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    Clemmons, NC

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    Petsense

    2.5 (11 reviews)
    Closed • 9:00 am - 8:00 pm

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    Her nails were still left long even after getting them "cut"

    PLEASE DO NOT TAKE YOUR PET HERE!!!!!!!! ON May 4th I took my cat to get a regular bath & nail trim and was greeted by nice staff. I was so glad that I finally found a place close to me that I could take my baby to. We just moved to the area and her nails were already long so I said let's give it a chance, bad idea. As soon as they started I could tell they were being way too rough. Just by how they picked her up out of the carrier and placed her on the table. I felt so bad just sitting there,watching the process. They were pulling the back of her neck so hard that her eyes were almost building out. Once I brought her home she was acting completely different and terrified. Only later on when she had settled down cause of some treats and space that I gave her was I able to get close enough to see the full extent of what they did to her. They didn't just traumatize my cat, they butchered her. 2 of her nails were cut extremely short that they started to bleed. She was limping for days and was not her self for a week after. Please spare your loving pet from the mistake I made of coming here. I did get in contact with the manger and was delighted to here back as quick as I did but after confirming the incident I heard nothing back in regards to what further steps could have been taken and will be taken to prevent this from ever happening again.Even if the service was great, $65 for a simple bath and trim wasn't worth it. I recommend Pur Life Cat Resort, much better service and prices and overall experience!

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    4 months ago

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    1 year ago

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    3 months ago

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    5 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    8 years ago

    Everyone is always friendly and helpful! Enjoying seeing the cats and kittens up for adoption through DCHS and Pandora's Paws.

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    9 years ago

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    PetSmart

    PetSmart

    (44 reviews)

    The groomer was not friendly. It was clear she didn't want to be there. The Groomer said that next…read moretime they are charge me a fee because my little 4lb Yorkie flinches. She does bite or show aggression she flinches. Really PetSmart.

    if i could give this a -100 i would. back in january my groomer up and moved to lexington out of…read morethe clear blue sky. i meant so she needed groomed badly so i took her there. i had taken my schnauzer. were there several years ago before i found a groomer close to me and they did a pretty good job. but then they had one person that would stay with the dog all day long if you pay extra, which is what i did and now they don't do that. i did not know you did not have to have a license to be a groomer in the state of north carolina the vet tech when i had to take her to the vet, which i'll explain in a minute told me that they show them videos for eight hours and turned them loose to what happened was her neck got cut it was like a z shaped cut they did not tell me they had cut her neck. that was my main beef. i mean, accidents happen, right if they would've just told me look, we're sorry we cut her neck but i checked out, looked underneath her neck and around it and everything and evidently they had combed the air or something so i couldn't immediately see it and then i noticed her scratching and it really really bad and when i went to look at it. it was like there was some kind of goop on it that made it hard. evidently, they tried to glue. that's some kind of glue on it. when i finally got the goof off for the glue which took a while and looked at it, and i saw a z shaped cut. it was obviously done with scissors so my vet said anyway. that was the next day. vet sorry immediately confirmed my worst nightmare. luckily it didn't require stitches because they said they had put the stuff on it that sealed the cut and i'll say with anabiotic fluid in it so that it didn't get infected and they provided me with the meds that she needed. they freaking should've told me and i wouldn't be giving this scathing review. i will never ever ever ever ever ever ever ever getting back together with petsmart because of this i will never ever even go in there and buy anything for my dog or any other animal that i know they will never get one sent from

    Petsense - groomer - Updated October 2026

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