I know the rating of this place is a solid 4. But this is OUR EXPERIENCE. My bf and I were looking for a new place to go to for dinner and saw a Groupon, $14 for $30 worth of food. Great deal right? Well, you decide.
ATMOSPHERE & DECOR: **
The place looked old inside, white table cloths and tables really close together, too close actually. The waiting area (the bar) was pretty dirty, it needed some cleaning. Normally it wouldn't matter, but it is a restaurant after all. There's also an old dingy smell that hung in the air, probably coming from the carpet, it looked like it hasn't been cleaned in a while.
WAIT TIME: *
We went on a Saturday night. We got there at 7:15pm and was told there's a 15-20min wait. 7:45pm came and still no table. We asked the hostess and she said, "people are leaving, we'll get you seated soon." There were 2 other couples waiting that came after us, at 8pm, they sat them before us. We finally came up to the hostess and after apologizing to us, she sat us at 8:10pm. 55 minutes wait.
FOOD: **
We ordered the sausage with garlic noodles and the baked chicken. Our meal also came with sourdough bread, soup and salad. Bread and soup were good except for the wilted and really oily salad, which had a blonde strand of hair, so we didn't eat it. The sausage had a weird old taste to it, i didn't like the way it was cured, but that's just a matter of taste, but there was no excuse as to why it was overcooked, tough and rubbery and was so hard to cut. I only ate one, and it's because I was hungry. The baked half chicken was seasoned well, but it was on the dry side, it wasn't anything special. Just like any rotisserie chicken you can buy at a grocery store for $6. The couple we were talking to at the bar raved about the food. They liked the flank steak and the rack of lamb. I'm sure they're good. Maybe we ordered wrong. I'll pass along their recommendation. But do consider our review when ordering the chicken and the sausage. By the way, their sodas are flat. Maybe the soda machine needs fixing.
SERVICE: *
This is where it matters most to me. A restaurant is a service industry and customer service is paramount on whether they'll see you once or a repeat customer. I would have been willing to give this place another try but the service is really lacking. We came at 7:15pm, didn't get seated until 8:10pm, main dishes didn't come until 8:50pm. The place closes at 9pm and we barely started our dinner. It was a good 10min before our server came to our table, so the hostess, thankfully, got us our bread. Our server was rude, she didn't even say sorry for making us wait or introduce herself, she just said, "what can I get for you?" We gave our order and when I told her I'd like to change my drink she seemed annoyed. The food took forever, the hostess came to use 2x to let us know it's coming, no server once again to update us. We found out that there was a room full of people in the other room that they are all catering to. By the time we got out of there, it was already 9:30pm. They were also rude to one another. Yelling at each other across the room or making snide comments in front of everyone. It was just an overall negative experience.
We're not stopping anyone from dining there but we wanted to add our experience to the mix. Hopefully the restaurant will see this review and make some positive changes in order to keep customers coming in. read more