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    PetSmart

    2.5 (42 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    Microchipping

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Leo after the grooming
    Sarah C.

    I've never had him professionally groomed, so I was nervous. I adore this dog. The groomers at PetSmart were so good with him, and kept him reassured. I think he looks extra adorable now. I can't do it myself due to a recent set of injuries so I'm so glad. Their prices are online and you can book the appointment on their website.

    Took dog here for a hair cut and the cut his stomach then tried to say that it looked old ..Ben the manager on duty was awful
    Terri C.

    Horrible Horrible cut my dog while getting hair cut never again..Ben the manager was awful with trying to fix it and tried to confuse the vet but the vet did look at him place smelled and had fresh urine on floor and a customer came up to us and said something happend to her dog and she only co.es for food lesson learned will just buy food here

    dog lovers BEWARE! stay away from the grooming salon at this location and specifically HEATHER! i have been visiting this location a few times for grooms in the past, never had an issue. i was just there 4 days ago with one of my other dogs. was it an $80 groom? absolutely. did it look like an $80 groom on a schnoodle? no. but i did not complain as i normally don't and proceeded on. nothing had happened that made me feel uncomfortable that day, which is why i felt comfortable making another appointment for my other dog to be groomed yesterday. my dog is 7 years old and is a havanese. she is a wonderful dog with amazing temperament and personality. she has been groomed since she was old enough to be and has been through the process hundreds of times. i dropped her off yesterday thinking everything was fine. my husband and i went through the normal procedure of check in. we went over everything, we just wanted the same type of haircut she always gets. shorter body with a teddy bear face and feathered tail. i get a phone call about 3 hours after and they left a voicemail saying that she was ready to be picked up AND at the end, the guy said they decided to shave my dog's tail off. i was beyond words. we get in the car and rush over. inside, we stand and wait in the grooming salon for at least 7 minutes, waiting for them to bring her out. i saw a strange looking woman, hunched over in the back, shaving a schnauzer down to its skin. i mean it looked like a hairless cat, it looked so bad. i had a feeling by what i saw her doing that she had done this to my dog, but wasn't sure because i booked the appointment with a heather, but we didn't get to talk to her during any part of the grooming process at all. a man with a mask on handled everything from start to finish with us. regardless, we trusted petsmart grooming as always, no matter who did the groom. the moment my husband and i saw our dog, we were in absolute shock. the pictures speak for themselves. i said "this was not what i was expecting at all. why wouldn't you call me if you needed to shave her down and ask me if that was okay?". this is what i could not figure out or get an honest answer on, why wouldn't you call the dog's parents and ask for permission before doing something completely different than was discussed with our dog? all of a sudden, the pathetic looking woman in the back starts yelling at me like an animal after i said that. she said she did the groom and it's my fault that my dog looks the way she does. she was arguing, telling me that they did call me. i said "a man called me to let me know she was ready and in the message he said she was shaved down, that's it". so she starts yelling so loud at my husband and i, the other associate called the store manager in. she starts claiming when the manager was there and as she is LITERALLY SHAVING A DOG DOWN TO ITS SKIN, that my dog was biting her and she had matting down to her skin. she was literally just groomed almost a month ago and is brushed out constantly. obviously this is not true. in my 7 years of having this dog, not ONCE did another groomer do this to her. she has never bitten anyone ever, not even me, my husband, children, and certainly NEVER A GROOMER! how dare you make such a false accusation. i finally had to tell her "hi, i'm the customer who is expected to pay for your chop shop job. you get to stand there and get paid, please stop screaming at us, trying to defend why you are shaving dogs down to the skin instead of using SCISSORS! i asked that question too, it made her even more made because she knows she is wrong! she even cut her face uneven! heather (if that is her name) is apathetic, lazy, and cruel. why are you shaving dogs down instead of using scissors to cut? is it because you are rushing? do you go to work every day just to be there or do you care about people's family members that we entrust to your care and you rush through the groom and it looks terrible but i'm not supposed to complain. the before and after photos speak for themselves. corporate has been contacted.

    Rose P.

    This is a great location. Everybody in here is nice and friendly and they have high-quality pet food

    Jamie D.

    We had a great experience with both Amanda (his first puppy trim) and now Stephanie (his first full groom)! My little monster looks adorable and ready for the spring weather

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    1 month ago

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    4 years ago

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    1 year ago

    Worst customer service I have ever experienced in a retail store. Cashier Herm told me to f??? off. It was comical.

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    5 years ago

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    2 years ago

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    9 years ago

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    13 years ago

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    16 years ago

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    6 years ago

    They would not groom our handicapped dog that cannot stand due to weak back legs - would give NO stars - not accommodating of a senior dog.

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    7 years ago

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    12 years ago

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I did my research finding a few good brands that were reasonably priced.

    Mentioned in 2 reviews

    Read more highlights

    PetSmart - pet_training - Updated May 2026

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