I came here looking for a bag for my friend, the person at the door was really nice and professional but my sales advisor Vivan wasn't. Very judgemental and spoke rudely/condescendingly to me. It was very apparent that she profiled me and decided I wasn't worth assisting. I work in luxury retail and understand the nuances of her tone and her actions very well. This is not how you treat your potential clients. I don't know how the other sales associates are, but this was just a really bad first impression. read more

Worst Chanel experience ever! This is for the Geary street boutique. I understand there is a capacity maximum for the amount of people able to enter during Covid, but the door person Adrian seemed overly excited to turn people away, was super rude and full of attitude- not the type of person I'd imagine would be a good fit to represent the label. So unfortunate and disappointing. read more

First before I rant, I declare that I love Chanel and respect the legend behind this name. It's a classic rags-to-riches tale of an orphan who eventually develops an empire that still exudes ease and style for a woman of today. Unfortunately I am consistently disgusted with the service on the second floor. The Non-2.55 caviar moments -'s: -Pretty Woman service: My name does not end in Getty or Newsom. It doesn't start with Tatiana but I guess the sales staff knew that when I alighted from the elevator in my adidas flats and vintage coat. I thought the Pretty Woman experience was just on the big screen. The ladies' attitude and dismissive remarks were so wearisome . Did Coco put such airs in her own atelier when her patrons had visited? -Unhelpful. I asked for the top in the window. I couldn't get a style number or find out what other stores may be carrying it. I asked if I should call the 800 customer service number for assistance. I was joking. - Evidence of pretensions? Check out the receipt. The boutique address reads Geary but you claim that you're on Maiden Lane. Really?! The 2.55 caviar moments +'s: + Something nice to say--yes, the doormen! So pleasant and welcoming. + In all fairness, I did get a purse at this boutique. The saleslady knew I would not be an elite shopper but she mechanically ran the transaction. I got my bag. She made it happen and is pleasant. I guess you have to make a purchase to move up the chain of respect. TIP: Do your Chanel shopping at Neimans. This boutique is one of the WORST luxury boutiques I have ever visited. Karl Lagerfeld may design magical creations but the people bring the shopping experience to a real low. Don't waste your time here unless you must have that must-have. Make the staff service you (if they can), get it and get out. read more

It's a different excitement everytime at any Chanel store. It's my first visit at the SF boutique, my home boutique is the one in South Coast Plaza in OC. The selections are different compared to OC & LA. I always go straight to the accessories: earrings, necklaces & rings. OC always runs out of great stuff pretty quick, given that I go there every other month least. So it's always fun to go to a different Chanel boutique whenever I can, I always find rare stuff out there. Eg: rare key chain, 2" CC I found in SF. The place seems a little bit narrow for me, not a lot of room to turn around. For some reason I though they made me feel a bit out of place when I came in (given i was wearing my Chanel sunglasses, necklace & my quilted purse with a huge CC Chanel Cruise along with my Burberry hat & scarf. Not much warmth. What I'm saying is, whatever people wear (Chanel or not) or however they look like when they come in, they should treat them with the same warmth. when I starting picking out 5 items, they became eager and friendlier. read more

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My GF and I walked in on a whim; Evan helped us. He was gracious, knowledgeable, and funny. No pressure to buy... Ended up with a medium, black, chevron, caviar boy in black and silver. Love it! Will come back because of the service experience with Evan. Gave a 4 star rating because the older Filipina (upstairs) and 2 of the younger ladies barely looked at us. In fact, the 2 downstairs just carried on with their conversation as I worked around them to look at some wallets. It's a shame because commission is shared across all store employees, regardless of effort.. Step it up ladies! read more

Chanel - My purchase! - Women's Clothing Near Me - San Francisco, California

**************** UPDATE REVIEW ************* Came in before my trip to Tokyo, Dad wanted to get us something since we were eating at Mocca next door, I'm not going to say NO on a Chanel ;-) Isaebelle was much nicer than most stuck up folks here. She was patient with mom. The boutique was crowded as usual, but she managed to take good care of us! Picked up the large tote bag in bronze khaki color for Fall and dark blue summer bag. Lovely gifts from Dad and what a better gift to cheer me up!Love anything Chanel! read more

Chanel - Surprises - Women's Clothing Near Me - San Francisco, California

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I wanted to check out some shoes and sandals today and everytime we come, the customer service is fantastic! This is my favorite place to shop. I had a problem with my wallet that my hubby got me for last Christmad and I was able to exchange it with no problem. I'm very picky with the color and style I want and even if I didn't buy a purse, they were all still friendly and so nice. Krissia that helped me was also so funny and very friendly. If you decide to stop by, look for her.:) Security guards were also nice. Can't wait to come back. Love my Chanel read more

Chanel - Women's Clothing Near Me - San Francisco, California

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Charisse helped me out today, and she was the sweetest SA. Thanks for the little goodie! read more

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this is a late post for my visit two weeks ago on Sunday, 10/4. I just bought my first Chanel bag today and wanted to give Alex a huge thank you!! I told Alex I was looking to purchase my first Chanel and he was super informative and gave us a little background of each bag. He was extremely patient while I made up my mind because I was wavering between a few different colors. Had a hiccup with payment but he took it all in stride and didn't make me feel uncomfortable about it. We spent the time chatting about Paris and he gave us some perfume samples to take home. The bag was wrapped beautifully and really completed an amazing first experience. All this to say thank you and that Alex is now the only person I want to buy my bags from! read more

I absolutely love chanel! On my girls trip in February my friends and I walked into Chanel all carrying Chanel's. We walked in and the staff was scattered on their phones and iPads. No clients were in the store. Taking our time we walked all the way to the back and almost upstairs before anyone said anything to us. Then we met Linda, she was hesitant about showing us bags. We would ask her questions about inventory as she was like "no we don't have anything else" we would look a little more and find more of what we were looking for. She didn't offer anything to drink. We "jokingly" said we need some champagne and then she brought some. I asked her if she was new and she said "no, I've been here for 5 years." Unfortunately I couldn't buy the bag any where else in time. Unlike my experience in Bal Harbor It was not a fun or friendly environment or experience. Her type of personality shouldn't be selling luxury. It's obviously an issue the brands director of retail needs to address. read more

I have to agree with the other reviewers that the SAs are not that friendly here. I don't think they're as well stocked as other stores (Chanel in Hawaii and Rodeo Dr. ROCKS!) but I still prefer to shop at Neimans. However I have to say that 1 SA stands out from the rest - Carrie is the sweetest, always helpful, returns calls and NEVER snotty like the other people in the store. Go to the new Chanel concept store on Robertston in LA. They have limited edition items and is gorgeous. 5 stars for Carrie, 2 stars....no wait, 1 star for the SAs who ignored me. read more

Snobby staff but I'm sure it depends on whom helps you. They usually don't have much in stock and don't really go out of their way to show you anything unless you ask for the product. Much funner experience to fly to Vegas and get a handbag from a boutique there where they don't act like they are selling diamonds to the queen. read more

I purposely forgot my Chanel foundation at home so I had a solid excuse to drag the hubs into Chanel to drop him some major hints as to what gift options I would want for a birthday, anniversary, a random because I love you gift, or please have my baby gift (because a pre-push gifts are in, right? - at least, that's what I told him. LOL). Every sales associate did an amazing job greeting you and making you feel welcomed. As I lusted over handbags and looked at myself in the mirror with the classic 2.55 dreaming of one day walking away with one at the store, the hubs starts inquiring about making a purchase. Dream into reality? No way! Since the one I wanted was not in stock, they had to order it. Ok, so I didn't walk away with one that day, but I should have it soon! I can't wait to add this to my collection! read more

My girls and I spent a Saturday afternoon shopping downtown. After spending a few hours with our personal shopper at Bloomingdales, we wanted to look at some Chanel. We first hit Neiman, unfortunately they didn't have what we were looking for. At 5:45pm (Chanel Boutique closes at 6:00pm on Saturdays), we've decided to ran across the street to Chanel Boutique and give it a shot. I'm so glad we did!!! We (4 of us)were greeted by Zenzi, a quiet but sweet lady. She showed us a few wallet-on-a-chain. While we were looking at those lovely purses. I wanted to get something different, so I walked deeper into the store and see what is out there. Then I found "the one" for myself!!! It's locked of course! A young gentleman Jerson walked by and unlock the bag for me so that I can try it on. Its perfect! Exactly what I wanted! It's a caviar leather seasonal edition crossbody bag. It was love at first sight! I walked back to my friends and they were helped by one more SA Anita, I believe she's the accessory specialist at the boutique? Very sweet lady! She was showing us necklaces and cuffs...everything gorgeous!!! Jerson then offered us water and wrapped up my bag (WITH A RAINCOAT)for me. While Zenzi wrapped a caviar quilted leather wallet-on-a-chain for my friend. Anita ordered a brand new cuff for her because the ones they have at the store had a few scratches. All SA are really nice and helpful at this location. Jerson is fun to work with. Great shopping experience! read more

Chanel - Jerson makes sure my bag is protected from the rain! How thoughtful! - Women's Clothing Near Me - San Francisco, California

Returned a product 4 years ago and received a store credit. Since then, each time I try to purchase a product using my certificate I am told the product doesn't exist in North America. After 4 years of trying, and 4 years of seeing the gift certificate's value decline, I finally decided to escalate to Chanel for help. I have been on and off hold for 4 hours with zero resolution. I have yet to speak to someone who can do something more than transfer me. This is the worst customer care experience I have ever had. I expect more from Chanel. I have lost all respect for this brand. Chanel no longer symbolizes classiness, they now symbolize corporate greed and thievery!!!! So sad. Coco would be turning over in her grave. Shame on you Chanel! read more

Do not bring your CHANEL bags to this boutique for any repairs!! This was the WORST service/experience I've ever had!! They had my bag for 8 months and NOTHING was repaired!!! I basically had to call them to get updates on my bag because they DO NOT follow up with you. I don't know why but I am appalled by this service especially when their bags cost so much. SMDH... Finally got my bag back. I will probably have to send it to Leather Surgeons to have my bag repaired. CHANEL...get your act together! read more

I love it here. Second favorite place in the world. If I could have breakfast here and eat Chanel pearls, goddd. that would be the greatest dream alive. I suck and don't remember her name, but the Chanel SA that works here is great. I've purchased items from this location, and her service is just a plus to the great products they have. I remember purchasing stuff from her when I was 18 in my punky bleached white hair under my black in Levi's and some random Urban Outfitters brand bag. She greeted me immediately and actually opened up a display to show me a necklace. Yeah, so she played the "it's the last one" game on me, and I obliged. It was a great deal too, $180 for a Chanel no. 5 bottle necklace....You'd understand that equation if you looked at the prices Laggerfeld asks for his other swag. I wish I had the fabulous live to keep coming back regularly, but I don't. I came back again a year later, and the same Chanel SA was working. Same great service, if anything- I looked just as random and young as I did the year before. She recognized me and told me about some crazy sale going on. Here's the thing about Chanel sales: They don't happen that often, and when they do, they're discreet about it. No big signs, etc.' Some customer must've left a cabinet open, because I found it with the most randomest jewelry pieces all flung about . Imagine that. And there I found the holy grail! (No no, not the Classic Quilt bag...) a hot pink CC lanyard keychain. The SA told me it was on sale, and told me it was 'totally" me-without being pushy. Bought it, and though I was broke for awhile..appreciated that it will not be on my list of the "one that got away"... read more

Love my new Chanel bag!!! Thank you Chris! Extremely helpful and super nice! Will come here to shop again read more

Chanel - Women's Clothing Near Me - San Francisco, California

Took my son with me here to buy a bag for my wife. Super friendly staff, great store and most importantly my wife loved her gift! In fact Gina (sales woman) was so nice to my son that he said we should buy all of mom's gifts from here. Well played... read more

Would rate lower but chad is awesome, helpful, and friendly. The other Asian sales associate not so much. My gf gotten a channel coin purse thing here last time and chad helped her out. The Asian lady didn't really pay to much attention to us, maybe because we look young and I was dressed way down in a hoody and sweat pants but it's ok, my gf didn't buy the 5k purse from her but from chad instead. read more

Chanel - Women's Clothing Near Me - San Francisco, California

Visiting this store with my friend was interesting. My friend was bringing a purse that she just purchased within the past month that was already shredding at one place. The first lady that greeted us and "helped" her didn't seem willing to go out of her way to help, which is what I would expect for a very expensive purse that was obviously not manufactured perfectly. But another lady came, who was the saleslady who sold my friend the purse, and she was VERY nice and kind. So I had a hard time rating this place - my two cents is there are some snooty employees, but some very kind ones, so be careful in who you select to help you? The location of this boutique is great - very close to Union Square. There were a ton of guards around, just find the right person to help you. read more

I had top notch experience at the Chanel store in Vegas so I thought I'd give this boutique a try as I was in the neighbor bc of work. I came in and the store seems busy so it's fine that I wasn't greeted, but what bothered me was a customer discussion that I over heard and witnessed. This lady was trying to return a wallet that she had purchased less than a week ago as the quality of the wallet was not as "amazing" as Chanel claimed to be. The first associate was this guy, his name tag said Chad, and the second person must've been the manager, Sandy (I think). Anyhow, they wouldn't allow her to return the wallet, even though they admitted that it was in pristine, bc she already used it once. I don't understand how you can validate that?! If it's in pristine condition, why wouldn't you take it back to please a customer? Whatever happened to the motto, "customer's always right"? On top of that, for anything, you have to use the product once to know that it's not for you. I used to work in retail and the way those two tagged team the customer was disgusting. I really like the brand, but seeing the types of people they hire is a complete turn off. I will never give this store my business so they can close as the people who work there should not be in retail. read more

Absolutely love walking into this store. It's a two story store with a great selection of clothes, jewelry, purses, makeup, and shoes. They have a wide selection of Chanel items. Definitely recommend coming here read more

Chanel - New collection is in - Women's Clothing Near Me - San Francisco, California

Poor customer service. The staff is very arrogant. I wouldn't buy anything from that place .

I'm going that start off by saying Cari Mugiya and the security guards on duty made this a 5 star review. They were great, helpful and cheerful really made my visit a 5 star visit. Until I met whoever was managing the stores door, a Hispanic male who automatically assumed I was not waiting in line because of how I was dressed and looked. I must have given off some kind of poor vibe because he moved everyone he assumed was in besides me even though I had been standing there for ages. The classism oozing from this man was absurd I didn't know the quality of service between employees couldn't swing so differently. Pre and post covid I have never been treated like that when I went to LV, Gucci, Hermès, Prada and YSL. Chanel needs to update their training. read more

I was truly surprised by the bad reviews regarding the service here. I came with my parents and boyfriend to check out the classic flap, and basically EVERYONE who worked here was so nice and friendly. As soon as we walked in we were greeted, and as we browsed, one of the SAs, (while still working with a customer) warmly told us that someone would help us shortly. We had Gina help us and she was super sweet! She talked with us, showed us the purses, gave us opinions, and was really great overall. We didn't purchase that day, but their service definitely won me over. When I do plan on making my purchase, I'll be visiting this boutique once again. I've experienced bad service at the Chanel in Vegas and also in Singapore. My parents said the Chanel SAs in Barcelona were really cold and stuck up. This place in comparison was much much better. We weren't dressed in anything fancy, so I don't think they judged imo. read more

This was my first designer experience and the customer service there was spectacular. I was greeted with Cari and she helped me select a cardholder. I assumed that this department wouldn't have that many items to choose from just because of its size and what's shown online didn't have that much. However, to my surprise, Cari displayed a lot more types of cardholders that I could choose from and was really patient because it took a while for me to decide. She is extremely knowledgable on Chanel's products because it felt like any question I could ask could be answered by her. Once everything was solidified on what I wanted, Cari took the time to make everything presentable and I was on my way! I will be returning to this Chanel location in the future. read more

Staff seemed more interested in talking to themselves or looking at their phone/products. Management seems to approve of this behavior and corporate is out trying to regulate SF planning. Shop online. read more

Customer service is poor. I visited the store to have a faulty pair of sunglasses repaired that were in warranty (purchased just 14 months ago) and was told I'd be charged for the repair. Only after pulling up the warranty explanation on the Chanel website was I told the glasses would be fixed. In debating whether it was wear and tear, I was quizzed as to "well do you wear them every day?" - I obviously do not, they are for special occasions only, but for $800 I should be entitled to. Won't be returning. read more

The staff is not so friendly or helpful......... I hope my bf had a better time when he was shopping for me there. But what choices r there? It's the only chanel boutique in SF. I wish they could move to a different location though, the street smells like sewer/poo and when someone is spending over 2k on a purse I don't want to walk down a stinky street to get there! read more

I came here with a friend last Sunday as she wanted to purchase a purse that she has been considering for some time now. The store was very busy at 4p. There were 5 SA assisting all the customers. We waited for about 20 minutes before my friend was offered help by Anita. Anita was assisting a few customers at once but didn't want my friend to wait so she asked the European SA to assist her. The SA gave a slight expression that didn't seem like she wanted to help Anita out. She started to assist my friend but within a few minutes my friend was not satisfied with her service. She didn't bothered to talk to my friend to see what she is needing. Every purse my friend looked at and put on the counter she would put it away immediately. Her attitude and demeanor was very rude towards my friend who is a customer. My friend then requested Anita to help when she is done with the current customer. The SA returned to her 1 customer she was helping previously. If you're not prepared to multitask and assist multiple customers at once then you shouldn't work at a high end boutique knowing that it is popular and high in demand. I'm rating this a 3-star solely on my observation at the boutique and definitely on Anita's customer service to my friend. She was very nice, sociable and knowledgeable of the items. She took her time to get to know what my friend is looking for and offered suggestions. Anita has great people skills unlike the European SA. Definitely a turn off to visit a high end boutique store to see such poor customer service. read more

It's such a hit or miss at this location and unfortunately, this is the closes stand alone Chanel Boutique in this area. I use to only work with Carol and she was the BEST, but she left years ago. I've been working with Lissie Cruz and she is AWESOME! She treats me well and it doesn't matter what I come in wearing or if I'm caring my Chanel purse or not. She's always been super sweet and nice. Five stars for her! The other associates so far that I've dealt with (two younger Asian females) and Troy Barrett (Assistant Manager) are what other reviews talk about; RUDE! Especially for an Assistant Manager, I would expect more from Chanel! I've shopped and purchased a decent amount of Chanel purses and accessories in other locations (US, Asia, and Europe) and never had any issues or have been treated the way these associates treat me. I've even shopped at the Rue Cambon location in Paris, France with Keens, shorts, and my no name travel purse and received excellent service! Whoever the store manager is really needs to educate their associates, especially Troy in what customer service is and to never judge people on what they are wearing when they come in. read more

I enjoyed shopping over at Chanel SF. Staff are very attentive. Less choices compared the one in LA and Paris read more

Chanel - If in doubt just buy it all! Just kidding! Shop until you drop! - Women's Clothing Near Me - San Francisco, California

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My first two shopping experiences were wonderful everyone was polite and very helpful, Two days ago I went to pick up an item I had repaired and Troy was so persnickety, impatient really flat out rude. I couldn't believe it - one expects excellent service and quality from a house like Chanel Troy is a poor representation of that. read more

I'm a royal customer at this boutique for 8 years but sadly i had very bad experience with Gina ! She have an attitude problem !!! I feel like she trying kick me out and don't want sale , everything I asked she roll her damn eye and say not in ! If u have a bad day girl don't come to work ! Because her I never come here again !!! This place have gone down hill ! read more

Initial interaction in store was good. After that everything went down hill. Arm on frames fell off in less than a month with very limited use. Asked for repair, since I loved the frames. If not able to repair, then replace. The frames were defective, their own shop that inspects founds rust under the area the arm attaches to frames. There is no way rust could develop in my possession when weather has been dry and glasses were stored in case when not used. Sent frames into store, told they were not repairable and that was it. Called customer service and told I'm SOL. They asked for my address to return the broken frames back to me. Don't shop here unless you want defective products and no assistance to make things right. read more

I don't usually write reviews for retail stores but I had such a great experience here I just felt the need to write about it. As an active Yelper, I heavily rely on Yelp reviews to shape my experiences, so with that said, I read all the bad reviews about the sales associates of this boutique before my visit yesterday. I was seriously expecting to be treated like a teenager because I look young and dress casually. (I even had a massive rip in my tights lol that happened the day of, lol) This was my first time going into this boutique so I didn't know what to expect other that terrible service, lol but I was sure wrong. Upon entering the store, my boyfriend and I were greeted by Chris Yap. We later walked towards the back of the boutique where Chris showed us a variety of wallets. I wasn't sure exactly what I was looking for so I had a lot of questions about the products and Chris was more than happy to show us different styles and sizes. Finally, I was down to 2 and I was very indecisive. Chris was very patient and asked casual questions to help me figure out what style fits me best. Lastly, he brought out a new wallet for me to inspect before purchasing. He was very professional throughout the whole process and even wore gloves when touching the products. When we were paying, Chris noticed that my bf was paying and asked if this was in celebration of anything. I said the gift was for my undergrad and he jokingly told my bf to come look for him again when I get masters haha! Good job! He wrapped up the wallet nicely and allowed me to Snapchat him putting the ribbon on! LOL Will be back to look for Chris for my next Chanel purchase!! P.S. Could be totally unrelated but they do offer water to their guests here. However, they did not offer us any water until after we made our purchase. read more

I had a great experience last week while shopping with my friend. The sales associate, Lonna was very helpful and patient while we were trying on shoes. She helped us find the perfect style and size. She wrapped up our purchase beautifully. She helped me look for a handbag that I wanted and I will be going back this week to pick it up! read more

Chanel - Women's Clothing Near Me - San Francisco, California

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5 stars is for Chad White, my wonderful SA. as far as the boutique itself mostly all that works there seems to be snobby. My boyfriend and I walked front to the back of the store twice and noone wants to help us. i had to grab any of available sale associates and even still she didnt even bother wanting to help me. she left in the mist of me looking so i started to bother someone else. luckily Chad shown up and save the day once again another successful transaction! Chad was extremely helpful, kind & patience he looked up the location of a small classic double flap would be available and even my boy in specific material he tried calling but was told that the customer has to personally made that requested which is a bumper!! i ended up getting the medium classic and called Bloomingdales in NY in hoping to get my hands on the small ... when i came back the store is just as busy as when i first visited. however the 2 SA that i was interacted with was a bit nicer. He mades me feel welcome and doesnt mind waiting for his assistance after hes done helping the 3 BRitish tourists read more

I dropped off an earring for repair on July 16,2019. Chanel has now had my earring for over 6 months and every time I call they indicate someone will call me back, but nobody ever does. I have probably spent 2 hours of my time trying to Understand and get my earring back. Is it lost, Chanel? If so, why not just own it and make good with a new pair. If not, why do you continue to ghost me. Either way, this is truly abysmal service and communication from what is one of the most iconic brands. You have lost an admirer and a customer and at this point I just want my overpriced earring back. read more