I rarely leave reviews, but this experience was absolutely worth sharing.
I visited the Charles Tyrwhitt store in Chicago while I was in town in May, and Kalen Jones provided some of the best customer service I've ever experienced. She was incredibly kind, knowledgeable, patient, and genuinely invested in helping me find exactly what I needed. At no point did I feel pressured--she simply wanted to make sure I walked away happy with my purchase.( also, she was training an associate while doing this)
What impressed me the most is that I live in California, and after returning home, I chose to place another order over the phone specifically through Kalen because of how exceptional she was.
In a time when great customer service can be hard to find, Kalen truly stands out. Charles Tyrwhitt is fortunate to have someone like her representing the brand. If you're shopping at the Chicago location, I highly recommend asking for Kalen. She'll take outstanding care of you read more