I am beyond impressed with the level of service, professionalism and just overall kindness of this…read morebusiness! I was driving home from work, on 64 just before the Mechanicville exit when I was unable to avoid a blown out piece of tire in my lane (had cars on either side of me, couldn't change lanes). The tire, I thought became lodged and was dragging under my car. I pulled over just to find that it had knocked something loose and I was dragging a piece of my car. I wasn't familiar with my surroundings and just Googled auto repair shops. This shop was a 1/2 mile away. I arrived, explained my situation and although they were very busy, they took my car in immediately, removed what happens to be a large plastic covering (not needed to drive but for undercarriage protection) explained the entire situation to me and then sent me on my way...but refused to take payment! They said it wasn't a big deal for them to remove and they just wanted me to be safe on the road! I really tried to pay, but they wouldn't take it. Both the gentleman that helped me were just amazing. They didn't try to get me to buy anything or sell me extra services, nothing. I will most definitely be back, they have earned my trust!

Our vehicle's brakes failed around 5 p.m. during rush hour, with our son in the car. We brought it…read moreto S&M Automotive because it was unsafe to drive. My boyfriend later worked on it in a shared parking/driveway area used by multiple businesses. Daniel, an S&M employee, spoke with our friend and was informed of the situation. When it got dark, my boyfriend left a note explaining that he would return in the morning to continue repairs. We couldn't get a ride back with the necessary parts until the following evening. When we arrived, our vehicle was gone. After contacting Hanover County non-emergency, we learned that the vehicle had been towed at the request of Mike Matthews, owner of S&M Automotive. We then had to pay $241.13 to retrieve it, on top of the hundreds we had already spent on brake parts. After researching the property boundaries, we questioned whether S&M actually owned the area where the vehicle was parked. The vehicle wasn't blocking the shared driveway, and the mail carrier could still access the mailbox. We requested documentation explaining who authorized the tow and what authority supported it, but we still haven't received the answers we wanted. I acknowledge that we should have confirmed our message reached management rather than assuming Daniel's conversation with our friend would be relayed. I also became frustrated during a phone conversation and take responsibility for my tone. However, we were dealing with a stressful situation and trying to repair an unsafe vehicle while managing transportation and caring for our son. I initially requested compensation for the inconvenience but eventually asked for only the $241.13 towing fee to be reimbursed. That request was refused. When I sought answers and documentation, I was told my ChatGPT responses were "exhausting." We understand that businesses have parking concerns, and we were not trying to leave the vehicle there indefinitely. We left a note explaining our intentions and were actively working to repair it. I'm not claiming a court has determined the tow was illegal. I'm sharing our experience because the lack of clear answers, refusal to reimburse the fee, and handling of our concerns left us extremely disappointed. Based on this experience, I would not recommend S&M Automotive to friends or family. Mike Matthews and S&M Automotive, we are still requesting the documentation, a straightforward explanation, and reimbursement of the $241.13 towing fee. We believe a fair resolution should be possible.

I went to this location when my car died and Firestone couldn't figure out what was wrong. They…read moresaid it needed the dealer. German and Import auto correctly guessed over the phone that is was just the starter. They had it fixed and back to me quickly and at a very reasonable price. Much less than the BMW dealer would've charged. This is now my first choice, go to mechanic in Richmond. Honest, friendly and knowledgeable. What more could you ask for?

excellent service , does not over charge for services rendered. I've been going to them for the…read morelast twenty years.

Excellent service, and professionalism. I would not trust anyone else for my car care!read more

Very quick and easy! Saved me from a lot of headache and time from other Repair shops trying to get…read moremy crankshaft sensor fixed. As a first timer there I really appreciate the help under short notice.

If you live in the Richmond Va area and more conveniently the Mechanicsville area you are lucky to…read morehave Gary Chapmans to provide top notch auto repair. They know you by name and go above and beyond to repair the issues you are having and then on top of it all explain the repair in detail that you can understand. If dealing with a trustworthy repair shop who completes the work and does it right and then treats you like a friend is important to you then this is the place for you. Like I tell my son I'm giving you the answer to the test all you have to do is listen and you will get a 100 On the test. Jason Olsen

Most honest mechanics in the area. I would highly recommend to any of my friends and family!read more

I highly recommend this mobile mechanic! What was expected to be about a 2-hour alternator…read morereplacement on my 2007 Lexus IS250 turned into a much more difficult job. The alternator was extremely stubborn to remove, and this repair ended up taking closer to 4 hours. What impressed me most was his persistence. He kept working through the difficulty rather than rushing the job or giving up. By the time he finished, it was well into the dark, and he was still there making sure the repair was completed properly. I also appreciated that he was willing to work with the parts I provided and was transparent about the work being performed. He didn't make me feel rushed, and he stayed focused on getting the vehicle repaired. That kind of dedication is hard to find. When a repair doesn't go exactly as planned, you want someone who is willing to put in the extra time and effort to get the job done right. My Lexus is back on the road, and I am very grateful for the work he put in. Five stars well deserved! If you need a mobile mechanic who is willing to stick with a difficult repair and see it through, I would definitely recommend giving him a call.

Kweleme is great! I called him around 5pm with concerns about my car and he looked at it the same…read moreday! He was very helpful and explained everything he was doing. He is very personable and dependable person for all your car needs! I will definitely be going back for any of my car needs.

Surprised! I came because of a sign advertising the brand of tires on my car. My tire had a small,…read morevisible screw in it. Wondering if the tire could be plugged? Yes, I'm told, expecting to hear that "upon investigation, I'm sorry to tell you that you need a new tire." But no! I was told you don't need a tire and the screw did not puncture the tire! Expecting an "up charge" it was no charge!!! Thanks a bunch!!!

Mark's attitude towards customers has turned me away from this location. Very rude and belittling…read more For some reason they are unable to explain car problems in simple terms. Second opinions have showed me that they continuously overprice the work being done. I've had better luck taking my car to the dealership so they will be honest with me.

100/100 EXPERIENCE!…read more I had such a great experience at Express Oil Change! Tom was absolutely amazing! He was very nice, knowledgeable, professional, and just an all-around pleasant person to deal with. I originally came in for an oil change, and Tom took the time to let me know that my windshield wipers were no longer in good condition. He explained my options, gave me a great selection to choose from, and even made sure I got a great offer. I really appreciated that he was helpful and informative without making me feel pressured. What really stood out was Tom's personality and customer service. He treated us so well and made the entire experience so much better just by being friendly, welcoming, and personable. The manager, Stephen, also came out personally to greet us, which was such a nice touch and showed me that great customer service starts from the top! I will definitely be returning and recommending this location to others. Tom and Stephen, keep up the amazing work! This place gets a 100/100 from me!

Don't go here for state inspection. They will "hunt" for issues and then give you a ridiculous…read morerepair price.

been a customer for over 15years I trust them in the ability to get my vehicles straight Bill is a…read moresuper guy and his son Bubba would highly recommend

fix steering issue , kyle diagnosed problem right away, service was quick , kyle…read more knows his stuff , price was very affordable , was afraid it was the rack & pinion , would definitely reccomend, will be back .