If you are ever in need of a mechanic I highly recommend Smiths auto. The kid took her car in…read morebecause she said the steering wheel was starting to shake. They changed out the front rotors but when she went to leave she noticed the brakes were really hard to engage. She immediately took it back, it was close to the end of the day. They offered her a ride home and then the owner Mr. Smith called later to say they had fixed it. He even drove it home to make sure it was 100% safe and then offered to pick her up tomorrow!!! I can not say enough about small business owners!

My family has been taking their cars to Mr. Smith for as long as I can remember (I'm 21). He is…read morereliable, trustworthy, and a good man in general. Most women worry walking into a mechanic they may be haggled for unnecessary procedures/ parts being put on their car, but never have I felt this way with Mr. Smith. He always calls to ensure the price before he fixes the car as well. Wholeheartedly recommend!

Been taking my car there for over a decade. Everything from oil changes and leaks to steering…read moreissues. They are absolutely legit which is hard to come by mechanic wise. They aren't going to bs or try to rip you off. If they can find a way to resolve the problem the right way that saves you money they will absolutely suggest it. These are the ones trying to give their customers the right value and keep them returning.

I am beyond impressed with the level of service, professionalism and just overall kindness of this…read morebusiness! I was driving home from work, on 64 just before the Mechanicville exit when I was unable to avoid a blown out piece of tire in my lane (had cars on either side of me, couldn't change lanes). The tire, I thought became lodged and was dragging under my car. I pulled over just to find that it had knocked something loose and I was dragging a piece of my car. I wasn't familiar with my surroundings and just Googled auto repair shops. This shop was a 1/2 mile away. I arrived, explained my situation and although they were very busy, they took my car in immediately, removed what happens to be a large plastic covering (not needed to drive but for undercarriage protection) explained the entire situation to me and then sent me on my way...but refused to take payment! They said it wasn't a big deal for them to remove and they just wanted me to be safe on the road! I really tried to pay, but they wouldn't take it. Both the gentleman that helped me were just amazing. They didn't try to get me to buy anything or sell me extra services, nothing. I will most definitely be back, they have earned my trust!

excellent service , does not over charge for services rendered. I've been going to them for the…read morelast twenty years.

Mao is an honest mechanic in what can be a dishonest industry. We recently got an older German…read moremodel car that our typical mechanics were not interested in working on. He was upfront with the costs and helped us triage what was urgent vs what could wait for a while. His administrative methods might be a tiny bit antiquated (hand wrote the estimate and what was repaired, hand wrote down my contact information for a rolodex) but I didn't mind. He got the work done within a day and the car has been running smoothly ever since.

I have been taking all of my vehicles to Elm Drive for at least 15 years. 2 kids/2 step kids, so do…read morethe math. 6+ vehicles. Warren and his team are skilled, honest and fair. Not many repair shops check all of those boxes!!!

Polite, professional, and prompt. Overall, excellent service by Elm Drive Auto. Warren is great and…read moreremembers his customers and what they are there for. I had a new water pump installed earlier this year on my Sienna and Warren was very fair and able to get me in quickly. I will add (strictly from a pricing perspective), be sure to ask what the service rates and charges are up front. From my recent experience, if you are having new tires installed, you are much better off going to Walmart or Cosco for 1/4 to 1/3 the price. Walmart is $11/tire or $15/tire with lifetime rotations, whereas Elm Drive is $50+/tire. I had small 15" tires put on my Fiesta and it was over $200 (labor, shop material charges, and disposal) compared to $44-60 for the same service by Walmart.

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!

Surprised! I came because of a sign advertising the brand of tires on my car. My tire had a small,…read morevisible screw in it. Wondering if the tire could be plugged? Yes, I'm told, expecting to hear that "upon investigation, I'm sorry to tell you that you need a new tire." But no! I was told you don't need a tire and the screw did not puncture the tire! Expecting an "up charge" it was no charge!!! Thanks a bunch!!!

Mark's attitude towards customers has turned me away from this location. Very rude and belittling…read more For some reason they are unable to explain car problems in simple terms. Second opinions have showed me that they continuously overprice the work being done. I've had better luck taking my car to the dealership so they will be honest with me.

Super impressed with this establishment!! My entire experience was great! I no longer wanted to go…read moreto my usual location in Richmond and decided to find some place new. Sooooo I stumbled upon Express Oil Change & Tire Engine, and I loved the experience!! The best part about this entire experience ... being able to sit in the car!! I was greeted as a new customer, and everything was explained to me thoroughly about the general process. Tom was excellent, and managed my car. He was thorough in his explanations, answered all my questions, and even helped with two unrelated items without me having to ask at the end of my appointment: 1. Retightening my hood latch, and 2: resetting my oil change notification in my car, which prior places said would reset on its own, but never did. He even told me how I could do it myself in the future and showed me. Excellent customer service from Tom, and he is the reason I would come back!

Went in for inspection and oil change. Was told had a brake fluid leak and caliper bolt was loose…read moreand car could not be driven. $120.00 to tighten the bleeder screw. Terrible service will not return.

been a customer for over 15years I trust them in the ability to get my vehicles straight Bill is a…read moresuper guy and his son Bubba would highly recommend

fix steering issue , kyle diagnosed problem right away, service was quick , kyle…read more knows his stuff , price was very affordable , was afraid it was the rack & pinion , would definitely reccomend, will be back .