I want to thank Lewis, Luis, and Bert for all the help. They were honest and told us the previous…read moreshop messed up the job. They could have took my money, but instead did the right thing. They said the other mechanic shop I went too messed up on the repair. Thank you, everyone! I totally recommend!

I took my car in for a simple inspection. A week later the engine light came on. They suspected…read moreelectronic water pump but light went out. They said I should be able to drive and bring it back in when the light comes back on. I asked should I have any worries and the said no. Now I am sitting on the side of the road waiting for tow because my car stopped.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

I don't have to tell you that a transmission repair is probably one of the most expensive auto…read morerepair we ever have to make. An auto expense that could potentially exceed $3,000 really demand that you do your homework to find the right transmission repair shop. For two weeks, I researched and interviewed over 10 transmission shops before I eventually selected A-1 Transmission. My criteria for selection included: Past customer reviews, length of warranty - time and miles, who performed the actual work - employee or business owner who guarantees the work, customer care skills and how did they make me feel when I met with them. A-1 Transmission owner "John" was able to satisfy all of these requirements for me. I took my truck to the shop and two days later the owner "John" called and asked me to come over.When I arrived my transmission was on a table and completely taken apart. John showed me exactly what my problem was and asked me to feel and rub parts to understand where certain areas had unusual or inappropriate wear. I thought I would wait a month before posting my review. A month has passed and I have driven to Austin, TX twice. My 04 F-150 truck has performed flawlessly. I'm now comfortable enough to report that I'm extremely happy with the repair. That said, I also have the confidence of a written warranty for 24,000 miles or 2 years. The experience from start to finish was very pleasant. I highly recommend A-1 transmission. And while I hope never to have to rebuild or repair another transmission, if I do, I will most assuredly return to A-1 Transmission.

This is the most unorganized /Unprofessional organization I've ever came across ...the lady upon…read morethe Facebook ads lied to me about their service ..she stated their service is free with tow but anything afterwards such as labor wise I would have to pay ...that's overstood their was no labor nothing fixed on my car have messages saying the tow is free comes for pick up I have a balance of 250 while my car sitting behind the shop not being touch at all nothing being fixed but parked their big truck in front so I couldn't leave but the whole time my car wasn't diagnosed to tell me what's wrong with it ...and now I have to pay for what ??Why I don't know scam ...scam scam don't do business with them Poor customer service !!Now I have a leak from my transmission that wasn't there at first have pictured for the proof!

Thank you kings for the great job ! Yall did on my car transmission . worked with me on my budget…read moredelivered my car on time . the shop looks great makes you feel welcome and this guys know what they are doing !

We brought our Kia in with a brake issue. Mario identified the root cause of the issue and gave us…read moreall the options for getting it repaired without "breaking the bank." We are very pleased to have found a new, honest mechanic. Highly recommend!

I've been here twice, I've gotten my A/C fixed which was a simple fix, Mario the owner showed me…read morethe problem and explained how to prevent it. He answered all my girly questions. Second time I got an oil change and I waited in the office which is a super hero theme, I love it! And they had complementary coffee with hazelnut creamer!! Not to mention COLD A/C!

I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

Came in with daughter due to car engine stalling and front desk lady was very rude upon me walking…read moreinto office. As she was asking more questions which I didn't have info her face become more disgusted with me like I was causing an inconvenience to her day.

Called recently and talked with a woman and asked for a quote. After them telling that they can't…read morequote me bc they don't know what's wrong. I explained I knew the problem and had everything to have it done and with a snarky attitude towards me that they are not going to help me. I guess since I was smarter than the person on the phone and made her felt uneducated refused me service. Also the warranty part but all the parts would be warrantied through the manufacture. It's okay I'll take my truck somewhere else that's willing to take on a easy project at hand.

I have been taking my vehicles to honest-1 for a few years now, and I'm realizing that I've never…read moregiven a review. These guys are awesome! They are exactly exactly what their name says. They are honest and, in my opinion, absolutely number one. They have always been more than fair in pricing, but even more than that, they have always been straightforward with my vehicles have never pressured me to do anything that I didn't feel was necessary. They've always been good to give me a plan for what might need attention down the road, but never tried to sell me on service I didn't need. Never once have I ever felt like I've been taken advantage of. That goes the same for my wife. I have a classic 1997 Ford F150 and about four years ago I got some brake-work done by another mechanic in town. When I got the vehicle back, the brakes were worse than before! After going back multiple times to make it right, I finally washed my hands and walked away. I went to TWO other recommended mechanics after that to tried to get the situation correctly diagnosed and resolved. Both places said nothing was wrong even after a test drive with me in the vehicle each time. I started to think that it was just the fact that my truck was older. But after going to honest-1 for other things like oil changes and some engine work, I told them about my brakes situation. They took a look and found the problem in no time. And in just a few hours, they had me back on the road and now my brakes work beautifully!! Smooth and controlled! Just like they're supposed to be. Anthony and the team at Honest-1 are phenomenal. I promise, yup thank me later.

I'm giving 5 stars and I didn't get work done. I took my car because it was leaking coolant and…read moreoil. Long story short, apparently the amount of oil consumed is normal for my car. The coolant leak is from an auxiliary radiator. I drive a CTS-V, so its not your basic cooling system. They were honest with me and said they have never changed that system on a V and wouldn't feel comfortable doing so. They could have easily just winged it just to get my money. But, they were honest about it and didn't even charge me for diagnosing the issue since they couldn't work on it. Definitely taking my other cars here when they need something.