Yes, this is a small business, and it took a while to get an appointment. I originally wanted to book a massage with my partner as a surprise gift, but our schedules didn't line up, so we had to schedule our massages on different days. I've only done mine so far with Alejandra, and she was absolutely wonderful. I walked in with super tense shoulders, neck, and head, and she worked out all the knots, plus she gave me a great neck stretch! I was really impressed. I plan to go back more often, but unfortunately, my busy schedule does not align with theirs, which means they can only schedule me in once a month when I need a masseuse a couple times a week . Still, I highly recommend giving them a try, best massage all around! read more

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This place never returns calls. Left voicemails over 3 wks & no return calls. I was able to make an appointment about a month ago & the lady that answered wasn't very friendly. I then had to cancel & reschedule the appointment. A dude left a me a voicemail that he canceled & to call back to reschedule which I did & no one ever got back to me over the next 3 weeks. Do better read more

added edit: alex the owner called me and offered to give me a massage himself for free after my pregnancy is over to ensure i am satisfied with my experience. he was very kind and made things better. thank you alex! super unhappy with my experience. i used classpass to book a prenatal massage with lidia and i felt like she was preoccupied half the time. she only used one hand the entire time she rubbed my back and would randomly stop or just rub lotion on the same area over and over. i'm pretty sure she was using her other hand to be on her phone. disappointing because classpass won't give me credits back and she is the manager of the location so it just seems like i am out of luck. hoping this review will save others some money in the future. i also reviewed on classpass. read more

Lidia is fantastic. Always a great massage. I have osteoarthritis in my hips and have had one hip replaced. Lidia knows how to get the stiffness out in a gentle but effective way. Been going to her for 5+ years. read more

Lidia is truly amazing. Her pressure is just perfect and she really takes her time with the massage. She's the only massage therapist that can make me fall asleep. This place is a true gem. I always dream of coming back. By far an amazing experience. 11/10 recommend. You won't regret it. read more

Noticed it has been a while since anyone has posted a review so i was concerned about going here. Groupon had a very great deal for first time clients so i gave it a try! Very thankful i did i will always support the local business as much as i can. They were ready for me at my appointment time. They addressed my needs and where my target areas where needed. Very relaxing experience! Not a huge space only two rooms but perfect for what i needed. Plenty of parking in back of building. I will return in near future read more

Thank you Lidia! My massage today was very relaxing and needed. Awesome service and my massage was amazing!

This business claims that due to an error in the appointment it's intentional and blocks you off for making an appointment with no explanation. They claim that they emailed you for the confirmation of the appointment and reiterated to him via email that I never got any email. It was the only time I received an email from him when I reached out to Groupon. They claim that they called and I never had a missed call from my phone...wow this business is shady...it's hard to find the place and you are treating your customer that all the loop holes of your business is the fault of the customer.. read more

Just okay, not a great massage. Relaxing but not very healing. She didn't use enough pressure to really get any knots out. If you get the groupon they will not focus on a specific area of the body. They insist that the groupon is a full body massage, but if you buy a massage from them then you can customize it. I don't understand- I'm not asking for deep tissue or more time. How does it make a difference to them if I want the 20 minutes allotted for my legs to be spent on my shoulders instead? Seems like just another company who doesn't treat you well when you have a groupon. Total mistake- groupon is perfect to give someone a preview of how amazing your business is. You're choosing to sell discounts on groupon to get people interested in your business. Well I won't be going back! read more

I went here because my husband had purchased an Amazon local special for me. I chose Lydia to do my massage (partly because my sis-in-laws name is also Lydia lol). The place isn't a spa, its more of like misuses working out of a doctors office... if you can imagine it. It wasn't bad... so please don't think that lol. They didn't play traditional massage type of music. It was more upbeat music and less relaxing I thought. I went in, was taken back quickly, and the massage was great. She even schooled me a bit about why they insist you drink water after a massage and so on. I love learning new things so I found that refreshing. She actually knew what she was doing and why she was doing it! Love that! The only thing that I found bad and really can't go back again because of it was that I broke out in hives after leaving. I think I am allergic to the massage oil she used : ( So I think it's best I stay away. Also, on a minor note... I forgot to tip because I got so wrapped up shuffling through my emails looking for the voucher. Sorry Lydia : ( I have referred others to you though in exchange for my absent mindedness. read more

Found them from a Groupon. I've been suffering from overuse injury of Piraformis and associated leg muscles for 18 months. Acupuncturist who has been amazing suggested I could also look into deep muscle massage. In addition. I rarely have enjoyed massages over the years trying couples or relaxing ones about 10 different times over the years. I'm very thankful that I tried each of the different people here as for me Lidia has been perfect at concentrating on breaking up the knots and stretching my legs. You are responsible for speaking up and asking for specific areas and how much tension you want/need as sorry to tell you no one, not even Lassie can read your mind. Also come in AFTER you bathe, seriously another customer coming in after me was riper then road kill. read more

I purchased the month membership for my father and he told me he had a very thorough massage here! Definitely glad I found a good location close to him. Said the owner was professional and he felt very relaxed after!! Looking forward to a great session before vaca take-off. read more

I was not sure about purchasing a Groupon for this place because a previous review said that they do not treat people with Groupon well. I'm not sure why they would offer Groupon if they do not treat those customers well, but that was my experience. I bought my husband a Groupon, and he said the woman spent more time adjusting the sheet and walking around than actually massaging him. We paid $39 through Groupon, and it was not worth that. He has had better massages at the foot massage places. Very disappointing because if it had been a better experience, they would have had one more returning customer (which is why people use Groupon, to try new places out). read more

Came in because Certified Hands Upland was literally right down the block from me, and I found an unbeatable Groupon deal to come try them out! It was nice being able to book appointments whenever I wanted online, and easily see their availability as well as which therapists were available at what time. I chose the earliest appointment I could and had the pleasure of being served by Kayla! The office is very private and clean, and felt like a relaxing place to be as soon as you walk in. Kayla greeted me when I walked in the door, and was very kind and attentive when asking me about which areas were bothering me the most. I've had some extremely painful lower back and neck pain since a surf trip a few weeks ago, and told her that was my main reason for coming in. I LOVED her massage! I didn't have to say a word the entire time, she knew exactly how much pressure was comfortable and therapeutic the entire hour. She made sure to ask how I was doing periodically, and was very professional and obviously great at her job. At the end of the massage I felt 10x better! Next time I need any massage therapy I'm for sure coming back to Kayla and Certified Hands! Highly recommend. :) read more

Thought I should give an update to my last review. Received email from Alex, owner of Certified Hands apologizing for our experiance at his facility. Not only did he take the time to respond, he went above offering us both a free massage to give them another try. Since my boyfriend was hesitant I scheduled mine first with Gwen. Have to say she did an excellent job! Not only was she professional, she was friendly and eager to help with my troubled areas. Although I prefer deep tissue massage, it was very relaxing. With the exception of asking me about pressure, there was hardly any conversation unless I initiated. Considering you are there to relax, this is a major plus in my book. I would definately reschedule with Gwen again. Probably shouldn't have based my experiance on one therapist..... Thank you Alex for going out of your way to fix the situation and thank you Gwen for great job working out my knotts and troubled areas!!! read more

When I first starting going here they provided good service. After Covid it went downhill. I've been trying to call to make an appointment for 2 weeks now and no one has bothered to return my phone call. Tried booking an appointment online but it kicks me out. Don't even bother here. read more

I don't have any complaints about this place. I've only really dealt with one person and that Lydia. She does a very good job of getting rid of those knots! I enjoy it so much I've signed up for the monthly massage. I look forward to it everyt ime. read more

I have booked with CH 2X now, both times through a Living Social coupon, but I was mightily impressed with the quality of both sessions. I was with Natali the first time, and I wished I would have booked 90 minutes, the table was heated, the face cradle perfectly soft and tilted and I discovered Deuter Radio on Pandora, which I use now! Lydia was pretty awesome the second time and I was so impressed I left gifts or her and (Alex?) the coordinator... Do yourself a favor and book a massage with these sweet and talented gals if you're anywhere near the Haven Avenue area of RC. They're inside a chiro/physical therapy facility which suits them perfectly, but I'd love to see them in a more Zen-space. Namaste! read more

Shaina and Lydia are awesome. I've had back issues for about 15 years and had many massages over that time. They are among the best I've experienced and they definitely know what they're doing. They are great at seeking out knots as well as making sure to communicate as to what you need and the pressure you're looking for. read more

I purchased a deal on Amazon Local and went in for a massage with Brianna today. It was fab-u-lous!!! She was professional, friendly and conscientious. The room was nicely decorated and the music was perfect for me. Brianna did a great job of working all the knots out of my poor back. She asked if any spot needed attention, and when I told her my back and shoulders she went to work! I am feeling much better this evening than I have in awhile, and I'm sure tomorrow will only be better! read more

Wow. I usually get reflexology massages, so this was my first time at a regular massage place. I left super early, because it is not exactly close to my house (around 50 mins), so I got there 45 mins early. Natali was awesome. I am used to extreme deep tissue (I have had people dig their knees into me before), so her smooth, softer deep tissue was different and new to me. I was not quite sure what to think until I left. I feel so loose right now. I don't think any masseuse has ever successfully gotten all my knots out within an hour, but she came quite close even though, as she said within 30 seconds of my massage, "[my] neck is really tight!!" Hahaha Thanks Natali!! :) If only you had a CH closer to home :/ read more

So unprofessional. The place doesn't even have someone to answer phones. You have to leave a message with no one replying or book available appointments on line. I booked three appointments for my family with Shaina. I screenshot the confirmation with Shaina's name on all 3 appointments. Got a call from Shaina to cancel our appointments last minute (less than 1 hour before the appointment) saying their therapist was sick, when we're all dressed to go. The call got disconnected and Shaina never bothered to call back. On the website it says she and Lydia are the only therapists available that you can book with, but apparently that's not true and it's pretty inaccurate because I booked with Shaina and she's telling me my therapist is out sick. What business chaos and faux pas! Funny thing is, they say in the website fine print is that if you cancel last minute (24 hrs or less), you get charged for the appointment, but when they do it, it's OK with no consequences to them. This is hypocrisy at its best. Had to go through the process of getting three refunds on Groupon. Lesson learn: Call the business to make sure there's a person to answer the phone before you buy your Groupon so you don't waste precious time and energy. Zero star rating, really. One star rating is mandatory to submit review. LMAO, this business is a joke! Don't waste your money with this place. There are plenty of other massage place choices that will definitely be better. read more

I struggle with how many stars to give because 2 out of the 3 times I've been here I received great massages. Based on my two previous experiences I was expecting another great massage. I was wrong. It was one of the most disappointing massages I've ever gotten. The therapist was...distracted is the only way I can describe it. I've gotten better massages from my boyfriend while he was watching football games. Her primary technique seemed to be rubbing muscles up and down with her forearm for almost the whole massage. I get therapist's fingers need a break and it can be more effective at times on certain muscles to use forearms, but come on. She didn't spend more time on my neck and shoulders, like I requested, and certainly didn't try to work out any knots. The first two massages were fantastic, but the last one was a complete waste of time and money. Going here is a gamble that might pay off, or not. read more

It had been way too long since I had a massage and my whole body was a mess. Saw Gwen today and she was amazing. I had been to other massage therapists but nobody could give me the deep tissue massage I needed. I see her again next week and looking forward to it. I'm very happy I found this place. read more

My massage was just under an hour. This included prep time for undressing and dressing at the end of the massage which was a bit of a disappointment. The therapist had her phone in the next room which was going off constantly which was a bit of a distraction. The massage itself was not great by any means. I felt like I was just being rubbed in the same direction for the entire hour. I requested focus areas which were ignored and got a full body rub down. Never again but thanks anyways living social deal. read more

Very private place, only two rooms. Staff was very friendly and price was very affordable with Groupon. Lidia was wonderful and made sure to get every last knot out of my upper back (which was killing me). I am planning to come back soon! read more

Finally redeemed my living social voucher here the other day. Natali was very sweet and attentive. She really took the time to understand where my problem areas were and worked very thoroughly on those areas. The rooms were reasonably big, clean, and had beautiful music and ambiance. The only thing I didn't care for was that because Certified Hands is located within another business, which is closed on Saturdays, you have to wait outside until your masseuse comes to get you at your appointment time. I would take off a star for this because it was freezing outside that day, but I have a feeling that it has more to do with the business they're located in, than Certified Hands themselves. If you want to avoid this, you should probably schedule on a weekday when the partner business is open. Despite this, however, it was overall great experience! I would definitely recommend this place! read more

Received a Groupon gift certificate and decided to try out this place. I was pleased with the quality of the massage and decided to purchase the monthly membership. I've been getting regular massages from Lidia for four months now and remain very satisfied. She is skilled, professional, and courteous. I can ask her to focus on certain parts that are tight (e.g., neck or shoulders). It's hard to find a reliable, affordable, trustworthy place for massages, so I'm grateful I finally found one I like. read more

Great place. I go at least once a month and think there membership program is a good deal-better than the other places I tried. I have tried two different therapist and both were awesome. I work in a job with a lot of stress and recommend anyone with too much on their plate to get a massage! Plus I have less headaches and almost no more back pain. Two weeks ago I went for a muscle spasm and they got rid if it for me! read more

Today was the 3rd time here. Briana again was amazing! I really like that she explains why an area is tight/knotted and recommends everyday ways to help ease the tension. There is a very good reason why she books up so quickly! read more

Certified Hands is hands down the best place to get monthly massages..Niko is the best.... They have affordable prices and monthly plans

I have been getting monthly massages here for over a year and I love it!! I have chronic pain from a car accident, and Lidia helps me so much. She is an excellent massage therapist with great people skills. She makes me feel totally comfortable and always asks exactly what my problem areas are so she can give me the best treatment. Highly recommend! read more

I found this place through Groupon and gave it a shot. I was having lower back pain so I requested only to work on my back and neck. Paul did a wonderful job addressing my problem areas and I felt I could even breath deeper after. It was also nice to have the ability to schedule your appointment online. The only reason I didn't give it 5 stars is the waiting room area. It's perfectly clean and pleasant looking, just not a spa feel. This was fine for me as I wasn't looking for a relaxing massage/experience, but not exactly what I was expecting. read more

Alex was did a fantastic job! I needed a last minute massage. Alex was able to get me in and really helped to work out all the knots and tension in my back, shoulders and neck. He was very professional! I would definitely recommend Alex and Certified Hands! They've gained a new customer! I can't wait for my next massage! Thanks Alex!!! read more

Certified Hands is a nice gem. I love that it is close, and I can easily book my appointments online. The masseuse are great, you can customize your visits, including the music. I misunderstood one of the terms in my membership and Alex was very helpful in resolving the issue. Great customer service! read more

My wife loves them! She loves a deep tissue massage and Gwen is very good at getting out her tight muscles. She always comes back feeling relaxed. read more

Lidia is so good. I had many years of stress and knots connecting. I knew I was in trouble. I started with Lidia and the knots that would not even move are now shrinking and moving and lots smaller. For a massage to get the knots out....pressure had to be applied and Lidia certainly knows how to bring help to troubled areas. I truly recommend Lidia. Sandy G. of Ontario/Upland area, Calif. read more

Came here with a Groupon deal, so I figured I'd give the place a shot. The location is split between a Dr's office and a massage office, so the waiting room wasn't as relaxing as some other massage offices. My massage was fine but there were areas that I had asked to have worked on that were not worked on. I would probably not return, even though my massage was fine, but since spots were missed I'd probably go elsewhere. read more

I have been a client of Certified Hands for over a year. I first found it as an Amazon Local. My first massage I had Nataly. She was professional and gave a great massage. Because of scheduling conflicts (mine); I had Lydia next and I have had her ever since. Lydia is very professional and always asks if there are any trouble spots and works on them until they are better. She is very sensitive to my responsiveness and will talk only if I initiate a conversation. Her massages are very relaxing, so I almost always fall asleep for a portion of the massage. If I have a painful area, she works at it gradually so there is no pain or painful after effects. Lydia always uses enough oil so there is no excessive 'pull' on my skin. The heated table, warm blankets, face cradle, air purifier and hot towels are absolutely terrific! Water and mints are available to take with you. I always have a 90 minute massage and this is the best place I've found. I've had many massages over the last 20 year, all over the country and Lydia is in the top 5%. Get a massage and ask for Lydia!! read more

Purchased a deal on Groupon and decided to give it a try last week. Made an appointment at Uplands since Rancho Cucamonga was fully booked. The service here was below average, no proper greeting or advice was given prior massage but that didn't bother me. However the massage provided was not up to standard. I have booked for a 60 minute massage, and was not given a full 60 minute massage as promised on their website. The massage therapist was not professional as well, he kept on working on same strokes and did not seem devoted to provide a professional massage. There were couple of times I asked for more pressure but it did not last long. The massage therapist stomach kept on growling from the start till the end of the massage, which I could not enjoy the massage. Disappointed and would not recommend the upland location. read more