Only giving one star because I can't give less Please please be aware making contracts over the phone!!! 1yr I stayed on a month to month after the yr was up I decided to stay a second year on a month to month again but this yr I'd pay $10more and again on a automated payment agreement. Then I move try to cancel and now they claim I'm on a year contract when I never agreed to nothing more than a month to month because I knew I would eventually move!! Two months after they charge my account with $191 without a notice!! And now that I've cancelled am told I'm in a contract when I paid almost a year 10more than the previous to be able to stay month to month so frustrating this means someone put me on a contract agreement in the century link department without my consent I feel EXTREMELY VIOLATED!!!! read more

Not really anything new to add here. Same crappy customer service as everyone else. I tried to change my service and waited 6 days for a technician to show up. I talked to customer service 14 different times trying to find out where the tech was and was promised he would show up in a four hour window each time. I was promised $20 three different times and $35 one time for the inconvenience, and of course never saw any of it. My one recommendation if you make the mistake of trying to get this pathetic excuse to give you internet service is GET CONFIRMATION NUMBERS FOR WHEN THEY PROMISE TO GIVE YOU CUSTOMER SATISFACTION CREDIT. Good luck. read more

Worst service I've ever experienced from a company. I've had their internet service for a little over a month now. I've had to call 4 times already because of crappy connection speeds and each time they've had to send someone out to check the lines in the neighborhood. Not to mention the nightmare I experienced during the initial installation. Overall they've now wasted a good 20 hours of my time in the past month. I will be switching back to Cox tomorrow and cancelling their atrocious service. read more

Do not, I repeat, do not get CenturyLink for your internet service...No matter what kind of deal you are offered. It is as bad, maybe worse, than old-school dial up. My speed is 10mbs downloads and 0.9mbs uploads. Took over 12 hours to upload a 20 minute video to YouTube. Unless your only plan is to check Facebook through your home wifi, search elsewhere for service. I promise you will thank me later! read more

Many lies, and if a class action suit doesn't surface, then there is definitely something wrong. The sales person was very polite but a sexual predator would not disclose that they will be raping you either. The initial paperwork given to me as this guy promised me stuff like first month being free, and quoted me prices no higher than $118, An American Express gift card for $100 and free installation. I told the guy that my commitment with Dish Network was no longer under contract, and I was looking for service that would not send me pixelated signals. He verbally attested to me that I would be getting crispy clean service, while from my installation on March 3 and disconnect which I asked for on March 25th did not go in until March 30th, I had an instance of interrupted service at least once every time I turned on the television. Now, after using there services for 21 days, my quoted price was not $118. It was more like $173. As far as the gift card, I have yet to receive it. The free installation is not true. The 30 day free trial is not true. And the quality of service is not true. Even during contacts with technical support, when one interruption lasted 6 minutes, and I initiated the call within 30 seconds, it took them 8 minutes to answer the phone, and they love to say, the best way for us to troubleshoot your issue is if you call when it happens. Can that be considered another lie? Are they promising to answer immediately when I call? I spoke to this lady from some sort of customer service and she says that I did not qualify for free installation or free month because I did not answer some survey. That information was not disclosed to me on my paperwork, from the installer or the guy that quoted me all that good stuff. So, a mountain of lies and piss poor communication practices which they use towards their advantage. Let's see how the BBB sees this. read more

I had to put in one star but this company gets NO stars from me. I disconnected my service on 8/30 after 5 years of service and now they are saying that I owe a disconnect fee. $16.82. Really!!! They gave me a final bill on 8/30 and charged my credit card. But now found something else to charge me. The best is the ass---- on the phone laughed at me and said he would not remove the charge and would not get me a supervisor. Must be nice to think he was important. NEVER NEVER sign with CenturyLink. read more

Absolutely horrible connection. It is a funky connection that constantly goes in and out and drives me nuts when I am trying to download anything or even watch a movie on Hulu. My current download of a 1 hour TV show on iTunes currently says it will take 8 hours to download with the current connection. I have already called to have Cox put back in. They drove me nuts with their billing, and they are just as expensive but at least they work and are super fast. Prism sucks. They need to take some of that money they spend on TV ads telling us how great they are and actually upgrade their service. read more

Century Link and Direct TV is running a scam do not get their bundle as it is horrible. Internet is insufficient to run the DirectTV and any other devices you may have. Scammers!!!!! read more

For years i was paying $109.99 to cox for the highest speed service, than one day a couple of CenturyLink representatives knock at my door. I talk to them and I decided to give it a try regardless my hesitation. Best move I have made in a long time. My bill now is $33 a month for the same and even better speeds service i was getting from COX. The installer was courteous and in and out my home at a no time. I use the services now for 4 months on my desktop, 5 laptops 5 smartphones, 2 tablets and 2 smart TV's with no problems and only $33 a month. Thank you CenturyLink. read more

I have had this internet service for the past 5 months. Every month they have added an up service with out our permission and I have had to call and spend 1 to 2 hours each month getting them to try and correct it to the original quote which was 39.95 for internet and nothing else. They have added phone service, charged us twice for a router and installations. It has went on and on. customer service is friendly but they simply just say ok and do nothing. I would look into another company before you sign a contract with them. As a business owner I see a huge breakdown in this company and am starting to question there integrity. I'm extremely bothered by the time I have waisted calling in repeatedly. read more

We have had nothing but terrible experiences with CenturyLink. We restart our router every other day. Their customer service is terrible and not helpful. We're going to be switching companies and paying more just to get away from them. read more

I get forced into signing up for century link because it bundles with DirecTV, not only did I hear bad things but I decided I would give it a try for myself. They sent out many technicians within two days then to tell me that my area does not support very good Internet. So within about less than a week I canceled my service after they told me it was not supported in my area and now they are trying to get me with a $245 cancellation fee. Are you serious?! What amazing customer service, you should be real proud of yourselves century link read more

I never take the time to leave a review, good or bad but CENTURY LINK earned this one. AVOID! I signed up for internet services on 11/6, they told me the earliest they could send a tech out to set up a MODEM was 11/13. The tech showed up on 11/12 when I wasn't home, I tried calling their helpdesk to tell theM the tech was scheduled for 11/13 but their HD was closed. Finally got in touch with them on Monday 11/15 and told them that the tech came a day early when I wasn't home, they said the earliest they can have someone come out was 11/22. I told them this unacceptable and i was using cellular data as i work from home and run a small business, they still couldn't do anything because they had to service the other "SCREW UPS" (cant make that up) I cancelled, called cox, got internet service $20 cheaper/month and picked up the modem same day and was up and running within 2 hours! AVOID CENTURY LINK read more

Century Link has lousy slow buffering internet. ALso you have pack up the modem to ship it back when you disconnect their service. But worst of all they charge you $16 to disconnect and bill you for the entire billing period whether you disconnect early in the cycle or not. Unbelievable! read more

Had a installing show up to install WIFI service scheduled for 2days before on Saturday but they were a ( no call no show) call after call after call to service center and we were assures us the tech would arrive at 6pm ( wihich never happend) then just showed up at our door . ( the orignal install was suppose to be 2weeks prior on thurday) once again no call no show! Then memorial day he arrives at door and speaks very abrasive & rude when he tells me " pit the dog away i'll wait ( so he did) after putting away dog , he comes in with big boots in my clean carpet,he installed away from where we wanted on the desk because " he stated he had too! So then he spoke sharply to my wife as he explained how to set up the laptop. He finished and left ( service equipment is fine ) but these installers are WIERD & RUDE ! NEVER EVER AGAIN AFTER THIS Experience!! read more

I got rid of century link bundling with prism in favor of COX and they shut off my tvs a day early. I tried to call and after a half-hour in hold my phone died my wife was on hold for an hour and they said her name wasn't on the account. When I got home and called back they said their offices had closed. Don't have anything to do with this incompetent company. COX called them to shut it off on Oct. 2. Today is Oct.1. I will never use them again. read more

I enjoyed my CenturyLink service at first. It was a fair and competitive price. I checked out all of the providers in the area before purchasing. However, once my promotional deal ended I was paying double. I called and spoke to a very kind customer service representative, but she was unable to lower my bill because I was not a new customer. All of the promotions are for new customers only. Annoying. I canceled my service and switched providers which cut my bill in half. After paying what I thought was my last and final CenturyLink bill I received another bill! Disconnection fees. What a rip off! And I returned my rented equipment myself to the CenturyLink store. I called about disconnection fees as well. The only thing they could offer was that she would put a note on my account that I was never informed about the fee. Not very helpful for me. read more

THE WORST SERVICE ON THE PLANET..!! I have had them for about 6 years and every time you call them for even the most minor problem everything gets screwed up..!! I'm going back to COX asap..!! read more

I have been a customer since Sept. 2016 They overcharged me and said they would correct the bill and email me the corrected amount. They never did. Instead they charged a late fee. Every month I call and Every month I am told it will be taken care of with credit and I will be emailed the correct amount and every month they fail to do so and charge me with late fees. DO NOT DO BUSINESS WITH THEM! read more

I've been a customer of theirs since 2010, after switching from Cox cable. This summer i experienced my first of two waves of the worst customer service I've ever had in my life. I have called 4 times to schedule an install at my new house and they keep telling me to call back. Meanwhile Cox cable is knocking on my door telling me they can install in 2 days. Why am I begging centurylink ? They obviously do not care about their long time customers. I would sign a 15 year contract if they let me !! But they don't even want to install it. read more

Excellent internet service love the $45 month price for life ! Better then c$$ cable in Vegas cut the cord got my cable bill down from $198 down to 90$ with PPV channels that u need thanks only need WiFi internet love it ! Thanks CenturyLink read more

***DO NOT USE CENTURYLINK*** The Customer Service provided by Centurylink is TERRIBLE! Every time you have to call them you are placed on hold many times and your call will be transferred several times. Each time your call is transferred you have to explain your request to the new person on the phone. Nobody puts notes in the system and they will not have a record of you calling in before. I moved out of my residence on 1-20-16 and called to cancel my service. It took 30 minutes of hold time to request the cancellation. It turn out that my service was not cancelled and I was billed for February and March because I was on auto-pay. I called on 3-31-16 to request a refund and cancel the service again. They told me that they had no record of my call in January, I was placed on hold several times and transferred to 4 departments. It turns out I was still not cancelled but they were able to find a record that new service was established by someone that moved into my old address so they agreed to give me a refund for 2 months. Now here is the kicker... I won't get a refund until after May 7th 2016! The reason they gave me is that "It is their system" I was so frustrated after being on the phone for 45 minutes with them, that I just hung up. Please save yourself some frustration by using another provider, even if it costs a little more. read more

We had a problem with internet and were told it was out of their ability to fix. If I wanted to get some one to check it out I would need to pay an additional fee. My continued frustration comes after telling them that this has happened 3 times in past 12 months each time they do a new update in their software. After realizing the first tech knew nothing I asked for a supervisor then waited on hold for 15 more minutes. The supervisor told me the same thing," NOT THEIR PROBLEM". When I asked where do I go now he promptly hung up. I wouldn't deal with these jackasses if it meant I had to go back to dial up. If there was a negative 5 star I would give it to them. I hope their PR department reads this. Perhaps they will fire these idiots who hang up on a customer when they don't know what to say next. read more

This is by far the flakiest company I've ever dealt with. They will bs you about you appointment. Charge you for a service and never even show up. I get it! Las Vegas in known for fly by night companies how this one still stands blows my mind !!! read more

If I could put no stars that still wouldn't do this company any justice. I am tired of getting ripped off by cable/internet companies and I will NEVER use this company again. I am in touch with a high rate of new "Las Vegans" every year and I will make sure to tell them to never use CenturyLink. I already had problems with their customer service but to have someone in the retention center YELL at me because I inquired about the high fees for "termination" which is not my fault I have to terminate is unacceptable. Every person I've talked to has been unprofessional and they do not have to worry about my services ever again. read more

OMG Many of you have heard me rant about how horrible CenturyLink is in the past - here we go again. Yet another reason to say AVOID THEM LIKE THE PLAGUE! Just when I'd gone enough consecutive months without downtime or bill problems and started thinking maybe ... JUST MAYBE I would stay with them when my contract expires in May ... they go and shove their foot in their asses again. They knock on my door offering me a 30 day free trial of Prism TV. They'll get me out of my DirectTV contract AND install all brand new wiring, provide me with a new modem, faster internet, more channels and if I love it and decide to keep it the monthly fee will be less than I was paying with DirectTV AND they would give me a $100 American Express gift card. Too good to be true right? It really was. Problem 1: The 30 day free trial wasn't really a 30 day free trial it was a money back guarantee which means they want me to pay for my internet and my last month of directtv and my first month of prism and then next month they'll credit my bill for the overpayment. Instead of going down $60 as promised, my bill went up $80. Problem 2: I knew that my internet would be down for awhile while they installed the new wiring and set up the Prism TV so that didn't surprise me and I was able to schedule it for a day that was convenient for me (i.e. not during work hours). However, the Prism worked for ONE day and then froze. A week and a half later when they finally sent someone out to fix it (on a week day during work hours and no, they wouldn't let me schedule it like I did for the install) I was without internet for over 3 hours. Problem 3: I paid for the modem/router that I had before Prism TV but they needed me to use a fancy new modem/router combination for the Prism and when they did the install they "stole" my old modem/router. I can't find it anywhere and they have no record of the repair guy taking it on accident. Problem 4: I ended up canceling the Prism because it lagged like crazy, the menu options and programming were insanely confusing, and the picture kept pixellating. When I canceled it they told me they would need to mail me a new modem/router to replace the Prism modem/router because it wouldn't work right once the Prism service stopped. I asked them if that meant my internet was going to go down, they said no just keep using the Prism router until the other one gets there ... the next day, no internet and when I called them they said "well you need a new modem, the one you have doesn't work anymore". I asked them if they could cancel the one they were going to send me and I would just go to my local store and pick one up so I didn't have to wait three days without internet for the new one to get here ... their response "we're not sending you one, the order to have one sent to you was never entered into the system". So I drive my happy ass down to the local store, pick up a new modem (still no credit/replacement/acknowledgement of the one they stole) which I have to lease from them for $6 a month and the internet STILL doesn't work so I call them again and they so 'oh yeah we need to send a technician out to switch you back to the old wiring because the new wiring doesn't work without Prism either" (NO MENTION OF THAT DURING THE FIRST 1/2 DOZEN CONVERSATIONS WITH THEM) so I end up without internet for the entire rest of yet another work day waiting for the service guy to come out and fix my internet. Problem 5: I got my bill today, almost $200. TWO HUNDRED. Why? First of all, because they billed me for the so called "free trial" of Prism TV. Secondly, because they also billed me in advance for the DirectTV service that I will NOT have next month despite the fact that it was canceled two weeks ago. So I call them AGAIN. Oh but that's not all! It's not showing up on my bill but when I called in they also informed me that they're charging me $300 for the Prism equipment which they show as unreturned. Where to even begin?!?!?! So they "can't" remove the Prism TV charge from my bill that's due on April 1st because it wasn't really a 'free trial' it was a 'money back guarantee' so I have to pay them for the service even though I had it for 2 weeks and for 11 of those 15 days it was frozen and didn't work and then they'll give me an $80 credit on my NEXT bill which will print on April 9th. I had to call DirectTV about their portion of the bill because CenturyLink said they have no control over what DirectTV bills me for even though I signed up for DirectTV through CenturyLink and all of the charges show up on the same bill which is sent to me by CenturyLink. (There's a whole lot more. I'll try to finish in comments or you can view the full review on Google but long story short, they want me to pay $500 so they can credit me $477 back on my next 15 bills). read more

One you receive your first bill you will see that there is not one other bill that will reflect your contracted rate. If you want to speak to a CSR in the US you will need to wait on the line for approx. 30 mins to be told that a CSR can't help you. You will need to call billing, who will tell you that only a CSR can make adjustments your account. Your will NEVER RECIEVE a billing statement with your contracted amount EVER!!! It is a nightmare. My contracted rate was 169.00 Per month for premium bundle. My Payment history 11/2015 - 5/2016 has been $1322.00 making my contract rate actually 220.33 per month. Check you bill every month and ask for your contract in writing... read more

Have had Century Link for 4 Years ( 2 in Arizona and 2 in Nevada). Hands down the most pathetic billing practices ever. Just since October last year, I have over 12 hours collectively of my own time on chat and on the phone with the billing, CS and Customer Loyalty Departments. The problem: The bill is never ever correct. Ever. Ever. It's not off by a few cents but by a lot of dollars. When I call to have it fixed it's just a struggle. I spend at least an hour on the phone per call on the average. The actual internet service is reliable and that's why I have stayed with them this long. However, the aggravation is ridiculous and no longer acceptable. I even got their Corporate address and wrote them a real letter and sent it via snail mail. No response. Nothing at all. Of course I would have emailed Corporate if they published an email address but there is none available. Hopefully their poor practices will catch up to them soon. read more

If I could give zero, I would. Waited all day for a Century Link installer to arrive. The window I was given was 8am - 5pm--no I am not kidding. But CL never showed anyway. This is a new home and was ready to give CL a chance. Now back to reliable Cox. CL needs to work on it customer service. They are novices compared to Cox. read more

I wish I could say something good! All I can say is don't do it! We have the top of line as far as modems are offered by them. Not satisfied at all very slow & sometimes doesn't even work! Even if you allow only 1 device it's still slow as heck! read more

Century link came to my House and told me for $45 a month I could get internet service. Since i was paying 66.99 with Cox I jumped at the idea. Just got my first bill after all the service fees setup fees and what not...and guess what...Its not $45 a month its 64.30. Not much difference. Thanks Century Link. read more

I really don't understand these terrible reviews. I've had a couple of disappointments with Centurylink...but they've always fixed them right away. They've pulled through for me every time and right away. Their customer service has been polite and efficient. Installation was quick and professional. Billing has not been a problem for me and the internet is unbelievable! It's lightening fast!!! No problems here for me at all. I've got nothing bad to say about them. read more

I'd give a zero if I could. They only do sales. Don't help with returns or package change, unless it is to upgrade. The prism pic was great when it worked but service sucks! Never will deal with Century link again. read more

The worst cable service ever! They came knocking on my door, saying I could try it for 30 days satisfaction guarantee free, I had the service for 5 days and then I cancel because it was horrible and they had the nerve to bill me $143.32. read more

Straight bs, these guys cant find good service if good service smacked them dead center in they're face. Poor quality that is why they are merging with direct-tv! read more

I wish I could give negative stars. Worst company in existence. They provide phone line internet not cable internet, so right off the bat, its a dead tech. I tried to purchase fast internet and they were only able to provide 3mb speed because of the line, which is useless. Then I canceled service which is a joke. They set it up like this, you need to call a special department and file a form, which common practice is a 2 hour wait, possibly a disconnect or spotty reception in hopes you'll give up, then when you fill out the cancelation form, they lose it. SCAMMERS AND CHEATS!. All in hopes that they can rack up a bill while you think its cancelled and they sell it to collections when you refuse to pay a bill you should have never had. They actually consider this common practice and part of their bottom line. read more

The worst internet service provided from speed internet to customer service. You wait minimum 30 minutes on the telephone before the customer service answering you, and aside from the minutes you spend for the answering machine for keep on pressings too much numbers. After 1 year contract, i cancelled their service right away and return back to my previous internet provider. I will not go back again with them no matter what the heck promotions, bundle packages, etc, etc, etc. It ruins your internet connection and bills. Never! never! never! read more

If I could give them lower than one star I would. What a horrible experience I have with their corporate office. The internet services itself is not so bad (3-star) but the communication between the technicians and their corporate office is horrendous. I had requested to have my services transferred from my previous house to my new house. I was informed by Jasmin that a technician will be at my new house the following day to install the equipment. The following day, after hours of waiting on the time slot she told me, I called their 1-877-787-3998 number and spoke with Amy. She informed me that no one was coming and that Jasmin made a mistake and that they would "counsel" her. She said that the technician will be at my new house on Friday. That means, a couple more days without internet. I have children in school who needs to have their reports done, so we are using up all our data on our phones because we have to use our hotspot. Friday finally arrives, lo and behold, the technician, Ray, very nice man on the phone, calls and tells me he is 10 minutes away from my house. I informed my older daughter that the tech will be there soon. After an hour, he still has not shown. I called him and asked him where we was, he informed me that he is at my house and he has been ringing my doorbell. Lo and behold. He is at my old address and not at the new house. He was given the wrong address. I am furious. If I hadn't signed up with them already, I would have signed up with Cox. Horribe, horrible experience. For those of you who are considering signing up with them, here's some advise, run, run away and opt for another internet company. I'm just saying. Signed, V.C. read more

This s*** show of a company deserves negative stars - Learn from my mistakes !!!!! This company is a scam. I've been waiting since 10-8 to get internet installed. Was given 3 different dates for install - no one showed up. I am pissed. I'm a work from home employee and require the internet to do my job. No one can tell me or give me information on why I haven't seen a tech at my house on the day they promised to install. Talking to a supervisor is useless. Only apologies but no actual fixes. I've had to take unpaid days off to wait for these fu***. Why is it so hard for them to conduct professional BUSINESS. Why don't any of their agents know how to do their job properly? Century link is a joke of a "company". I've wasted too many hours trying to get through to a human being to help. They don't give a f*** about their customers. Currently been waiting for over an hour to get someone on the line to get help and at this point cancel and get my money back. I hate Cox, but at least they provide quick service. And now I hate CL even more. I don't know why I'm even writing this out. No one from this company will read it or try to make it better. INTERNET USERS- don't waste your time. Pay the extra money and go with another provider. At least you'll get what you paid for. read more

If I was rating the online promises and promotions that come from whichever state answers your call, I would probably give them a 1. But if you contact or go to the office in Henderson and deal with Justina, you will not be able to get better service from any provider. She is honest, professional, and most of all understanding when you have issues or problems getting your system connected. I ordered the internet service and had problems getting my modem and router to connect. She never gave up on me and made sure I got the tech support I needed to get online. No matter if you deal with Cox, Time Warner, or Century Link, it is the customer service that makes the company who they are. If Century Link could clone Justina to be the standard of excellence whenever we called in, life would be so much more simple! read more