I usually do not leave reviews but they are just scammers.. Price for the package says $397 the confirmation page says success $397 but then they charge you $521!!!!.. and when i called they said its a "gratuity included". Why on earth would i give you 32% gratuity automatically without even knowing about it... for a package i'm trying to surprise my wife with.. And then i am assuming once you render the service you are going to ask for a tip again? This is just wrong on so many levels read more

I just moved back to the area and they wanted to charge me extra $18.00 to remove my polish nail because I didn't do it through them. I went to Chic Salon down the street and got the best manicure for $38.00. read more

Stop by for a quick haircut and wash done by Dalila. She did a fantastic job cutting my hair and would recommend her for all your hairstyling needs. Her patience and meticulous work in cutting my hair tells me how important it is to find someone who really cares. No feeling of being rushed as she took her time fixing my hair. If there is such a thing as perfect cuts then Dalila has done it. Definitely coming back in 3 weeks as recommended and there after. read more

Always friendly, clean and efficient experience. Great staff makes for a very pleasant time.

I was gifted a spa package for my birthday by my lovely significant other. It was for a one hour massage and one hour facial, and when I tell you, that was one of the best massages I've had in my life my life. It was a great way to welcome a new year of life. the facial I received was life-changing and made me definitely want to go back. As a result, I decided to gift my significant other a package for a facial massage for Valentine's Day and the process was less than rewarding when I called (as the website directed me to call) to set things up, Amanda picked up and acted like she couldnt help me finalize the order. I was told that I can place the order online to take advantage of the Valentines special...Now I'm pretty computer savvy. However, there is nowhere on the website I've could have done it, so she eventually took my order over the phone (which I found out was the way it was originally done for my birthday surprise, so iwhy did it feel like I was pulling teeth to get this completed with Amanda...I have no idea. Just goes to show that customer service is dead and I do not believe customers are always right. I felt like if some "changes" cant be made to Amanda's tone and attitude AND if my significant other has things to say about the facial/massage, this will be probably the last time we do business here. Update..my fiancé had a great facial/massage so maybe this was just a one off.. read more

I've been here numerous times, mainly to see Paula she is my go-to. Today I needed a change and Paula was out. I was able to get a same day appointment with Daniel and I was so impressed. Absolutely love the way my hair came out. Everyone is so friendly here and the place is clean, warm, and inviting. If you're looking for a change, whether its for your hair, face, nail, skin, or whatever they can do it. Changes City Spa also offers specials and points if you download their app. Today I received a free oil for my hair along with 15% off. This place is worth it. Check them out. read more

Changes City Spa - Day Spas Near Me - Norfolk, Virginia

I was new to City Spa & in need of a 1700's hait do w short hair. Coreena was assigned to me & was able to do it to a tee. I was very very Pleased with the results. Coreena was a delight. read more

This was my third visit and I was expecting the price to be the same. Well I was sadly mistaken. When I went pay the bill it was $91.16 more than previous time. I was in complete disbelief. I will not be returning at all. I have been to several salons and they always quote the price before they even start doing any service on the client. Also I got to work and coworkers asked if I dyed my hair myself and I said no I went and had it done. They pointed out several spots that they missed. I am so disappointed and will not be returning at all. read more

I always get professional service here! I've had massages and a haircut. I plan on going back! read more

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I want to think that after so many years the scheduling staff is much better with good training. The check-in in person is really unpleasant. If you are the manager: hire new staff with better customer service. read more

I had a medium grade peel this past week I was not happy with the results--nothing changed. My face just got really dry. I went back 6 days later and spoke to the spa manager. She told me it was my fault that I did not come back sooner. She was rude and confrontational and offered no solutions. I will definitely not be back. read more

I would highly recommend Alona For a spa pedicure! Yes it's more expensive (67.00) however it's worth it because they take sanitation extremely seriously. All nail files are brand new, everything is completely sanitized, they don't use drills etc. Alona takes the time And listens to exactly how you want your nails trimmed, cuticles trimmed etc. read more

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Top notch service and friendly staff. Upstairs is the spa area with facial services and massages and waxing in a cell phone free zone. I've seen children getting hair cuts and having princess pedicures and regulars and event night hair styling. I've seen extensions and full coloring and some getting their nails done while the highlights process is going on as well. It is larger than you think inside than what you see in the storefront. I've been seeing Lolita, one of their more experienced stylists for over a decade and never considered straying. Pricing varies in experience of stylist and services you are looking for so ask for pricing upfront so no surprises at the end. Their company app promotes their new additions to the family with discounts on services and same day service discounts so keep notifications turned on. Currently for the holidays they are promoting Gift Card purchases (every $100 card gets $20 dollar extra spa bucks) to spend on what ever service you want through end of March). I buy them for myself... is that selfish? I don't think so. Lolita has seen me through boyfriends and then finding the one and getting married and buying my first home and promotions. A stylist that is not only very skilled at her services but is personable, friendly, and a genuinely kind person. It is my go to salon.. for massage, nails and hair... try them out and ask for a complimentary beverage and snacks as well while you process.. read more

Changes City Spa - After - Day Spas Near Me - Norfolk, Virginia

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Great service. Go to Daniel, who does a wonderful job. Always a lot going on there. I know they offer a lot of other services, but haven't done any of those yet. read more

Highly recommend Tonya for your curly haircut / color / highlights. I previously went to a salon specific for curly hair and they kept rescheduling on me and I didn't feel valued anymore. I called Changes and they were able to fit me in on the same day and this is the best haircut I've ever had - and it was raining that day so you know if my curly hair looked good she worked a miracle! After I washed it at home and styled it myself, it still looks amazing so it really was a great curly cut! read more

0 stars. Save your money and go to Chic Nails right down the street. I have never had a worse manicure. Manicurist was sloppy and uncoordinated and seemed to have poor eyesight (bad qualities for someone who does nails supposedly for a living.) Would have been better off doing my nails myself. read more

I never knew facials could be so incredible before I met Natalie. She has magic hands, she could be a massage therapist as well, as she incorporates a great deal of massage into the facial, which is my favorite part! The Rhonda Allison products are incredible, in two months I'm already using 7 new products which have worked wonders for my face. All of my acne has completely cleared up from 2 facials and using the products on my own in between! Thank you Natalie for everything you have done for my skin!! read more

I love this place!! Sadly, I no longer go there or work there anymore, since I moved out of state! As a client I always felt welcomed and loved the atmosphere. Everyone there is so talented and love what they do! I miss Irina, Michael, Linda and so many others! As an employee, I was lucky enough to build a professional Relationship and friendship with Norma. She gave me so many opportunities to grow my career and became a great mentor. Two years later, I still text her about my new adventures and thank her for giving me a chance and teaching me so much. Working for Norma, has opened a lot of doors for me. Which, sometimes don't easily open for me, since I am a minority. Norma, never saw my skin color, never cared that I was Latina. She cared that I wanted to learn and grow. City Spa was my home for almost 4 years! Thank you City Spa for always making me feel pretty and taken care of! And thank you Norma for all the opportunities you gave me and continue giving to the community! read more

When I lived in Norfolk, I came here all the time for my eyebrows. It had been awhile, but this was the first place I thought of when planning for my best friend's bridal party. Erin was always so sweet on the phone through many changes in the number of the group and what services we wanted. We were given a private conference room to decorate set up our champagne and snacks. When a group of the stylists came in one by one to hand us glasses of champagne, we felt like VIP. We were taken into the pedi room shortly after and fell into heaven. At the end of it all, Erin brought us a little package with a small gift and picture she took of us. Little touches like this are enough to make the girls feel special. We've already talked about going back for any occasion we can come up with. read more

Changes City Spa - Bridal shower! Thanks for the picture Erin! - Day Spas Near Me - Norfolk, Virginia

Too bad there isn't a minus 1.The owner needs a "change". I have heard over the years how harsh she is with employees, and I have felt the stress in the salon,but chalked it up to just having a bad day...until I experienced her rude, entitlement at an event yesterday. I will never step foot in her establishment again and I would recommend that if she is going to wear her "Changes" badge in public, she needs to change her attitude. read more

Changes is every girls dream salon. Not only do they offer every service imaginable, but the stylists are extremely knowledgeable and talented. I have to confess I've always had Gil cut and dye my hair, but every customer that walks in walks out a changed woman. Both locations on 21st street are inviting and have a contagious energy. Gil has done absolutely everything to my hair and has always kept it healthy. Unlike many of the other stylists I've been to, he does what I want and makes sure it's manageable. From long with side swept bangs to a short pixie cut, I've entrusted changes and will be a loyal patron for years to come. Give them a shot, but get your own Gil, he's mine. read more

Changes City Spa - Changes- back entrance - Day Spas Near Me - Norfolk, Virginia

Gala is INCREDIBLE! She's my "go to" gal for facials and all skin services. Very pleasant and knowledgeable! I re-located from Ghent to another area in the Hampton Roads and tried several other esthetician and no one compares. Changes also has a great check in process, clean facility with the spa located upstairs. They offer robes, slippers and lockers if you want to get extra comfortable before your spa visit. read more

Leah is exceptional at Changes City Spa. I won't go to anyone else for a cut or for hair coloring. She really cares about her clients, always refills your glass, and is easy to talk to. When it comes to hair if you have a sense of adventure Leah is your girl. Her station is always clean, does an amazing shampoo, and is easy to communicate with about how the cut is going. read more

Great afternoon at Changes! Massage Facial Manicure....all very well done and professional. Way to start the weekend. read more

The perfect day getaway for a little me time! The desk staff is always prompt in greeting you and attentive to making sure your apt is on time. All the professionals working at Changes are amazing! read more

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The folks at the counter welcomed me and then offered some red wine! The staff was so inviting it was hard to pick one of the best moments. Ok, it was the warm welcome and the wine! My spa pedicure was awesome. No grinding away the callus as they use a pad to break the hard skin down! The facility was clean and comfortable! read more

Changes City Spa - Day Spas Near Me - Norfolk, Virginia

Greetings, I received a manicure service with Sandra Smith and needless to say, it was AMAZING! She was very personable and kind. I would highly recommend her. read more

Changes City Spa - a manicure service with Sandra Smith & was AMAZING! She was very personable and kind. I would highly recommend her. - Day Spas Near Me - Norfolk, Virginia

I was a first time client, it was a busy Saturday and I felt very overlooked. I had a hair cut and style along with a mani-pedi. The mani room is large and crowded, it did not feel very indulgent or special. The pedicure room was separate from manicure room and I was able to relax and sit back for a bit. Unfortunately, it was very busy and I felt rushed through the experience. I liked my manicurist - she was very nice but the experience was just OK. The stylist was very nice and my hair looked great. Again, the experience was just OK. The stylist talked alot and most of it was complaining or remarks about other people..... Maybe I will try again in the future, but for now I will explore other salons. For the prices I paid I want to feel little more indulged and not rushed. I was a new customer and like to get my nails done once a month or more.... I would of been a wonderful repeat customer. read more

If you're in need of a little TLC and "me time," this is the place to be! They offer a wide variety of services and they even house the most adorable boutique which is constantly updated with the coolest little must haves! Christmas ornaments are in stock AND you can literally shop for all your stocking stuffers here! The staff are all about the customer and making sure you are happy! Need a little nail care?? Be sure to ask for Sydney or Sephanie!! read more

Changes City Spa - Loving my new nail color! Perfect for the fall! Thank you Sydney for always knowing exactly what I want and pampering me! Love this place! - Day Spas Near Me - Norfolk, Virginia

//this is a very late review// The stylist I had was Nicole, who was referred to me by several of my co-workers. She cuts hair beautifully, I'll give her that. I had her cut about 10 inches off my hair and I was very happy with it. I came back to her, not long after my hair cut, hoping she could do an ombre. She used a "new technique" to achieve a more balayage look. It didn't work, we pulled a deep red after 3+ hours in the chair. I came back a second time and the pictures attached here are what we got. I was mortified, I didn't know what to think. I was embarrassed, there was literally a class being taught a couple stations down. (The salon wasn't even open, Nicole saw me personally to get this done). It was like a scene from the movies, the instructor said, "I don't know why people with dark hair like ASIANS keep trying to go blonde! It's ridiculous," the whole class laughs and jokes about it- [cue ME] as I walk past the entire class with my orange head! I felt like I was in a nightmare. She had a giant framed certificate at her station that acknowledges her upper skill level in coloring. I thought I was in good hands. There was no blending, just a stark line of my dark hair and then orange. The bottom half was blunt, no gradient. It just wasn't what I asked for, but I'd been the chair for 4+ hours and we went from bad to worse. I just wanted to get out of there ASAP. My total, plus tip was close to $300. I got my hair fixed at Josef's Salon in Virginia Beach. When trying to get a refund, I had to email, call, leave VM, until finally a scheduled sit down meeting with the manager was put in place. So I came back to the salon, and the manager tried to reprimand me for not having it "fixed" at Changes by another stylist. I looked her dead in the face and said, "I literally had YOUR BEST stylist give me the worst consultation and encouraged me, that she could achieve an ombré! I don't trust her or anyone at this salon to color my hair." I showed her these pictures and only then was I was refunded. I wish I could them no stars for this whole experience. The moral of the lesson: 1. If you want to go blonde, and you have dark hair like me (AN ASIAN), do it it stages & prepare for the brass! 2. don't let anyone try to make you feel bad about it. What that lady said to all those students was completely inappropriate and there are plenty of people with dark hair naturally that stay blonde: Beyoncé, Jennifer Lopez, Liane V, Desi Perkins. 3. Go to someone of whose work you've seen before. At the time, I didn't do my research to see Nicole's picture references of past ombrés or balayages. This was completely my fault. Asking someone to do something she hasn't successfully done before wasn't the best game plan, and it backfired on me. Ultimately I wasted my time and fried my hair in the process. read more

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THEY WILL NOT ALLOW YOU TO ADD A TIP IF YOU PAY BY CARD. This is the only complaint I have. Who carries cash anymore? I hardly ever do! They have an ATM on premises but who wants to add a service charge on top of a tip for a not-cheap service? It's annoying and unprofessional and Changes seems to be the only place that still does this, at least in my experience. If they change this policy, I'll add that fifth star. Having said that, I have been going for years. My hair is super thick and just curly/wavy enough to be problematic. When I moved to the area it took me months to find a stylist who could deal with it. Al was recommended to me and I have never been disappointed with his work. On top of all that, he is really sweet and fun. If you tell him you love the scalp massage during your wash, he'll give you a little extra :) I only occasionally treat myself to other services but their mani/pedi and massage services are luxurious and the facilities are nice. read more

I loved my stylist but this is a salon I will never return to again. After 5 years as a customer, I have had enough. Their policies are not at all customer friendly. No tips on credit cards was annoying - who carries cash anymore? Then they progressed to requiring a credit card to make an appointment. WHAT?! Who are you, the Hilton? That's preposterous! How about you credit me when my stylist/masseuse cancels with less than 24 hours notice? That happened at least 6 times! The desk staff, while generally polite, are totally incompetent. Call ahead to let them know you're stuck in the tunnel? "You'd better be here within 15 minutes of your appointment or you'll be charged for cancelling." Call ahead to see if your appointment will be running on time? "Yes, your stylist is on schedule" only to sit for 35 minutes while she still blow dries the client ahead (at least 45 minutes behind if she'd actually checked). Parking is insane. I'm surprised they haven't had to offer valet parking for the insanity that is their parking lot. read more

Okay. I have to admit, I am not a regular client at Changes, but I must tell you about one of the hair stylists that works there... she is super RAD. I have very long, wavy to curly hair, and it can be a huge hassle to manage sometimes. Especially if you are lazy like I am. Sometimes. Not only am I sometimes lazy, I am also VERY VERY picky about who gets to cut my hair. Or even touch it. I have a very solid love hate bond with my mane. Anyway, last summer as I was driving from one lab to the next, stressed to the max, to study DNA and complicated cyclohexanes, I broke the heel off my shoe and just about had it with that day. I decided to stop at the salon on 21st street, Changes, and just have someone there wash and dry my hair and make it all pretty. Hair and makeup can always make a girl feel good. So, I limped in with one shoe in hand, the other on my foot, harried, frizzed, and in need of lots of TLC. The receptionist said that I was in luck and there was someone ready right then due to a cancellation. And... it was hair stylist love at first sight! Sharon took one look at me and said, "OMG! You're so pretty!" And I brightened up immediately and said, "No way! Omg! YOU'RE so pretty!" Our exchanges pretty much went on like that for the next hour... lol. And when she was done, omgs, WOW- seriously she did the best blow out on my hair, EVER. I went in to see her a few more times after that, and she has always been amazing. If you want great color, an amazing blowout, or a funky cut or all three, with a stylist with amazing energy, Sharon C at Changes is the one to see. You can't miss her. She looks like Katy Perry. Also, FYI, bring cash for tip because they don't offer that on the credit card. read more

It's a pet peeve of mine when a service is offered for X time and the actual time falls significantly short. It's like buying a dozen eggs and only getting eight in the carton. This isn't what I paid for. I came in for the first time with an appointment for a 60 minute facial. Arriving 10 minutes early to get checked in (small aside, they ask for way way too much personal information) I wasn't brought back until well after my appointment start time. My technician was wrapped up and out of the room before the original appointment time ended. It would be generous to say I had 45 minute facial. As for the service, I've had better, I've had worse. But for $90, you can be certain I expected better. Ultimately, I'd say go elsewhere for a facial. Can't speak to their other services, but this place is deceptively large and they seem to offer everything; granted, this is all at a price point slightly higher than other local spots. read more

I am new to the area and was looking for a simple 1" TRIM and a simple 1/2 updo. I made my appointment for 4pm knowing I had to be out of there by 5pm and made sure I told the receptionist who took my appointment. She booked me with Melissa. (What a mistake). I am biracial and said that multiple times. Melissa, the stylist, stated repeatedly that she was unfamiliar how to use a large curling iron. I arrived 5 minutes early and I was seated 15-20 minutes late. She said with confidence that she could get me out by 5 but when she didn't she blamed it on the notes that were printed on the appointment sheet. In her defense she was right about that at least the notes were wrong of what I was requesting. I asked her to simply trim the dead ends (NOT A STYLED CUT) -- $40.00 and my 1/2 updo pulled back into a pony tail. Large curls from the pony tail hair sprayed and pinned. I told her multiple times that I did not think her curling iron was big enough. She did not listen to me until 5pm. She had to borrow a curling iron from the hairstylist next to her, plug it in, wait for it to heat up. The guy behind her had to come over and show her exactly what I was asking for and she was STILL confused. I even recommended to her HOW to do the curl to get the affect that the man was telling her about. She tried to listen but was being stubborn. This girl was a level 4 (apparently the highest they have). I think not. They need to reevaluate or not let those who are NOT familiar with certain types of hair work on them. Oh by the way I washed and blow dryer my hair strait before arriving. Was NOT difficult. I would have done it myself at home if I could find my curling iron that is packed away since we recently move here. I would like to try the girl that tried to help her though she seemed knowledgeable and competent. I know each company has the ability and capacity to adjust prices accordingly. My TRIM should NEVER have been $40.00 and my UPDO that she was incompetent of doing should NEVER have cost me $60.00. $100 -- YUP -- No real work was done. Other stylists had to help this level 4 and she was 15-20 minutes late and blamed it on everyone else except her lack of skills.!! read more

Wonderful facility. Prices are reasonable and services are high quality. But Jen at the front desk has atrocious customer service skills and really ruined my visit. She should not be at the front with that kind of attitude. read more

Had to do an update as Chessy no longer works there. My hair was getting so damaged that I gave in and dragged myself to Changes for a trim. I have stupid curly hair and for the longest I could never figure out what to do with it. Chessy did a fantastic job and then on my second visit I met Melissa (Or was it Michelle? I'm terrible with names and I hope she forgives me for that). The point is- she is fantastic! I learned one very important thing from her that has kept my hair looking as good as it does: "Don't touch your hair unless you have product in your hand". That has saved my life and my hair. She's incredibly nice, personable, and when I come back- I'll be requesting her. She gave me some suggestions for curly hair and they were the best suggestions I've ever gotten- my hair looks great. Still as expensive as ever. read more

Worst haircut experience of my life. Megan cut my hair, cost 48 dollars. Right side an inch longer than the left and angles like Jen Anniston via friends with a weed wacker. I complained and they brought me in to fix it. Al told me it was a good haircut and he didn't want to touch it "and be the next person I didn't like". The ends are so jagged it's embarrassing and I have to have it recut at a competent salon. Don't go here. I added pictures of my cut. read more

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Treated myself to a little spa day here recently and could not be more impressed. All the sessions went effortlessly, and with each one, I found myself utterly relaxed and pampered. I would highly recommend this place for any of the services I received (60 minute massage, rejuvenation facial, hydrating pedicure), and definitely intend on going here again. I would also like to give a special mention to the woman who did my pedicure, Amanda. She was absolutely phenomenal. Not only was she incredibly attentive and experienced to the service at hand, but also one of the most friendly and genuine individuals I met while there. read more

Let me start by saying that I asked if they have anyone specializing in modern male cuts. I was told they do and I promptly had an appointment. It was not bad, but it wasn't great. Better than Supercuts/Hair Cuttery? Definitely, as it should for the price. Are there better options in town? Yeah. But if I'm in a pinch I could see myself coming back. read more