Terrible service answering the phones.It's takes thirty minutes to make an appointment ‍read more

Trying to schedule an appointment for my father and I was on hold for almost an hour, just to hear…read morethe recording say, you have contacted our office after hours! It is 3:25pm., Your website stats that you are open until 5:00pm.

Dr. Cheung is an outstanding doctor. Very welcoming and easy to talk to. He listens to you and asks…read moreif you have any other questions or concerns. He is reassuring and takes his time to listen to your medical issues. Be does not rush you and is very personal. Highly recommend.

Outstanding doctor and fantastic group working there. I'm very happy to have him as my oncology…read more The office is beautiful. It is a very comforting feeling as soon as you walk in. I'm blessed to have Dr. Cheung as my oncologist! Thank you.

My father received treatment here for over a year. He was treated with dignity and respect despite…read morehis infirm condition (RAEB at age 93). The Oncology Institute accommodated his wheelchair and were always clear on what the course of treatment was. It was simple to schedule and re-schedule appointments. At one point an oral chemo medication was prescribed and they were able to take the copay for the pills in the office. Dr. Manuel Zavallos was able to explain what was happening to my dad, what the treatment should be and most importantly WHY each course of action was being taken. Katya and other caring clinicians administered injections and blood draws with compassion and prioritized uplifting my dad's spirits. There were a few times my dad needed blood transfusions at the ER and the Oncology Institute had complex paperwork ready for pickup for us on our way to the hospital. While my father's passing was inevitable with this dreaded disease he was clear with me that the Oncology Institute extended his life by the treatments as well as the way he was handled as a patient. They made the 93rd and final year of his life one of comfort in the knowledge his care was in great hands.

Get rid of the call center.......More open communication between oncologist and patient...... Make…read morethe patients feel as if it's not a cattle call

Dr. Shum is kind, professional, knowledgeable, and takes the time to explain everything clearly. I…read morealways feel head during my visits, and I appreciate the thoughtful approach to my care. I highly recommend Dr. Merrill Shum to anyone looking for a caring and attentive physician.

Dr. Merrill Shum MD is the best oncologist out there. He makes sure your care is top priority! I…read morehighly recommend him! The utmost care and compassion and excellent quality care! When you first walk into the office there is Kim and Joscelyn to greet you with their beautiful smiles! Alexus calls you back to take your vitals and draw your blood, hands down she is the best phlebotomist out there! Thank you Ally for your kind voice and making everyone feel comfortable as you administer my medications and fluids all the while monitoring my IV! I'm grateful for having the best team in Whittier! You've done good Dr. Shum! Your Staff is amazing! Thank you! You are all loved

I am writing to formally express my concerns regarding the treatment I received during my recent…read moreoncology appointment with Dr. Sachdev on 11-27-2024. I left the appointment feeling dismissed, disrespected, and uncertain about the level of care I was receiving. I would like to detail the specific issues that led to my dissatisfaction and loss of confidence in Dr. Sachdev's ability to provide compassionate and competent care. 1. Lack of Compassion and Dismissive Attitude I felt that my diagnosis of breast cancer was treated as a minor or insignificant issue. While I understand that Dr. Sachdev deals with cancer cases daily, her bedside manner lacked the empathy and compassion I expected during such a challenging and emotional time. For example, when I expressed my fear about incomplete imaging and the possibility of undetected cancer, her responses did not provide reassurance or understanding. 2. Miscommunication and Gaslighting During our conversation, I expressed concern that only one specific area of my left breast had been imaged via ultrasound. Dr. Sachdev insisted that the entire breast was imaged, but later that evening, the nurse practitioner confirmed that only the specific spot where the tumor is located was examined. This inconsistency left me feeling unheard and invalidated. 3. Inadequate Breast Exam Dr. Sachdev's breast exam did not inspire confidence. She was unable to locate the lump in my left breast until I pointed it out, which raised concerns about her ability to detect abnormalities during the exam. This made me question the accuracy of her assessment of my right breast and whether any potential issues could have been overlooked. 4. Dismissiveness of Claustrophobia and MRI Challenges I was unable to complete my breast MRI due to severe claustrophobia, despite making two attempts. When I brought this up, Dr. Sachdev dismissed my concerns and claimed she had never heard of patients being sedated for MRIs. This contradicts the information provided by the breast center's pamphlet and imaging center staff, who stated that approximately 10% of claustrophobic patients require sedation. The nurse practitioner later confirmed that referrals for sedation have been made in the past, but this option was not considered during my appointment. 5. Lack of Comprehensive Imaging Given that my cancer was not detected through mammograms but was identified only after I felt a lump and requested an ultrasound and biopsy, I am deeply concerned that I have not received sufficient imaging to ensure that cancer is not present in other areas, including my right breast or lymph nodes. When I voiced this concern, Dr. Sachdev's assurance that "cancer cannot jump from the left breast to the right breast" felt dismissive rather than thorough. Steps I Have Taken Due to these experiences, I have requested my primary care physician to refer me to another oncology center. However, I feel it is important to address these issues to ensure no other patients feel dismissed, invalidated, or inadequately cared for.

Please go to City Of Hope or Torrance Memorial do not come here Mary the nurse practitioner will…read morelie to to your face and tell you that you're getting better to where she even draws pictures and show you how the cancer is disappearing. She actually sat there and drew a picture and told us the cancer is all gone without even doing a CT scan then she says well because she lost herhair, the chemo is working, we finally got a CT scan and the cancer spread everywhere. Mary doesn't know her head from her rear go see someone else this place is a joke and they're gonna have a huge lawsuit pretty soon.

Thank You for taking good care of my husband. We love the friendliness of the staff and the…read morecleanliness of the facility. They work hard to keep things running on time. When I visited they took the time to explain to me what they were doing for my husband.

When we found out that my mother had cancer we had no idea what that entailed. After all her…read moresurgeries and countless appointments we were sent to radiation. I'm eternally grateful to everyone here at Southland Radiation where my mother received 31 sessions of radiation. The Downey office staff is amazing. Randy, Jasmin and Jerry are the most kindhearted people around. Amy who's doing her hours for school is learning so quickly we hope you get to stay on permanently. Words cannot express how wonderful we felt in your care. Cancer definitely sucks but with people like this in your corner you feel like you can conquer it. Thank you!!! Thank you being so patient with us. Thank you for your care and attention. The love that you bring to everyone that walks through those doors is unlike anything I've seen before.

Simply the best!!! His research could change cancer diagnosis and treatment forever!!!read more

Dr, Nagourney is an absolute genius. He has incredible erudition and spends the necessary time…read morewith me to figure out and explain every approach to cure my cancer. He is not a cookie cutter oncologist. His thinking is creative and very much out of the box. His assays are world famous and groundbreaking. Very few people know how compassionate and thoughtful his bedside manner is though. I cannot recommend him highly enough. I am so grateful to have him as my doctor.

I have been waiting since April. This is now almost the end of October for a refund from them. They…read moreowe me $75 and at this point it's not even the money. I went and had my infusion and my insurance told me that it's not going to cost me anything and when I went there, they told me that there is a copayment. I told them no my insurance says there's not they said if you don't pay then you can't get the infusion so I paid and I was right and they owe me the money. Cannot get in touch with anyone only get overseas customer service that has not helped. They can't speak to me I've tried to reach the corporate office and they bring me back to the overseas customer service. I did finally speak to somebody in July who told me that it should be there the check should be here in two weeks again it is now October 20 25 and I did speak to somebody the other day at corporate office who said that they were sending it out I got a check for $15 not for 75. This company is terrible when it comes to their business so if you have anything with your insurance, beware

I can not say enough about how grateful I am for Dr. Sheri Marquez and her team. She has been…read moreespecially helpful during these unprecedented times specifically with pain management. She has also been a huge advocate for my care and has been the only Doctor who returns my calls. Also, a huge shout out to Diane who helped me to get an appointment for an MRI in a week at another location versus having to wait a month at the location I was referred to. She really helped to expedite the process so I could begin receiving treatment in a more timely manner. She even called me to let me know the positive results of my MRI as soon as they were available to her, which is important during these trying times. Thank you so much for all your time, effort, and compassion.

Terrible clinic -- avoid if you care about your loved ones…read more Our experience here during a cancer crisis was beyond frustrating. Dr. Kim, the oncologist, showed zero compassion -- he rolled his eyes when we told him this was our first referral after the diagnosis and offered no helpful information beyond saying surgery was urgent. He claimed he submitted a referral, but a week later we learned it hadn't been sent. No apology -- just a late submission to a surgeon who doesn't even accept new patients. We found a qualified surgeon ourselves and requested a new referral, only to be stonewalled by the authorizations department with excuses like "it'll take 7 days," blaming insurance (which confirmed approvals take minutes). No call back from the doctor. Phones go unanswered. Office feels chaotic and unprofessional. In a time when every day matters, they cost us nearly two weeks. Stay away from this clinic -- especially if time, care, and communication matter.

I never wanted to write this. But as someone who has sworn an oath in my federal role and is bound…read moreby strict standards of compliance and integrity, I have a legal and moral obligation to speak up. The Oncology Institute (TOI) failed my family and that's putting it mildly. A suspicious mass identified earlier this year was met with same day canceled appointments, delayed referrals, and no follow ups.. I not only became a full time caregiver for my loved one, I was now forced to take over TOI's administrative responsibilities: making calls, chasing authorizations, tracking down labs, coordinating between facilities. That is not the job of a family member. That's the clinic's job, and they failed. Because of this negligence, the cancer has spread and terminal. The fallout wasn't just emotional. I've lost income and have had to decline federal job assignments to manage the mess they created. While TOI hides behind California's malpractice caps and legal protections, this is no longer just a state issue. The failures here rise to a level that demands federal oversight. Formal complaints will be filed. I refuse to stay silent while others risk going through the same. I will pursue every legal remedy available to ensure this organization is held financially and ethically accountable for the harm it caused.

I was going to give the whole troubled history of how I came to be Dr. Rayhanabad's patient, but…read moreit's a long story, so instead I'll just relay the recent, happy part of my story. I want to start off by saying that finding Dr. Rayhanabad (here on Yelp) was the BEST FIND I've ever had! Well, actually, I believe I was being Divinely *led* here (to this Yelp review); in fact, Divinity has stayed with me, and Dr. Rayhanabad, during this whole trial! Thankfully, my breast cancer was discovered early, and Dr. Ray..., unbeknownst to her at the time, scooped it all out! "Unbeknownst to her at the time..." because all the tests showed that my cancer was only 3cm and so that is the number that Dr. Ray... was working with during my surgery. But, because it's her practice to scoop out more tissue (more than many, if not most, of her peers), she ended up getting out all 4cm of the cancer with 1cm of clear margins! When I saw her at my post-op follow-up appt., she said she was very surprised at the actual size of my cancer, which, she said, made her even happier when she saw that the tissue had clear margins. She said she did the Dance of Joy! She also said that I was very lucky, because if she had known it was actually 4cm in size, she would've had to do a mastectomy. (I have since told her that maybe I should be a case study to show that you don't necessarily have to do a mastectomy based solely on the size of the cancer.) Anyway, due to the fact that Dr. Rayhanabad is a superbly skilled surgeon who has a high success rate in following the "One and Done" motto, all the (known) cancer is out of me! ("One and Done" meaning, only going into surgery once, get out all the cancer, and be done with it.) I am so happy that Dr. Rayhanabad will be with me on this journey for the foreseeable future; and now, when I see her walk into the room, I get such a sense of joy & comfort. THANK YOU Dr. Rayhanabad for your surgical skills, for the joy your work brings you, and for the great love you have for your patients! And, the gals in the office are pretty nifty too - smiling, friendly, helpful ladies!

This was my first appointment with Dr. Rayhanabad. She was very focused, positive and caring. Her…read morereputation is high in the community because she is so good at what she does. I know several, yes, several women who see her and every lady has given me positive feedback on the care they receive from her. I must note that she is so sought out that you may have to wait a while in the waiting room. I had to wait 90 minutes before I was seen. Perhaps because she takes TIME with each patient and you do not feel rushed. She was mindful of the wait and apologized.