It's unfortunate that I have to leave a negative review but, I had a grievance that the manager promised to follow-up and it's been over a month. I went to use their sauna services - they have infrared, which is supposed to be more penetrating in the body than a regular sauna. So you're not sweating a much but it's supposed to be more effective.. After leaving, I realized a left an expensive water bottle there. I spoke to the employee the same day, she found it and put it behind the desk for me & let her know I will pick it up in a couple days (had to travel). I came back 3-4 days later and they couldn't find it all of a sudden. The employee looked and said a coworker took it to another location in the building (the gym) for some reason. I was still understanding & polite and came back the next day. That's when I met the manager - who INITIALLY was very adamant about locating the item. After an unsuccessful search, said she would look at the cameras and personally call me about. Upon leaving & asking for my name & phone number, she also asked me if I was a part of any city-organization - I am, but I didn't want that to dictate any treatment. Unfortunately, I did not hear back AT ALL. After a few days I went back and spoke with an employee who said she didn't know the resolution to it. I left my number again & the employee suggested that I should at least of some small compensation for situation/grievance. I agreed and left my number for the third time... metal bottles don't go missing behind a desk... I even spoke with the gym employees and when I asked about the water bottle, one of them started looking around and couldn't even look at me in the face... This was a month ago and I didn't want to leave a bad review... but now it's safe to assume: 1. an employee STOLE the expensive water bottle (that's gross) 2. The manager didn't value me as a customer + didn't follow-up like they promised or even at my request. (And potentially covering up a thief hence why there was no further communication). Next time, keep your word. It's the principle. read more

My boyfriend booked us an appointment for 4pm today and paid a $55 deposit. He didn't get any notification that it was successfully booked. So he called a total of 4 times today. They only picked up on the fourth. The girl tried to tell him he could put It on his next service but why would we try to go now? (And losing $55 in this economy? For a service that wasn't provided or cancelled on our terms???? It the time slot was available online but not in person? No way.) Now we have to wait for the owner to call back to verify that he was charged. (we have the bank statement) i will change my review if we get our money back. if not. i will be adding what happens. this is too common within businesses in this area and i am TIRED of it. Never got a call back from the owner that was "in a meeting". Still waiting. This is day 2. Damn, on day 4. Guess we're calling back tomorrow. I hope the owner is done with her meeting :( read more

Float Norfolk - Weird, the deposit that was removed from our bank account. - Day Spas Near Me - Norfolk, Virginia

My first time here and I am addicted! I've never felt so relaxed. I did a 60 min float and it was amazing. I was a little restless at first but after a few minutes, I was able to completely relax and submerge. Don't worry you won't sink. At some point I even fell asleep. The staff was kind a welcoming. They provide you with towels, shampoo, soap, ear plugs and even a neck rest if you need it. Can't wait to read more

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This was my first float and I must say it was very enjoyable. Setting up the appointment was easy and the young lady working the desk was incredibly helpful with answering my questions. The place was clean and quiet and not janky as I was lead to believe from a few reviews. I did however have a few small issues, that are the reason for the four star review. I was able to bring my own music to listen to while in the pod but I never was able to get it to play through the pod. Two, the temperature of the water was fine but I wish the room was the same temperature, it felt a bit odd as the body parts not submerged were cool; I personally prefer to sweat. Finally, because I wasn't able to listen to my music I decided to go full deprivation with lights out and supposedly no sound. Unfortunately, there was sound spilling in from the building music or else where. The overall experience of floating was relaxing and felt at times like your in the solitudes of space untethered to anything. Total darkness can be achieved by simply turning off the rooms lights and closing the clamshell and turning off it's mode light. A few minutes after I had a sensation of flickering light although it was so dark I couldn't see my hand in front of my face, I guess it was my cons and rods relaxing. I can only remember a few places where it mad no difference if my eyes were open or closed, I saw the same thing nothing. Ultimate relaxation is difficult to achieve with the body because a muscle or two are always working, a nerve is feeling but here if you let yourself go you just might get there if only for an hour. read more

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This place gets 2 stars only because the guy who helped me was knowledgeable and friendly. The showers were moldy and so were the pods. Zero relaxation because I just stared at how gross the pod was. I will not be coming back. read more

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I just had the most wonderful massage by Tanya for 90 mins. She really talks to you to customize your massage. Her amount of pressure was spot on and she knew the areas that needed extra attention. I set up another massage before i left and cant wait for it. Clean facility and well organized. read more

I honestly recommend any service that this business offers and honestly I say take a tour of the whole building. They offer so much in this building. But as far as Float Norfolk goes. The customer service is amazing. The experience is also amazing. The staff is very knowledgeable on what you may need or what you might benefit from floating. I suggest call or just going by and speaking with the staff and explain what's going on with you. read more

It's good, i just don't like water like that. Its warm salty water just like the beach but thicker. read more

Float Norfolk - Its the float pod - Day Spas Near Me - Norfolk, Virginia

This place is amazing! I have been wanting to try floating but due to my severe claustrophobia, I have been too scared. A friend of mine has floated here and set up an appointment for me so after going back and forth about going or not, I finally mustered up the courage to not cancel. When I arrived, Kira, the young woman working concierge, was incredibly welcoming and friendly. After getting checked in, I was escorted to a private room. Kira mentioned that she saw my note about having anxiety about the float. She asked which part I was anxious about and I explained my claustrophobia. She was very patient and reassured me that there are many who are anxious before coming so not to feel silly and explained how the pod worked and how I can keep the lid open and lights on. She asked if I had anymore questions or concerns and was very patient. She helped relax me before leaving me to it. I had a sauna afterwards and wanted to make sure I knew the correct room. Kira confirmed but told me not to worry, that she will watch the timer and come escort me to the sauna. She quickly got me a warm robe and slippers so I wouldn't have to either get dressed to go to the sauna to get undressed again or walk in a towel. The float room was private and very clean! Music played in the pod and I ended up snoozing away. I even closed the lid halfway! It was relaxing and I have fallen in love with floating. After rinsing off and getting ready to head to the sauna, when I opened the door, Kira was coming down the hallway to escort me, just like she said she would. The sauna was amazing and really dried me off after the float. Overall, this place is incredible and I took a brochure so I can choose other services to try. The place is clean and staff is friendly. Thank you Float Norfolk for a much needed relax day! I will be back read more

Two stars because the young woman at the front desk was fantastic! However, just like previous reviewers, I question the cleanliness of this place. This was my first time floating and I couldn't get comfortable because the pod smelled like mildew. I had to open the pod to alleviate the smell. Also, as another reviewer stated, there was salt all over the floor prior to me coming in. It was an awful experience and during my float, I prayed the entire time that the time would pass swiftly because my mind wouldn't stop questioning the cleanliness of both, the pod and the water. My skin started itching, but that could have been a mental reaction of thinking that the water and pod wasn't clean. $49 and didn't get to enjoy it. If it wasn't for a friend of mine, swearing by floats, this probably would be my last experience. read more

This was my first time floating. I must say that I was a little apprehensive going in because of the reviews regarding cleanliness. The new management must have really turned the place around because I have no complaints whatsoever. The rooms were clean, the pod was clean and the shower was clean. If I have any criticism whatsoever it's that the room light switch should be closer to either the shower or the pod so one could turn off the room lights without having to walk across the tile floor before and after the float. read more

My fiance and I both went here. I loved it and will be going back. My fiance didn't enjoy it as much as I mentally but is open to trying it again. No issues with cleanliness as mentioned in other posts from last year. The place, rooms, and pods were spotless. Give it a try if you have never done it. I waited way too long to try it out and am hooked now. read more

The facility was not very relaxing, having been to another Floatation Spa in the past I had expectations that were not met. The pod was clean but the lighting in the room was not automatic so you had to manually turn the lights off yourself before getting into the pod. The shower was clean but more of a handicapped shower in the corner of a tiled room with random bottles of shampoo and soap verse the room being a wet room with an open feel. I purchased a total of 3 sessions so I will go back to use those but beyond that, I will he looking elsewhere for a nicer facility. read more

I've attempted to go there twice the first time at my prescheduled appointment I had to wait 20 minutes before somebody showed up to open the company, went there again today for a prescheduled 10 AM appointment nobody was there. I waited Until 10:10 and still nobody showed up. They've lost my business, people come to businesses like this to De stress, I will destress in Virginia Beach at the other float company. They lost my business read more

Such a cool experience! I recommend it for all! It's great for muscles and aches. It is a little strange the first time but just give in because it is worth it! They run some good deals. The staff is so friendly and helpful. read more

It was nice. When you walk in everything was clean and smelled amazing. However, the tanks were wet and salt all over the outside from the last float, there was what looked to be dirt on the inside of the tank, and the floors were wet from the last person. The floors and water bottle had not been wiped down very well. When I go somewhere like this, I want the room to be clean and no evidence of a previous user. Especially when you are laying in water they just laid in. The only reason I wasn't completely grossed out is because they do filter the water after each use using the HUGE filtration system that was in the room. The gentleman who helped us was so kind and patient. The price was better than any I had seen, but I believe they need to do a better job on cleaning the rooms between each float. read more

I went there for the 2nd time, prepaid, and notably did I schedule online, they confirmed via text 2 days prior. My appointment was at 10am, i waited until 10:12am Door locked, no one there. People float to destress, not for you all to add stress into some one's life! Job well done. No wonder why you all are so slow. read more

This isn't a spa environment to clarify. It is an office looking building inside a larger building that is shared by several businesses. There is very little decoration or zen feeling, it resembles an outdated dentist or doctor's office. The guy who runs it tells you to use the restroom beforehand and then waits while you do so. The bathrooms are shared with a fitness company, not really part of the float side. The room, while spacious resembles again an examine/hospital room. The shower is like that in a medical facility, beige w handheld sprayer, safety chair and grip mats. Due to the windows in the room, there is constant light filtering through and it never gets completely dark in there. The pod didn't appear to have been wiped out recently. There was hair before I ever laid down! Agree with previous poster...a place like this where your body is exposed you want an extremely clean environment. I ended up texting halfway through bc I couldn't relax after seeing the hairs. Afterward, the man who runs the place ran right in there as though to inspect...I was thinking, isn't there a minimal time before he puts someone else right in? Doesn't the thing need time to filter.... I think both genders working, complete decorating overhaul and raised cleaning standards may help this place...but as of this review, I wouldn't waste your time or money if you're an experienced floater. read more

"I travel to the area often from out of town and I try to make an appointment at Float Norfolk when I'm in town. Clean facilities, friendly staff & easy to access location. Love the discounted Monday prices!" -Lauren A read more

At 32 weeks pregnant, floating at Float Norfolk was an absolute gift to my heavy, aching body. I got to enjoy an hour of weightlessness and rest that was more satisfying than a night of sleep. I will certainly be returning for more sessions! read more