I was going to Aspen Dental for about 5 years. Every other 6 months there was a new dentist who found something wrong with the tooth or the tooth near that had to be addressed. They filled a tooth then about 6 months later was told the took was cracked. Many other problems. Do not recommend. The hygienist was very good. read more

I went there to get my tooth extracted, and honestly, the experience was better than I expected. The dentist was really gentle and explained everything clearly before starting. I was super nervous at first, but they made me feel comfortable. The procedure itself was quick, and I barely felt anything. If you're looking for a place that's patient and reassuring, I'd definitely recommend them. read more

No one answers the phone, it's automated, and people came in after me and said they had the same problem,we were a half hour early and they took everyone before us, the front desk girls were clicky and rude read more

Do Not Go There! They will tell you a bunch of your teeth need crowns because they need to make a profit on their on-site crown making equipment. They do not care about your teeth, only care about getting money out of your bank account. It has happen to me and a friend of mine, so beware! read more

Skip going to Aspen Dental. The first crown they put in never fit correctly and caused bone loss. I had to pay for the replacement crown and came down with a serious infection after receiving it. I then went to the Harvard Dental School where I had to get an implant. While still making payments on the second crown from Aspen Dental, it had to be thrown in the trash. I now have to pay for the new crown on the implant, as my insurance won't cover yet another crown on the same tooth. Good news is, the Harvard Dental School did an amazing job, they are totally transparent in their care, treated me with respect (Aspen Dental did not), and my mouth is now healthy. read more

I have never had this experience . What a rude heartless dentist. I have a bad infection so painful. she did not care. Do not go there #Aspensentalnatick read more

I do NOT recommend going to this place because the dentist there Dennis Pezzolesi is an incredibly rude jerk, the typical Italian Massachusetts-Masshole so I'm not surprised by his gruffness really. But the guy actually yelled at me which was uncalled for. He talks in a condescending way towards his patients, and rushes you out of there. I even mentioned something to one of his assistants that I won't be coming back to a person with an attitude as sour as his. On top of that his office tried to hard sell me on a scaling in an office sit down which I had just had done less than a year prior, so I know that I was fine. We've gone though life with no scaling needed and now all of a sudden dentists try and sell you on a multi-thousand dollar service that they says is needed every year now. I don't believe it ofcourse. It's just another high-revenue dollar service that is unneeded yet pushed for their pockets. I suggest avoiding this place. read more

I have to bring it down to 3 stars now because even though our first experience was excellent, our follow up was not as good. We were told my son HAD to have at least 2 more expensive procedures done. Well, I got 2nd and 3rd opinions and turns out we CAN if we WANT to but it isn't necessary. More cosmetic than anything...Aspen made it sound medically necessary. They get 3 stars for our 1st visit being so good and for our 2nd and final visit here. Im not made of money!! read more

I would strongly discourage anyone from using Aspen Dental. I had an appointment today for cleaning, which was rescheduled a few times, the original one being January 3. As I entered this morning there was no receptionist in sight, and the hygienist told me I had to pay $270 up front, which I thought was rather strange, since only a few months ago it was $200. She also did some x-rays, and a doctor came up to see me, both of which was unscheduled and without either prior notice or my consent. I also was offered a treatment plan, for which I made no request, since I wasn't even sure I was going to stay with the company who previously made a crown that fell off a little over a year after it was made, and I was charged $53 just to stick it back on. However a doctor, who neglected to introduce herself and had no name tag offered to perform a surgery and other invasive procedures without even stating her credentials. Later I walked over to the receptionist to get the estimate for the procedures in which I never showed any interest, and she told me that in the estimate there was included a $200 charge for my next cleaning appointment. I found it rather strange and asked how come my cleaning was $270 today and only $200 the next time. To which she answered that it was the way my insurance worked. I responded that I had no insurance and was paying out of pocket. Then she said that is was the regular practice at their office to do e-rays and exams every 6 months. I have been a patient there for a year and a half and this has never happened before under the previous ownership. Upon hearing this she raised her voice and stated yelling at me that she was telling me the truth, and if I wanted to leave that was my choice. That I wouldn't object to, except for extreme rudeness. read more

Has made me scared to go to the dentist because of how terrible my simple fillings were. I went here 3 times and then was scared of seeing the dentists for a whole year. Ever appointment I would wait in the chair for at least 30 minutes before the dentists would do anything. One time it was almost 2 hours of waiting. The assistants were nice but the dentists was aggressive and rude. One of my fillings was done so poorly I can almost cut my tongue on it and it's sensitive everyday to food and temperature. I always enjoyed the dentist before this experience. But this was just cruel. I told the dentist it hurt and I needed more numbing and he insisted he try again with the drill. Then he finally gave me more numbing once it hurt again. This was the most scaring experience of my life. Stay away from here read more

I would like to share my experience with Aspen Dental to warn current or potential patients. My husband and I started going here when we moved to the area in 2004. Initially we were serviced at the Framingham location, which later closed while the Natick location was being constructed. I have received fairly good cleanings from some of the dental hygienists. However, my husband was scheduled for a cleaning appointment last fall and was running a few minutes late. The Natick office informed him he would need to reschedule his appointment. After speaking with office staff, including the manager, there was no flexibility to keep the appointment. This turned out to be a blessing in disguise, since we decided to switch to a smaller dental practice closer to home. The frustrations we experienced with attempting to release and send our x-rays to our current provider, as well as a periodontist, grew after leaving Aspen Dental. Staff made it very challenging to receive release forms and send x-rays in a jpeg format. I started this process last November 2017. It is now July 2018. I called Aspen Dental and asked James to email me a release form for my x-rays. After sharing my email address with him on the phone twice (as he requested to hear it again) and promising to send the release form, I didn't receive it. Upon calling back 20 minutes later, James repeated back the wrong email address (inserting an extra letter). Again, he promised to email the release form. Again, I didn't receive it. My husband followed up with a phone call. James shared in order to receive the x-rays in the correct format, we would have to contact their Syracuse office and wait 72 hours. It was a Friday, and my surgery was scheduled for the following Wednesday. James made it sound as though the only way to receive my x-rays faster would be to stop by their office, which, according to James, was only open until 1pm that day. When asked if they would be able to print them out for us by the time we arrived, James was not sure since the printer was down. My husband asked about picking them up on Monday. The response was that the printer may still be down. When asked if the printer was scheduled to be fixed, James responded "Not exactly." As an additional note, I emailed Danielle, the manager, earlier that day in order to receive a release form. However, she did not respond. Overall, I found the office staff at Aspen Dental to be unsupportive of (now former) patients and make receiving important content intentionally difficult. It is a large corporation that seems focused on quickly servicing patients in order to improve their profit. read more

I'm going to have to give them no stars. I had a bad experience with one of the dental assistants she numbed my gum. For about 10 seconds and then tried to put the needle in my mouth in my gum it hurt I almost hit her. Also they told me that my dentures will warrantied for life, and when I recently went there they're telling me they're not they're only warranty for 7 years well they broke in half covid came and they're down to no teeth left. And they refuse to fix them. So I just started a lock suit class action suit read more

Go elsewhere!! The office staff is horrendous. They had me switch dental plans when I got to the office because the dentist they assigned me to didn't take my plan (I told them what I had when I booked appt). When I got home I had to switch back because dentist didn't take plan they had me switch to. I asked for copies of xrays and they told me I had to fill out form. They said they couldn't email form, so I hung up and got my sisters fax no. When I called back with fax # they told me I didn't have to fill out form (I called back within 10 min). This person said they could email me dental fraud so I waited I called back next to find out that it "would take 10 days". I reminded them that email was instant, and then was informed that the xrays had to " come from corporate office". I give up read more

At my 1st appointment the hygienist checked my gums for pockets and refused to clean my teeth. She aggressively pressured me to get a deep scaling and purchase costly oral hygiene products. I told her I had good oral health six months earlier with my previous dentist. She badmouthed my prior hygienist's work and said my gums had extensive bacteria. I told her I just want a regular cleaning that was covered by my new insurance but the hygienist insisted that would spread bacteria and was against ADA guidelines. I naïvely believed and trusted the hygienist. I was required to reschedule a longer appointment. Then I spoke with the business manager who quoted me $1,438 at which I baulked (as I'm accustomed to paying $105 for routine cleanings.) I inquired about my insurance and was told scaling wasn't covered but they gave me a "discount" and brought it down to $878. Then they set me up on a payment plan. Well, I had the deep scaling procedure. When I returned a few months later for a routine cleaning, the hygienist again refused to do it and insisted I needed another deep scaling! I thought what's going on here?! She used the same tactics straight from her script. When I objected, she said within earshot of other staff that I had bacteria and gum disease, which totally humiliated me. I told her she made me feel very uncomfortable and I left without being treated. A couple of weeks later I went back to my original dental practice. The hygienist and dentist confirmed the scaling was absolutely unnecessary and said my gums are healthy! I feel so gullible and outraged at being deceived and over-charged at Aspen. Looking at these other reviews I see other patients were duped in a similar manner. Going to Aspen ended up being a terrible experience and an expensive lesson. In hindsight, I wish I got a 2nd opinion before I let them sell me on a totally unnecessary and over-priced procedure. read more

DO NOT GO THERE! they're extremely disorganized and rude! they cancelled my appointment by mistake! and then they called me to say that the hygienist in the office will be out of office for a month! (it was an hour before my teeth cleaning appt.) here is the best part: the person I talked on the phone hung up on me!! Seriously! who does that! Don't waste your $$$ here by dealing with rude staff and miscommunication. read more

I am very late in writing this review, my apologies. But I need to say Thank you to Riad, the gentlemen that makes the dentures. I honestly can't say thank you enough!!! If I could give him 100 stars I would. He is beyond skilled and knowledgeable in his trade. I've gone to other Aspens and had to go back to Natick to see Riad to fix work that wasn't done correctly. He's made two sets of dentures for me, because I lost them twice and he is amazing. I can't say enough good things about him. I verbally recommend to him as many people as I can because if you don't live in Natick, it's worth the trip to go to him specifically if you need dentures. Also, the fact that you can actually get a full upper denture for $400 (they do more expensive options, but I got the $400 one) is amazing!! I know people that have paid thousands and they don't look as natural as mine. Aspen is amazing, and Riad is the BEST!!! read more

My son had his wisdom teeth removed here yesterday - the crew at Aspen Dental made extracting 4 teeth as good an experience as possible. From Dr. Pezzolisi's consultation, the smooth handling of insurance by the front desk to Dr. Yang's surgical skills my son had the least amount of discomfort possible. Dr. Yang & his assistant Robin were wonderful in explaining the procedure and post-op instructions for us to follow. Great team here! read more

Just re-reading my post from a couple of years ago and realized I never included the part that happened after my appointment and which made me realize what huge swindlers they are. First, I went to see another dentist within a few days. My teeth were nowhere​ near the condition the hygienist said according to them. I did have some bone loss, but it was not at the level of loss the hygienist had told me. It was one area of one tooth. Also, I had contacted my dental insurance company after the visit to find out what would be covered and as I was describing what happened, the customer rep said I should not be billed more than the allowed amount on my explanations of benefits and I shouldn't have had to take out a loan, in this case,​ to pay the difference between what they were allowed to charge and what they would charge someone who didn't have dental insurance. As it turns out, the company has a contract with various dental insurance companies and if they take your's, they CANNOT charge more than the "allowed" amount that the insurance companies have said is usual and customary for the region of service. Aspen had charged me the amount they would charge someone without a contract like that. They were going to take what the insurance company paid, what I was supposed to pay as required under insurance contract, AND THEN they wanted the amount the insurance company DISALLOWED by opening up a loan account for me to pay that amount. This means they would get what they were entitled to and then hundreds of dollars they weren't entitled to, and the​ interest or whatever they're paid for hooking up with the loan company and feeding customers directly to them. As I write this, I'm getting as angry as I was when it all happened. I have written to the MA AG's office. The investigator with whom I spoke took down my story and told me he was working on an Aspen Dental case but I never learned if it was a class action lawsuit​ (which is what they should have against them) but I suppose it's not because I never heard anything else. Anyway....please avoid this place. The more people who visit, the easier it is for them to do bigger and more harmful scams. read more

Ann M. Natick MA I had been going to Aspen Dental for several years with good experiences there. I have no dental insurance and pay as I go. Having gum disease I was on an every 3 month cleaning program and gum disease was finally under control. Starting over a year ago, my appointments were cancelled & rescheduled by Aspen repeatedly. Last month when I showed up for my cleaning appointment, they said I needed x-rays and a doctor visit first. I have to plan ahead for these extras, so I wanted my regular cleaning and would schedule x-rays & doctor for next month. The check-in staff argued with me this could not be done; NO cleaning without the x-rays & doctor checkup. The result from the doctor is a full scaling and cavity filled with an estimate of over $2,000.00 before I could get back on my regular cleaning schedule. The rude treatment and pressure put on a patient to have unscheduled extra costs at an appointment was uncalled for. I did not book a future appointment and will look elsewhere for a dentist who listens to their patients. read more

Avoid this place! This is the worst dental service I have ever received in my life. It was a fraud from the beginning when I first visit this place in June for general check-up. They said they would charge me about $1,650 for removing 4 wisdom teeth, 9 fillings and one deep cleaning. My insurance company Delta Dental will pick up the rest of the payment. I read the itemized bill carefully and discovered a loophole, I only have 3 remaining wisdom teeth and they are overcharging me for 4. So after the negotiation they knocked $30 off from my bill. I should be alerted and run from this ridiculous place then, but I was too stupid to continue to receive service at this place, and ends up receiving a bill of $791.33 and $956.3 for the deep cleaning service I should not have. I told the staff very clearly that I had a deep cleaning last year and I was worried that my insurance company would not pay for it this year, but they lied to me by saying that I would be fine because I had waited for over 12 months. The fact is, Delta dental would only pay for a deep cleaning every 24 months!!! Avoid this money-thirsty place for your own good! read more

The worst and painful experience I've had in all my 75 years. The hygienist was unprofessional and my mouth was sore for 24 hours and she didn't even clean, it was just a routine examination. Stay away from this place. read more

This is our second disastrous encounter at Aspen Dental in Natick, First of all my Adult son went for the "free First visit" Which was their opportunity to look in my sons mouth, sell him a bunch of stuff he didnt need and make him pay in advance for the next appointment when they would actually clean his teeth. In full disclosure we have Metlife and this company is the only local dental provider offered to us by our plan. We have a long relationship with an off plan dentist and my son thought to be practical of course he would go to the "in Plan" dentist to save money. At this first visit, they sold him a Panorex Xray, tried to sell him antibiotics to get ready for his next appointment for a deep clean and his first 2 cavities oh and a $100+ dollar toothbrush that the girl at the counter tried to tell him that the Dr ordered it he must buy it. So altogether after their best guess of what our insurance was to pay, He owed $228. He came home and got very cold feet about this deep clean, called our off plan dentist and asked to come back. They saw him today....he has NO CAVITIES, needed to use the free toothbrush they gave him for longer periods of time as well as the free floss spool they gave him. After a long conversation our dentist feels it necessary to call them......and give them a good talking to! Caveat Emptor read more

I would certainly recommend Aspen Dental in Natick, MA. I tend to procrastinate and forget to call and schedule my next cleaning appointment until something goes wrong. This time one of my crown came loose so I finally decided to come in. Of course, I needed some work done. Everyone on staff was wonderful, caring and provided excellent service. They took the time to explain everything. The care I was shown was extraordinary. Everyone was friendly and made me feel very comfortable. My hygienist scheduled my next cleaning appointment before I even got out of my chair. read more

The front desk people are really inefficient and rude. Also they always push you for expensive procedures which are not covered by the insurance, and when you ask them to explain they do not do a good job of explaining to you. In many instances they have taken money out of my account for a future visit. They just make it sound like you will need to do it immediately and you have no other alternative. read more

I recently visited Aspen Dental in Natick, MA for a cosmetic/ teeth whitening procedure. I could not be more pleased with my experience. I was in a bit of a time crunch and Laura the Dental Office Manager/Admin was incredibly helpful managing to miraculously get me in same day before my flight departed later in the afternoon. The Dental Hygienist Jenny was also very knowledgeable and helpful throughout the process making me feel at ease. The equipment was all state of the art and the practice was very clean. The Managing Clinical Director/Owner Dennis Pezzolesi came over several times to check on me and make sure everything was going excellent. I would highly recommend that anyone looking for dental care of any sort within the Natick or surrounding areas check out Dennis Pezzolesi and his top team of professionals. By the way the teeth came out close to Hollywood White! Thank you!! read more

I found it is difficult to transfer x-rays or documents to other dentist. Because I moved to another city, my workmate told me a good Dr nearby to my work place I want to transfer my x-rays and documents. I found it is very difficult. Over the phone they told me I have to wait at least 2 weeks. And they need me to fill a form but they never send me the form. Over the phone, they said they sending me the form to my email but I never received it. read more

I am 28 years old and this was the best most polite experneice I have ever had at the dentist. From start I was early for my appointment and I was greeted with such a warm and friendly enviornment! The receptionist was pleasant and very helpful! The waiting area was clean and the chairs super soft :)!! By luck I got to be seen earlier than I had expect which was super FANTASTIC!!! My cleaning was done professionally and proficiantly and my next appointment scheduled! Great Experience! read more

DO NOT go to this place!!! I hadn't been to the dentist in a long time, of course they said "oh, we'll take great care if you" I needed a tooth removed...while doing it they said to raise my hand if I felt pain or needed a break. Dr CHANG did not stop even when told by the nurse to stop!! My entire right side of my face swelled from that brutal quack of an oral surgeon. The stitches didn't take and fell out a day later leaving me with a gaping wound. I went to another dentist (who was awsome) to help me. He called aspen dental for MY xrays and was told NO, we won't send them for ten days. I have pics etc of what they did to me...too graphic for online...but not too graphic for my attorney. Again, do yourself a favor...never never never go to this place/tell friends and family too! read more

Complete waste of time. Somehow they double-booked my check up appt. --which I understand can sometimes happen anywhere. But not good with Covid. They took the other person first and I waited 40 minutes before getting x-rays. Then waited a super long time for the hygienist. She was with me less than 5 minutes. The dentist was with me less than 5 mins. Apparently only the office manager can check people out. She was with someone else a really long time. When she finally got to me I had been in their office for over 2 hours! I told her I was confused because my last dentist cleaned my teeth and did the check up at the same time. So I thought I was getting a cleaning. And I didn't. She then tried to schedule me a cleaning, but their scheduling system conveniently crashed. She said she'd call me and never did. I was there for 2.5 hrs--during COVID, for absolutely nothing! Needless to say I will look for another dentist. read more

I have been going to Aspen Dental in Natick for a few years now for examinations, cleanings, and one filling. They have been consistently rude and neglectful, with this past visit being particularly awful. I would say blatant malpractice. This past visit I was scheduled for a cleaning but upon arrival I was told that they were going to do an exam and couldn't do an exam and a cleaning on the same day. Would have been nice if they told me this over the phone. Then they took X-Rays and the doctor looked at them for maybe 5 seconds, said "you have a wisdom tooth", and left before I could even ask if I need to get it removed. I scheduled a cleaning with a different, private dentist and brought my Aspen X-Rays, and she immediately noticed that I had 3 cavities, a missing filling, areas of wear from grinding, and I need to get the wisdom tooth extracted. Aspen failed to notice any of these problems for THREE YEARS...that's 6 visits! God knows how long I've had the cavities. They just take an X-Ray and charge you for it without even looking at it, and if they do examine the X-Ray they are unable to identify even cavities. SHORT VERSION: Their dentists are negligent, don't spend time with their patients, and can't even identify cavities, wisdom teeth, or missing fillings. Don't waste your time. read more

I have (or had, rather) been a client at the Aspen Dental chain for a while, starting in 2001. They have several locations all over New England, and each one is very different from the other -- in terms of the quality of care, the expertise of the doctor(s) at that location, accounting efficiency etc. The Framingham location has Dr. Anna Rossis as the lead doctor and she is a good dentist (at least for the work that she did on my teeth). Could it have been better? Sure....as I have found out now with my current dentist. But the areas that are not so good about this location are: 1. The wait times are extremely long. I have had to wait for as long as 40 minutes after my scheduled appt., on the patient chair, just waiting for Dr. Rossis. Now, why I didn't walk away is another story...but suffice it to say that that was very unprofessional. If I can be on time for my appt., so can they. If the doctor is so busy, then schedule appointments more efficiently. 2. The accounting department is...well, not exactly crystal clear about the charges that you need to pay for each visit. I asked on several occasions for a detailed list of the cost for everything that the doctor had recommended for my teeth, but I never got a full list. Just bits and pieces on each visit. 3. The technology used at Aspen Dental locations, in general, is not the latest. My current dentist has way better methods of X-Ray'ing my teeth, taking digital pictures, and even showing detailed video of each procedure that I am expected to undergo. Overall, the Aspen Dental location in Framingham has a long way to go to become a highly efficient dentist office.....and be a good value for the money we pay! read more

I am a walking dental disaster textbook and so I can be a difficult patient. Recently, I was treated by Dr. Neemi Sherpa and her lead dental assistant Keila. The experience was amazing. They were sensitive, kind and extremely competent. The most important thing I can say about these two (in my opinion) is that they actually listened to me. I was very satisfied with my experience. It was not inexpensive but it was as easy as anything once these two took over. Great job....C Ryan read more

Worst dental experience I have ever experienced. Be prepared to pay for unnecessary procedures! read more

Brought my mother here for dentures. The staff were great and the dentist explained the entire process, putting her concerns at ease. I was given the recommendation of Aspen by a coworker. Quite pleased that I listened. If future work is ever needed, Aspen in Natick will be the place. read more

The listed business hours are apparently for their receptionist only. I have called on multiple occasions emergency or not to set up an appointment with the dentist or lab technician only to be told they have left for the day or only work until 3:00. Getting my dad in to start the denture making process was quick and easy but once they had our money the wheels of progress came to an abrupt halt. It has been more than 6 weeks and his new teeth still don't stay in his mouth. Do yourself a favor and agree to pay a little more and go somewhere else it will save you time and money not to mention aggravation in the long run read more

I am the type of person that cautiously researches companies prior to scheduling visits and appointments. An insurance glitch prevented me from visiting a dental office for close to a year and a half and after thinking it through, I realized it was time to pay the dentist a visit. I wasn't sure what to expect but I had heard from my friends and colleagues that Aspen Dental was a top notch selection. I researched Aspen online and realized an office was no more than ten minutes away from my house. While online, I also found a promotional offer that allowed my X-rays and consultation to be free. I called Aspen Dental in Natick and they were able to schedule an appointment with me at a time that was convenient for me. I was greeted upon arrival by Kim, a very friendly staff member who typically works at the front desk. Kim was very personable and thoroughly explained the procedures that were going to occur that day. I instantly felt at ease and patiently waited until my name was called. As my appointment officially began, Emily, Aspen's wonderful hygienist explained the process of the x-rays I was going to have taken. I explained how uncomfortable x-rays made me and that I typically gagged each time anyone tried to take them. Emily assured me that it would be okay and that she would work with me so that everything turned out alright. Emily was also very personable and eased all of the tension that I had been feeling on my drive to the office. After my teeth were examined, Kim explained the procedures I would need done in very specific detail. I explained my insurance glitch and Kim informed me of a payment plan that was very affordable that would allow for me to have all of my teeth back on track. On a personal level, I am guilty of drinking many sodas on a daily basis and that alone contributed to the damage my teeth had suffered. In retrospect, I would need 2 route canals, a deep cleaning, multiple fillings and my wisdom teeth removed. The staff at Aspen developed a plan which would have my teeth back on track. Kim helped me to understand everything and answered literally all of my questions as I inquired about prices, monthly payments, the work procedures etc. I honestly left Aspen Dental in Natick that day thinking that my mouth will be healthy for the first time in years. As I began my string of visits, I honestly began looking forward to coming in. I had the pleasure of getting to know many of the staff members and each person I encountered was very friendly and welcoming. I noticed an unusual sense of pride and comfort each staff member had and it was obvious that each person involved enjoyed their job and the environment. I noticed the friendliness between each of the staff members and the chemistry was contagious as I found myself getting to know each of the staff members personally as well. I spent the majority of my initial visits with Emily and Kim and it amazed me how well they remembered our prior discussions and how personable my experience really was. Dr. Pezzolesi was phenomenal as he was typically the dentist that filled my cavities. Dr. Pezzolesi combined professionalism, a sense of humor and a positive attitude in what would become a reason I knew Aspen Dental in Natick was the right office for me. Dr. Pezzolesi always knew exactly what he was doing and my teeth have never felt better. Throughout the procedures, he (along with Emily during my cleanings) would ALWAYS ask how I was doing, if I needed anything, if there was anything they could do to make things better etc. In regards to my appointments, I am infamous for having last minute schedule changes due to the nature of my jobs, commitments, volunteer work and my graduate program. There have been many occasions in which I have needed to cancel an appointment and I would always feel horrible as I felt like I would cancel too often. All of the staff members I spoke with completely understood my schedule and the inconsistency of my availability. I was always able to reschedule my appointment at a time that was convenient for me and it honestly showed me they cared about my overall well-being. After a little less than a year, I am proud to say that the work I needed to have done is nearly complete. The staff and I have developed a very friendly relationship as I consider them be my second family. It is very rare for me to open up and trust a staff as much as I trust the staff at Aspen Dental in Natick. I can't honestly recall another company that has gone above and beyond for me the way that Aspen has. I set the bar very high and expect the best when it comes to treatments and services. The staff in Natick have exceeded all expectations and pushed the envelope to a level I never would have thought was possible a year ago. read more

Dr. Pezzolesi is super nice. I'm usually terrified and have been putting off going to the dentist for years! Everyone was great! They make you feel comfortable and make sure you understand what they're doing and how long it will take every step of the way. Danielle went over my insurance and payment options. Jenni was great at explaining the cleaning and after care to make sure my teeth and gums got and stayed healthy. All of the girls in the office are so nice! Keila, Jennifer, Lys, Joshlin, Marie, you'll love all of them! Highly recommend! read more

Very happy. So far I've only seen a hygienist. My hygienist (Jenni) made me very comfortable. She talked to me throughout my procedure to make sure I felt comfortable. It's hard enough going to the dentist for some people, me being one of them. It's nice to have people who can show compassion. Front desk staff is helpful and I've only talked to the doctor shortly. So far, 5 stars. read more

I've had nothing but top quality care with the Natick, Mass Office. Everyone is so welcoming from the Front Desk Staff to Dr. Pezzolesi and Riad being the best. I can usually get an appointment the same day. My experience has been the best especially since i was always so afraid of going to the dentist. read more

I visited the Natick office for an emergency denture repair. I was impressed by the friendliness & professionalism of the staff, and that they could do the work in house. I was out in less than an hour, the work was totally satisfactory, and the cost was less than I expected. What more could you ask for? read more