The cake was spectacular and made perfectly! We have a gluten, dairy, and nut allergy so finding a chef with empathy for us and a passion for amazing birthday cakes was a revelation. Dennis and his team crafted the perfect cake and there's no comparison! We are lifetime fans! read more

THEY FORGOT TO BAKE MY WEDDING CAKE. And 4 weeks later, still have not provided me a full refund, even after promising to do so. Countless email exchanges and multiple texts have been made between myself and the owner, Dennis Stanley, and still I find myself not financially whole. The least they can do is return what I paid. As I will never be truly whole.. for the wedding cake was what I was looking forward to the most, and the realization it would not be coming left me in tears. To do this to a bride and then have her continuously email for restitution and provide TERRIBLE communication is a truly awful thing to do. ***DO NOT USE THIS BUSINESS*** And in general, their communication is terrible. They don't answer the phone and you have to email 2 or 3 times before they respond. Weddings are already expensive and stressful -- do yourself a favor and don't add to it by using Chantel's Bakery. EDIT AFTER OWNER COMMENT: Chantel's Bakery never reached out to me after the credit card did not go through. Actually, the opposite. I emailed Chantel's two days after the in-person meeting informing them that my credit card had not been charged and asked when it would be. I NEVER RECEIVED A RESPONSE. It was not until the morning of my wedding did I receive a PayPal invoice, in which was paid within 3 hours of receipt. Maybe a planner would have been helpful in completing additional follow-ups with the business WHICH IS CLEARLY REQUIRED, so that I didn't have to be the one to realize the cake was missing. However, a business should establish some sort of organization that would allow them not to forget an order IN THE FIRST PLACE. The sad fact is that Dennis told me that the error should have never happened it was entirely their fault and he would provide a FULL REFUND which he has failed to do. They may not have time to complete your order or follow through on promises made, but they sure do have time to falsely respond to negative reviews. Again, I repeat DO NOT USE THIS BUSINESS. read more

this was my first time ordering cakes from them. even though they didn't have apple crumble cake on their menu, they still catered to my request and delivered an amazing cake. I had also ordered German chocolate cake, another perfection. highly recommend trying! read more

This was my first time ordering from Chantel's Bakery and had a wonderful experience. I needed to order a cake at the last minute and they were able to help me. Not knowing any other allergy free bakery in the area, I was so glad to have found a bakery that could deliver just that. My whole experience from talking to the store to placing the order within a few minutes on their site -- everything went smoothly! I was beyond grateful that they offered so many options for allergy free cakes, all the way from the cake to the type of frosting you wanted! The cake tasted amazing! The cocoa flavor was the star of the show and nothing felt artificial! Delicious cake, 100% recommended! read more

Chantel's Bakery - 6in round gluten free and dairy free chocolate cake - Cupcakes Near Me - Sterling, Virginia

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My grandson just turned one and he loves Coco Melon. Chantel's Bakery designed a Coco Melon cake for the occasion. The cake was light, moist, and delicious. It was adorable and the kids really loved the Coco Melon characters on top. The cake was huge and plenty to feed everyone. We only had one hiccup and that was the cake wasn't ready at the agreed upon time, so my son had to wait about 20 minutes for it to be finished. But, it looked perfect when they were done. Other than that, everything was wonderful and they added some cupcakes to our order because we had to wait. Which I thought was a very nice thing to do. I would definitely recommend Chantel's Bakery for your next cake. read more

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Zero out of ten... I went to this bakery 3 years ago and had a great experience.. I decided to go to them again... well boy was I wrong! The day before the cake was supposed to be given they cancelled on me after numerous phone calls and changes to my cake. Totally unprofessional and would not recommend this place. I try to support black owned business but this won't be one. The issue started with my ORIGINAL cake design. The owner said he could not do the cake due to risking a fine of $10,000. I completely understood and sent him two other options. I thought we moved forward. Today I got a call about the old cake design and I explained that in the email I sent two new designs to get inspo from. These were single layered cakes. After that 20 minute call I got home from work and told myself to call again and confirm the flavoring. Would it shock you that the owner told me I didn't choose my flavoring as I am sitting here reading the confirmation order and description of what I wanted including the flavoring. I told him this was becoming a bad experience and then he cancelled my cake.... Instead of owning up to the lack of communication and misunderstanding he canceled my cake less than 24 hours before I was supposed to pick it up. 14 days later and still no refund after stating they would on email. This business is now being reported for fraud to my bank and the BBB. I am willing to go all the way to make sure this doesn't happen to anyone else. read more

Thank you so much for making such a beautiful birthday cake. Everything was perfect and communication was excellent! Delish!! read more

Chantel's Bakery - Custom cake - Cupcakes Near Me - Sterling, Virginia

I have been getting cakes and desserts from Chef Dennis for over 21 years. Have gotten many birthday and holiday cakes and desserts from Chantel's. This year we tried the Smith Island cake; the chocolate was delicious and caramel was a satisfying sweet treat. Service is always excellent; Chef Dennis and team go above and beyond to ensure excellent service. You can smell the sweet confections as soon as you open the door to the shop. Never a long wait for help. read more

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I have been hearing about Chantel's amazing cakes from a friend for years. For my granddaughter's first birthday I needed an allergen free cake and decided to go to Chantel's. It was the most wonderful experience. From ease of ordering, to sending photos of exactly what kind of mermaid cake we wanted and picking it up there was not a single hiccup. We had the most incredibly beautiful cake that tasted out of this world! This will be my go to custom cake bakery from now on!! read more

Chantel's Bakery - Mermaid cake - Cupcakes Near Me - Sterling, Virginia

Please don't come here!!!!! He is unprofessional!!!!!!!!!!!!!I This man essentially robbed us without a gun he ruined our birthday he charged us $116 for 12 cupcakes!!!!!!! Please don't come here!!!!! Save your hard earned money .I am writing to express my dissatisfaction with a recent order I placed for cupcakes at your establishment. I specifically requested that monk fruit be used as a sugar substitute for the cupcakes intended for my cousin's and my birthdays. When I placed the order, Dennis informed me that he had not used monk fruit before, to which I responded that I appreciated his willingness to try. Dennis provided an initial estimate for the cupcakes, but on the day of pickup, I was informed that the price had increased. Ultimately, I paid $116 for cupcakes that were of substandard quality, resembling hard cornbread. The only modification I requested was the sugar substitute. Given this, I am puzzled as to why the texture of the cupcakes was so poor. I believe it would have been appropriate for Dennis to contact me if he encountered issues with the recipe, particularly if the cupcakes did not meet acceptable standards. Instead, I received a product that was not fit for consumption. As a result, I felt compelled to donate the cupcakes to a homeless shelter. This is criminal to have sold these bad tasting cupcakes. I should call my bank and stop payment! This experience has been disappointing, and I will not be returning to your bakery. I strongly recommend reviewing your quality control processes to prevent similar issues in the future. read more

Chantel's Bakery - These are photos of the conversation saying we would remove the comments if were able to come up with a solution. - Cupcakes Near Me - Sterling, Virginia

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This cake was a last minute birthday gift and it was truly delicious and a guilty pleasure. I remember watching him on a cable access channel 25 years ago and it's still delightful. I can't wait until he opens the fish and soul food restaurant. If it's like the cakes Im in trouble. read more

We had cupcakes catered and they were moist, delicious and beautiful! I cannot say enough good things about this bakery and the ability to take care of those with allergies or intolerances to different ingredients! They were great communicators and timely! read more

Chantel's Bakery - THE CUPCAKES WERE DIVINE!! - Cupcakes Near Me - Sterling, Virginia

Diabetic friendly, speedy, perfect as a gift. Last min father's day gift and he has sugar issues so we were so excited to find a diabetic friendly dessert! The people there were so helpful and got the rush order out. Would recommend to work with again. I can't wait to go back and try the non diabetic stuff for me because of the diabeic stuff was this good the other stuff should be better lol read more

I ordered tonight from DoorDash some cherry cobbler that turns out it is from this bakery and it is fabulous and here to say I'm very sorry that I'm gonna be moving out of Virginia shortly and just discovered this place but Dennis you are very talented and I wish you all the best and I will be sure to stop by when I'm back in the area! your passion for what you do shows thank you! read more

Thank you for creating a wonderful gluten free cake. It was amazing and a party favorite! read more

Chantel's Bakery - Cupcakes Near Me - Sterling, Virginia

Great gluten red velvet cake! My husband has some allergies and Dennis made sure to accommodate them. Thanks Dennis!

A few years ago my mom was diagnosed with diabetes. I am a decent baker and have been able to switch to non-sugar alternatives to help satisfy her sweet tooth, but cakes just elude me. Mine are dry and kind of gross. Enter Chantel's Bakery. My mom was recently diagnosed with cancer so I wanted to do something special for her birthday that was landing on the same day as one of her procedures. You would have never guessed that the cake was diabetic friendly. It was sweet, moist (seriously, what magic do you use to make your cakes that moist???), delicious, and beautiful. I got chocolate cake with chocolate frosting (my mom's favorite), which usually is a bit too much chocolate for me, but I could not get enough of this cake. I think we just may start making up holidays as an excuse to order a cake from Chantel's Bakery. Totally worth the drive out to Sterling! read more

Chantel's Bakery - Cupcakes Near Me - Sterling, Virginia

Our Black Forest Cake was very moist, and oozing with cherries !! We're not sure it will freeze well ~ but we are going to try. It was absolutely delicious !! I hope to try his new restaurant as well. Thank you Chantel's Bakery !! read more

On the day of our baby shower Chantel's Bakery saved the day and made us a batch of themed cookies! Without their quick turnaround and delicious cookies our party would have been missing one of the most important details. Will be recommending them to everyone I know! read more

I used Chantel's Bakery for my daughter's Sweet 16th birthday cake and my husband's retirement cake. My daughter's cake had more design work to it being 2 tiered with several details. I was shocked to see how close Chef Dennis created her cake from the picture we gave him! He is wonderful in his craft! I asked him not to put the diamond ribbon between the tiers as that would get messy when cutting the cake. The crown and the candles were supplied by me. Both cakes were delicious! I highly recommend Chef Dennis for all your cakes. read more

Chantel's Bakery - Picture given to Chef Dennis of cake we liked - Cupcakes Near Me - Sterling, Virginia

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He did my husband sugar free cake. Hubby said it was good. Cake was ordered but never heard from them so went to pick up and wasn't ready because baker had questions. Thank goodness I planned to pick up a day earlier for our wedding. I ended up picking up the next morning but preferred not to on our wedding day. Just call and make sure no questions days prior to pickup. read more

Amazing! Chantel's bakery delivered the most beautiful cake for our granmas 80th birthday party with less than 24 hours notice. He got the theme design to perfection! The cake was delicious! read more

Chantel's Bakery - Cupcakes Near Me - Sterling, Virginia

TAKE YOUR BUSINESS ELSEWHERE. If I could give a zero rating on customer service I would. I ordered a cake for a friend's 70th birthday. She lives in a senior apartment complex. I provided the complete address including an apartment number, and her home and cell phone numbers. First of all, the delivery was made to the Admin. building instead of the address I had indicated. A technician happened to notice it was sitting on the counter and had to look up the address as the paperwork with the cake didn't have an address but just an apartment number and it didn't even indicate who sent it. She walked the cake over to my friend in her building. I called to speak to the manager today and was told that they were not allowed to go beyond the security gate, yet I know that deliveries are made each day by UPS, FedEx. floral deliveries, etc. directly to the residents' apartments. In addition, the cake icing was damaged on one side as it had stuck on to the top of the box. The manager claimed that someone signed for the cake at the Admin office and said that they would take care of getting it delivered to the right building. I asked if he could send me a copy of the signature. He immediately backpedaled and said that he didn't have the signature as it was still probably in the car of the delivery person. He started yelling that they had followed my instructions and hung up on me. I will NEVER order anything from this place again. Very poor customer service and very RUDE management. read more

Chantel's Bakery - Cupcakes Near Me - Sterling, Virginia

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I got my son's 4th birthday cake from Chantel's, and the service was great. The baker called me to clarify my cake design request and the cost of the services. I also loved the fact that they offer allergy-free options, which work perfectly for my son's school requirements. Last but not least, the cake was delicious and beautiful. I definitely recommend their services. read more

Chantel's Bakery - Disney Cars - Birthday Cake - Cupcakes Near Me - Sterling, Virginia

Chantel's cupcakes are amazing! I needed last minute order of 30 cupcakes. They were beautiful and really yummy. Highly recommend.

Chef Dennis is so wonderful to work with and Chantel's cakes continue to be the most amazing and moist cakes! We have been ordering cakes from Chantels for 16 years, so many memories, so many wonderful designs, and still the same quality and great service. I highly recommend! read more

They were prompt on email when I asked if I could get a cake for a New Year's Eve birthday 4 days before the day. They said yes so I placed a last minute order for a birthday cake. The website is a little dated but is in working order. I placed an order and emailed them again and they confirmed it. Picking up the cake was a little awkward since they were busy, but the cake was ready to go when we arrived (and still a little warm!). However, I put directions for the order for their to be "Happy Birthday" written on the cake. It wasn't. It was decorated like the description on the website though and since it was last minute, I didn't mind much. I won't take any stars away from that. I ended up putting a topper on the cake. About the actual CAKE... The cake that I ordered and is pictured in my review, is the "Marble Mouse." The description is yellow cake with chocolate cake and chocolate mousse with white chocolate mousse frosting. The frosting was light and airy and the cake was so moist and didn't crumble to an extreme amount. The cake was eaten up by all. I am so glad I finally found a bakery that we enjoyed! I will be getting cakes in the future from Chantel's Bakery. read more

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Made us the wrong cake! Won't get back to me to make it right. Have emails with our order confirming the right cake and still got the wrong one. read more

I was in Virginia to visit my son. His birthday is the day after Christmas so yeah, I was looking for a cake and lucked up on Chantels. Best experience I could've ever had being from out of state. The cake is awesome was delicious. Customer service was outstanding, kind,patient,and accommodating. for your next celebration, I encourage you call Chantelsbakery. read more

My wife is very happy with her cake. Chocolate is her favorite and this cake hit the mark, it was on point for sure. The owner was very friendly too! Support this business! You won't be disappointed. read more

Chantel's Bakery - Milk Chocolate cake with chocolate frosting. Delicious!! - Cupcakes Near Me - Sterling, Virginia

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I called the shop at the last minute to have a birthday cake made and I needed it the same day. They went over and beyond what I asked for and were able to have my cake ready the SAME DAY. The cake was moist and had great flavor. Thanks for taking the initiative to make this cake special for my daughter. read more

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I've gotten several birthday cakes and other "special occasion" cakes here, and have had various requests for special designs, etc. He has always come through with creative, delicious cakes. A great place! read more

We ordered a blueberry covered gluten free cheese cake. It was DIVINE. The cheesecake was silken smooth, the crust was like graham crackers made of sugar cookies, the whipped frosting was beautifully light, and the blueberries were large and perfectly fresh, with a tasty glaze. I will be ordering this again everytime our gluten free friends and family come to visit! read more

Chantel's Bakery - Blueberry covered cheesecake. - Cupcakes Near Me - Sterling, Virginia

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Chantels Bakery ALWAYS knocks it out of the park!!! They do all my special occasion cakes, graduation, wedding, milestone birthdays! I'm inspired my Pinterest and does it better!!! read more

Chantel's Bakery - Birthday cake - Cupcakes Near Me - Sterling, Virginia

We received a great cake, great communication and would absolutely shop there again! Thank you

From the very first call made to the time my cake was picked up, I was provided with outstanding service. I ordered a cake that would withstand a 5 hour drive to New York and the cake arrived In the same condition as it was when it was picked up from the shop. In addition, the cake was delicious, moist, and perfect for the occasion. What I loved most about the service received was the fact that many bakers in the area would not accommodate my special request for a specific filling; thank goodness for Chantel's Bakery who was able to fulfill my special request! Thank you Chef Dennis. read more

Chantel's Bakery - Cupcakes Near Me - Sterling, Virginia

I ordered a vegan cake from Chantel's Bakery to celebrate a dual birthday - my son and husband's birthdays. My adult son is a vegan and he loved the cake, saying it was the best he's ever had. And my husband, who isn't vegan, couldn't believe it was actually a "vegan" cake. The only disappointment I had with the cake is not ordering a bigger one because the small one I ordered disappeared that same night! read more

BUCKLE UP - THIS MAY BE THE CRAZIEST REVIEW YOU EVER READ! I reached out to Dennis Stanley Sr. to request a Peppa Pig themed cake for my daughter's 3rd birthday. He asked me to email him the details of my request as well as some examples of cake designs that pleased me. I sent an email with the details and several different photos of cake examples (attached photos) . I received a reply telling me that they would be able to create a cake based on my photos as inspiration that I would be happy with (I have attached that email screenshot). I paid $80 over the phone and felt full faith that it would be great since supposedly they are experts. A few things to add.. 1. NO ONE told me they were unable to make a cake with the likeness of Peppa Pig 2 I did NOT AGREE to paper cutout 3. When I requested a cake for 6 instead of 8 I was told the Peppa would not fit well and would look strange if I did not purchase a larger cake. I complied. The morning of the party I went to pick up the cake. It is important to note that I bought this cake from a peanut free bakery since my daughter has a severe peanut allergy. I was met at the door by Brenda Abolnik whom I later learned was the baker of my cake. She opened the cake box and my jaw dropped to the floor. The cake looked like a APRIL FOOLS JOKE! (I have attached the photos) Peppa Pig was edible paper POORLY cutout (which none of my inspiration photos were - they were fondant or frosting) slapped onto only 1/4 of the top of the cake (why did I need to get a cake for 8??). The colors used were also not complimentary and looked like they were created last minute without any plan or any care whatsoever. I asked Brenda why Peppa was not made out of fondant or at least frosting. She replied that they could not make cartoon characters likeness on cakes due to financial liability. If that's true then WHY DIDN'T ANYONE TELL ME THAT WHEN I ORDERED A PEPPA PIG CAKE? I had never bought a custom cake before. I have always made them due to my daughter's allergy. Brenda told me the cake was good. My daughters party was in just over an hour. I could not go to any grocery store to buy a cake due to the peanut allergy. I know if I didn't take this cake then my daughter would have no birthday cake at all. I took the cake and called my husband as I took off. I told him the cake was nothing like I had imagine, nothing like I requested nor anything like I was led to believe. He told me to call them right away. I did as I drove home. The owner Dennis answered right away. I told him I was terribly disappointed and even started crying. The cake was $80. I felt panicked to take it due to the party guests and my daughter's allergy. He put me on the phone with Brenda to discuss. I told Brenda all my complaints. She told me she would take responsibility for the cake and would give me a good refund. I told her I wanted a full refund. She said she would have to discuss with her boss and call me back. That was a MISTAKE. No one called me back. I sent an email asking for a refund. Dennis responded by saying he felt my final cake was a good representation of the photos I sent him! Really?!?! After I sent another email demanding an explanation and refund I received the CRAZIEST response (I have attached the screenshot from the email). DENNIS FABRICATED A RECORDED PHONE CALL. He said in the recording Brenda told me she couldn't make a Peppa Pig out of fondant which is ABSOLUTELY FALSE. No one ever told me that until I was in person picking up the cake! (attached the email screenshot) BTW, I found a photo of a Peppa Pig cake they made back in 2015 out of FONDANT (I have also attached the photo). I called Dennis to discuss and he YELLED over me and refused to allow me to speak. He refused me any refund. He took NO responsibility, NEVER apologized and in fact was incredibly RUDE. I believe in this moment he placed his EGO before the CUSTOMER. The cake tasted okay. Wasn't bad, wasn't really good. I beg you to take a look at the cake given to me and tell me, is it worth $80? Does it look professional? And then consider the way Dennis treated me. He seriously intimidated me and I'm a tough chick. Brenda is clearly not skilled. Dennis is a total narcissist. How can they defend this cake? There is NO EXCUSE for this poor quality. BUY YOUR CAKE SOMEWHERE ELSE OR RISK GETTING SWINDLED! read more

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Customer service and communication is very poor. I definitely won't be shopping there again.

Disappointments right and left. If you want a professional cake, order from someone else. I'm starting to think my cake was done by a beginner, which would be fine with me if it would have been corrected before pickup. And if you don't have the time to properly fulfill this order and create a presentable product, then please decline! Picture of what was asked and picture of what has been prepared are included. Was not expecting an identical cake to the example, but a cake that at least has been made with attention to detail and overall is pleasing to look at. The cake I received was lopsided, sloppy swirls and one swirl looked like it was touched. There was a random unicorn confetti piece on top and one confetti piece on the cake board. The cake board was not cleaned around the cake. The colored buttercream rings around the cake were uneven, and the colored buttercream was not mixed thoroughly with food coloring as white streaks are still visible. As for the taste of the cake, the actual cake itself was moist and had good lemon flavor, but the requested raspberry filling tasted like an overly sweet and cheap jelly. Hubby initially ordered a chocolate buttercream but then changed to white buttercream, chocolate buttercream still ended up as a crumb layer around the cake, oh well. The buttercream itself had a slightly grainy texture (probably from the buttercream starting to stiffening up). For the assembly of the cake, I don't think I've ever seen anything like this when I paid money for a cake. Be it from a different private baker or Harris Teeter or Costco. The layers of the cake are completely misaligned and it looks like the problem was attempted to be corrected with buttercream. Cutting through the cake clearly shows the misaligned layers. The cake is also tapered from bottom to top and looks slightly domed. All these "mistakes" that have been done makes me think this cake has been prepared in a complete rush or by a trainee. You do not make these types of mistakes with years of experience. If done by a trainee, at least let the customer know and reduce the price. There are some explanations on their Facebook (FB) page that may explain the reduced quality, but there are no such explanations on their website that actually has the cake order forms. As a proper business you need to have everything stated on your website. Not everyone uses FB! read more

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