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    Craig Macdonald DMD

    3.8 (5 reviews)
    Closed Closed

    Services - Craig Macdonald DMD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Wayland Dental - Our front office

    Wayland Dental

    4.6(84 reviews)
    2.8 mi

    This pains me to do this as a customer of 15 years at this practice but this is NOT the same…read morepractice I came into. Dr. Putt has been spending too much time on the golf course (at least that is the explanation by the technicians to why I have not seen him the last 5 years). The front desk now is incredibly rude and condescending. If you don't have the right insurance, get out, if you have a question, we don't have time for this. The last hygenist I saw was yelling at me the entire time, and telling me all about how much her life sucks. The hygenist I saw for many years who was amazing left the practice unfortunately. And when I first joined they were willing to work with me on a dental plan that works for me. Now it is aggressive treatment and pressure sells that requires X-rays every 6 months and deep cleanings. If you don't like it, I was told by the front desk to GET OUT. Ok you got your wish, good riddance.

    Do yourself a favor and switch dentists before making your next appointment. My entire family has…read morebeen clients of Wayland Dental for over a decade, and they are NOT the same practice. I just took a new job and have to move out of state. I was overdue for an appointment and worked with the team to squeeze in before my move. They have a new receptionist team that is incapable of running this business. They rescheduled and kept playing musical chairs with their clients appointments trying to move them around. I just went in for my appointment finally, a few days before my move- for them to tell me they do not take BCBS anymore and would charge me $450 for the appointment. When asked why I wasn't notified of this , they claim they had Delta Dental on file for me. (Later when I called back- I told them my appointment in December with BCBS and they confirmed that is who they billed out.) For months I've received emails from them telling me I was due for an appointment and to call and schedule. NOTHING about no longer accepting BCBS. I left the office so upset and called back to speak with the supervisor, Crystal. She was just as incompetent as her team. She said "if it was that big of a deal, they would have billed out to BCBS and had me mail them the check..." when I clarified that she meant bill, she corrected and said check. She wanted me to pay my insurance for seeing them out of network, and then wanted me to pay THEM whatever portion of my appointment that insurance would cover... wow they truly care about the customer... I requested a call back from Dr. Putt and plan on telling him what a disaster his team has become. When it was him and his one front desk receptionist, they might have been short handed- but they were good and actually cared and had their sh*t more together than they do now. Now I have wasted time making appointments, going to an appointment I had to leave, talking to them, crying in my car, and writing this post- all to be moving out of state with a new job, stressed as can be, and overdue for a dental appointment (after getting completely screwed over by the practice my family and I have given business to for over a decade.) I am beyond upset, and cannot advise others more to find a different dentist- this is NOT the same practice that it used to be.

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    Wayland Dental - Our Sterilization Center

    Our Sterilization Center

    Wayland Dental
    Wayland Dental

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    Star Smile Dental and Implant Center - Star Smile Dental and Implant Center

    Star Smile Dental and Implant Center

    4.1(17 reviews)
    1.6 mi

    We have had great experiences with Star Smile. Dr Katherine is excellent. Always available for any…read morequestions. Never had any problem with teeth that she removed. The staff is very friendly and accommodating. I highly recommend this practice

    I was looking for a place to bring my mother in for some dental care when her front bridge broke…read moreand was looking for places that took mass health. This place came up and I was able to get her in quickly. As someone who has worked in the dental field and was an office manager I understand insurance, and they kept trying to give me the runaround when they realized I was willing to pay out of pocket for some of the care. These people are money hungry and not patient first. They didn't want to put my mothers extractions through her insurance despite it having 100% coverage and did not want to have her partial covered by it as well. Instead they told me to pay out of pocket for the extractions and that they can run the insurance for a temporary partial and then I'd have to pay out of pocket for the permanent one. I had to stop them before starting treatment as I was looking over the paperwork and it was so sad to see that during a time of a dental crisis they were seeing money signs and not compassionate about patient care. I was luckily able to find another dental office down the street (JNL family) who was able to do all the services at no additional cost outside for a temporary solution to cover the gap where my mother had missing teeth while we waited for her permanent partial. Even then when I was willing to pay for a better partial they advised me to an alternative solution that was cheaper and more practical for the situation making me realize the clear difference between HONEST patient care and greed.

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    Star Smile Dental and Implant Center - Star Smile Dental and Implant Center

    Star Smile Dental and Implant Center

    Star Smile Dental and Implant Center - 615 Concord St, Framingham MA 01702

    615 Concord St, Framingham MA 01702

    Star Smile Dental and Implant Center - Star Smile Dental and Implant Center

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    Star Smile Dental and Implant Center

    Craig Macdonald DMD - generaldentistry - Updated July 2026

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