Stacy & Joey got me into a new internet plan and i will save money. Nice thing is that it is same…read morerate forever. It is a better plan too. Thanks Joey & Stacey!

I am writing you for I was totally impressed by an ASTOUND co-worker, Joey Langer; his customer…read moreservice was EXEMPLAY. Here's why: I visited the Astound PO store two weeks ago and addressed my bill with a representative. We agreed upon a fair price point. Following, I received a bill statement from Astound highlighting an increase to $149.00 which was almost twice my previous bill and more than double the new price point agreed upon when I visited the Astound PO storefront. So ... I dropped in on SATURDAY, November 15 and met with Joey; he was working alone and there was a line literally out the door. He was gracious and timely with everyone one of us. This was impressive! When we spoke, he said he would get back to me on Monday for he needed to reun this by his supervisor or team. Today, MONDAY, the 17th, he called me with good news, the plan was reduced. And he demonstrated what he promised: 1. A call back 2. And follow through on the billing And I am happy to continue to be an Astound customer another year due to Joey's service.

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both…read morephone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they'd need to switch to Quantum Fiber, CenturyLink's supposed "sister company." Without warning, CenturyLink had already cut their service. After examining their modem's setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, "Oh, we're going to need to dig a cable to the house. We'll do it after the holidays." No firm date, no follow-up plan--just a vague "after the holidays." The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws--both elderly and not comfortable using cell phones--had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as "connected." A manager dismissed me with a hollow apology: "As much as we'd love to help, we just can't reconnect the phone now that it's swapped over to Quantum." Weeks later, my mother-in-law called CenturyLink directly and was told, "Oh, this isn't right. We can reconnect your phone until Quantum finishes the install." That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they've done absolutely nothing to deliver service. This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn't touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away. I'm also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent--it's disgraceful.

If I could give negative stars, I would! My disabled parents, ages 95 and 86, have received less…read morethan 5 days of service over a one month period. Their "service" is constantly down. After 5 service calls, they still do not have phone or internet! Per their own technicians, Century Link/Lumen will not properly maintain their infrastructure and have "crumbling lines." They use temporary solutions that quickly fail in order to skirt legal requirements. This company should be out of business and held criminally responsible for failing to provide service to the disabled!

We asked for Peter to come out to our home on harstine island to do a test for a satellite system…read morefor internet that has a $1000.00 surcharge, which we were willing to pay because it is such a source of stress for us. Well, he came up with an option without the surcharge. He just finished installing and did such a great job. He wired our tv directly (which I did not expect) installed equipment, and wow! I think he created a miracle that I never thought I would see here where there is no fiber optics! He not only did a great job of installing, but solved a problem that has plagued us for years. My wife can now work from here with no concern for being cut off...Peter has made our life...peaceful again! Thank you Peter!

*Highly* recommend Peter! I needed help installing a Starlink satellite dish, and not only did he…read moreinstall it with all the bells and whistles, Peter mounted it to a 100' tree where we're now getting super fast, reliable WI-FI. Peter scoped out our property to identify the best tree for mounting (we live in a forest), ran cables from the dish into the house with clean, strategically placed hardware, and was super meticulous about clean up. It's rare that I've encountered someone not only with such highly cultivated skill (electrical + tree), but also with such strong attention to detail, clear communication, and genuinely great personality. Peter ticks all these boxes. Thanks, Peter!! :)

I've lived all over the country and this is the best TV set-up service I've had…read more I recently moved into a new apartment building where the cable had been damaged during construction. This was totally out of DSI's control. Nonetheless, Jay Gordon, the owner, and his associate stopped by on a Saturday afternoon to personally diagnose the situation. When the problem was finally solved, Jay came back to set up my DIRECTV. DSI showed responsibility and attention to detail where my apartment simply did not. Their customer service is outstanding, and so is my DIRECTV! I highly recommend.

Uses phishing practices to try and gain business. Will masquerade to building management that this…read moreis being sought after by the HOA board (when it's not), attempting to get into a legal contract. Not a reputable business practice, especially when cold-selling inferior services. Do not engage-

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Got my installation fee waived, friendly employees that care about you and will help you find the…read morebest deal, not necessarily the one that costs the most.

From the owner: Best Connect (formerly EL RAFA ) is a family owned business that has been serving the South Puget…read moreSound area for over 8 years, by bringing customers the best in TV and Internet services. Our customers are residential and commercial. We pride ourselves on outstanding customer service, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today and we can set you up tomorrow (next day install is subject to availability). Ask for a Spanish assistant.

Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely…read moreurgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS.

1 hour on the line trying to get an agent to help out on false promises that 1 manager gave, they…read morejust throw the call from one department to another not giving a F*** about costumers.

Wonderful customer service. Instead of spending hours trying to talk to a human on the phone I…read morejust drive to the brick and mortar store. Made appt that day and was seen immediately.The staff is friendly and very helpful. They took time to hear me out and solved the issue.

trying to get to talk anyone but the recording which is NO help what so ever very poor quality …read more then it take for never to get some one and when you do they do not know much about the cable and what the customer should be getting. you need to train your people better. I have been trying for two month off and on to get my programing that I have paid for.

All the ratings are really old. I think it's important for me to come here and maybe even update my…read morerating in the future. I went in with one simple question. But the guy there was just off. Had a real attitude. You ever seen those guys that think they know everything and real condescending? With all the competition and more affordable options out there and networks getting better Verizon should know customer service in a small town community is easy to do and has real value. Yeah, I'll update you again guys hopefully he's not around for long.

Incredibly frustrated, bought a new phone here in August, I was supposed to get a rebate on my old…read morephone. Paid the difference between the two in cash. Now I'm being charged a month payment for the remaining balance even though I shouldn't owe a dime. And come to find out after the fact they accidentally overcharged for my phone in the first place.