Staying in DT Richmond and was craving a local pizzeria. Not sure why these guys have such a low score on Yelp - Other scores are 4.7stars. Only reason I didn't give a 5 was because it was a little pricy for delivery. The Meat Lovers pizza was packed w/ toppings and has great flavor. The cheese stix were awesome and you order them as a pizza size (plus can add toppings if you choose). Quick delivery - less than 40 min in the middle of dinner rush hours. Great job Chanello's and hats off to the Front Desk at the Marriott for making the suggestion. You earned yourself a repeat customer!! read more

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Awesome customer service.... food is impeccable ..... deliver on Time..... you will not be disappointed!

My wife and I recently bought a home ad was doing some repairs on July 4th and had some friends and family coming over and was treating them to some pizza. While Chanello's wasn't my first choice as I called two local Italian Resteraunts who were closed for the holiday. Ordered my two large pizzas on the app with a two-liter pizza for pick up at 1:15 PM and it was 39 dollars. Ordering online was a little challenging with it constantly asking me to verify if I was a human and not taking my card a few times. My wife picked up the pizza which was ready on time and the poor workers had no AC in the building (Very hot that day 94 degrees). Pizza was delicious and had no complaints. Prob only take a half star off for the app and not the workers or food but won't allow such. Will come back. read more

The service is always impeccable and always always serving with a smile. I love this place and am so happy we found it. We have ordered here over the last 2 years and the quality has not changed! We always get recognized by our number and our order is cemented in their system. We're simple people and love that they remember us read more

I arrived earlier to pick up my order, there is only one employee at this time taking care of everything in the store, and she has a super positive attitude. She should have at least a pay raise. People like her are the ones who make your business look great and to return. You won a new permanent customer in me. read more

after a late night food was very limited......this pizza joint was never on my list of places to eat. I tried it and mad i didn't try it before. even thou I walked in 18mins before close they still served me. being mindful i kept my order simple. the manager walked out my order since i lost track of time. He was so nice thanks for late night service read more

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We order pizza what I order they did not give me what I order . They didn't want to correct by order. By Pat M.

I go past this Chanello's every time I go to King's Wok or Canasta's Chicken, all in the same strip mall. The storefront has a very uninviting appearance, which is why I've not stopped in until last week. The storefront appears to be the first line of defense against robbery, much like the windows at your bank. Not exactly welcoming. But I've eaten pizza from other Chanello's stores in the past, so I thought I'd give it a try. I spoke with a man a little bit, and a woman much more. Both were pleasant and accommodating. I ordered a medium Pizza with Pepperoni, Green Pepper, and Mushrooms. (I checked first... they use fresh mushrooms, not canned.) I also ordered a Philly Cheesesteak sub, and a Greek Salad. Fifteen minutes later I was on my way home. At home, I first ate 3 slices of the Pizza. Good, but not exceptional. I was thankful that I had ordered a medium and not a large. Next I ate the Greek Salad, and enjoyed every bite. But between Chanello's Greek Salad and that from Canasta's Chicken (right next door), I'll take Canasta's every time. I was getting full by now. But I unwrapped the Philly Cheesesteak and was very disappointed. The assembly was very sloppy. The sub itself was very mediocre. Chanello's has decent reliable food at decent prices. But whatever you're in the mood for, you can find better nearby. read more

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Not a bad product at all. Dude on the phone hung up so fast, I couldn't even ask for black pepper and crushed red pepper. Pizza cake real quick with a really nice delivery lady. :-) But, no peppers, no napkins, no plates, and no fork to eat my "well placed" cheesecake (as you can see) in a hotel room. Missed all the details. Anyone can answer a phone, take an order, Cook a good product and deliver it. But, the details are in the details.... read more

Chanello's Pizza - Italian Near Me - Richmond, Virginia

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Absolutely horrible service. My wings and my garlic knots had absolutely no flavor at all. I called and asked fora refund and they wouldn't give it... the next day I called and asked to speak to a manager and they wouldn't give me the manager on the phone and they also "could not see my order" to do a refund... I'm giving you the number you guys texted me and my email you confirmed my order through. Load of crap and horrible service and horrible tasting food! read more

Great lunch special....10´´BYO 2 Topping Pizza & Drink 6.99..I chose Onions & Meatballs. It was delivered within 30 min & pizza was Hotttt.... read more

Chanello's Pizza - Great Lunch Special...10´´ 2 toppings 6.99....Can u say AWESOME...luv the sauce & the Italian Meatballs - Italian Near Me - Richmond, Virginia

Only giving 1 star because the pizza is ok. As far as service, -10 do NOT RECOMMEND! We ordered 2 pizzas and 4 sodas for delivery through the website. We got confirmation and it said that they are sending a DoorDasher to deliver it. Sent tracking info and details. COOL. Time goes by. Driver gets here with only our pizza, no sodas. We said ok. He left. We called the location we ordered from and spoke to the "manager". Explain the issue and simply asked if they can send out our sodas that we paid for. She had an attitude and puts me on hold for 11mins. Never came back. So I hung up and called back. She picks up. Saying "oh I'm sorry I was trying to wait for my boss to respond to me". So I'm like soooo you could have gotten back on the line to tell me that at minimum! So now I'm pissed because not only did you not take accountability for y'all mess up but you didn't even attempt to make it right you just left me on hold. So now she's like she will send out her guy to bring it but won't know how long it'll take because he isn't even there right now. I said ok sooooo am I just having to wait for who knows how long to have them bring it to me or do I have to come pick it up myself? I mean if I have to pick it up now I'm looking for something extra because you just inconvenienced me. I ordered DELIVERY for a reason and y'all FAILED to send what I PAID FOR. What bothers me is the ATTITUDE AND LACK OF ACCOUNTABILITY! She ended the call with "Ill just send the drinks out when I can when the driver is back I'm not sure how long that will be, OK?!" Ended phone call. So now I'm like okkkk BET! Now, Houston, WE HAVE A PROBLEM! read more

Visiting for a wedding from California and a friend ordered an extra cheese pie from here. I bummed a slice and all I can say is I wish I ordered my own pie!!!! DELICIOUS!! Update: I ordered my own pie the next day. It was just as delicious. Was delivered fast even though there was a bad storm outside. The enployee that took my order was really friendly and so was the delivery guy! Will miss this place. Pleassssse come to Cali! :) read more

Chanello's Pizza - Ordered my own pie the next day! Soooo good! - Italian Near Me - Richmond, Virginia

This place is TRASH! I waited 2 hours for a delivery that never showed up! The manager Jermaine isn't professional at all and doesn't know how to run a business that serves and satisfies the customers. I would never refer this place to anyone!!! read more

The pizza arrived looking like they shook the box like it was a Christmas present. The sub was a bit dry but edible. Not the best.

It's average for pizza I would eat it whenever tbh but this is like a cult People who like chanellos OBSESS over it and it's the best pizza and their lives were changed the day it graced their lips Or they hate it But I don't believe there such a thing as truest bad pizzza so I eat it when my friends buy it lol read more

People that answered the phone are rude. The pizzas were like cardboard. The prices for what you get are ridiculous. Can't believe I would say this but papa jons or dominoes is way better. Don't waste your money. read more

I don't know why I continue to eat pizza from here... the workers don't wear gloves, they are always rude as if you are distributing them when you try to place an order inside the store. I looks dirty in the waiting area, i can go on and on... guess I'm a sucker for late night pizza... read more

Chanello's Pizza - Dirty lobby - Italian Near Me - Richmond, Virginia

The steak and cheese is probably one of the best Richmond has to offer. I live on the opposite side of town but never seem to mind paying the toll to get pick up one! Steak and cheese all day. UPDATE: They now suck. Chick just pulled up to my house blasting gospel with her brights on. Foods ok, service in the negative. They lose delivery orders and are normally late. The level of service has went down drastically. A situation about a month ago occurred and they never showed. Step it up Chanellos. Execute at a high level...like you used too. read more

Very good place to eat especially late at night! Love the wings and Philly cheesesteak sub.

Pretty good pizza and quick delivery. We had the garlic cheese sticks and pan style pepperoni, mushroom and bacon pizza. Everything tasted great. Pretty greasy but over all good. read more

If you are looking for pizza, look elsewhere (there are two Italian restaurants in the same vicinity...much better). Maybe other food is good, thus the favorable reviews, but the pizza quality was between dominos and papa john's. Took 62 minutes to deliver on a Thursday evening. read more

The pizza isn't very good but they deliver so that's a positive. Wait, nope, delivery was grub hub so they don't even get a star for that. They are open late if you don't have any other options. read more

I got thin crust pepperoni and a salad. Bleh. Crust tasteless, sauce tasteless, cheese tasteless, even the pepperoni was bland and tasteless! Ate one piece and tossed the rest, salad was pitiful. I wud have been much better served with a grocery store frozen pizza and bag salad. read more

Food was good, but it would've been great had it been a little hotter. Sub was made just the way I like and the fries were seasoned well.

I order delivery from here sometimes. It's a 3 as long as you know what to order - the Philly cheese sub, turkey sub, and meatball subs are pretty reliably good. But I've ordered the wrong thing far too often. Apparently, the cookie and the cinnamon rolls are just meant to be dog treats or paper weights - the cookie appears to be a foil take out container that had super greasy cookie dough pressed into it to line the bottom and then it was passed through the oven conveyor. It resulted in an inedible greasy brick. The cinnamon rolls appeared to have been prepped the same way but were still mostly raw, chewy dough. read more

Walking into this place always sketches me out a bit because it's clearly old and has seen better days. Plus it's so uninviting when you have to communicate with someone through a square hole that's barely big enough to get a pizza through.. Besides that, though, this location is great. The staff is always friendly, and their warmth really makes up for the appearance of the place. Plus, my pizzas are always hot, delicious, and well-made. Wish they delivered to my area, but as long as they keep making my pizzas right I'll come pick it up no problem. read more

After ordering my food from her through door dash and waiting over an hour to get it. I decided to find out where it was. Well apparently door dash never had someone to pick it up and failed to let me know. I decided at 1230am to call the restaurant and have them deliver it. Well it ended up being cheaper than door dash by a couple dollars. That was a plus. So here it is an hour later and still no food after I was told 45- 60 mins. I decided to call and see what was going on. They said it was on it's way. A few minutes later here it was. I was starving!! Only to find out the sub hot ham and cheese, oil-vin, mayo, onions only. NO TOMATOES NO LETTUCE!! MY SUB HAS LETTUCE AND TOMATOES. At this time I'm pissed because I hate tomatoes and eating nasty lettuce from restaurants. Anyway I called then back because I also ordered cheesecake, which I got and a bag of doritos. They didn't bring the doritos. Ok so the smart lil girl that answered the phone decides to tell me that they will make me another sub and send it out. I'm starving. I said no I want my doritos and a refund. She said well I would have to give back the sub they brought me. I was like and wait another hour oh no. I'm hungry. Or I could take a credit. Well I dont live here so that dont help. Rude as hell she said I dont know what you want me to do. I said bring my doritos and my money. Well after a few more words she hung up on me. Wait so I called back. Get this the phone rang and rang. I called 6 times and no answer. Finally the next call and a man answers. He offers to send another sub and the doritos but I'm just starving so I said bring my doritos. It's been another 30 mins now and no doritos. They are lost than 1.5 miles from me. Never again will I order from them. Choose another restaurant!!!!! read more

The pizza is good, juicy, and arrives on time or earlier than expected. The people are friendly too.

Very mediocre. The cheese breadsticks trumped the pizza on taste. Mainly because of the cheese. It's hard to screw up cheese... The pizza tasted like Tombstone. Nothing wrong with Tombstone, but I expected better from take-out pizza place. Ditto for the chicken strips. read more

Had a great small Greek salad with chicken! It was delish! We picked up since the delivery time options were so long. The place looks a lil sketchy but definitely a great buy n good salad! read more

So I made an order online like I usually do only had a few mess ups nothing big other than this time. I go to the subs and select one to edit but none of the original toppings were selected so I selected the ones I wanted . then gets to the house and all the original toppings are on it .I call to see if I can get it fixed and the guy on the phone is treating me like I'm dumb and being just rude. They sent the remake out my girlfriend goes to get it and the delivery driver opens the screen door a crack and pushs the sandwich throw not even trying to hand it to my girlfriend this will be my last time order from here read more

If you've given up on life and want a pizza I say you've found your spot with Chanello's...everything is frozen besides the lettuce, which in itself is nothing but squishy wet sludgy shit. Their food is below acceptable, even at late night standards (as this was the only time I considered this nasty place)...eat at your own discretion and avoid all staff, everything about this CHAIN is wrong read more

A Lunch-special delivery regular, the food is great an added bonus- the fries come seasoned the salads are salivating and fresh. The chicken fajita sub is my fave and I'd recommend if you're not in the mood for pizza (which is pretty tasty as well). Delivery always arrives on or before delivery time. Fast friendly. I messed up order once and they took care of it no prob. Sooo its one of my fave grab n go in the area read more

Food is good but freaked out by the walls and two small order windows...Philly steak and chicken bacon BBQ pizza really delicious

My deliver driver was horrible and rude and yelled at me while giving my food cause I didn't order nothing for my mom, the bitch don't even know me an is yelling an disrespecting me plus food was horrible read more

best wings I've had from a pizza place but ordering to go is the most unreliable experience I've ever had.. two hours after I ordered from here I decided to just drive to pick up my food, the manager kept telling me the driver was "almost there, almost there..", get to Chanello's, walk in & the manager only comps the delivery fee, doesn't seem a bit phased... or seems to care at all. unprofessional isn't the word for the service but I continue to order and just make sure I have a back up plan in case I never get my food.. or money back for it read more