Visiting Utah, my husband and I were super excited to come eat at this place. We got a nice$5 discount for downloading the app for the first time. Extra bonus for our favorite mall restaurant. Then we ordered a Philly Steak sandwich with no onions and green peppers, but the cashier decided no mushrooms either. She did not get our order like we asked. Then we were looking forward to the fries, see pictures to see how good the ultimate fries look. Then our jaws dropped when we got our fries. I told the cashier that the fries were nowhere close to the picture and she said that it was what it was. She did add extra cheese sauce and bacon, but it was still a sad order. Lastly we got out sandwich and noticed the missing mushrooms and a 50 cent charge to our ticket for a miscellaneous item. At this point it would cost me more aggravation to ask for my 50 cents, but this is the straw that broke the camel's back and earned them a one star review. I hate restaurants that charge you unethical fees. Buyer beware. read more

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ZERO STARS. Waste of money! (See pictures.) I ordered a veggie sandwich expecting the inclusions listed (mushrooms, pickles, tomato, Mayo, lettuce and the other veggies like peppers and onions). They totally forgot the pickles and there were literally 2 mushrooms on my sandwich. It also had no flavor. I had to add ketchup to slightly enjoy it. When I went to tell the employees they didn't offer and resolution and I had to ask for pickles, so they put some in a little carton to add to my nasty sandwich. Do not visit this restaurant. read more

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I love this place. I guess I'm lucky cuz every time I come here it's fresh, hot and delicious. I got the chicken ranch it was so good and the fries with the raspberry lemonade forgot to take pics cuz I ate it so fast yummy!!! read more

Charleys Cheesesteaks - Philly Cheesesteak, peach lemonade - Cheesesteaks Near Me - Sandy, Utah

Went to the new location, and the Cheesesteak was not only delicious, fresh, and perfectly prepared, but it looked beautiful! This place is a new favorite! read more

Charleys Cheesesteaks - Still looked amazing after 4 or 5 bites! - Cheesesteaks Near Me - Sandy, Utah

Should have read the 2 reviews that I totally agree with but fries and the pictures were so fooling. Let me tell you after a small Philly and fries, I was still hungry. Gain a star because they have flavors you can put on your fries along with ketchup, and hot sauce so good condiments. Over $10 bucks with drink but you will be hungry and the meat is sliced so thin, it cooks fast. That should tell you something. Not a real or even close to a philly. Go to Subway's if you want a sandwich. Located inside South Towne mall food court. Look for no line. read more

The picture says it all. I have never made a yelp before but this was so bad I had to warn people before they make the same mistake I make. I'm no food critic or no super healthy eater but I have never felt more disgusting after eating this slop. They advertise for this big juicy sub and you get a child's meal with hard any meat. It's prison slop. This company should be ashamed. I almost warned people in line by looking my at my food before they order. This is practically Robbery. Horrible food. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Sandy, Utah

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Love the fresh ingredients and their all natural lemonades! The lemonade comes in a variety such as peach, strawberry and blueberry with fresh fruit chunks in them. I've tried the Philly Cheesesteak, Chicken Buffalo and Ultimate Club sandwiches. All are really good! I love how soft the bread is, Chicken Buffalo seasoning is really flavorful, and mushrooms on the Philly... Mmmm! The customer service is always quick and friendly. This is a great place to get a hot, grilled sandwich when you get Mall hungry. read more

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$3.50 for a small fries. Disappointed in the portion for the cost. I would've been better off at Mc Donald's. I had to order 3 to tickle my cheese fries craving. Lol read more

Charleys Cheesesteaks - Cheese Fries - Cheesesteaks Near Me - Sandy, Utah

It was ok. At the end they asked if I wanted mayo, tomato and Lettuce. I said no mayo just tomato and lettuce. I got a very rude disgusted look from the lady and she slabbed a large portion on mayo on it. Then turned the next customer. I don't think I'll be back. read more

Charleys Cheesesteaks - No lettuce of tomato. Scrapped off all the mayo - Cheesesteaks Near Me - Sandy, Utah

#1 cheesesteak in the world, sadly not... First, service is horrible, and I mean horrible. When we walked up the lady just stared at is and didn't say anything. Then she tried to charge us twice, after which she rudely walked away. Now, for the sandwich! I understand that I am not in Philly, I'm in a mall food court, but this was tasteless and still seemed half frozen. I have had better subs in the microwave. If you think this will be fast, easy and decent, save your time and money. read more

Charleys Cheesesteaks - Food Court Sandwiches. - Cheesesteaks Near Me - Sandy, Utah

Ya know I don't know why I keep coming back here. I kinda like the food, but the lady who takes my order every time just does whatever she wants. I order a philly and she just walks away and throws it on the grill. Does not even ask me what size just assumes I want a huge freakin sandwich and then charges me for it. They charge for fry sauce and suck at communication. They also charge for refills. The food is just alright. It's 2018, fry sauce should be free Charley. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Sandy, Utah

Philly steak sandwich, fries and a drink. My total rang up to just under $14 so I guess I got charged for fry sauce and salt and pepper? I thought about canceling my order and going somewhere else in the mall but I noticed they had already slapped my "steak" onto the grill. Got my food a few minutes later and noticed the "steak" was some sort of processed steak/meat, not thin slices of steak. It looked like Arby's meat grilled with cheese and onions. That's another thing, the "cheese" tasted terrible and I latter learned they use a white american cheese for the steak sandwiches. I personally believe most decent Philly steak sandwiches should have provolone or sometimes whiz and thin sliced ribeye. Everything here just screamed cost cutting. Not a good sandwich and not worth my $14. read more

This place used to be amazing, over the years it seems to get worst and worst every time. Fries no longer look nothing like the picture. One worker wears gloves while the other grabs raw food with no glove after ringing me up. Not sure what happened to this place but I miss when it was good food and not below average.. read more

Mediocre.. you certainly don't get what you pay for which is everything. Extra onion? $.50. Fry sauce? $.25 for a tiny packet. Soda refill? $.50.. without that still was $14 for a sandwich meal.. ugh. Blah read more

First watch you they ring you up. I bought a Veggie and they run me up for a Philly which was a dollar more. Then charged me for Fry Sauce and didn't include it in the order. I highly don't think it was a mistake because we talked about what I ordered. Check out lady was nice, but was more worried about the next customer. Had to request the drink I paid for because it wasn't provided. Food was thrown together and mediocre at best. I think more than anything the dishonesty bothers me most. read more

Food is great and the only reason I go but the customer service at the butler pa location is terrible the lady taking the orders is to worried about up selling items that she can't even get the order correct I've had this happen three times and the most recent time I called in to complain and she insists That she is right and that I didn't order it this or that way she's a total jerk and insists that she is correct.. the establishment is to worries about charging you for every littler thing and getting the most money out of you . read more

Horrible place! When I received my cheesesteak I said only jalepeno, but the guy put mayo on my sandwich. When I told him no mayo he proceeded to try to scrape it off, and he did a terrible job. Was it so hard to just give me a new piece of bread? What if I had allergies? read more

Charleys Cheesesteaks - With mayo! Disgusting! - Cheesesteaks Near Me - Sandy, Utah

My son and I were not happy at all with this fast food restaurant!! We tried the chicken red pepper sandwich which was a special. I didn't know their chicken was compressed frozen meat - yikes! They were very stingy: 2 slices of tomatoes for a large sub. They sliced them in halves so they could spread them across our large sub. We ordered fries and had to pay for fry sauce!! Are you kidding me...... your in Utah! The real kicker is where we asked for the special sauce for the special sandwich, and we think we pissed the sandwich maker off because our sandwich was so drenched ( no stingy here) it fell apart as we lifted it to eat. I'd suggest you stay away!! Not worth your money - trust me! read more

The menu looks simple and seductive - but is waaay to good to be true. The food is unremarkable. No flavor. Nothing unique. The meat is over cooked and cheesy. No dipping sauces offered. The French fires have the same kind of nacho cheese that you find at Maverick...speaking of which - Maverick has better food. The ladies working here were no doubt hard workers - not a reflection on them at all - but what a horrible meal... read more

I showed up 25 minutes before closing and they refused to make a sandwich because they already cleaned the grill. Shouldn't they clean the grill after they close? read more

We ate there bc our friends raved about it. We worried after reading some reviews but we LOVED it! We had the chicken sub and it was GREAT! The fries ARE really good also! We can't wait to go back! read more

It's expensive food and not worth the price. I wonder if the owners of this are even aware of how to make an actual philly cheese steak. Let alone how to make fries. This is to the professionals and people with taste buds. It really deserves no stars. read more

This place is just ok. I tried it just because it seemed like the most interesting eatery in the food court at that given moment. I honestly feel like I could have made something more tasty at home. Not awful at all. But not grand. Had a chicken bacon cesar sub and friend had a Philly cheesesteak. If anything. Get the Philly cheesesteak. Don't get the loaded fries. Just made with standard American cheese and bacon bits. Payed 13 bucks for a less than mediocre meal. Sigh. read more

I'll not eat here again. The food is just slightly below average but is very expensive for what you get. To add insult to value, making it a combo costs extra, the drink is small compared to other fast food restaurants and they'll charge you 50¢ for a refill! Go somewhere else for better food at a better value. read more

Cheesesteak was good hot and fresh. Fries were eh. I got the cheese and bacon fries. Fries were old and Luke warm, Cheese was hot. Service was good. Friendly ladies. Pretty quick. I'd come back if I didn't live 3,000 miles away. read more

Horrible customer service, to the point where i kinda wished i cancelled my food because of it. Rude employees. Lady running the register was getting angry at me because she asked if i wanted the large, she than proceeded to tell me that im a big person and i need it. Wtf.. food was medicore, no flavor, tomatoes are so thin their see through, old meat first and pretty sure my last read more

The service is 5 star. The subs come out smoking hot and the portions are suprisingly satisfying. I would have liked more seasoning on the steak, but I'm fine adding some extra salt myself. The speed of service is great even during peak holiday hours. I'll have to try other specials they are more known for like chili cheese fries and their signature lemonade. read more