The man, the owner, is perfectly friendly, business natured, and wants to help! I needed a light…read morefixture $3, 2ft wire $.98, and an infinity bulb $6.99. The place is filled with stuff, there is almost no walking area, does it matter? No! He went into his back room and minutes later returned with all three items like the WIZARD OF OZ! I left, but quickly returned since I needed one washer as well, the packs were $1.50, he without me asking, offered to find one, lose washer, he did, only $.25! I literally gave him one quarter and left. Each part worked perfectly. I will go back, RadioShack didn't have what I needed but he did! Bring cash unless over $20, but there is an ATM IN THE BODEGA NEXT DOOR! Great convenience!

Never go here. They made 4 completely wrong keys. Then yelled at me for ten min bc it was somehow…read moreMY fault- he said that **I** should have known to NOT LET the 'minor' cut the key. Do you see how ridiculous this is?!!!? HE'S the boss!!! Why on earth would he have 'THE MINOR' work the machine then, and stand at the counter with the key machine?!!!? It seemed that 'the minor' wanted to help, and was at the counter for service. (How was I supposed to know he didn't know how to cut them?!!!? He LOOKS like an adult! Why was he even ALLOWED to cut the keys?!!!?) After the first two not working, after going all the way back home to find out, I came all the way back for two working keys, which didn't work, either. No apology from either one of them- just 'I used the wrong key'. Then he made two more. Went back home, and they did NOT work. I should have known, because the customer in there right before me was yelling at the store owner. I just had no idea what they were yelling about. Horribly rude, incompetent service. The mistake would have been forgivable if the owner wouldn't blame the customer(s) about something that's so clearly both their fault. Then he got angry and yelled at me for wanting a refund after FOUR keys didn't work- I wasn't going to go all the way back AGAIN- I would give him negative stars and revoke his 'service' store. HE HAD ONE JOB. Yelling about why your workers are incompetent really does not help your cause. (FYI, after about 8 minutes of his tirade, eventually he said they didn't work because the key was a copy. It wasn't, it was an original. I just wanted to see what he had to say for himself afterwards. If that were even a true reason, he never once mentioned it before.)

This is an awesome place to get paint and all the condiments that go with it. Angelo was extremely…read morehelpful and completely understood my project. He alerted me to the sales they had going on and was very laid back about my semi-first time DIY painting which included sanding and spackle. They have a great selection of colors, all of which contain primer. Parking is super easy, too. Highly recommend! Not sure if I recommend MYSELF yet, but if I don't spill the paint on my couch I would consider it a success!

I went in this morning looking for a paint edger, the person working there knew what I was looking…read morefor and I bought one along with a package of pads.

Why I won't be back (message for mgmt):…read more I've been a customer for years, made a loyalty account last year, and have spent thousands of dollars on paint over those years. Went in today (8/10) to buy some paint for a small (& cheap) project. After I selected my color, I went to the rep (Eamon) and asked for the cheapest flat-sheen paint they had in a quart or gallon size. Eamon proceeds to pull Emerald in a quart size off the shelf and tell me this is the cheapest paint aside from their samples. I didn't bother to let him know that that *I* knew that Emerald is the most expensive line per oz. At ~$22 a quart, a good rep, knowing the circumstances of my project should've recommended a gallon of Captivate (or literally any other line) which is 4 bucks more for an *entire* gallon. And no, there wasn't a stock shortage -- I checked out what they had when I first walked in. At this point I asked if I could purchase two sample sizes instead, and after looking at his stock of 6 tells me he can only sell me one. I informed him that the last week I purchased 3 samples when there were also only 6 with no problem, and so he lies and tells me this is a store policy and shrugs. Either have the policy posted, or sell your stock. Considering I've purchased many multiples of samples from SW in the past, I think it's bs. I have also never had a store tell me they can't sell me the product they have in stock. Super weird and uncomfortable interaction overall. Feeling like I was being cheated out on price, and then fed a bullsh*t line about store policy so he could save face. First interaction with Eamon, I'm sure he's an okay guy, but needs a training on customer service. Won't be back and will bike over to a different paint store for this project and for others. There's so many paint brands nowadays! ----------------------------------------- If you want to still go...What I like about this store: - Of the reps I've encountered, they give you space to explore the color cards at your leisure and don't hover. Avoid Eamon though. - It's a few blocks from where I live and I believe one of the only paint stores on the west side (vs. F&B or BM on the east). - Good hours, open on time - Always have the line, sheen, and size container that I want - Cashiers always have the coupon codes ready to scan (if you forget) - They'll happily look up your past purchases in case you forget a paint color name (which I do all of the time)

ordered online 2 days ago what I needed for pick up today. Painting starts tomorrow at 9am so i…read moreneeded to have everything in place by then. Called ahead when I hadn't heard back and Felicia said she was with other customers and the order hadn't been started yet. As it was Sunday I needed to get it together ASAP in case i had to go elsewhere to get what I needed I went in person. Years of customer service has taught me that phone and internet fall behind live clients. Felicia was lovely and patient with my near freak out and got it all together with the changes I decided on. She also confirmed how much paint I would actually be needing. Though she was great I am concerned that the order wasn't put together the day before in case she *was* busy and couldn't get it together in time. *district mgr just called to make sure everything was fine.

GREAT store with GREAT service -- Eddie was so knowledgable, good at explaining pros and cons,…read moreasking helpful questions, and willing to share opinions and experiences when asked. While I was making decisions he served three customers without hurry, one of whom was a professional and two who were laypeople like me, and each received excellent service. Highly highly recommend!

(From a New Yorker not Dallas)…read more Look no further, family owned business Franklin and Lennon paint store is the absolute BEST when it comes to fulfilling all of your paint needs. I have been going to Franklin and Lennon for over a decade because they have outstanding customer service and remarkable knowledge of anything and everything paint related. Their level of service is first-rate and the specialized attention is commendable. Kevin has been incredibly helpful to me over the years. With his suggestions and expertise I always end up 100% satisfied with the finished result. Like many other stores, I never leave feeling rushed or pressured to make a decision. They take their time to answer all of your questions and always offer suggestions or advice if they think it may enhance your project. They are top notch and true professionals! The store is bright, open and uncluttered - laid out in a way that makes your shopping experience easy. They are well stocked, offer delivery and the prices are on the low side. The fact that they are a family owned business adds to the care and the quality of their brand and also how you feel treated as a customer. They are the finest in their field. Be sure to stop into this lovely local paint store. You'll always leave a happy customer. Lisa-Marie :-) Long time customer

Came here for some paint. Even though I like my choices, I might stick to my usual spots. This was…read morepretty expensive for two pints. So idk.... The stars are for the service and speed in which I was in and out.

Looks great and to the best effect for my home! Will definitely continue using them all the time. I…read moreeven recommended the family to buy.

I don't know how this place doesn't have five stars. I've been here several times, and every visit…read moreI've received patient, attentive, and knowledgeable help from Chris, the assistant manager. I had no idea what I was doing or which colors I wanted, and Chris expertly guided me--patiently and thoughtfully--toward the perfect shades that are now on my walls. I absolutely love them and never would have found them without Chris's help. The other employees are also consistently friendly and helpful. Highly recommend!

I spent over an hour on the phone trying to get a quote emailed to me, but they were unable to send…read moreit. I had to go in person to pick it up. The issue started when I asked, "Do you speak English?" during the initial call (as there seemed to be a communication barrier). When I arrived to collect the quote, the employee (Danny, who appeared to be a manager) was still upset about it. It was obvious from his expression and tone--he even commented, "So that was you on the phone." I immediately apologized, but he couldn't let it go and focused entirely on that instead of helping with the quote or providing good service. He asked someone else to print it out rather than handle it himself. This level of unprofessionalism from someone in a management role is unacceptable, especially in a retail environment where customers are simply trying to buy paint and supplies. The focus should be on the customer and the store, not holding a grudge over a single question.

Amazing service! All the employees were very helpful and friendly, I'm happy with my experience and…read morewill definitely come back.

Horrible customer service. Peopele at the register is very Unprofessional, very rude…read moreI do not recommend this place

If every store employee/owner was as friendly and helpful as the man working here, the world would…read moreundoubtedly be a much better place. Had just what I needed for my painting project, and he gave me tons of great advice/pointers on my project as we were checking out! Thank you!!

Friendly service, knowledgeable personnel and great selection of paints. I called a half an hour…read morebefore they closed and said I wanted to get pints of three different colors so I could test them in my home. I showed up 10 minutes later, and he already had the colors swatches out, and he got started with mixing right away. I'll definitely come back.

I love coming here to buy plant foods. There's also a small coffee shop in the back with limited…read moreseating. The ambiance is chill! The staff can be a little rude so I usually look for my own items.

This is the coolest and most beautiful hardware store! Conveniently located off the 2&3 125th…read morestation in Harlem, I was blown away by all the live plants inside! PLUS there's a secret cafe tucked in the back with seating and drinks. Service was friendly and I thought the pricing was very reasonable. Such a cool gem that I'm happy to have stumbled upon!

This is my local hardware store and the staff are always extraordinarily friendly and helpful. I…read morewalked in yesterday and asked how to remove an old safety gate from my window. They told me to come back the next day (today) and without hesitation, they sent someone over to help me out. For something I expected to pay hundreds for, they gave me an incredible deal for the work they did. It is so great having a dependable hardware store nearby who are quick to assist and help at a great and fair price!

I've been doing business with this hardware store for over 20 years. They're very helpful and…read moreextremely friendly.