1. Character Matters Service Dogs

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Katy, TX

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Character Matters Service Dogs

5.0 (2 reviews)

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13 years ago

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14 years ago

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PetSmart

PetSmart

(78 reviews)

Petsmart groomers and vets are like Walmart hair salons or bakeries. If you want the absolute…read morebest, then you don't come here. Remember when coming to big box stores that some employees will be horrible and that these will likely not be noticed until something big happens. Also remember that you have the option of walking away while your pet is being groomed or staying and watching - you don't get that option at other groomers. So regardless of where your pet is groomed, be vigilant! Now that my lecture is done, I'm still just okay with this chain. Their pet beds are horribly over priced and you could get something similar for half the price at Costco or online. They have renovated recently, but the same brands are here plus some new ones. I came here today to get some of the higher end liver treats for my Labrador since I found out she has cancer. They were a bit hard to find with the new layout. The treats are not necessarily in one place and may be with the associated brand's dog food. We were also going to get her a new bed since her's is worn, but we will get that at Costco. Either way, I wouldn't bring my pets here for vet or grooming unless I was desperate. This is a pet big box store first and foremost.

no wonder this place has 2 stars on yelp... one very angry employee looked at me like I was the…read moreworse thing to walk into that store ever for no reason, made me wait 15 minutes to help me, after, I went to get a collar engraved for my dog and the lady (other employee also mad at life) called out on their radio "customer on engraving machine... a man" in the nastiest tone for NO REASON, I was polite from beginning to end of my visit. I will be taking my business elsewhere.

Character Matters Service Dogs - petservices - Updated October 2026

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