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    The Rabbit Barn

    1.0 (1 review)

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    6 years ago

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    PetSmart

    PetSmart

    (20 reviews)

    I've been to plenty of PetSmarts. This place was kind of on the sad side. They have the same thing…read moreas most PetSmart does but it just kind of looked beat up and run down. I only saw one employee who is the young lady who was working the counter to check out my purchase. I honestly would not probably come back here again but I happen to be in the area and I needed food for my dog.

    never had any issues out of this place until today. I went in to buy crickets for my tree frog,…read morelike I do every week and they didn't have any except for the small ones which are way too small for her but that really wasn't a problem. the young dark haired girl who helped me with the crickets was very nice and helpful, she even offered me a discount on the crickets I did buy. I made my way up to the register, nobody in line, it was just me. And the cashier saw me walk up to her register and pretty much ignored me for about 5 minutes. when she finally came to do her job, she started "price checking" an item for another customer that was behind me. So I pulled my stuff back and moved out of the way and said "oh I guess you're helping another customer first." and she gets an attitude and said "I was price checking something for her." and proceeded to slam my crickets down into the bag while she checked me out. so I paid and she slammed my receipt into my bag and threw the bag in my face. the level of immaturity, lack of professionalism and SHIT customer service is unbelievable and pretty sad. I shop at this location all the time, and this cashier always has a bad attitude and rude demeanor, but today was the worst. I don't see how she has kept her job, but she definitely should not be in any kind of customer service position at all. I'm a retail manager myself and if any of my employees acted the way this asshole did, they wouldn't have a job at my store any more. hopefully petsmart will choose to be proactive and solve this issue, but considering she still works there, I'm sure they'll probably ignore all the complaints and continue to let her treat customers like shit.

    The Rabbit Barn - petstore - Updated May 2026

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