I highly recommend this company. I was stranded and no other tow service close to me would respond. I received a call from Cha Cha Express and the dispatcher said the tech would be there in 15 minutes and that's exactly when he arrived. After he tried to get my car started it needed to be towed. The tech was so polite and professional. He videoed the entire car before and after he put it on the flatbed, even video'd us holding the keys before he left. Great professional service! Mark S read more

They towed me home. Too Good service clean truck professional. If I could by pass the stupid AAA ap I would definitely use them. Like wise if the garage was local to my home I might have asked to them to have a look. Thanks Ken read more

Cha Cha Express Towing is the best. Arrived within minutes of quoted arrival time. Office called me to verify arrival time and towing location. Driver was very courteous and clean. Took less than 10 minutes and he was on his way. Very satisfied.​ read more

These guys are the best! I was charging my TESLA and saw "Chan Cha Towing" arrive with a "S" on a Flat, and noticed the driver go out of his way to make sure this elderly mans EV was in the right stall! #reliable read more

Horrible. Did a fake battery test and tried to make us do a tow for more money while acting like they don't speak English. Stay away!!

I was broken down last night in Bradenton fla. I called AAA they had a wrecker out with in and hr. Operator Julio showed up And towed me back to North Port. Was one of the nicest guys I ever met. Very polite. He loaded it up and took his time to make sure it was strapped down. He's very at doing his Job. Would use this company again. Give them a 5 star rating. read more

Lazaro was very quick to come to the location and promptly towed my truck to the shop and I rode with him. Everything went very smoothly and very quickly. Would Highly recommend this company. and hope that they are on my future calls. Service was done through AAA and they showed up and I am very satisfied. read more

Very quick response to a towing request. The towing technician, Ramone, was professional, courteous and very competent. My minivan was transported quickly and without a scratch. Pleasant conversation in the truck while accompanying him to the service center. The price was extremely reasonable. read more

I have AAA, I experienced a lock out. They came to unlock my car. However the exhausted all available options to open the car they said they couldn't do it and they left and I had to call a second Triple A service call and when the guy got here he told me that the guy before from Chacha broke my driver side door handle off . I now have to try to call into my car from the side in the back cuz I am no longer able to open my front door and my vehicle I've only had the car for 3 weeks read more

Cha Cha Express - It's a used car but it's still new to me - Roadside Assistance Near Me - Tampa, Florida

They were secured by AAA to help my oldest son who was broken down by the side of the road. They provided 3 different windows for arrival but never showed up for any of them. The staff was rude and did not answer calls for an update after the last missed pick up window. Poorly run business, go anywhere else for your towing needs. Also needs to be dropped as a AAA contracted company. read more

Quick response time and great service! Highly recommend using Cha Cha Express. The service was unbeatable.

Called AAA to request towing when my car broke down. Cha Cha Express Towing is who came to the rescue. Quick response, my kids and I didn't have to wait long. Eduardo got my car home safe! read more

Waiting on a receipt from a recent tow, that showed up right on time and I need that receipt for insurance

I have had the experience of talking to the management, dispatch, and driver of Cha Cha Express! I would recommend this tow service over and over again! They were timely, took control and corrected any concerns, I had quickly and expeditiously! my only concern was with AAA and the tow company handled that professionally and better than AAA service reps! I would give ChaCha express more stars if I could! Thank you so much for being there when I needed you!! Tonya Beck read more

My car broke down and I paid $86 to have them tow it 17 miles. The tow truck left the pick up location 20 minuted before I did. I arrived at the drop off location and my car was not there. I waited another 10 minutes and called. Maria answered and said she would check the map and he should be here within the next couple minuted then told me she would call me back with an update. Another 20 minutes went by and I checked my cars location and it was 20 miles away from me! Called again and she said that he should be here in a couple minutes. Checked the location and he is still 20 minutes away. Horrible service, dishonest employees. Do not recommend at all!! read more

Poor services don't care about customers. I called for a jump-start when the driver arrived he asked me if I had jumper cables. He tried to jump-start my ram cummins diesel with a battery pack. Being waiting 6 hours for a stupid bunch of idiots that run a towing company asking the client what to do. Some kind of professional. All this with AAA apologizing for the bad services. read more

Service was prompt. The servie department was helpful and kept me updated on the drivers arrival time. Oscar was friendly

Great service today, 3rd time our family has used this company via AAA. If we call AAA again we would ask if this company is available. Arrived promptly, friendly efficient service, delivered the vehicle carefully into a tight slot at the destination. Highly recommended. read more

Called aaa and they sent cha cha. After almost 3 hours I canceled and found another company that came out in less than 30 minutes.

Terrible service. Ended up with them through AAA. After 3 hours waiting, I canceled and used another service that arrived in less than 30 minutes. read more

Ernesto - thank you so much for working hard on a difficult tow and making it work!! This company and Ernesto are the best!

Cha Cha Express came out to help jump my car battery in an airport economy parking garage at 1 am after a long trip. They were prompt, efficient, and personable. I highly recommend. read more

Absolutely worst experience ever. Driver couldn't speak or understand English. He didn't know how to hook our car up right and it was going to ruin the transmission because car wouldn't go into neutral. In his defense, he had a flatbed and we really needed a regular tow truck but there were things he could have done to make it work safely. We were stranded in the heat for 5 more hours after that before Florida Tow reached us. read more

Worst experience ever. Guy was dispatched then left us stranded. Refused to tow. Didn't speak English but to leave someone stranded. Aaa should fire them for incompetent driver. Ass clown little prick!! read more

I waited 4 hours for tow service thru AAA. If this is a 24 hr tow service, they need more staff. Only 1 driver? The driver that showed up didn't speak English. That's a problem. When he positioned the flat bed to tow my car, he wanted me to drive it up on the bed. I got out of my car and told him he needed to load my car onto the flat bed himself. I don't know why the tow took 4 hours, but I needed to be towed from the stadium area in tampa over to stpete. That was a 20 mile tow. I would not recommend this company. read more

I highly recommend this company, they did an awesome job. Both the dispatcher, Zamira and the drive, Oscar did a great job!

I ordered AAA and the call ended up running till 3am after ordering the tow at 3pm. Then Cha Cha Express called me in the middle of the night to say my car is too low when I expressed it was low in the order. They also called me with a voice changer it sounded like so I was called out of the dead of night to wake up to a call saying they can't tow my car after a 12 hour wait on a call with a voice changer sounding like an evil villain how weird. Wouldn't recommend to a friend. read more

DO NOT USE THIS COMPANY! We called AAA for a tow during all the flooding and storms Sept 4, 2025. Cha Cha Xpress assured us they were towing, sent a confirmation of delivery of our car and then an invoice. Normal correct business practice. When driving back into Tampa early today 9/5/24-our car is still there in the same spot! Never towed! We tried calling them using the phone number AAA provided them and they were communicating with and they would not respond until I called from the office phone and then Cha Cha hung up on me after trying to convince me the car was towed!!! We reported this to AAA, and are alerting the proper authorities! read more

I waited 3 hours for them to come , in the middle of the highway, very slow and bad service!

I waited 3hrs from 6-9:20pm and when they finally arrived there was no daylight in site. The young guy who arrived didn't know English and decided that the car was too far down the muddy hill that it would be considered a "recovery". He called his dispatcher thinking I wouldn't understand the conversation but he specifically told the dispatcher that he didn't want to do that job and the dispatcher responded in Spanish "Forget about it, don't do the job and move on." Mind you, the car was drivable but the tire on the driver side just had a flat so I could not move it closer to the road. Since the job was going to require a little bit of labor he decided he wasn't going to even try. I wasted one of my AAA services because of this joke of a company and had to call AAA again to send someone to analyze the situation. The next Towing company took the car out with no problem!!! read more

Do not use this company for a tow. The tow operator bent my steering linkage and now I can't drove my truck. This was the company that AAA contacted for the tow, so I didn't personally select them. NEVER USE THIS TOW COMPANY!! read more

they sent pictures of my car being delivered to the dealership along with keys being placed in night box. very helpful!!

Office staff was great and communicated via phone and text. Driver worked quickly and was friendly. Would recommend.

Let me caveat my one-star review as follows: I did not contact Cha-Cha directly. AAA dispatched them on my behalf, and I recognize that everyone has staffing problems right now. My beef is that they changed their story, then didn't show up, then changed their story again. I'm in Tampa at the Lincoln Center, an office building on the corner of Kennedy and Hoover. I requested roadside assistance -- specifically, a tow to my mechanic -- at about 12:30 p.m. Cha-Cha told AAA they'd be there at 2:08 p.m. Well, that meant I wouldn't be able to get back to the office, so I had to call around and cancel a meeting, but there was nothing I could do. Shortly thereafter -- I think a half-hour later or less -- they downgraded the ETA to 3:10 -- two hours and 40 minutes after I contacted AAA. Then (this was the good news), the ETA in the AAA app changed to 2:57 p.m. Thirteen minutes sooner isn't much, but I'll take it. 2:57 p.m. came and went, and at this point I had come back outside in the July Florida.sun to make sure I didn't miss them. At 3:04 p.m., I called AAA, who told me that it would be another hour before "the service provider" could get there. This is also when I learned that service provider was Cha-Cha. I asked AAA to call other service providers and see if they could get here faster. They did. The best offer was 90 minutes out at 4:47 p.m., a full 30 minutes or more after Cha-Cha's third and most recent estimate. I decided to go with the new service provider for two reasons. First, I really had no reason to believe they'd ever show up. This building has 24-hour security. Cha-Cha could keep saying "one more hour" until my phone ran out of juice. Second, my day was already shot, and it was worth a half hour to me not to reward Cha-Cha for misleading me twice. Clearly, they have more business than can handle anyway. It's 3:51 now. We'll see how the second service provider does. I really hope my car and I aren't still here tomorrow. read more

The worst experience I have ever had with any company. Not just any tow company, but any company of any kind. Ever. I called AAA to have my car towed to my mechanic; AAA sent Cha Cha Express. My mechanic, who is about a seven-minute drive from my house, called an hour later and asked where my car was. I called Cha Cha and got a recording. Left a message but never got a return call. I messaged Cha Cha repeatedly through its website and never got a return message. I called AAA. They contacted Cha Cha. Cha Cha said they had delivered my car to my mechanic. I knew that wasn't true but Cha Cha and AAA insisted that's what had happened. I hung up and called my mechanic. He confirmed that he did not have the car and that no tow truck had been there all day. Called AAA again. This time Cha Cha said they had dropped my car at a business across the street from my mechanic. They did not say which business. I called the police to report the car stolen. Finally, four hours after they picked up my car, Cha Cha delivered it to my mechanic. Their explanation -- the third completely different one they had given me -- was that the driver got "slightly confused" and delivered the car to the business next door to my mechanic, which Cha Cha said had the exact same address. The only business next door to my mechanic is a dry cleaner, which obviously does not have the same address. Besides enduring a horrifically stressful day trying to find my car, which by all indications appeared to have been stolen, I now have to wait an extra day to get my car back because Cha Cha didn't get it to my mechanic until nearly 5 pm. I'll be spending probably $60 on Uber rides. Update: When I finally got my car back from my mechanic, a few minor items had been stolen from inside. I now have to worry that whoever had my car all that time took the key and had it copied. They could know where I live because they went through the glove box, where the registration is. So I have to get a new ignition switch and get the door locks changed. Not so much as an apology from Cha Cha Express. read more

I called AAA and and they contacted cha-cha towing for me. unfortunately, the tow truck experienced two flat tires during my tow.., cha cha responded pretty quickly to our problem. ... flat tires can happen to anybody .. I do want to say Sandy their employee was so awesome, he was kind, courteous, considerate, and he worried about my safety as he put the cones and the safety signs out. He checked with me constantly to make sure that I was OK and comfortable , just a top-notch employee. Totally renewed my faith and people especially in these times... I wish everybody employed people like Sandy !!! thank you cha-cha for the experience, even though it was flat tires.. it was nice to see a bad situation handled so professionally.... I will use your service again, and I totally recommend you to anybody who requires a tow. read more

Cha Cha Express Towing to called to my property to provide a jump @ 4 AM. They tresspassed on my neighbors property by walking through their yard and gate and acted like they did not speak english or spanish when my neighbors approached them to find out what was going on. read more

Had a great experience today with Cha Cha Express. Very fast responding to us and very fast to the car repair shop. Thank you!

Alberto provided exceptional service and was incredibly courteous. He ensured my car was safely towed and that I had the appropriate transportation to get home. I would highly recommend to anyone in need of assistance. read more

after helping Oscar push my car out of parking spot he hooked up in 1 minute and headed to auto shop. Was only 2 miles or so. After dropping off car I went to get in the truck and he looked at me like I was crazy. I asked if he had another call he said yes. I gave him $20 and started walking. Good thing my sciatica was only half as painful as most days. Who doesn't need a brisk walk through a mosquito haven? read more