Very friendly and knowledgeable staff. Jessica went above and beyond with helping with an unfortunate aquarium mishap due to a malfunctioning heater. The free home delivery is nice and the website is easy to shop. It was a huge perk to me on the day I needed aquarium supplies but didn't have the car at home with me that day. I love that they are rescue cats available for adoption. read more

The groomer did such a great job, my mom was in tears! Tears of joy. My mom is in the hospital recuperating from a nasty fall at the age of 84, so I am taking care of her poodle mix. Coco was happy going and coming home from the groomers... nice, clean and happy!!! Thank you so much! Gary Jones read more

Pet Supplies Plus Katy East - Pet Groomers Near Me - Katy, Texas

Great specials, friendly staff. Picture day is fun too. Scale accessible, lotsof variety.

Best customer service ever! They went above and beyond today and got my order from another store, so I could pick it up! Kudos!

This Pet Supplies Plus has an amazing groomer named Trish. My doggy Daisy is a wild one and I feel so honored to let Trish groom her but I know she has a very tough time with Daisy. Daisy yells at blow dryers and hates her ear trims and booty trims but Trish always manages to have my fur baby looking so cute and adorable by the end of the process. I am a repeat customer for life and it's because of their high standards and clean store and of course great groomer TRISH! read more

Pet Supplies Plus Katy East - Daisy all cute with her bows - Pet Groomers Near Me - Katy, Texas

Love this business and the grooming team. Buttons looks amazing every time he is groomed. Also, a great place to buy all of your pet needs.

Very rude/bad customer service, I usually order but I decided to go in today and certainly regretted it. The chunky blonde & skinny breaded fellow at the register were very rude, over charged me, and didn't allow me to see the animals (not sure how they plan to make a sale) everyone could use some customer service training. read more

Best groomers ever! The groomers at Pet Supplies Plus are wonderful. They always take such care of our dogs and I'm very comfortable leaving my boys there to be groomed. I would not go anywhere else! read more

Stopped by to see if I could find something for my pups hot spots. Poor guy has been itching like crazy... The prices are a bit high compared to other places that I have been to but had a lot of different choices as far as yummies go! They have so many different options here and definitely had to pick get some for Raiden. Everyone was very helpful in finding the best option for my boy's hot spots. read more

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Came at 7.58 to return a guinea pig when we got to door it was locked and the woman was extremely rude saying we ain't taking it back and we're closed even tho technically 8 pm is when they should officially lock the door but to each there own it was just a heated interaction with that employee there was another shift lead that came to talk to us about it which was very professional other than speak to us in the first place rather then just shut the door on oyr face she literally ran to the door to make aure we didnt get in like she inly cared about getting off faster ​ read more

Pet Supplies Plus Katy East - The employee pointing at us talking to random customers about us wanting in when it's none of there business - Pet Groomers Near Me - Katy, Texas

Very clean and spacious store. They have wide range of treats and dog foods from high quality brands. There is also dog grooming/dental clean/ dog bath ($10/each). Staffs are very welcoming and helpful while we shop. This will definitely be my go to pet store from now on. read more

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I shop at pet supplies plus for several reasons. Sell my dogs, boutique brand food here and it's usually cheaper than buying it at my previous supplier. They are always very accommodating and will price match! I love the large selection of kibble, toys, treats, & accessories. Pet supplies plus always has great deals and every 12th bag of food from the same brand that you purchase you get the 12th bag free so I really enjoy that. Another big reason why I come to pet supplies plus is because I get my dogs groomed here. I highly recommend Trish! She is really sweet. She'll listen to your concerns and your goals for your pets cut and she is very sweet with my Sofi. When I came to pick Sofi up from her grooming appointment, Trish was adding some finishing touches and Sofi came home looking fabulous. She's going to look so cute on Thanksgiving day. read more

Pet Supplies Plus Katy East - Treats - Pet Groomers Near Me - Katy, Texas

Employees gave awesome service. Very knowledgeable able product. Also patient able me being very last customer in the store...

I love this pet store. It is close to my parents' house and so convenient. We always buy treats and food here and the employees are super helpful. They have grooming services and self serve dog wash stations. Pet Supplies Plus stores in California are also super nice, glad that there's a lot in Greater Houston Area that sells the same products and dog food brands. Makes travelling easier. read more

I have been buying my dog food from this location for years. Our area just suffer hurricane Beryl and 2.2 million people were without power for days and some still are including myself. So when I received an email telling me that they canceled my order and refunded my money because I had not picked my order up in the days they allowed which must be 5 I was extremely disappointed in their timing. When I called to express my disappointment in this they did not care. I will not be buying from them again. read more

service is alright , love that they help adopt pets but this is the only location that doesn't price match amazon and target read more

Fiona is so great with my minpins. She keeps my male calmer than anyone else. I think she is wonderful. read more

Pet Supplies Plus Katy East - Pet Groomers Near Me - Katy, Texas

This store doesn't have the cheapest prices, but they DO price match which is great. This pet supply plus stays open later than any other pet store, ( 9pm ) so when you are in a bind this store is a lifesaver. That one hour of staying open later has saved me two times! Jack helped me today and he was extremely helpful and friendly. He made my shopping experience fast and delightful! read more

Great place. The only place we get dog food for our large breed dog. They are always courteous

Paw-some staff! Whether in store, delivery or curbside, they are thee Best. read more

We have been going to this Pet Supplies plus since it opened. Love their dog washing station, our groomer is Ms Fiona and we love her.

Excellent. efficient Friendly timely. Organized. This was a great experience and I would recommend to anyone.

Everyone is very helpful and so friendly, they have a great variety of treats for my pup. I have bought grooming products and everything has been great. read more

We use Pet Supplies Plus on Highland Knolls and Westgreen for all of our cat and dog needs. The store is clean and it is easy to find what you are looking for. Our dog is always excited to go there for her grooming appointment and the staff is great with her. My family and I enjoy seeing the cats when we go in, but really love that Pet Supplies Plus is committed to finding homes for them! read more

GROOMING NEVER AGAIN!!! I dropped off 2 of my dogs at 12:45 pm and was told that it would take 4 hours but I would be contacted as soon as they were done. Neither did myself, nor my next contact person, ever receive a phone call nor text that they were ready. I finally called at 5:55 pm and was told they are ready for pick up. Upon arriving to get my dogs, I was informed they were ready since 2:50pm !!!!! Management had no sympathy nor concern that they had been locked up with no food, water, nor bathroom breaks while under their care! When I entered the grooming salon, I could hear them crying. I am beyond furious! Oh and I Did Pay for 2 VIP/Deluxe packages at that! Never, and I mean Never will I Ever Visit this store again and I hope you don't either! Do Not Go here for grooming if you care for your pet in the least bit. Update to reply to Alex: I never refused anything your staff offered to show. She showed me the phone log that "Said" she tried to call me. I showed her MY Phone to show No missed called, voicemails, nor texts. (my next contact person wasn't notified as well) She then stated to me "oh sometimes all of our calls and texts go through at 10:00pm". No one offered to show where they were caged. I did speak with the manager on duty at the time. So please do not make it sound as if I did not address this issue at the time I picked up my dogs. read more

This is a locally owned business, and I support small business 100%! Their staff is always so kind, and welcoming. The grooming team is precious! I recently rescued two homeless German Shepherds, and they are still acclimating to being groomed. Th sweet ladies are always so patient, and loving with my boys. Pet Supplies Plus has my business for life! read more

Took my puppy in for his first grooming with Lindsey . I even took a pic on the look I wanted for him. Lindsey did a wonderful job. He looks so cute now. Thank you Lindsey! I love the grooming area there. It is opened and you can see all the dogs getting their hair clipped. read more

I've been taking my large dog to get groomed there for the last couple of years and she always comes out looking great! They will even grind her nails as opposed to just cutting them. I will continue to use them for their grooming team. read more

I went in today looking for a bird. The bird in the front of the store looked friendly and playful. The employees said the wings were clipped and they have had the bird since it was a baby, now a few months old. I asked to hold the bird since the wings were clipped and they said no. I now understand why the bird hasn't sold. Very sad because the bird looks friendly. Why would they cage a young bird all day not allowing it any human contact ? The employees said they can't even handle the young bird. Do better. read more

Have been to this location many times. I have experienced amazing service in the grooming department by Kelly. She has taken care of clipping toenails for my retriever and she is gentle, kind and patient. I can't say enough about her and the work that she does. The store associates are amazing and always asking if I need assistance. They know their product and are kind and helpful. I'm impressed Allyn C read more

i come here to get my dogs haircut and it's usually a different hairdresser each time but some hairdresser do an amazing job and sometimes other hairdressers miss a few things that my dog needed done for her appointment! but other than that i always good but everyone is super sweet and loving towards the animals which i appreciate the most outta everything read more

I find the best pets at this store. We had a Chinese dwarf hamster (that I know is not really Chinese or a dwarf but is still classified as such) That Hampster was the sweetest and friendliest we ever had. When Pet supply did not have another one in. And so we went to a box pet store and bought one. Big mistake. The second hamster no one could hold - he was insane and he only lasted two weeks before he died for unknown reasons. We immediately went back to pet supply plus for our third Hamster. I'm glad to say that Charlie the hamster is a cuddler who is people friendly, does not bite, and is super sweet. He has been in excellent health and we are going on year three of owning him. The box pet store told us that they have a one year life expectancy. Maybe the ones they sell do. The ones I get from pet supply plus or 3+ years life expectancy read more

Pet Supplies Plus Katy East - Charlie - Pet Groomers Near Me - Katy, Texas

Service is wonderful! They carry my brand!! Their dog food delivery has saved my aging back! Fiona-groomer-is fantastic and so patient with my little blind Maltese-Shih Tzu-mixed sweetheart. My new favorite pet store and full-service groomers! read more

Very inconsistent grooming policies. We've been taking our dog here since it opened for baths and nail trims. I've always disclosed that she has a heart murmur and it has never been an issue. Today, we were told they would not bathe her or even trim nails because of her heart. I asked if this was a new policy since I've been coming here for several years (most recently- just two months ago!) and they said no, this has always been their policy. I've been a regular customer- both for grooming services and retail but I will now be taking my business elsewhere. Update- Store manager Nicole called to discuss what happened and apologized for the issues in communicating and enforcing policy which I very much appreciate. read more

Stopped by the store for the first time yesterday and it was a great experience. The staff was so kind knowledgeable, and informative. They have so many treat options and very reasonably priced. I got all my goodies for only $6 and they had free samples! I haven't had a chance to try out the doggie wash area but I'll definitely come back to try it out! read more

Pet Supplies Plus Katy East - Pet Groomers Near Me - Katy, Texas

The staff there refuses to wear facemasks thanks to the store manager and owner in spite of being in Harris County. So many people have to shop for their pets and have underlying conditions. I was shocked today, as I have diabetes and more. Very sad of the owners. And this is also making FB and more. Used to love them. But not anymore. read more

Love the store, if ever an issue, it is corrected immediately. Love the grooming department, they are so wonderful with my furbabies. So up to par and care. Very genuine! I'm a very satisfied customer. Love the customer service!! read more

I was debating getting a gecko for my daughter and stumbled upon Amber (Katy location on Highland Knolls). Was I lucky! She is a fountain of knowledge of all things reptile (owning several geckos and snakes of her own) and so patient with all of my questions. After chatting with her for a long time, she got ME super excited about owning a crested gecko. She even had her boyfriend bring one of her cute geckos (adult size) to the store to let me hold and get a sense of them - talk about going above and beyond. I am super thrilled to have her nearby for any of our questions since we adopted a baby crested gecko the next day. Not only does she have exemplary customer service skills, I felt I made a friend. Thanks, Amber! read more

Drove to this location primarily because of yelp reviews and I wasn't disappointed. Grooming staff are great. Called and got in same day. My two sweethearts had the spa special. They were happy, looking and smelling great. Definitely will be going back. read more

I love this pet supply store, everyone is so nice and the groomers are fantastic. So glad they are in the neighborhood.