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Winston Salem, NC

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PetSmart

2.6 (44 reviews)
Open • 9:00 am - 9:00 pm
Updated a few days ago

Services - PetSmart

Private dog training

Bath and groom only

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Reviews With Photos

Leo after the grooming
Sarah C.

I've never had him professionally groomed, so I was nervous. I adore this dog. The groomers at PetSmart were so good with him, and kept him reassured. I think he looks extra adorable now. I can't do it myself due to a recent set of injuries so I'm so glad. Their prices are online and you can book the appointment on their website.

Took dog here for a hair cut and the cut his stomach then tried to say that it looked old ..Ben the manager on duty was awful
Terri C.

Horrible Horrible cut my dog while getting hair cut never again..Ben the manager was awful with trying to fix it and tried to confuse the vet but the vet did look at him place smelled and had fresh urine on floor and a customer came up to us and said something happend to her dog and she only co.es for food lesson learned will just buy food here

dog lovers BEWARE! stay away from the grooming salon at this location and specifically HEATHER! i have been visiting this location a few times for grooms in the past, never had an issue. i was just there 4 days ago with one of my other dogs. was it an $80 groom? absolutely. did it look like an $80 groom on a schnoodle? no. but i did not complain as i normally don't and proceeded on. nothing had happened that made me feel uncomfortable that day, which is why i felt comfortable making another appointment for my other dog to be groomed yesterday. my dog is 7 years old and is a havanese. she is a wonderful dog with amazing temperament and personality. she has been groomed since she was old enough to be and has been through the process hundreds of times. i dropped her off yesterday thinking everything was fine. my husband and i went through the normal procedure of check in. we went over everything, we just wanted the same type of haircut she always gets. shorter body with a teddy bear face and feathered tail. i get a phone call about 3 hours after and they left a voicemail saying that she was ready to be picked up AND at the end, the guy said they decided to shave my dog's tail off. i was beyond words. we get in the car and rush over. inside, we stand and wait in the grooming salon for at least 7 minutes, waiting for them to bring her out. i saw a strange looking woman, hunched over in the back, shaving a schnauzer down to its skin. i mean it looked like a hairless cat, it looked so bad. i had a feeling by what i saw her doing that she had done this to my dog, but wasn't sure because i booked the appointment with a heather, but we didn't get to talk to her during any part of the grooming process at all. a man with a mask on handled everything from start to finish with us. regardless, we trusted petsmart grooming as always, no matter who did the groom. the moment my husband and i saw our dog, we were in absolute shock. the pictures speak for themselves. i said "this was not what i was expecting at all. why wouldn't you call me if you needed to shave her down and ask me if that was okay?". this is what i could not figure out or get an honest answer on, why wouldn't you call the dog's parents and ask for permission before doing something completely different than was discussed with our dog? all of a sudden, the pathetic looking woman in the back starts yelling at me like an animal after i said that. she said she did the groom and it's my fault that my dog looks the way she does. she was arguing, telling me that they did call me. i said "a man called me to let me know she was ready and in the message he said she was shaved down, that's it". so she starts yelling so loud at my husband and i, the other associate called the store manager in. she starts claiming when the manager was there and as she is LITERALLY SHAVING A DOG DOWN TO ITS SKIN, that my dog was biting her and she had matting down to her skin. she was literally just groomed almost a month ago and is brushed out constantly. obviously this is not true. in my 7 years of having this dog, not ONCE did another groomer do this to her. she has never bitten anyone ever, not even me, my husband, children, and certainly NEVER A GROOMER! how dare you make such a false accusation. i finally had to tell her "hi, i'm the customer who is expected to pay for your chop shop job. you get to stand there and get paid, please stop screaming at us, trying to defend why you are shaving dogs down to the skin instead of using SCISSORS! i asked that question too, it made her even more made because she knows she is wrong! she even cut her face uneven! heather (if that is her name) is apathetic, lazy, and cruel. why are you shaving dogs down instead of using scissors to cut? is it because you are rushing? do you go to work every day just to be there or do you care about people's family members that we entrust to your care and you rush through the groom and it looks terrible but i'm not supposed to complain. the before and after photos speak for themselves. corporate has been contacted.

Rose P.

This is a great location. Everybody in here is nice and friendly and they have high-quality pet food

Jamie D.

We had a great experience with both Amanda (his first puppy trim) and now Stephanie (his first full groom)! My little monster looks adorable and ready for the spring weather

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9 years ago

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11 years ago

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Review Highlights - PetSmart

“I did my research finding a few good brands that were reasonably priced.”

Mentioned in 2 reviews

Read more highlights

The Natural Dog Pet Food Market

The Natural Dog Pet Food Market

(21 reviews)

This review is long overdue and greatly earned by this wonderful company! Let me start by saying…read morethat I am an avid animal lover and my dogs are just as much family to us than humans. That being said, when one of our dogs is suffering, we do our best to do what it best for them. We all know that healthy pets start with nutrition. One of our 3 dogs was suffering from allergies. The first time we went into this store, we were overwhelmed and SO appreciative of the help we were given by an employee named Sohm. He took the time to listen to us about each of our pets and their specific issues. He recommended a certain type of dry food that would be helpful to all 3 of our dogs. He listed the ingredients and each of their benefits. Needless to say, my dogs allergies are completely gone and my dogs are thriving on their new food! Thank you to this amazing store and Sohm for all of his help! He was so educated and knowledgeable and we received more help from him about our dogs nutrition than any vet we've ever gone to! He spent a great deal of time with us and because of that, we are loyal customers. He remembers us each time we go in and is sure to say hi to our dogs by giving them treats! I also believe their prices are more than fair due to all of their products being high quality. (You really do get what you pay for!) We firmly believe that investing in high quality food for our pets saves us money in the long run by keeping our pets healthier! And this store has a rewards program with dog food that gives you a free bag after 10 bags purchased! This store also carries treats, toys, gifts, leashes, vitamins, etc. so there is no need for us to ever set foot in another commercialized pet store again! The Natural Dog has everything you need for your furry family members! And they are based out of Greensboro so your dollars spent will stay local. So grab your furry friend and head to this store to see all of the great things they have! Your furry friend(s) will thank you!

Described my very sick cat had renal disease and thyroid issues. I asked for help finding some…read morefood that the cat would eat given he had gotten very finicky. The first thing the young woman handed me was a chicken and liver (with "added phosphorus" food, limited ingredient and she said it was for kidneys. I looked. It didn't say that. She doubled down that it was for that but didn't say that. I asked if liver was something that a cat with kidney failure should eat. She continued. Looked up on my phone if liver was appropriate for kidney failure. And of course it was NOT and was contraindicated. When I pointed it out, do you think I got an apology? Hell no. Nothing. Zero. Will go elsewhere to buy very expensive cat and dog food, minerals, toys and everything else.

PetSmart - pet_training - Updated October 2026

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