This Charley's Philly Steaks is located inside an airport and one can only assume how hard can it be for customers to just stop by and grab something quick and be on the way. Well, for us, it wasn't a quick grab and go experience. The ordering process was smooth through the kiosk but from when the order was submitted to getting our food took a while. We waited patiently since our flight wasn't due for another hour, there were other customers, and they seemed to be short staffed even though the work space was filled. The employees messed up few orders from putting the wrong sauces, preparing the wrong dishes, and serving the bags to wrong customers. My chicken wings with sauce on the side was a horrible idea. It tasted dry and old. Please don't get the wings from here. The cashier forgot the fountain drink so I had to ask for it. The reason why I am giving 3 stars is because there was one employee who kept his cool despite being under frustrating work environment and managed to take care of all the customers there. read more

Waited for 20 mins and they were still 5 sandwiches until mine. Had to void my order. Completely unorganized

While traveling through Hartsfield-Jackson Airport, I came across Charley's Philly Steaks. It was early in the morning, and I spotted it as a breakfast option. I decided to try their bacon, cheese, and egg breakfast sandwich. The sandwich was a generous portion, and I wasn't able to finish it. The customer service wasn't the best. You'd think that, being inside the airport, the workers would be more welcoming, but that wasn't the case during my visit. There's seating available, which I liked. It made it easier for me to enjoy my meal before heading to my gate for departure. read more

Charley's Philly Steaks - Bacon, cheese & eggs - Sandwiches Near Me - Atlanta, Georgia

Basic 6" cheesesteak sandwich had very little meet and a gallon mayonnaise.... By far worst cheesesteak I've ever had. I took one bite. The cashier had a terrible attitude and was rude..... as did the cooks. Don't see how they will stay in business. I will never go to another Charley's Philly steaks "anywhere "!!! read more

I love they have my mind food ready and great service and I come back soon and the customer service is good read more

Charley's Philly Steaks - Sandwiches Near Me - Atlanta, Georgia

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Took a bit to order. Did two cheesesteaks on wraps. Took a bit for order to come out. Had to grab them for flight home so we didn't look at them before we took off. When we opened them there was hardly any meat or any other ingredients on them at all. Really really disappointed. read more

My order was wrong and the workers were very rude... I also had to wait for 30 minutes just to get my food so if you're in a rush I would not recommend. read more

The sandwich was good, I ain't gonna lie! But the SERVICE IS TOP TIER TRASH!! They are so rude! I asked a question and the man chef just stared in my face....no response! They made jokes all because we asked for fresh fries and they made jokes! read more

#1 Although the food that i recived was pretty tasty, my food order was not correct. Cashier was friendly but cooks, while they appeared to be enjoying themselves in conversation, the "N" word and cursing were in abundance for a customer facing business with small children present. read more

Moneeca was very friendly an polite an was very professional....i ordered the chicken Philly with fries & lemonade...it was my first time trying Charley's...I was very impressed and will be back.... read more

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Slow slow slow!!! 4 people working, no line, and it takes 5 minutes PER sandwich. All the while the workers are cussing and swearing all about without regard for what they are there to do - make sandwiches. NEVER AGAIN!!!! Management needs to do some oversight, if they care. Sandwich looks nasty - no care in the world. read more

Charley's Philly Steaks - Gross sandwich made by lazy people - Sandwiches Near Me - Atlanta, Georgia

Visited 10/20/2020 This is my first time at this location. The food was decent, but not great. I wanted mushrooms and mayonnaise, but I guess they forgot it. But besides that, my family and I didn't want to walk back to have them remake it, due to us boarding. We may be back if we're flying out on this side of the airport. :-) read more

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It's in the airport. So the price was actually reasonable. I think I paid about the same for a sandwich at Firehouse subs. The place is cramped if you plan to eat here. Dirty too, no one cleans it and lots of customers (airport). They seem reasonable speed for the number of customers. Deceiving as lots of people were waiting but it didn't look like it. Fortunately, long layover. My coke was a little watered down. The steak wasn't made right. Wasn't chopped. It was dried. Otherwise ok. Fries were nice and crispy. Needed salt.. they didn't have any on the side. Or the seasoned salt usually at these restaurants. Overall, not bad... read more

came to Charleys on US19 in Port Richey after a long drive up North. when we received the Oder the customer service was very inviting and the food was delicious and served hot. Also restaurant was very clean including the restaurant rooms. I would r recommend this restaurant. read more

Amazing Philly bacon 3 cheese sandwich. So good. Freshly cooked. Fresh bun. Friendly staff. Fast service while waiting for my flight.

I was waiting for my flight home to Indy from Atlanta and needed to grab some dinner, so I stopped by Charley's to grab a sandwich. I was very familiar with Charley's having lived in Atlanta for 16 years, so was looking forward to it! It did not disappoint me at all! I ordered the Chicken California sandwich combo and it was delicious! It was messy, which a Charley's sandwich usually is, so I was expecting it! The staff were great and accommodating to each customer. The gentleman behind the line was very interactive with each customer and very personable. He demonstrated excellent customer service and made sure each order came out correctly and right for each customer. I am glad I came back to Charley's because I enjoyed their sandwiches and I missed the service very much. Hopefully, I can come back here very soon!! read more

Terrible appropriation of time and communication skills in order to prioritize customer care. The cashier dropped and spilled beverages, because she insisted on carrying the drinks by the lids, and the manager on duty along with another employee allowed the line of waiting customers to steadily increase without any sort of notice as to why taking orders had paused due to the cashier now mopping the up the spilled drinks. Secondly, I'm all for having a good time at work, but the manager and cashier joked around entirely too much. That energy should've been used to make customers aware of why we were waiting so long. read more

Garbage steak and cheese akin to Steakum meat which is a low-quality product. YUCK! Go to a local mom and pops that use real quality ingredients. read more

I wouldn't go here if I were you bad attitude very slow service I saw 5 people on staff but only one grilling and one taking orders . I wonder how long it should take to get a sandwich from time of order is 10 minutes is that long no I don't think so what about 20 yeah maybe what about 38 minutes is that long cuz that's how long it took. Like I said I wouldn't go here if I was you! Maybe teach your employees better time management and maybe more hands on the grill and more sandwiches go out. Maybe last but certainly not least Be nice to people........................ ................. ........... read more

The food here was horrible. I bought a sandwhich for 37 dollars and this is what I got. Its was dry and no meat. This place is.really bad. I tried to call and no one answer the whole night. I had to put the meat on one side if the sandwhich to make it a sandwhich and the meat was dry and over salted. I'm super upset and will not be back to this place. read more

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Before my flight, I bought a meal from this establishment. The food was decent but I was a bit scared of the hygiene. As I am writing this review I have developed a burning sensation in my throat in the airport. I now have to order hot water to combat any upcoming fever starting to grow in my throat. read more

I ordered a small philly steak combo for $10.58 with tax . Tasty philly , just wish there was more filling . It's mostly bread . The bread is good . The fries are a bit over fried but I like how they allow you to season them with special seasonings . read more

Charley's Philly Steaks - Sandwiches Near Me - Atlanta, Georgia

I'm taking it that the owners don't read or care about these reviews since nothing has changed from all of the other horrible reviews that I'm now reading on here. With that being said...THIS IS THE DIRTIEST & SLOWEST place that I've EVER gotten food from at the Atlanta airport! The girl who took my order was nice but it took FOREVER to get my food. And as I was standing there I noticed that the straw holder was open & straws strewn all over...there was no ketchup or salt available, the tables & chairs were filthy AND the workers were back there arguing instead of getting the orders out in a timely manner! It took 18 minutes from the time I placed my order till pickup & the bag was greasy with some type of sauce on the outside that I had to wipe off! That's & it taking forever to get my food is ridiculous! Especially in an airport when you are trying to grab what you think is a quick bite before getting on your plane. I'm about to board my plane...so I'll do an update on the food after I taste/eat it. read more

Customer service VERY friendly. Everyone in line was told to have a good day at pick up. Cashier was polite and funny. Really appreciate good customer service! Philly cheese steak and fries were hot and fresh. read more

Charley's Philly Steaks - Philly cheese steak - Sandwiches Near Me - Atlanta, Georgia

Horrible experience! Order taker was hateful & lazy. Manager threw an ice cube at me & it hit me. Bug frozen in an ice cube in my cup. Fries were cold. No way to contact management or corporate office by phone. First & LAST time I will ever visit this business. ZERO STARS. I should file an assault complaint. read more

Tasty Philly cheesesteak & the bread is soft, made to order. Nice surprise for airport food

Can't name one good thing about this location in the airport. All staff was rude and ignored customers, the lady in charge of handing out food orders was being extremely rude to multiple customers who were just trying to ask her simple questions. There was literally fear on peoples faces trying to talk to this employee lol. If you hate your job so much quit then?? I lost my appetite watching this employee yell at customers & would've left if I had not already paid for it. read more

This is by far the worst Charlies I've been to and I've been to about 15 of them. Employees are not friendly. Not to mention, she was texting someone and wouldn't even acknowledge I was in front of her to place an order. Sub wasn't cooked right. Took almost 20 minutes to cook my meal with 2 people in front of me. Cashier refused to stamp my card. Someone from Charlies HQ really needs to step in here because this place is not at Charlies standards read more

Wow !!!!! This was my first trip to a Charley's and I'll be kicking myself for quite awhile for missing this opportunity. Simply put, this was the absolutely BEST cheese steak ive had in decades!!! When I travel, I always lime to try the local version of a Philly and I am usually so disapppinted I want to cry. Not rhis time. You can count on me being a regular when there is one close by. Diet be damned! I only hope that all of locations are as great as this one. read more

Understandably this is an airport location but ridiculous enough of you Order your food when they open at 10 by 1050 they will give you someone else food and then will start to give their own manager an attitude bc they can't read. Definitely not short staffed this morning but 100% had employees working that did not know basic reading comprehension. This place opens at 10 if your flight boards at 11 you will not have enough time to go here, eat elsewhere read more

I get it, It's an airport restaurant, but even by those standards this was sub-par. It was before 10am and they announced they weren't making breakfast. They were only taking cash (technical issues or just trying to thin the herd). Then the young lady running the register announce they were closing at 10. Despite the hours being posted that said differently. She was VERY abrasive and was yelling a lot. In the end she came out and out a cone behind a customer and ran everyone else off. I was able to get a sandwich, which didn't even meet the lowered standards of airport food. Avoid if you are able. read more

Our Philly cheesesteak was surprisingly delicious considering airport food. The bun was no different than an amoroso hoggie like the ones you get in Philly. The cheese and all the toppings so good. Skip the lettuce & pickle - that has no biz in the mix. Legit. read more

Charley's Philly Steaks - Philly cheesesteak - Sandwiches Near Me - Atlanta, Georgia

PROS: * The steak sandwich was very hot, as were the fries. Very freshly made! * Speaking of fresh, the toppings were just that; plentiful, but not too overwhelming. Crisp, juicy, and just right. * The fries, in addition to being perfectly hot, were also very nicely seasoned. Not overly salty, but not bland either. * My cup (o' fries) runneth over (fortunately into the bag); they give you a good amount. * Very fast service, which is a huge plus for an airport location. CONS: * Efficient but not the friendliest service I've ever seen. Moments of smiling and outgoing attitudes, but also a rushed mechanical vibe. Not a huge complaint, but certainly not as warm as it could have been. * The steak wasn't chopped up enough, so I had these huge chunks right next to small shrapnel of beef. * The bread was pretty dry, though not quite what I would call stale. Still, it could use some tending to. * The attached dining area is very cramped, rather messy, and fairly outdated. On the plus side, there were plenty of outlets to charge stuff, but at the price of elbow room... * Airport pricing... pretty understandable, but that doesn't mean I have to like it. * And for the price I'm paying, please fill up the soda all the way to the top. Every ounce of space lost is a dollar or more, seriously. Overall, for an airport dining option, it wasn't that bad at all. If I was in the mood for a cheese-steak (which I was), I would definitely go back. Not that there's anything wrong with the Jersey Mike's next door... but they don't have fries. And I wanted fries too. read more

Charley's is opposite gate C13 and they make cheesesteaks. Tasty grilled meat and cheese on a bun. It's not quite traditional Philly style (lettuce?? tomatoes??) but it's still yummy and fattening if you're into that sort of thing. As I was on this late trip through the busiest airport in the world. read more

Charley's Philly Steaks - Charley's in ATL - Sandwiches Near Me - Atlanta, Georgia

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Great service. And great sandwiches for an airport place. I've flown plenty times but this was way up there in my "best quick bites while waiting for the next flight" list. First of all, the manager was awesome. I mean, the guy in front of me was counting his coins. Seriously, he brought a big old bag of quarters and dimes in a plastic bag and was counting them to give the clerk behind the counter. The manager comes up and goes, "we like coins. And we like taking coins too. Take your time. No problem." I mean, this was not a fake "I'm just talking nice cos I work here" nice. You feel it when someone means it. And then the ladies that took my order were nice too! They had big old smiles and did'nt mind that I wasn't all awake. Lol I was insanely busy for a few days and trust me I did not make sense when I ordered. I couldn't keep talking about one thing or focus either. So they did a good job keeping me focused and voila, when tmthey came out, they were all correct orders. Last but not least, the chicken philly I got was legit. Seriously, this ain't your subway around the corner. The buns were hot, hot, the chicken was tender, the tomato was fresh. And the veggie was just super. I'm a carnivore. But I actually didn't mind the veggie so I stole more of my wife's and she only had half. Lol read more

Charley's Philly Steaks - The Chicken Philly - Sandwiches Near Me - Atlanta, Georgia

Holy Amazing Cheesesteak! OMG! This was almost as good as the real Philly Cheesesteak from Philly! The staff was friendly, fast, and so helpful. The prices are incredible being that they are located in an airport. Would have expected it to be much more expensive. Always order the loaded fries. You won't regret it. They are delicious and worth every calorie. read more

Charley's Philly Steaks - Sandwiches Near Me - Atlanta, Georgia

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Needed something to eat for breakfast. Lines were long at my first choice and they had no seating. I found Charley. Charley has seating. Charley has breakfast if a Philly cheesesteak isn't on your breakfast agenda. I ordered a bacon egg and cheese breakfast sub. A big hit at just $4.99. Tasty too. Nice to have met you, Charley. read more

Charley's Philly Steaks - Bacon egg and cheese yumminess. - Sandwiches Near Me - Atlanta, Georgia

Worst service I have ever experienced. Waited an hour and half for one sandwich. It's a FAST FOOD place. Unreal very unprofessional, lazy, crabby workers. All they did was complain about their job and walk in and out when there was work to be done. One person on the grill and two standing around complaining. read more

I absolutely hate the service here.. I've eaten here probably 50 plus times because I love the food. I worked at one when I was younger and know how good it can be ... but the service here is the worst ... they older man tries to speed up the line by badgering customers for there order and giving attitude ... he won't allow people to get refills and now he has a prodigy ... a younger kid who sounds just like him... read more

As airport food goes... pretty darn good. They have lots of ways to specialize that they don't really tell you in advance, so stand close to the counter and let them know as they make it for you what additions you want.... lettuce tomato banana peppers etc. Sell beer there too. And not quite sure how they manage their orders... mine ended up getting bumped a few times so waited about 20 min for my order of a chicken filly. I wasn't in a rush.... at first... so didn't mind much. And the sandwich stayed warm until we took off and I got my 'complimentary' drink on the plane. read more