read more They also carry a wide range of products. I moved for a short while and I am back. I called to see if they are still there; Yes! and the employee on the phone was lovely. Go to this store?! Absolutely!

This place is great! GREAT selection of fish. Don't expect PetSmart cuz it's not. It's the old…read moreschool type! Love it!

I love birds and spent years raising cockatiels, zebra finches and parakeets. went into this store…read morefor the first time and was immediately hit with the smell of dirty cages, and poor ventilation. Pairs of cockatiels were $499.95 per pair.if anyone would pay that much, have them vet checked.

Salon Team: Tonne, Heather, and Natalie are great! They work really well together and all bring…read moresomething different to the table! Petcare and Customer Service: Brittany, Kenneth, and Laureyan. Great group of people working and showing they care for animals! Knowledge to share and if they don't know they work to find the answer. 10/10

Staff are extremely rude over the phone. In person, there are a select few that are respectful…read more Majority of the staff are rude and talk to you as if you can not comprehend basic English. Do better. People are literally trusting you with their children/animals. Work is decent but attitude is trash.

Yes I have been going there for my dog and cat food for 10 years now! They are good people and…read morealways helpful to consult about my fur babies! I highly recommend. JBA

Be careful ordering from here - my item was defective twice and they did not stand by their policy…read more I ordered an automatic door for a chicken coop. While not obvious from the website, the door is the plastic version of the Run Chicken door - it looks identical but is a plastic version that is poorly made. The first door took a long time to arrive and arrived broken. They did send a replacement, but it also arrived broken. They declined to respond to the suggestion that they better package a platic item that is traveling so far, and they declined to refund me. On their website they state that: "If your item arrives damaged or defective, please contact us immediately at info@mawandpawspets.com. We'll arrange a replacement or issue a full refund at no cost to you." However, I was only offered a 40% refund as "they sent me the correct item."

Scheduled our pooch for a nail trimming and file…read more Megan was awesome with Abby. Megan treated Abby with care and trimmed her nails without one incident of pain. We appreciate the care taken with Abby. We will definitely come back. Thank you for a great experience for us and our dog!

We were in the area and in the need of some pet supplies, so it was my first time visiting or even…read morehearing of this place. I had no idea they had live kittens for adoption and I was SO excited to see them! They were so adorable and very friendly. They all rubbed their heads against their cage door to get some head rubs. They seem very well stocked here for whatever you might need. I was in need of live crickets for a reptile and the two associates were ready and willing to offer assistance, even giving me some detailed guidance for a feeding schedule. Crickets are 17 cents each! I'm very pleased with my experience, I'd definitely come back here!

I dash a lot from them. I go in when I have the chance but with my busy life it's hard sometimes…read more I have a lot of animals and their stock is pretty high in quantity so I rarely have an issue getting what I need. And when I can't put my eyes on it first hand it's nice to know they are sending quality feeders and dasher is able to find product.

First, sorry for the long review but I want to be though. I took our 1 year old German Shepherd…read moreRescue for his first class this past Sunday. Mind you, we previously had a Belgian Mali mix and prior to that a German Shepherd -Husky mix. Hence, we are not unaware of the breed. We have a quiet household and when we went inside the store he got totally overwhelmed with all the stimulation. I get that. The trainer approached me and told me that he would probably do better with individual training sessions. Ok. She saw me struggling to contain him and offered NOTHING but criticism about what I was doing wrong. There is NO way I would ever return. Karen, the trainer, is not someone that I would trust, have confidence in nor want to help me train my dog.

I bought both my fur babies here. Theodore I got in April and Eleanor in November. I love them…read more Both healthy, happy and full of life! No issues with either of them. Elizabeth is amazing. I went through the process with Elizabeth with BOTH of my puppies. She was very helpful and made the process easy. Communication was great. Highly recommend

We love our puppy, but we were sold a puppy with a level 3/4 out of a possible 6 heart murmur that…read morewe need to seek treatment for. Happy Tail Puppies' vet signed off on the last health check that there were no issues. I had our puppy Seen by 2 separate vets and both agreed on the diagnosis. My discussions with the owner to get a refund to be used to treat the puppy's condition have yielded nothing so far. Also our experience with their training program was a huge disappointment. My puppy is not motivated with treats which seemed to be the only way the trainers knew how to use. Our dog was returned to us with no successful training. I don't recommend this business or its training partners.

What a great store/bakery for dogs and dog owners! So glad I found this local gem! The owner,…read moreSierra, is so nice and very welcoming from the first day I walked in. Recently, I ordered a birthday cake for my puppy and it turned out so cute!!! She even gave me free samples of some of their local dog food I was curious about! I've also been to a few events held there like the Paint Your Pet night. That was really fun and chill. I went with my coworkers and everyone had a great time! There was also a pet photoshoot day where I took my puppy there to pose for a few shots! Fun events like these make for a great experience at HATM. If you haven't stopped in, please do!

Sierra is amazing and one of the nicest business owners I met! She cares more about having quality…read moreproducts from local businesses than she cares about her own ego so you will not only find her treats but treats from other locals. I have met a few of the people who sell at howlin at the moon at events and they are all very pleasant and makes it easy to want to support them also. She provides great customer service and loves your fur babies like they're her own. She offers great events throughout the year that makes it extra fun to support her business. My dog has loved everything from cupcakes, preorder birthday cake, holiday pumpkin pie, decorated treats, to the wonderful bagged treats in store. It's great to not have to think twice about whether or not a treat is healthy or safe because everything at howlin at the moon is made from real ingredients. It's not a holiday or birthday celebration without some howlin at the moon goodies. There's also a dog wash station and a seasonal backdrop!

I bought a rabbit from her and it was two weeks and I brought her home o done had her for 1 week…read moreand Saturday she died I called the lady back and she acted like she did not care she just said "oh well you can come and get a new one then"

From the owner: By Appointment only rabbit as pets (small dwarf netherland,…read moremini lops, mini rex) etc. meat rabbits (breeding stock or live) dressed meat rabbit (processed, labeled and meeting state requirements) snake feeders (rabbits that passed are quickly frozen for snake feeders) pet food (ground meat for the BARF diet for your pets) fiber (angora and other rabbits for brushing fur for fiber) tours (appointment only) educational visits (appointment only, answering questions about rabbit growing) Homesteaders (helping set up for growing their own food at home) manure (for gardens, worm beds, composting)