Jenny tries hard to make as much money as possible. She will post comments that are totally false to make it appear the Chang group runs a good practice. Frankly I personally believe they are very expensive and are not capable of explaining if you are in network or not. As it turns out some sentiment be in network and some are not since they use a wide variety of dentists. Stay away. read more

I used her group for several years and almost every time I went in I needed a new crown. They did do good work but I spent a few thousand over the years. Finally, they announced I needed gum surgery. I saw the oral surgeon they had and he creeped me out. Changed dentists because I had moved and my new dentist said I didn't need gum surgery (and this was years ago). Talking to my hygienist today, I mentioned her practice and she said they had a bad reputation for doing unnecessary work because the owner "had a high lifestyle". She praised me for getting a bad vibe and leaving their practice. read more

100% Upsell. I went there for a broken tooth and left with a dental plan costing $10,000 and a missing tooth. I literally met with 5 different staff members and all of them told me how much I NEED a dental implant. Also, to do this work, I have to get a C scan that is $400 and not covered by any insurance company. Then they sent in the account manager to show me my treatment plan and how much it cost. If you go to Chang Dental Group, you should plan to pay in full upfront and that 90% of what they recommend will not be covered by your insurance company. When you ask questions, be prepared to hear that their dentist is the best and they teach at every ivy league in the world. I am going to make the 1hour drive to my previous dentist and see what she can do for me. I regret going to Chang Dental Group, I feel taken advantage of. #novasaline Update 10/19/2020 I would recommend to everyone if you plan on using Chang Dental for your dental needs, PLEASE get a second opinion. I was sold on a procedure that I did not need which has cost me $10,000 and a missing front tooth for the next 6 months. I'm devastated to know that they placed me in this situation for their own greed. Also, I was provided with an Essex Appliance for $850 that does not fit well and the piece of material they placed in it to mimic my tooth, is not glued in so it moves around. I had to go to another dentist to get that fixed. They charge a $450 Diagnostic fee that is not covered by any insurance company. If they tell you what institutions they "teach" at, just know that they are volunteer teachers and NOT being saught after or paid. I am highly disappointed and hurt. I would not recommend a rat to that group. read more

Horrible experience. We were sold on procedures that didn't work and more services than needed. Was told insurance covered it all minus a co-pay. Have the financial summary in writing and 18 months later I got a collections notice for almost $1000. Never got a bill, phone call or email to tell me I had a balance prior to the collections agency reaching out to me. The only explanation was for the balance was Chang Dental never collected all the info for the claim and we are now past the point where it can be sent to insurance so I owe the balance. I paid the balance in full in one payment and told myself never again will I use or refer Chang Dental Group. Horrible business. read more

I do not usually write reviews - good or bad. I have purposely waited a bit of time before I wrote this one to make sure my review was not just an emotional reaction to the treatment I received. Now, after months from my last appointment, I am still sad, I still feel like I was disrespected and mistreated and I still believe the business aspect of Dr Chang's dentistry office took advantage of me and - NO ONE took the time to listen. This is my experience: I first agreed to an extensive process and signed a contract in 2019, I had begun the visits to have two teeth implants started. The process was to be completed by early 2020. Due to COVID-19 the dentist office was directed to shut down, so my remaining two final appointment were cancelled and put off until early 2021. At the time I agreed to this process, I signed a contract, agreed on the price first for one implant than it was changed to two implants. This is an expensive process, so I choose to pay on a monthly basis for seven months the total amount that was stated on the signed contract. Due to COVID-19 cancelling my appointments, my bill was paid before I was able to schedule to complete the process. As I approached the last appointment to have the implant process completed, I was told I owed an additional $3,600.00. Around this same time the original business manager I had signed the agreement with had retired and a new business manger was directing the staff to "get payment from me". She wrote me an email just stating I owed this money but never took the time to explain anything to me. I was also told by some of the original staff that the rate had gone up since I signed the contract but I had a signed contract so it should not affect me - But it did. Dr Chang's office refused to do the last bit of work until I paid in full on the additional $3,600.00. The day I went in for the last appointment I had also scheduled an appointment to have my teeth cleaned before the last implant appointment. I got there a few minutes early and they immediately asked how I wanted to pay my bill. I decided I had no choice but to pay it in full, I used a credit card because I did not budget this expense and they were not going to complete the work until they received full payment. They told me I could take a seat after I paid and to wait for the hygienist. I waited for an additional 20 minutes before the hygienist came to get me - she did a very limited cleaning, no polishing, no flossing and no discussion of the health of my teeth which has been the tradition for the past several years whenever I have had my teeth cleaned there. She did however spend the limited time I was with her on what a great dentist Dr. Chang was. It was an awkward cleaning for sure. The hygienist then brought me back out to the waiting room where I waited for another 45 minutes. Dr. Chang actually took another patient that came in well after me before she called for me. I was beginning to feel uncomfortable and mistreated, which I have never felt before. I had so much respect and honor for Dr Chang and how she worked, but once I finally did get into the chair and have the work done, I was actually scolded by Dr Chang herself for this additional payment situation. She made her reprimanding comment and walked out of the room. No direction on what I should do further with the new implants, no discussion of how I may feel after this appointment - nothing. The assistant walked me out and simply said goodbye. I am still so very hurt by this treatment. I have had Dr Chang for my complete dentistry since she had a little office near Natick Commons. For me, she was always kind and informative - just a great dentist, until this last experience. Her and her staff really did not treat me with the respect or consideration of a long-time client or even that of a regular adult. For me this situation was life- changing, it was not the way I had hoped this problem would have ended; without discussion or an opportunity to understand why I suddenly owed so much more on work that we both had signed a contract on - no one took the time to help me understand or wanted to hear me, no one considered my view, no one took the time to review the billing process with me. No one explained why I even had to sign a contract if they weren't going to honor it. Great dentist - lousy, unfair and shameful business practices. read more

We have had a very negative experience with this office. Dr. Chang recommended to me both a very significant surgery and a tongue tie procedure to cure my then 14 year old daughter's facial tics which were neurological in nature. She explained to me that it was an airway issue and encouraged me NOT to get a 2nd opinion because they would likely not see what she saw. I found this disturbing and it set off major red flags for me. She recommended me to not consult with anyone about it except her recommended ENT, because any other ENT would not see what her ENT would see. I took the liberty of speaking to several patients of hers who are friends and learned that she recommended this same procedure to ALL of them as well. By the way, her tongue tic has completely stopped with no surgical intervention. Additionally my daughter had gum graft surgery at this office. In retrospect she likely did not need the gum graft. She had had a permanent retainer on her lower inside teeth for 4 years with no incident prior to the surgery and that very evening after the surgery she complained that it was sticking her. When I spoke to the office at her follow up appt. we brought it up and they flatly denied they had anything to do with it. I find this highly unlikely. They refused to own that they made a mistake. Additionally Dr Chang started sending me very unprofessional messages on FB (hardly HIPPA compliant) about my daughter who has autism type 1, Ehlers Danlos syndrome and tics claiming that the reason I would not allow her to have ENT surgery by her doctor was because I was not an out-of-the-box thinker. read more

Dr Chang took over practice from my former dentist when he retired. Have gone twice now and am very happy with them. Office staff, hygienist and dentist all friendly. Adding new technology but maintaining the quality of service I have always had. Easy to get to, plenty of parking. Highly recommend. read more

I read the negative comments below. All about money. Dental costs. She does not up sell she tells the truth. The people below needed work. She gave her professional opinion to cut off the future problems that will cost far more than treating now. You can go get lower price from someone who uses inferior product or is not current tec wise. They will be glad to take your lesser money now to get far more later. That is a trick with dentist. Because they know you will come back to them because you "saved money" the first time. The bad comments speak for themselves. all about money you want bad discount work go to a place that offers that. Dr Chang does not upsell I priced it our with other quality dentists Dr Chang Saved my daughter mouth. In my opinion. She even had staff and herself spend extra time with my daughter to make sure all went perfect. You want great work she's worth it. Harvard educated top in her class. No brainer. Lifetime supporter of Dr Chang. read more

Seriously over priced. Every time I went in and see that chandelier all I can think is why in the world does a dentist office need a chandelier. Also, they use high pressure sales tactics for high ticket items for which they definitely over charge. Also ignoring small cavities until you need a root canal and then comes the high pressure tactics to get a crown too. read more

Have tried Dr.Chang again, and remember why I stopped going there in the first place, she is very rude, disrespectful and condescending. Would not listen, or give any explanation to the procedures, and just says she knows what she is doing, and to trust her. It is impossible to have her attention for two seconds. I cannot trust her, especially when I take in consideration how bad her teeth look, and a pretty smile should be a must have for a dentist. Dental hygienist was very professional, kind, and did a very good job. Thanks for that. read more

I came to the office because my friend highly recommended Dr. Chang. The entire office is so friendly and helpful. Just as I expected. Beautiful and clean office, too. read more

Went to the surgery for a routine cleaning but left feeling totally traumatized by the avalanche of advice I was receiving. While I have been a regular in the dentist chair all my life, it was only during this particular consultation I learned it's Invisalign or bust for me -- could be life or death. Really! I didn't care for the way the dentists and technicians talked about me in my presence "as if" I wasn't there. Felt very demeaning. I'll be looking for a new dental practice in the near future. read more

OK dentist. Price is very high. upsell is norm.

A Treasure in the Suburbs I believe that we should take advantage of the rich resources where we live - and because Boston is known for its fine culture, outstanding universities, state of the art medical facilities and innovative dental procedures, I have always opted for doctors and dentists (and shopping excursions!) in the city. That changed when a Boston dentist referred me to Dr. Mario Gatti. I learned the hard way that a general dentist is not the one to go for a crown or implants because it is not something he does all day and does not have the extra training needed to become Board Certified. I was also told that Dr. Gatti specialized in implants as well so I decided to give it a shot. I called Dr. Gatti, at his office in Natick, Chang Dental Group and scheduled an appointment. From the moment I met Dr. Gatti, he made me feel extremely comfortable as he patiently listened to my complex dental history. He thoroughly discussed the various options he felt were appropriate and after much time and consideration, he suggested that I should go home and think about the options he had presented to me and he would put together a treatment plan that he felt would best meet my needs. He allowed me to take a deep breath and never put any pressure on me to make a decision. He also gave me his cell phone number and told me to get in touch with him at any time if I had additional questions or concerns as there was much information to digest. This in and of itself spoke volumes about his integrity and concern. I had brought my daughter with me as a second set of ears and he welcomed her questions and concerns. His professional demeanor was quite impressive as were the credentials on his wall. Board Certified Prosthodontist, Oral Surgeon, and Implant Specialist all wrapped up in one, plus the convenience of being in the suburbs and not having to drive back and forth to Boston gave me a lot to think about. We scheduled another appointment and I did take him up on his offer to address any concerns before that appointment. I can tell you that Dr. Gatti has a brilliant mind, hands of gold and a compassionate heart. His gentle technique and expertise in prosthodontics, surgical procedures and implants are second to none! His assistant, Pam, is an added bonus! I whole heartedly recommend Dr. Gatti and am so thrilled that I found him! read more

Dr. Creonte was my dentist for many years, and when he retired his business was bought out multiple times and is now Chang Dental. The people are fine, but this operation feels much more like corporate dentistry than personalized treatment. After years of lengthening wait times and rotating hygienists and dentists, I'm done. Guess I'm a throwback, but the assembly line approach to dental care isn't working for me. read more

I met with the dental hygienist today - she was very professional and knowledgable. Would definitely recommend!

My wife and I have been going here for many years. Dr Chang is very skilled and simply knows what she's doing. As you might know, having dental work done is not really very high on the pleasure scale. So the best you can hope for is a pain free experience by competent staff, that make you feel comfortable, and for the work to be done right - which is what I have experienced here. If you ever have work done by Dr Chang you'll see what I mean - she works precisely, efficiently and does a great job explaining what's going on so you don't have to lie there in fear. read more

I really enjoyed my first visit to Dr. Chang's office... The front desk personnel had a good attitude and very friendly... Andrea the Dental Hygienists that handle my new patient procedure was awesome... She thoroughly explained what she was doing and was very friendly.... Looking forward to my next visit... read more

This is a high end multi-specialist practice--they only recently (9/15) added a regular dentist part-time--with prices to match. If you have a serious dental problem, or cost is not an issue, IMHO you can't get better professional care anywhere else. The women are unfailingly friendly. But sometimes if you ask a male specialist about cost, you might get an arrogant response implying that "if you have to ask, you can't afford us." read more

I had been going to Dr. Chang's dental group for many years, but my last visit was shocking and unpleasant. I went for regular cleaning but the hygienist told me that she wants to take an X-rays because she thinks that there was a problem with my implant. I told her that I had X-rays done about six months ago and I do not have a problem with the implant, so I do not want to see the doctor and have additional X-rays done. Nevertheless, she went behind my back and asked Dr. Chang to see me and force me to have the X-rays and an unnecessary exam. I explained to the doctor that there was no more money left on my account and I do not want additional X-rays done and I was going to do my new implant else ware. Doctor Chang told me that I can't make my next appointment for cleaning until I sign a document providing them with privileges to do all of my dental work. Dr. Chang is arrogant, a self-centered woman that thinks that she is the best and any work done else ware is not adequate. She does not consider that some people may not have enough money to pay for her services. She is snobby and inconsiderate and her services are too expensive. I am not planning to go back to her office again. read more

I wouldn't consider getting my dental care elsewhere. Natick Dental has a wonderful, professional, cohesive staff under the very able supervision of a gifted, superbly-trained clinician, Dr. Jenny Chang. I just retired and have received dental care over the years from many dentists. None compares favorably to Dr. Chang and her responsive staff. read more

Dr. Chang is a great dentist, and her staff is excellent. I highly recommend her practice. I've seen her a lot, as I have more dental issues than most and need more than just 2x/year cleanings, and have always been really pleased with her treatments; she also refers me to specialists who are top-notch. I am now moving my kids to her care as they age out of the pediatric dentist's practice, and that's really the highest praise I can give anyone - if I let someone work on my kids, you know I trust them. read more

After a search for another older male dentist who was "integrated" into this team from 219 Main St NATICK, I was told "oh he's away on 6 months by staff over and over, like parakeets, knowing full well he had been bought out and retired (his 'old' office is now the "new" one for Chang Co., obviously acquired the r.e in a deal of some kind). Regardless, I was being sold a total fishing expedition of Dr. C's eval.of my cracked crown and area bet. teeth needing, accord. to them, a "triple bridge".. Guess they wanted to capitalize on my situation..I went to another dentist who told me that would have been a series of expensive work resulting in eventual collapse! My specific tooth wisdom-read up on how to spot an inconsistent dental practice...if this one isn't in there, it is b/c it is very hard to file complaints with the MDA..there is very little compiled data for the public, the way dopey doctors can lose license-these night golfer dentists can simply more to a renamed practice (as the Who put it meet the new boss, same as the old boss"! P.S one afternoon when I was stopping by to pick up my negatives at 6pm, I came into the front desk at their old Naatick Ctr. location (and the new/old one on 219 Main is really a dust pit building from the 70's, btw), and there was NO one there but my records were right out on the counter for anyone to see. I yelled "hello?" a few times, and then heard very stoned-giggling female voices from the 2nd floor...I stood there, perplexed, as I realized who ever was having a 'party' of fizzy or smokables were having a VERY detailed conversation about various male dentists' rear ends or sexually attractive assets! I couldn't decide if this was "cute"or totally unprofessional......but finally, some poor soul from the ground floor back room someplace walked into the front area, and I felt compelled to say I was taking the records in plain sight that were left for me, and that, IMHO, they were having a "wild party" upstairs...they just looked at me with fake doe eyes and unhearing reply e.g "I have no idea who that is"!!! Do you think a practice like this will have an unexpected improvement in service and professionalism b/c of this entry? Don't count on it...but if my writing is disorganized, let it stand as testimony that new customers shoul tread with caution with this practice's inconsistencies! Aspen Dental may care, but this WAS a few years ago, so good luck! read more

Went in for a cleaning but the time was spent trying to upsell me on other services that were either exaggerated or unnecessary. Left with a high bill and poor cleaning job. Won't be going back. Already found a professional dental group that I trust. read more

DO NOT go to Chang Dental in Natick!! They are thieves! I went there for a chipped molar because my dentist was on vacation. They insisted on taking a full set of xrays, then told me I needed a root canal. I didn't believe it, so went to my usual dentist who didn't think so either, but sent me to a specialist just to put my mind at ease. The specialist said NO WAY did I need a root canal. I waited for my regular dentist to return, and just had the chip fixed with a cap. It has been 2 years and that tooth and root are completely fine! I felt like they were totally taking advantage of me and adding all sorts of unneeded procedures and expenses. Watch out for them! read more

I'm currently looking for a new dentist after being a patient for 3 years. Chang Dental is expensive and when they give you an initial quote for a procedure be prepared to pay more. I had to pay up front for a very expensive procedure because they had a visiting Dentist do it. I was told my insurance would reimburse me but I'm still waiting 3 months later because of insurance claim issues. Changs Dental constantly tries to sell Invisalign and additional procedures and when you say you can't afford it they have a way of making you feel very small. I've left the office more than once on the verge of tears because of my treatment plan that includes thousands of dollars of work needed on my teeth. I also paid over $800 out of pocket for a mouthguard that is falling to pieces in 1 1/2 years. I was told I would need to send in to repair or purchase a new one. This office has had multiple dentists/ hygienists leave in the past year. Hmm I wonder why?! read more

Dr. Chang is a rock star. She is honest (rare for a dentist), incredibly skilled, and has a great staff, especially Paula at the front desk. She always runs a little behind but that is because she gives such close attention to her patients. read more

I'm a regular visitor for cleanings and a series of crowns. Always pleasant and efficient with minimal discomfort. Dr. Chang is good at what she does and her staff are helpful, conversant, and just plain nice. My most recent visit was almost fun. I don't want to go overboard, because you're still in a dentist chair, but it was as good a time as one could reasonably have under those circumstances. read more

Dr's comments supported what I knew from earlier gum work at your office. BUT I should have been told before- hand that there would be a bill of $162.45 for what was primarily a sales pitch for laser treatment. read more

I've been going here for a few years now and they're pretty good although the hygenists sometimes seem stressed or streched too thin. Today I was in for the first of two appointments for a new crown/onlay. The staff seemed even more overworked and distracted and disorganized than usual. I got seated right at my appointed time, but no one really explained what the procedure was going to be for the day. The guy who administered the novocaine was very nice and professional and explained what the epinephrine was used for. But after he gave me the shot, I was left alone for 20 minutes though I was numb after only 5. It almost seemed like my hygenist was trying to work on two patients at the same time. And throughout the 90 minutes, a few times they left me in a reclined position for minutes at a time with an impression mold or some other thing in my mouth when it would have been much more comfortable to be sitting upright and not choking on the saliva that was collecting in my mouth. read more