We had such a great experience at Charlotte's in Newtown Square, PA thanks to two standout servers -- Emma and JR. From the moment we sat down, they were warm, attentive, and genuinely personable -- the kind of service that makes a neighborhood restaurant feel like your place. Emma and JR were on top of everything without hovering, had great energy, and made us feel welcome the whole time. You can tell they truly care about the guests and take pride in what they do. Huge thanks to both of them for making our visit so enjoyable -- we'll absolutely be back to Charlotte's! And.... The food is great! Out of this world! read more

Wife and I went with other friends for a birthday dinner. Owner Jimmy came over and welcomed us and chatted for a minute. Our server came over JR, and introduced him self and got us water, bread, ratatouille. And took our drink orders and told us specials. Drinks came and JR took our orders. We started with Baked Clams, wife had ham and bean soup and I had turtle soup. Friends had salads as starters. For the table we had the Barada with hot peppers, prosciutto sweet peppers bread with a balsamic glaze. Our entrées came. Wife only had a salad. I had fried shrimp with french fries friends had tortellini with gravy and a chicken Katrina. All came out at same time and were hot and delicious. After we finished our entrées, JR brought out a chocolate mousse with whipped cream and a sparkler and everyone sang happy birthday from my wife. We all had a great time. read more

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Very good food. Fantastic service. The place is a gem. Was there for mom's 80th birthday. Staff and patrons alike sang happy birthday.

Overall, the food is good and their salads are very fresh. However, I ordered a crabcake. It smelled like ammonia. I had to send it back. read more

After nearly 40 years I finally tried Charlotte's... And I have to say, after reading the reviews I was expecting a nightmare scenario, but I was pleasantly surprised. Now, understand I was there on Easter Sunday, a day of the week they are not typically open, and while there were more walkers and canes than cocktails visible, the food wasn't half bad. I had the Eggplant Parm, and something I rarely have because my wife is allergic to eggplant, I thoroughly enjoyed it. Others weren't quite as enthused about their meals, but the Crabcakes did get high marks. All in all Charlotte's is an old school restaurant, and it shows in the decor, the gruff hospitality staff, and the menu, but my experience was uplifting after such a low bar had been set. Our waitress was very nice, helpful and attentive. The real humorous turn was one person ordering iced tea and receiving a bottle of Turkey Hill iced tea. It got a chuckle from all of us. Bottom line: Charlotte's is a living relic to a long gone century...you've got many way better options. read more

Excellent food and service. Early bird specials are excellent. Classy inside. Older crowd however.

It's okay. It has a terrible smell and needs a desperate remodel. Place was busy and the food was just okay. The orange slice for my vodka drink was old and mushy. They need better bartenders. read more

Excellent gracious restaurant preserving the ambience of the quiet past. Service was slow but very polite. Understaffed service staff. Solid dependable menu. Will return. read more

The atmosphere is stuck in another era. Not very clean. Service was poor. Waited twenty minutes to be acknowledged. And then the waiter said be right back and did not come right back. By the time he was back, we had waited so long and it was getting late. Ordered a small salad with vinegar and oil on the side. My friend ordered chowder. She reported as not really good. I was made to wait until after she consumed her soup until my salad was brought, we are there now for 45 minutes. We both opted out of drinks as everything was taking so long. Her clams came and my salad. The glams were sitting in a bowl with the cooking water and butter for dipping was on the side. It did not look appealing. These were 15.00 clams. Each about the size of a fingernail. The salad came with a side of orange oil. The server did not come back and I have the salad to the busboy as it was inedible with the clip of oil. My friend finished her clams and we waited a bit. Finally the server came and asked if we wanted separate checks. He was unaware that the salad was taken away ten minutes before uneaten. No manager came. There was a 3.5 percent charge for credit cards. Overall a dismal experience. The bread was good though, hot and fresh. Will never return. They charge prices that can be found in bright, upscale newer restaurants but neither the food, the atmosphere or the service is on par with cleaner, newer, establishments who value the customer experience. read more

Restaurant management must come to understand that large portions do not equal quality food. Presentation is poor with all sides served in separate dishes with little to no care nor finesse. Prime rib was served swimming in au jus and the crab cake was served swimming in a lobster sauce. Please prepare food without drowning fare in sauces. Service was barely adequate..... our server got 2 items wrong! read more

The food here is delicious! I was disappointed to learn that there is a surcharge for customers who pay with a payment other than cash.. read more

There is now a 3.5% charge for using a credit card NO THANK YOU We love Charlottes & especially the early bird specials. The one star is for credit card processing fee read more

We had my daughters wedding rehearsal dinner here this evening. We were quickly shown to our seats by the staff and the tables were set up beautifully. We were asked quickly what we would like to drink and while we waited for our drinks fresh bread was brought out to us. It was tasty, crunchy crust and soft inside. We were brought a small bowl of some kind of Italian soup, it was very good, I forgot to ask what it was. The soup was followed by a small salad. I chose the crab cakes for my dinner. They were the best crab cakes I've had in a long time! The staff was outstanding and the dining are was clean. read more

Charlotte's Restaurant - Maryland Crab Cakes - American Near Me - Newtown Square, Pennsylvania

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Wonderful place, great food , great service and great people. We go there every time we are in Newtown Square

Birthday dinner. Great service, Great food. I took Megan out for her birthday. Wait staff brought cake out. Definitely was a surprise for her. Thanks read more

A place that has stood the test of time for a reason. The food was wonderful. the service was excellent. The restaurant itself was dated, but I mean it's been there since like 1940ish. If it's not broke don't fix it. They do an upcharge if you are taking food to-go. This feels like something they have done for years. I just would have liked to have seen it be a little more 'covid' comfortable indoors. This place is smaller than it looks especially on a Friday night. My dining experience was before the restrictions were lifted, but you could tell what was going on behind closed door was their business having the right to do as they please. Will I come back? In short yes. They are a local mainstay, give them a try and I hope your experience is a good one no matter what. read more

Charlotte's Restaurant - A delco mainstay... - American Near Me - Newtown Square, Pennsylvania

Food is average. Service wasnt bad. Atmosphere is super old school. Would try again in the future.

The hostess working last night turned down our table of 5 and said they didn't have a table for at least an hour(on a TUESDAY night without even looking at her book). My husband is a restaurant manager and I have worked in the restaurant industry for many years as a server/bartender and there were plenty of tables available. It was clear as day that we were turned down simply because we had 3 young children with us. My children are well behaved and we tip very well but that's besides the point. If you don't have someone at least 50+ with you and absolutely no children when trying to eat here, don't even bother. The ambiance was like an old church or retirement home but I'm not usually petty about that type of thing. Today I am though because of the way we were treated. You lost potential regulars because of your hostess. From reading previous reviews, I'm sure you're okay with that anyway. Hope this helps a family like ours avoid a trip!! We ended up down the street at Sopranos and had a beautiful night. I will add that I can't rate the food since we didn't get to try it but it's still a 1/5 for me. read more

Oh my - words fail me. I think the piano and the player you encounter when you first enter should set your expectations for the evening appropriately low. The piano was ready for the wood pile 20 years ago - and the piano player / I'll be kind and keep my mouth shut - but he hasn't used a metronome since before I was born in 1963! Our waiter called our food vittles - yep, vittles. He threw plates and cups on our table like a clown at the circus and his behavior the entire meal was no less bizarre. The rotund waitress serving the table beside us called the 70 year old female customer Gurllll! Our waiter described the cooking prep of fish "throw it into the oven!" The dining room reminded me of what I expect to see at the retirement home / old and slow - the guests and the staff. The food portions were huge - each plate enough to feed 3 people and the food was barely okay. As the waiter prepared our take home bag of leftovers he called my bake potato a taterrrr This isn't what I'd call fine dining. read more

Amazing food, amazing service. Old school in all the right ways. The Charlottes crab cake is beyond delish, and even just typing the words "eggplant parm" has my mouth watering. Ask for Nora! read more

Best prime rib. Cooked to perfection. Surf and turf , lobster great portion , filet cooked to perfection. Stuffed mushrooms with crab delicious. Service outstanding. Great atmosphere. read more

We've been coming here for years and have yet to be disappointed. The food is always excellent and the service top notch. They have private party rooms. There is a nice bar area that is separate from the main dining area. We went on a Friday evening and enjoyed the live piano music. Anything you get will be amazing but my favoirte may be the crab cakes. read more

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Very dirty and old place. Carpet smells. It's like eating a steak in my attic. Avoid at all costs and leave for old people to get their blue plate special. This place is a joke and they added automatic gratuity to our bill like we were not gonna tip, seriously? read more

We come here for all of Our family special occasions. We love Nora and the family that owns this place. Thanks guys for a great time always! read more

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Dinner last nite was a total disaster. A so called runner or waiter dropped a dish of sauce and went on my friend's dress and pocketbook and made a complete joke of it our server was most apologetic and told us the MANAGER would come over which never happened. When leaving we spoke to the hostess who could care less. NEVER AGAIN WILL WE GO BACK. My best advice to all. STAY AWAY if you do not want your clothes ruined read more

I don't know of any other restaurant in the Delaware County area where the food is as good, the service as excellent, and the prices so low. I would have given Charlottes a 10 star rating but only goes up to 5. Tony DiPietro read more

Best jumbo lump crab cake ever!! Huge, no fillers, just beautiful crab with a nice sear on a lobster sauce. Mom and I enjoy going late afternoon and have a leisurely lunch/dinner. The lunch combo is plenty of food. The bread with olive oil and herbs is very delicious. The apple strudel is homemade and full of fresh apples. The service is always very professional yet feels like you are at your family's house for dinner. read more

This is what happened to blame less than 24 hours after eating here. Viral gastroenteritis is an intestinal infection marked by watery diarrhea, abdominal cramps, nausea or vomiting, and sometimes fever. The most common way to develop viral gastroenteritis -- often called stomach flu --is through contact with an infected person or by ingesting contaminated food or water. read more

The food, and the service was truly amazing. I highly recommend this restaurant. The atmosphere was quiet, and the taste of the food was amazing. I highly recommend getting an appetizer (Shrimp Lejon). read more

Call the board of health. Bugs, flies and terrible food. Bathroom filthy. Old and needs total rehaul.

I honestly can't think of anything bad to say about this place. Came here for dinner for the first time tonight and ordered the " Maryland crab cake " and it was amazing. The staff was very friendly from the moment I walked in the door. And unlike most restaurants I've been to where you're basically assigned one waitress and everybody else ignores you besides that one waitress. Here every waitress that walked by the table was either refilling my drink making sure things were Perfect and where grabbing empty plates. Honestly I almost felt like I was a special guest or something as silly as that sounds. Everyone seemed to have a smile and no one was walking around like they hate there job and was just waiting for a daily 9 to 5 to be done and over with. I know this review may seem repetitive but I was just that happy with how I was treated and honestly I don't even expect respectable service much anymore because in this day and age it's hard to find. The crab cakes tasted fresh and delicious along with the salad and bread. There was a gentlemen even playing the piano. He was very good and it was relaxing. Almost reminded me of when I was a child and my grandma used to watch Lawrence Welk reruns on tv. read more

Charlotte's Restaurant - American Near Me - Newtown Square, Pennsylvania

Disappointing. We had a reservation and had reserved prime rib in advance. We were seated in an overflow room with little ambiance. We ordered medium rare beef. It was medium to medium well. Expensive and not satisfying. I gave 2 stars because our waitress, Melanie, was the best part of our night out. We won't be back. read more

I was recently taken out to a restaurant in Newtown Square that I didn't even know existed but have probably passed by several times. Well now I know it exists because I had a totally tasty and enjoyable meal there. I'm talking about Charlotte's. Charlotte's is what I would call an old-school restaurant. It is especially known for its crab dishes including an all-you-can-eat crabfest on Tuesday nights. But the large menu has many other delectable treats as well. When we walked in, right away I was struck by the Austrian crystal on display. My friends knew it was there but didn't tell me beforehand so I could be surprised. We then sat down to a multi-course feast. The entire meal began with a bread course served with both olive oil and butter .... your choice. My appetizer selection was Philly Snapper Soup. Of course it came with sherry. This soup is so flavorful, I could eat several bowls of it. Friends tried a mushroom bisque which also passed muster. A healthy salad with amazing house-made blue cheese dressing came next. The dressing was full of blue cheese chunks and when the waitress saw how much I liked it, she gave me a little dressing to take home with me. For my main course I ordered the now-in-season soft-shell crab on toast points with cole slaw and French fries. Again everything was fine but I was getting pretty full by this point so I knew I would be availing myself of a doggy bag. The other entrees of chicken piccata and rib-eye steak were also large and well-liked. My friends ordered key lime pie for dessert which I tasted - perfect! Our waitress was great .... personable and efficient! She easily handled any requests and made sure the water and wine glasses were filled. Of course I would go back to Charlotte's again. It was an excellent meal! My tip for this restaurant is: Have a big appetite when you dine here. And don't forget to admire the Austrian crystal! read more

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Charlotte's is way too underrated. It brings in an older crowd but also families. Really nice and relaxing atmosphere and so many great options. I went for lunch last month with about 10 people in my family and we were taken care of from start to finish. I had the clam chowder and a crab cake which came with French fries. The crab cake was so fresh and delicious. If you like seafood, you've gotta come here, but everything else is great too. read more

Visited for my birthday lunch. Charlottes was fantastic! The waitress was very sweet and she made it a nice experience. Food was great. Do yourself a favor and get the clam chowder. Only experienced one problem here, hostess seemed less than thrilled when we came inside. I don't know why. Just seemed grumpy. Overall, it was delicious and a great time read more

Charlotte's Restaurant - American Near Me - Newtown Square, Pennsylvania

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My family had our Easter dinner here. We were a party of 6, and we all left happy. My crab cakes were very well made. They had very little filler, loaded with lump crab, and fried to a perfect crisp. Though I will say they could have used a little seasoning which keeps them from being like a true Maryland style. One good thing is that they took pride in the side dishes. Even my grandmother who I'm told isn't a fan of green beans enjoyed hers. So many places overcook them and kill them. These were perfect. I wasn't overwhelmed but I was happy. read more

This is a followup to an earlier review. I had stated that I had to send a lobster tail back as it was cooked to the point of burned rubber. I did follow up with a manager the next day. I wasted my time. I did NOT want to complain more BUT TO EXPLAIN. I do not send a lobster tail back mindlessly. I was told something that plainly showed the manager did not want to bother with me and was clearly not understanding what I was saying. In was told that the next time I came in that my order would be cooked to my specifications!!! This was totally not being listened to. I was not trying to ask for a ridiculous request as in only cooked 60 degrees, no more. I was EXPLAINING what the problem was. I still can't get past how I was treated as the problem. Ever hear of 'blame the victim'. read more

Go there every chance I get. The food is delicious. I have never had a bad meal there. the staff very welcoming. They are all fantastic but I have been going to melody for years she knows what I like. Jimmy makes the best crab cakes. If you go you will not be disappointed and I know you will be a regular. read more

We revisited Charlotte's last week. We 've not been there for a few years, but every time we went , we really enjoyed ourselves...this time was very disappointing...The climate of the dining area is still very nice and I loved the soft music and singer that sang sentimental favorites. But the food was a problem. The dinner was not very good. I had a crab imperial and the crab was only tasteful on the very top of the dish..the rest was thick , breaded filler with a taste trying to be "crab" , the baked potato accompanying it, was totally black on the outside ...and I was unwilling to venture inward. My husband did. and it was thick and clumpy and dry. His "penne pasta with salmon " the sauce was thick and like glue. I don't know who the owner of this restaurant is now. but the quality of food has dropped off a cliff !! read more

Charlotte's is one of those old-timey jems that has the older themed decor, but the food is OMG delicious. They have three great and verrrrrrrrrry delicious deals. The first is their early bird menu that for about $20, gets you a cup of scratch made soup or salad, entree and scratch made dessert. For those that eat a little later, there's the Customer Appreciation Menu that offers your four courses for $24 or less. You cannot go wrong with their infamous crab cakes for either deal. They're made in a very unique way and are absolutely fantastic. You'd think you were at the shore ordering these crab cakes, but you're right at home in Broomall. The best deal is the All You Can Eat Snow Crab Legs Special only featured on Tuesdays. You get a HUGE appetizer of steamed mussels in marinara, potatoes, corn on the cob and all you can eat Snow Crab Legs. The mussels are amazing and the snow crab legs just keep on coming. If you're not ready for a new cluster of crab legs, (most) waitresses will wait until you're ready to bring you out a fresh cluster. read more