Great service. Started right on time, I got checked in right at my appointment time, all planned work was explained. Completed as scheduled and the bill was as explained. Vehicle was even washed, a very old school service. I'll use them again as service is needed. read more

Just wanted to mention how nice it was to purchase a vehicle through Chapman Payson Auto a few weeks ago. I've gotten so used to these car dealerships playing games that I couldn't hardly believe that they weren't doing that. Everything was straightforward and as I was told. The sales guys were easy going - yet knowledgeable, prices didn't change, I got a great price on my trade-in, and there were no surprises. read more

Chapman Payson Auto Center - 2025 CHEVY SILVERADO Z/71 - Auto Repair Near Me - Payson, Arizona

John was amazing. We didn't know for sure if we were going to upgrade. Before we knew it, we walked out with an upgrade. John was informative, explains everything. We would highly recommend going to Chapman Chevrolet in Payson! read more

Very fast purchase. Price as great!! Financing was fast as well. Very happy customer. read more

Chapman Payson Auto Center - Auto Repair Near Me - Payson, Arizona

Feb 18th. Our heater core on Ram 1500 went out near Holbrook, Az. On our way to Payson. Check AI and it told me Chapman was a Ram dealership! I made an appointment on line, set up appointment for the morning of the 23rd. Took truck to them! They inform you of working progress through messaging. Had not heard anything. Tryed to call, but their very good receptionist said Bobby will call you back! Never Happened!!! Drove to the dealership, told me they have to get a heatercore from another dealership, cost 50.00! Took two more days. Called again, got the very talented receptionist again, saying Bobby would call us back. Never happen!! The messaging said they were working on truck! The next day stopped into Chapman, they had not touch the truck! Finally after another day passes, We get a message that says the truck will be finished on March 6th. 2700.00 Later! We picked up truck, started our trip back to Wyoming an by the time we reached Albuquerque, NM . We had warm air on drivers side, cold air on passengers, side. AI told us that the Acurator was not plugged in. Called Chapman told them that the truck was not working properly. We were not turning around to go back to them, because we had been stranded in Az Five days longer than what we wanted to be an needed to get back to Wyoming! We called Bob Ruwart dealership in Wheatland, Wyoming . They got us right in! AI was right the Acurato, had not been plugged back in! Fixed for another 351.00. After calling Dave at Chapman, they paid the bill! Really recommend that Chapman sent their service techs, back for more training!!!! AI told us , that their was better servicr dealerships in Phoenix, but that was even more inconvenient! Please, up your game Chapman, train your service departm ent !!!! Hopefully this will help your dealership to get a higher rating!!!! read more

Had Chapman replace my driveline in May. Here it is Oct and found out they didn't put the clips to hold the driveline. They had my car all day just to order the part. I started off dealing with the service manager but he wouldnt respond when i did status updates. I had to talk to someone else twice - one for a status update when I had to finally walk in the dealership and again when i picked it up. Such a hassle. The service manager didnt have very good customer service skills as he ignored me when I made contact. I know they are busy but shooting a quick text would go a long way to cuatomer service. read more

Had vehicle for 9 hours to realign springs. When they returned vehicle, one side gad been done. Said to bring it back to havevthe other side done at " no additional charge". I had already paid for the service, which I didn't receive..... Brought the truck baci in today and was advised they would have it outing a hour, after they had it for 9 hours the last time. We will see!!! Additionally, I was advised that they had a notice of loose bolts on these springs but didn't notify the owners. Said if I had brought tha truck in prior ti the 50,000 mile mark they would have done service under warranty for free...... read more

Chapman Payson Auto Center - Spring drivers side - Auto Repair Near Me - Payson, Arizona

Chapman made changes since the previous oil change. They have divided the service area into quick services and all day services. The cost of my oil change remained the same even in these inflationary times! read more

Filled out a credit application for an Escalade I didn't hear anything for seven days and then I got a email saying they sold the vehicle from under me after I took a hit on my credit score and if I was interested on something else I would never do any business with Chapman Payson! read more

This place is joke you take advantage of certain people. This was a bill that was paid after expressing that the car runs and after paying doing a test drive the car would not go over 5 mph absolutely disgusting what you did to my in laws this is what you charged them. Over charged bill your damn document makes absolutely no sense. You think you can take advantage of Mexican hard workers that pennies mean everything to them. read more

Chapman Payson Auto Center - Over charged bill - Auto Repair Near Me - Payson, Arizona

Chapman Payson is the best car dealership I have ever purchase a car from. The sales team and staff are always welcoming and amazing. I would recommend everyone to them. Thanks again! read more

This is a reply to your lies Chapman. I used no profanity at your facility AT ALL. That is a straight up lie. See I posted time and date when you called me at end of this review. Check it out, many days before your lying reply. My experience with this dealership has been subpar. First, the oil change was $160. $40 to rotate tires. When I was sharing with a friend I felt the need to use dealer for warranty. When I stopped back by stating I could go anywhere for cheaper oil change/rotation with certified mechanic. I was THEN told I was eligible for two oil changes for that same $160 price. I asked why didn't you inform me at first oil change. She just kept repeating "We don't advertise that" Mean, greedy, don't care about your customers ... fill in whatever you think happened to me. Second, I had noise in the front end. Planned my day and left my car for six hours without bothering them. I went on CHAPMANS OWN LINK to check status of my car. It stated job complete by replacing struts including everything in front end work and job was completed. I thought great! So, I called what I thought was THEIR customer service there on location. Nope, got run around. Justin, who checked me in was no longer there and this call a complete bust. Justin, also didn't reply to THEIR OWN LINK with text messaging. I am sure he has a perfect explanation way he would leave me hanging ALL DAY when he knew my car was diagnosed within one hour of drop off and the info entered into their own system was incorrect. You understand that CHAPMAN? thought my car was fixed and it wasn't! Third, when I was leaving I saw my car was driven an extra 3 miles after diagnosis complete and signed off, and all the stuff in my back seat was thrown to the car floor which included a liter of heavy drinking water. This car was drove extra without my permission and brakes were abused causing my property to fly to the floor. From my understanding there was a mechanic fired yesterday and there are BIG internal problems. That makes sense cause of hiring sign at this dealer. Buyer beware ... I was not treated with respect nor caring as customer should be treated. Oh and BTW ... they only post 5* reviews on their website I was just contacted 10am 01.23.25 by this dealership and told to never to return because of my google review. I posted the truth In this review. read more

Maggie from the service dept. was friendly and professional. She patiently answered my concerns and notified me of additional services suggested for my jeep. I will continue to bring my vehicle here and highly recommend Chapman Payson. read more

They took my car for two weeks and replaced my radiator and now I have a radiator leak and my car is not running properly and shifting properly now, it cost me $2000 for more problems do not recommend goin here read more

Purchased a used vehicle through John German. He was very knowledgeable about both the used car industry and the vehicle we purchased. We felt no pressure to buy, and he was very accommodating as we moved from vehicle to vehicle. The only down side was the closing process which was typical dealer - time consuming. Not as length, with the pressure we would have experienced from a Phoenix area dealership, but still, plan on a few hours from entering the dealership to completion of sale. We are glad to have found a vehicle that will work for us in Payson so we could support a local business. read more

Been going here for 7 yrs for service on my Ram 3500. Mechanics were pencil whipping the 16 point Dodge Inspection that set off my CEL that was a EGR problem. Read the code and learned the Air Filter should be checked first before any further diagnostics. I found the air filter was plugged on the dirty side and had not been changed or checked. Could of ruined $1600 in EGR sensors. Tried to talk to Paul during the next service but he couldn't be bothered. The last service I was told I couldn't bring in my own Shell Rotella T5 oil that is recommended by Cummins to reduce shoot in the engine and DPF Filter. When I did my service Chapman charged me $200.00 for 3 gallons of this oil when Walmart sells it for $96.00. I was told the new service Manager didn't want customers bringing in their own oil. I have had mechanics leave radiator caps off and tools in my engine bay that I found after going home. I drove 77 miles one way for this poor service. Im going some where else that is farther to drive. Northeast Arizona needs a good Dodge/Ram Dealer. Only other dealer is in Flagstaff and the one in Show Low uses unqualified mechanics. I can't afford that. My vehicle was $64,000 new in 2017 and now the same truck is $80,000. Where is the good dealers at. Driving to Phoenix is not an option. read more

Thank you Wilson for making everything so easy and quick when we bought our new Truck.

I have found Chapman Auto to be awesome. Their customer service is excellent and the staff is the best to work with. Highly recommend Chapman Auto. read more

I own a Toyota, after going to a valley Toyota dealership. I came to Chapman Payson, With help from Paul Williams my car is looking good and running great. I will have all my work done at CHAPMAN auto center. James Janecek read more

Got my car serviced today. In and out in a little over an hour. Dan Byus was courteous and responsive.

365 warranty means nothing to this dealership. Stopped for assistance with our brand new vehicle 2 hrs into a 25 hr trip and we're told to go back the valley for help. read more

My car needed some service done and I heavily debated on going to the valley but figured this location would be perfect since it's in town. I had scheduled for a service on 5/17/23, I dropped it off a week early on the 10th and did not hear anything for approximately about 2 weeks just for an update. I had to call multiple times a day in attempt to reach someone and all I would get was a voicemail which still, no one would ever reach out. When I would finally get someone I was told "I'll call you back with an update" but of course would never get a call back. About a week or two ago we showed up and asked what was going on but they just blamed us that they couldn't get in contact with us but I never had a call or anything from their services. They told us we had to buy a new battery or they couldn't preform the services we needed, so I bought one and brought it right to them, we also told them they can text us since they "couldn't get in contact with us". Another week or so I get a message that the parts they were waiting on finally showed up, I was so excited that I was getting my car back soon.. or so I thought.. I had not heard anything, no update, nothing. last week Wednesday the 28th of June I texted the number asking for an update and I was told "Good morning. I will get an update for you here in a bit. I know we were waiting on parts the last I checked" I then responded "Okay! Thank you so much for your time, I received a message about 2 weeks or so that the parts were in so I want an update" it's been a week since that message and no response, still waiting on one. I will be going back in there to deal with this. It has been a total of 1 month and 3 weeks as of tomorrow. Even if it was time they needed, their communication really fucking sucks. If they would be communicative with their customers then maybe people would have more patience and respect. read more

Second time I've been to this dealership with a Grand Cherokee with awful service, overpriced, and they do not perform the services documented and paid for. Can't wait to get all the way home and see what kind of mess is under my hood. I'd love to support our dealership locally, but not when this is the result. I have lived in Payson for 3.5 years and generally drive to the Valley for service at Bill Luke (5-star service!), but I didn't have time off to get down there on time for my oil change. So I thought I'd give Chapman a second chance since it's been about 2 years since using them for an oil change and standard low-mileage service. My Jeeps are always less than 30,000 miles at the 3 year mark and maintenance performed every 5k on time. Disappointed yet again, I will continue to drive 2 hours for my simple oil changes. read more

The customer service here is exceptional. My first experience with them was when my wiper broke during a downpour. Michael in service replaced it for me in a few minutes for just the price of the blade. We then spent some time discussing what to add on to my Jeep! My wife dealt with Brian and Todd when she bought her new Ram. She encountered some issues with the computer system the first day and Brian and Todd went the extra mile to get the problem resolved as soon as possible. Calvin and Jim in the parts department worked with me on getting the best deal possible for a lift and new tires. They are always so friendly when I walk in and I enjoy just talking with them about Jeep products. When I've needed a ride after dropping off my Jeep for service, Dennis is there quick and gets me home in no time! Because of the continuous awesome customer service, I will be a return customer for years to come. read more

Paul Williams saves the day! We were just in the beginning stage of our cross country road trip when our fuel filter went out...panic set in. We called and Paul was able to get us right in and got us back on the road in less than 90 minutes...and they were $50 less than the valley. Great job Chapman Auto Center. Great employees make all the difference. read more

Chapman Payson Auto Center - Auto Repair Near Me - Payson, Arizona

Great Experience!! We live all the way Dewey and it was a super smooth transaction. Chantel made it as easy and painless as possible.

Absolutely worst experience with any mechanic or service department ever. Brought my jeep to them for covered warranty work. The ASE Master mechanics then decided to proceed with unapproved and unrelated work and attempted to charge me extra for it. They told me the vehicle would be ready on Monday but Monday came and I heard nothing. Called Monday night and Tuesday and finally was told they were working on other vehicles instead. Kept my vehicle for 2 weeks for work that took less than 3 hours of labor. Upon picking up the vehicle they had to jump it. Sales manager told me I was on my own and they would not replace my less than 6 month old battery. I drove away with a vehicle I couldn't even start again once turned off. Avoid this place and shop elsewhere! read more

2 months ago I was beyond happy with Chapman Chevrolet n Payson but I can't say that now. There are still issues with my truck that Eric (service guy) said would be taken care of once they receive a computer/code reader. I've been waiting about 5 weeks for the call, nothing. I've sent Eric text messages which he would tell me they are still waiting for it. I sent Eric a text on October 11th, no response. I thought they were a great place but now I feel they just don't care anymore. read more

My daughter bought a used vehicle from them. There were complications with payment processing (lags in bank postings). They could have easily nixed the deal but instead found a way to make it work. Many kudos to Wilson Rogers - he went out of his way to make things work. My daughter now owns the vehicle she wanted at a fair price. read more

John German went above and beyond to help us buy our new Silverado High Country. I'm glad we supported a local business.

Chapman Auto Center are true heroes in my book. When I had all but given up hope of getting financed anywhere; I made one last attempt with no expectations in mind. I went on their website, looked around and then showed interest in a truck or two. Within minutes of my submission Chantelle was calling me. Right up front I told her to please mot waste much time, that it was a shot in the dark but thought it was worth 1 last try. Once they pulled my credit and started there lender search I'm less than 1 hour she was calling, saying I was approved. I thought for sure o was hearing wrong. But I am the owner of a Truck and still think I am dreaming. I haven't had a car in over 6 months and was starting to lose my independence, I now have that back thanks to Chantelle and John and the rest of the team at Chapman read more

The only reason you guys were in contact with me is because I was constantly calling you. And after I picked up my vehicle and drove it home I realized I was one gallon low on oil . I called you guys the very next day and left a message with Alan and asked for someone to call me back.. No one called in two days.. I do not like bashing the local dealership.. quite honestly you need improvement in the shop and with your people skills... read more

My car was towed in. It took them 3 days to get to it after reaching out to the general manager. Got the car back and 20 miles and a day later had to be towed I with the same problem. They sat on it for 7 days. So far it has been 5 days and 70 miles. Ok. Really poor at customer service and fixing things. Very disappointed. Ironically two weeks before car broke down was on their lot looking at another car. Won't be doing that. I know once they have my mine service isn't their priority. read more

I have taken my truck here for every service need since I bought it new ($50,000). Each time I bring it in for warranty work they always tell me the same thing " we can't find the problem". I took my truck here for its first oil change (over $100), because I thought I would get the best possible service and care for my new truck. I was wrong!!!!!!! When I got home I was leaking oil all over my driveway and truck. I took it back and they denied causing the problem, and then when I asked them to wash my truck and the under side they made me feel like I was inconveniencing them. They brought the truck out to me still dripping wet, and again they made me feel like I was inconveniencing them to dry it. I have brought my truck in for an oil leak 4 times now and they still have not fixed the problem. (I will be contacting my lawyer to explore the AZ Lemon Law) Their service work always takes longer than they estimate, and not once have they offered a loaner vehicle. I would run away from this place except my truck is still under warranty. I have bought many new vehicles in my life, but this has been "BY FAR" the worst experience!!!!!! I believe the only reason they remain in business is because they are the only Dodge/Chevy dealer in town. read more

I wanted to leave a nice note about this dealership. I rented a Camaro convertible in Phoenix and was passing through Payson on my way to Albuquerque with my son. We had tried to put the top up but the mechanism stopped and would not work. I was in a panic. I stopped at this dealer unannounced and just asked if they had any suggestions. About five people from the service area came over to help and were able to help get the trunk open so we could fix the issue. They then told me no charge and they were happy to help. I thought this was so nice and words can't express how appreciative I was. Thanks so much to this great group of people! read more

We pulled in at 4:45pm pulling a camper having issues with our transmission. They had us Unhook the camper and pulled our truck into the service and started working on it right away we didn't leave there until after 6 o'clock they were so good to us and helped us on our way truly a great experience thank you. read more

Check engine light came on while driving through. Service was wonderful at working me in the schedule and diagnosing the problem. Thanks.

My father purchased a new 2014 Jeep Cherokee from Chapman - and two weeks later he passed away. I nearly sold the car back to the dealer, but decided to keep it. When I was ready to drive it back to LA, where I live, I called up the dealership to get help figuring out all the fancy dash instrumentation and the computerized system. Damien, my father's original salesman, took thirty minutes of his time to explain how everything works. He was so kind. He was also knowledgeable, answered all my questions about the Jeep, synced my phone to the car's software, and then told me to call anytime. He did all this, knowing that no future sale was involved. I thought the customer service was top-notch. If you're looking for a Chrysler or a Jeep, definitely visit this place and ask for Damien. read more

We went yesterday in for a recall on passenger side airbag found to be dangerous with exploding metal pieces at the passenger airbag deployment. Other dealerships have given out free rental vehicles for months to protect their customers. These idiots had us waiting for 3 hours while supposedly they were replacing the airbag and handling a problem with the radio. Instead, the customer rep apparently left us setting for 2 of the 3 hours for no reason and went to lunch. We were told they had to order the replacement for the airbag, that they did not have it. So much for concern about customer service safety or time. They could have told us that they had to order the part before we came but failed to mention this. They offered a free oil change to somehow mollify us. We live 30 miles one way from the dealership and were mislead, never told a straight story until they had to confess their ineptitude. These jokers are all about pulling more money from our warranty than from taking care of a previous engine problem. They "experimented" by replacing one part at a time while we drove 30 miles one way five times. Thank goodness we had only a $100 deductible as they would have bankrupted us with labor and part charges. Go to the valley, it's worth it to avoid this money grubbing, inept clown act. read more

Absolutely excellent service. Had my 2013 jeep rubicon unlimited break down on me and they had it fixed within a day. Everyone who works there is real friendly and polite. I will for sure be coming back! read more