Just trying to reach out to the homeowners in the community of Henderson Green Valley ZIP Code of 89014 .I've been dealing with CenturyLink for3 years now very very very bad Internet service. I've never seen anything like this do you tried paying for service but you think you'll be getting you don't get the server is nowhere near that you're paying for a technician to come out numerous times in the past 3 years. read more

I decided to live chat with CenturyLink about their services and get an inquiry. The agent that was helping was Lisbeth P. after learning more and more about their services I decided not to buy their services and kindly informed her that I am not interested. I asked her not to place the order and she confirmed that she wouldn't. The next morning I receive a confirmation order number from them about the services I bought. Apparently they don't like "NO" for an answer and decided hey maybe after our long conversation he'll just go with it since it's a hassle to call or chat back with us. Which it is. Their agents all give me different answers about simple questions. I also didn't save the transcript of that live chat so Lisbeth P. thought I'd forget our conversation. I will never get CenturyLink and will never recommend it. Cox offers 1gigabit speeds for $100, your best speeds in Las Vegas area is 80mbps. I posted screenshots of our conversation with another agent telling him to close my account since I never signed up for one he contradicts himself multiple times trying to save the companies reputation. read more

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This review is not about the store but the service itself. I decided to give Centurylink a try. Called, arranged for an install. On the day the tech was supposed to come out, I called in the morning to make sure the service call would be done. I was assured it would be. By early afternoon, 30 minutes after the allotted time I called Centurylink again. Same promise, he's on his way. Bottom line he never showed up. When I called back I was told sorry, the next appointment would be in 2 weeks. I cancelled. The phone rep sounded as if she was insulted I wouldn't wait for the next appointment. Footnote, I called COX, they were out the next day. I'd give Centurylink a ZERO rating if I could but apparently you can't on Yelp. read more

One of my greatest regrets in life was going back to this company. How are they still in business!??? Was on the phone 8+ hours -- literally (my bad for even going thru with it) until it was deemed serviceperson was needed to "check the line." I had century link before and HATED IT because it's the WORST, most AGGRAVATING, TIME WASTING company on the planet. He came, said he "cleared the line," still didn't work. Ordered a damn modem with them, now have to send it back AND THEY DON'T HAVE STORES! They also took up to 10 minutes to find my account. Every time. God please wipe this company out of existence -- it's a straighthazard to American health!!!!! MANY HOURS OF LIFE WASTED. RUN ... RUN ... RUN!!!!!!!!! read more

If I could give zero I would. Century Link makes Cox look good! Couldn't show up for install. I wasted an entire day, 8a-5p, waiting on these losers. At end of day..canceled my order for new service. BIG RED FLAGS!! Stay away from them. read more

The best way to describe centurylink: incompetent. Their advertised prices aren't the real prices, when you sign up online, they call you back to finish the contract, and immediately try to upsell you. I was so put off, that I cancelled my order then and there... ..or so I thought. They've been sending me bills ever since. I've contacted them 3 times over the last few months telling them I never received service, and each time they immediately apologize and say they fix their system...but the bills keep coming! If you want a bundle, you might get lucky and not have any issues with centurylink, but I'd highly recommend going with another provider, any other provider really. read more

Century Link is the worst!!! I don't understand how they are able to be in business.  I hope people research and read reviews before ever decide to switch over for cable, internet, and telephone. I made a very bad and very costly decision to switch from cox to century link.  First of all, do not believe the sales person.  They give you an amazing price to bundle. you will later learn what was said on the phone will be extremely higher when you get the bill. The reason why I switched over is because i thought I was saving money!!! Instead I was paying more then 80 dollars more then cox.  The sales team will lie and lie.  First they lied about the price and second they lie about receiving a 300 gift card when you sign up. So please people don't be fooled! So we get the bill and of course you want to call and question about the enormous bill that you were quoted a substantial lower about when agreeing to switch over. Be prepared to be on hold for an hour!!! Then I realize I'm not the only one upset.  They are others like me who have discrepancies in their bill!!! Oh and the service itself is the worst. The cable will pause. We could be watching a movie and it will just pause. Imagine watching the super bowl and it does this. Second the Internet is slow. We had the the 1 gig. Omg!!!! Forget watching Netflix or stream anything!!! It kept cutting off!  And I constantly had to call my alarm company because my security cameras were always offline due to poor Internet service. Even they said I should have stayed with cox. So I called century link.  And again prepare to be on hold for an hour to schedule someone to come out to fix it.  Then when they do arrive they ask you what are they there for. I'm like don't you have a work order???? After all is said and done, I decided to cancel. I waited another hour on hold to do this. When I called to sign up I specifically asked through sales person, am I under any contract and he said no.  He said I am able to cancel if I am unsatisfied with the service with no charge. That was an lie. I get a bill of 400 in cancellation fees!!! I feel that they are unethical and I wouldn't want any of my friends to endure the crap I went through with century link. They say that they are cheaper then cox. That's just lies.  The reason why cox seems to be more expensive is because they tell you up front about the pricing.  Century link will give you a cheaper price over the phone but surprise surprise when you get your bill! All in all, I went back to cox. And I can watch football without interruptions!!! And my security cameras are online without any disconnections because of slow Internet service!!! I'm sooo much happier with cox. read more

DO NOT GET THIS SERVICE!! I wish someone would've warned us when we moved here and we were debating which service provider to use for our internet. When we originally called to sign up we were supposedly paying $60.00 a month for the fastest internet connection possible and we were supposed to receive a $50.00 cash Visa card in the mail for signing up (Obviously that never happened). Now were paying over $120.00 a month for internet service that goes slower than my 91 year old grandmother. We specifically told them we would need internet that could withstand a gamer and a student who also works from home sometimes and has a Netflix addiction. I wouldn't recommend their "fastest" internet for a five year old who wanted to use Paint. Honestly such a disgraceful service provider. Definitely going to be switching services so any recommendations on a reputable internet service provider would be greatly appreciated. read more

Do not switch to Centurylink! I repeat. Do not switch to Centurylink! Where do I start. Ok. Well, I setup centurylink internet for my parents because they were looking for a more affordable option than Cox. Signed them up for a promotional offer and 2 year contract according to the rep. Asked the rep several tines if my parents would receive the same price each month for 2 years under the contract. The answer was yes. Within a year of the contract the internet speed was marginal at best. Not as consistent as Cox but more affordable through the offer. After a year I get a call from my parents that the bill went up $40! Call Centurylink and they tell me that the offer was only for a year. They couldn't renew my offer and on top of that charge my parents an additional $15 to disconnect the line. As far as I'm concerned they are a bunch of con artists. If you are thinking about switching services thd best combo that you should get is Cox for internet (even though they are a little higher) and Direct TV for video. read more

I feel that Centurylink Prism still can't deliver a consistent television picture to the southeast Henderson part of valley, and until they bring more upgrades in all areas, I feel Prism can't be taken seriously as a real competitor to Cox or DirecTV. Centruylink's Las Vegas retail customer service representatives are pretty cool, and they do try there best in dealing with the Prism problems of freezing picture frames, but in the end most of the prism issue will be routed an out of state operator for you to talk too. The Las Vegas customer service is great for telephone, and internet issues, but when it comes to Prism TV, the most they actually can help you with is to show customers how reset the prism box, and pray the freezing stops. Due to the good customer service at the local offices, I'm bumping up Century link another star. Getting back to the PrismTV, I'm only about 3/4 miles from the transfer relay station, and I shouldn't be having knock off and freezes on my broadcast service, but it does happen about a couple of times an hour. We all know Fiber optics internet is the fastest transfer rate in the world, and Google is doing it at 1GB in Kansas City, but at them moment Prism is only going up to 10 to 40 mbps in Las Vegas and in my area it's maxed out at 10 mbps. The picture quality is very clear, but watching Football can be a little disheartening, because the refresh rate is showing blurs, and this shouldn't be happening on my Plasma because it has a 600 mhz refresh rate. On the other hand, If it's not a fast moving picture, the picture quality is great ! Another thing to bring up, if you only have two HD television in your house, and only two people living there. Prism is for you, because you can't record more than one show at a time, and also you can't watch more than two HD channels at the same time. There isn't any Time Warner sport network or CBS sport network, so if you're a Laker fans or UNLV running rebel fan...you're out of luck. I hate bashing this system, but it needs a lot of work before it can be ready for prime time. Don't get me wrong, the price is right, but I personally need better service for my household....Sorry Centurylink, but you need to bring it up a level. Thankfully, Prism has a 30 day escape clause, and I did excise the option to cancel on my contract. . Don't get me wrong, this system is perfect for a small household, but won't work for my household which has four televisions. The way I see it, when Centurylink get their internet to 1 GB speeds in the coming months, and you'll see everyone in Vegas coming your way, Heck, I'll come back to you at that point, because all of these Prism issues will disappear with higher speeds.. Speed kills, and I'm praying Centurylink gets it very soon. In any case, I'm still a DSL customer.with Centurylink, and looking forward to their upgrade.. Update: Centurylink no longer provides their PrismTV to my part of the woods. read more

After being thoroughly disappointed by Cox for 3 months now, we decided to take the risk and switch to Century Link. The install went smoothly - the technician was helpful and nice. He tacked down all the wiring that the Cox guys just left loose. He did leave our phones unhooked so I had to connect them after he left, which was a little bit of a nuisance. So far we're enjoying the Century Link service. Phone: no issues. Television: I like the guide and some of the options so much more than Cox. It's a little annoying that the main box doesn't have the time on it. I took that for granted with all the cable companies in the past. Internet: good speed for surfing, etc and have not had any disruptions yet. But I've noticed it's a little slow if I'm trying to watch a clip or video on youtube or something (and I opted for the fastest internet they offered). That's been a little frustrating but I don't watch things often enough where it's really affected me yet. I have yet to receive the bonus incentive, which isn't slated to get here for a few months. Also, the salesperson at CenturyLink, who was very nice, offered to credit us the amount of the installation, which I won't see until we get our first bill. So I'll update my review at that time and I'm sure I'll have some more real experience with Century Link then. But so far, so good. read more

Well I just started using CenturyLink's 10meg Internet and so far so good. It was super easy to get signed (almost too easy). I called and told the lady what I wanted and she asked a couple of questions and said she'd call me in 30 mins which she did (her names Ivy, she's super nice!). So she called and we set up a date for it to be turned on, I picked up my equipment which saves you install money and I was in and out before you knew it. Now getting the modem set up was a lil tricky even for someone like me who's pretty tech savvy. We had to end up hard resetting the modem and eventually the router but in the end everything seems peachy. Even thinking about getting the Prism TV. I'll keep you updated!!! read more

Gigabit salesperson came to my door, talked me into a 3 year commttment. I was considering selling and the guy said no problem, just move the service. I asked what if there wasn't gigabit service where I moved, they said they'd waive the etf. Fast forward 6 months and I've sold my home, put the service on hold while I move, and asked to transfer my gigabit. They only offer "up to" 10 mb at my new address 4 miles from my old address. They say I didn't get a promise of gigabit, just "service". I talk the buyers of my old home to take over my account, call Centurylink, they say they can't just move the service into the new buyers, they have to mail a letter. I ask for email, fax, anything, no, the "procedure" is to mail the letter. I tell them the buyers are jumpy and might switch to Cox if they can't get internet right away and I ask when the letter would be here, they say it should be there by Friday (it was Tuesday). I say lets go ahead and turn service back on, I don't want the buyers to back out of the deal. I schedule service to be turned back on Thursday afternoon. Installers don't show up Thursday, letter doesn't show up Friday. I'm on hold for hours where Centurylink keeps telling me they had previously turned on the service so didn't need to send an installer even though I had told them multiple times that I had moved all the equipment to my new house and the fiber line was damaged so needed an installer. They charge me 50 for the installer (which I thought was fair to avoid the ETF). They get the service, the buyers are grumbling but kids can do homework via internet. Letter never comes. Following week, they agree to send another letter. Following week, I beg them for an alternative to the mythical letter, they agree to let me come to a local office to pick up a letter. I'm charged another 150 for service, I'm now at 200 total, I spend an hour at the store fighting with the guy to give me the letter. They give me the letter to transfer yellowpage service. I say screw it, I'll fill it out, cross out anything related to yellowpages, get it notarized, and go to the buyers. The buyers say "nah", they'll get their own service. They say its been a hassle, they're upset. I say screw it, just put me on vacation mode, its cheaper than the ETF, they say they'll waive the ETF (after I file with the FCC of course complaining). I agree to let the service get cancelled if the fee gets waived. They send me a bill for 350. I call them, they say they can see where the manager waived the ETF, then explains that the ETF waived was the "extra" ETF above and beyond my contract amount. "I needed a manager to waive portions of the ETF that were above my contract ETF amount anyways?" 3 months later, total cost, 350 + 150 for 500 dollars and about 11 hours of being on hold and 1.5 hours of sitting in an office. And being repeatedly told "I could just keep the service at my new house for the steller 10MB of internet" to avoid half of the fees. read more

Excellent in making sales but could not live up to the services!!!! I feel really really bad for the technical support / personnel that works for this company. They are of a good character, kind and pleasant but unfortunately their so called 'SIGNAL' for TV prism and internet services are as of the poorest and lowest ever!!! One time on a fight night we ordered PPV which costs about $70.00 and it freezes while the boxing fight is going on!!!! My TV ALWAYS freezes and had to reset the whole DVR system. WORST WORST WORST WORST. Save your hard earned money and DO NOT get CenturyLink Prism. read more

Attention CenturLink Staff: I am writing this review on an experience that I have had with the CenturyLink Corporation. As a Professor in interrelations, I have to say that I know professionalism of a successful company, than a company that is full of risk. I was billed two bills from the CenturyLink company in which I do not have service with. Contacting CenturyLink customer service was like trying to find a needle in a hay stack. This company uses automative phone services responses, when a company uses automative phone response technology this is a "red flag warning". Companies that mostly use this technology avoid interactions of customer service complaints and they do not want to solve complaints that pertain to financial matters. It took me 35 minutes to get pass the automative responses. When I reached the first representative I explained my situation to him and his attitude was unpleasant when I told him about the financial mistake. So this representative solved one problem of one of the bills and said that he had to pass me over to the "retention department" now, I waited 1 hour and 45 minutes as I was relayed to 7 different representatives that told me that they had to forward me over to the right department, when I finally reached someone and explained my situation to them for the 8th time, this person apologized to me for all of the problems that I had went through and solved the problem, I want to thank Nicki for her kindness. As a professional in interrelations and a scholar, I am very disappointed in this company that interacts with customers through networking. My evaluation of this company is 0% I only acknowledge the one representative Nicki. In the reviewing of the present post of complaints it is to be made aware that this company has a negative impression on customer service and the community and is to be avoided as an internet and service provider. This company has leadership and managerial problems in which is demonstrated through the action of their employees. I recommend that CenturyLinks senior representatives and stakeholders sit down at the table and start with a new management risk plan, because the actions that are displayed are a risk to the customers of taking a chance of putting their finances and trust in a company that does not deliver on their products and services and make grave mistakes. I recommend that consumers use internet and service providers that are competent and that have good relations with their customers such as Dish network or Cox. Consumers should avoid services with CenturyLink until their customer satisfaction has improved and that they have demonstrated organizational professionalism. David E. Brown Sr., Ph.D., B.S., M.I.T. read more

Don't do it!!!! . Service sucks and customer service is the worse. Every call to customer service lasts from 40-60 mins, who has that time to wait on the phone. I had their internet package. the schedule instalation two times and left me waiting. Around 5;30 I got a call saying that I had been reschedule for another day. Are you serious!!!! they did this twice and the third time they finally sent someone on time. This time I had internet, unfortunately it did not work properly and after two week I called and canceled within their 30 day money back guaranteed. I have been disconeted since july. Its December and I still get a bill every month. I called and they adjusted it to zero balance, but I am tired to call every month with the same situation. I really hope that they stop this!!!! I moved to cox. A little bit pricey but I think is worth it. Their customer service is great read more

Century link sucks! We were on Cox and decided to switch due to rate increase and with century link we can opt to purchase the modem which we did. Well we got what we paid for! Service sucks, we hv been unsatisfied with our internet and make a decision to switch.. These past 4 days, we hv had no service, called 3x and told it's going to b fixed. Well it's day 4 I called, I was upset so got a week credit after I said it's useless I'm paying for something I can't use. They told it will b ok 3pm today, well it's now 730pm! I'm done with them I could care less bout paying more for better service!! read more

They have the worst customer service I've ever had to deal with. They only work backer hours which is unacceptable for an internet provider. I had an issue friday night last weekend it was laborday weekend. I couldn't get a hold of anyone till Tuesday morning. What is this 1984. Plus everytime i check my internet speed most of the time its half of what its supposed to be. CenturyLink is a scam company will h no integrity to its customers. Ill be happy to see them go out of business. read more

FIRST OFF... their fastest Internet speed is 18x slower than COX's second slowest speed. I'm totally serious. Every one from the phone reps, and in store service reps down to the installers are major assholes! It boggles my mind. Is being a dickhead a job requirement?! read more

CenturyLink - Centurylink false advertising! - Internet Service Providers Near Me - Henderson, Nevada

Absolutely the worst ISP in Las Vegas. I pay for 4MPS, I'm LUCKY most of the time to get around .43MPS, that is not a typo. That's 1/10 of what I'm paying for. When I call their Customer Non Service it takes 10 minutes minimum to talk to someone in India who barely speaks English. Then it takes another 30 minutes of them treating me like an idiot: "Is your modem turned on sir..." to get them to admit that THEY need to re set my wireless connection. AFTER ALL OFTHAT, 40 minutes of my time, I get about 10-20 minutes of 'normal' service before the whole thing goes south again. Later, Rinse, Repeat, WORST ISP EVER. read more

My internet has been up and down over a couple years unfortunately I don't have many choices where I live. I call them numerous times and getting ahold of someone to help you is nearly impossible . They start you off with the automated line and you can't get a representative for 10 minutes, then they send you to a different representative after talking to them for 15 minutes, then they send you to another representative after going through the security check for the third time and yet nothing was resolved same slow internet. Then they said I could upgrade and they could do some changes on the wiring to make it better and faster . Oh and yes charge me more , but same problem as before. read more

Where do I start, I am a medium business owner, with 100 phone lines. Centurylink has been my hell for over 3 years. Their customer service is absolutely horrible. 1. wait time over 15 mins 2. unorganized, so calling back to follow up is useless, they don't keep records. 3. no support, they don't know whats wrong when your lines go down, and send maintenance that cant fix it. Its always " talk to your phone vendor its not us" I am trying to get my phone numbers ported over to another carrier right now, and they are putting me through such a hassle for over a month, that I decided to not even keep the numbers anymore. This is by far one of the worst companies I have ever dealt with in the country. read more

Horrible from Day One, everything from customer service to the internet service, I was supposed to get speed of 25 mbps but all got if I was lucky 5 to 7 mbps, this was not enough to get wireless printer to work. My smart TV became useless for 1 1/2 months I tried and tried but never got any better, got worst and worst everyday. At the end I wanted not part of this company, so I requested my money back because of the horrible experience I had with their service and their customer service. I decided to pay a little more with another carrier in my town, which all I had anything but pleasure from day one, that is opposite I had with CenturyLink. I was told that, I would be getting my refund in 30 days when I disconnected but as today is over 5 months later and still I have seen my refund yet, I had to file a complaint with the FCC for help. If you don't pay your bill on time they hit you late fees, but they play stupid with your money, still no refund so beware. CenturyLink where is my refund? I don't recommend this service to anyone because of my own personal experience is been negative from day one. Is there is anyone getting 1 GIG Internet yet? They advertised it for years but everytime you ask, they replied is not here yet. Overprice service for what you get in return, is not worst it the headache they put you thru. read more

The absolute worst! One star is too many! My service is out at least once a month. They tell me go reset your box blah blah blah.......they make Cox Cable look amazing. I can't wait for this contract to be up! DON'T GET YOU'VE BEEN WARNED THE SERVICE IS HORRIBLE.... read more

DON'T WALK. RUN AWAY. I thought the previous posts were just bitter customers. Not true. Centurylink will waste your time. After three failed installation appointments, I am cancelling my services today as representatives lied to me on several occasions about being serviced. I made an appointment last Saturday and waited 7 hrs for a technician to come only to find out that no technicians work on Saturdays. I was then rescheduled and given an exact appointment time only for the technician to lie and say that he came out when he did not. I spoke to a representative who then went and dispatched another technician to come out on today, a Saturday. I said, "what happened to not serving homes on a Saturday?" To which the rep said, "Oh, he'll make an exception for you." Do the math. The technician never came. Back to my opening statement, do not walk. Run from this company. They will tell you a lie with a sweet voice then waste your time with no apology and no empathy. read more

SCAMMERS. We cancelled our service in December 2015 and they said they would send a label to ship the equipment back. We NEVER received the label. Because we know they are scammers, we decided to PAY OUT OF POCKET and ship the equipment back to the address listed on the website via tracked courier. We get a bill 3 months later claiming we owe $99 for unreturend equipment. IMMEDIATELY, I call their CS department and dispute the bill, providing the UPS tracking code. Guess what? After 1 week, they charge my account with the same amount. I called them and they say "Well you did not cancel AUTO PAY" ... WHAT? I cancelled my account MONTHS AGO, but AUTO PAY is still in effect? "We are investigating the issue" AFTER 3 months? How about you don't charge me until you have investigated enough and put my account on hold, regardless of AUTO PAY? Why should I lend you guys money for free when I have 4 kids? They CAUSED MY BANK ACCOUNT TO OVERDRAWN!!! Jokers. read more

Centurylink is bar none the worst company i have ever dealt with, even among cable companies which is really pathetic. I called them 3 times, and they never updated their notes or kept record of my call. Everything each customer service rep promised was never done or followed through with This company is terrible read more

They are no longer around,can't believe not one store in all of Las Vegas,Nevada.Very disappointing when you need to return service items.We have had them for years,their customer service is gone downhill. read more

Worst company I have ever did business with. Be careful, I would not start any kind of service with them. They do not take care of any of your issues. And they make it hard to cancel. read more

This company is the worst I've ever dealt with. If I could give them no stars I would. Their customer service reps are incompetent and consistently give incorrect information costing us a ton of $. My ordeal is too long to describe, but trust me, go with Cox! I'll be filing a compliant with the FCC. read more

This is the worst customer service company I have ever dill in my life with I am still stuck with the security system, even after hours and hours at the phone.... As well bill are way bigger then the price you agreed on, customer service is most of the time rude and frequently knowledge less .... Just stay out of this! Many other better option around This is not for the store! read more

The worst and stupidest customer service. Before notifying me that installation will take place 4 week after starting an account they withdrew $65 starting fee from my account and notified me of the 4 week installation gap. But that's not the worst yet after I refused and cancelled their one month off service they said they will mail my refund in 15 days. It's 2 months now and I haven't gotten my refund yet and every time I call to see where my money is a dumber person answers the phone giving me the stupidest reason or how it could take long to get a refund. Do not and I repeat do not even give them any credit card or banking information they are worst than those out of country fraud scams. These mother f-ers will go through ur account any take everything out. They should be closed down and thrown in the trash, read more

Absolute worst!!! We received our modem but they said they had to send a tech to set it up.. ok fine no problem a week later still nothing. The rep said we were on the list with an appointment just the tech never showed and they didn't know why! What! Really!! Honestly feel like going back with Cox read more

I have had Prism for 2 months and could not be happier. There is a ton of HD channels and the On Demand speed is like light speed compared to Cox. Also, the wireless router has worked perfectly for 2 months with no resets. I hope to see a more expansive free On Demand section as the service grows. read more

I called century link 800 number multiple times for internet assistance and got NOTHING.

My dad passed away, and they would not let me disconnect his phone. They gave me such a problem and kept giving me such a problem saying I was not authorized to call about his bill even though he passed away, and kept charging his account. 0 stars for this place. read more

Only giving one star because I can't give less Please please be aware making contracts over the phone!!! 1yr I stayed on a month to month after the yr was up I decided to stay a second year on a month to month again but this yr I'd pay $10more and again on a automated payment agreement. Then I move try to cancel and now they claim I'm on a year contract when I never agreed to nothing more than a month to month because I knew I would eventually move!! Two months after they charge my account with $191 without a notice!! And now that I've cancelled am told I'm in a contract when I paid almost a year 10more than the previous to be able to stay month to month so frustrating this means someone put me on a contract agreement in the century link department without my consent I feel EXTREMELY VIOLATED!!!! read more

Not really anything new to add here. Same crappy customer service as everyone else. I tried to change my service and waited 6 days for a technician to show up. I talked to customer service 14 different times trying to find out where the tech was and was promised he would show up in a four hour window each time. I was promised $20 three different times and $35 one time for the inconvenience, and of course never saw any of it. My one recommendation if you make the mistake of trying to get this pathetic excuse to give you internet service is GET CONFIRMATION NUMBERS FOR WHEN THEY PROMISE TO GIVE YOU CUSTOMER SATISFACTION CREDIT. Good luck. read more

Worst service I've ever experienced from a company. I've had their internet service for a little over a month now. I've had to call 4 times already because of crappy connection speeds and each time they've had to send someone out to check the lines in the neighborhood. Not to mention the nightmare I experienced during the initial installation. Overall they've now wasted a good 20 hours of my time in the past month. I will be switching back to Cox tomorrow and cancelling their atrocious service. read more

Do not, I repeat, do not get CenturyLink for your internet service...No matter what kind of deal you are offered. It is as bad, maybe worse, than old-school dial up. My speed is 10mbs downloads and 0.9mbs uploads. Took over 12 hours to upload a 20 minute video to YouTube. Unless your only plan is to check Facebook through your home wifi, search elsewhere for service. I promise you will thank me later! read more