Avoid this place like the plague. Owner is unhinged and will illegally detain you and block your…read morecar for parking. Had to call police to get the car moved. Owner parks in fire lane and entire plaza needs to be investigated

This is the most unorganized /Unprofessional organization I've ever came across ...the lady upon…read morethe Facebook ads lied to me about their service ..she stated their service is free with tow but anything afterwards such as labor wise I would have to pay ...that's overstood their was no labor nothing fixed on my car have messages saying the tow is free comes for pick up I have a balance of 250 while my car sitting behind the shop not being touch at all nothing being fixed but parked their big truck in front so I couldn't leave but the whole time my car wasn't diagnosed to tell me what's wrong with it ...and now I have to pay for what ??Why I don't know scam ...scam scam don't do business with them Poor customer service !!Now I have a leak from my transmission that wasn't there at first have pictured for the proof!

Had Gary rebuild a transmission on a 2019 Chevy Silverado. The work was done within the time frame…read moregiven and the truck appears to be working fine now. The price ended up being exactly what was quoted and the receptionist was great with customer service. I would recommend Gary to my friends.

Professionals. Honest…read more Dedicated. Dependable. Consistent. We are repeat customers. That should say it all.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

What started as a simple visit to have a loose brake cable addressed turned into one of the most…read morefrustrating customer service experiences I've had. After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school. We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week. My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for. In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

Fast reliable service about 30% cheaper then the dealer. Honest prices and very professional…read more No other place to take your euro cars!

I requested a written estimate before authorizing service so I would know exactly what to expect…read more However, the estimate did not disclose that there would be an additional charge for "shop supplies." While the fee itself may not be significant, it should have been included in the written estimate so there were no surprises when I received the final bill. My recommendation to future customers is to specifically ask the office whether any additional fees, including "shop supplies," will be added beyond the written estimate before approving the work. Greater transparency up front would make for a better customer experience.

The gentleman was excellent both times he picked up my car. He came with a flatbed and handled my…read morecar with care!

Total bait and switch when towing my son's car. They held my son's car and would not "drop" it…read moreuntil he agreed to pay extra fees that were not disclosed up front.

Everyone else wanted to charge me 300 to run a test on my engine. Happy Cars did it for free and…read morethen only charged me for the part and labour instead. Will definitely go back there​

They were very responsive on Yelp, and that responsiveness continued once I arrived for my oil…read morechange. I really appreciated the thorough diagnostic, with the issues clearly prioritized by severity. Even better, there was no heavy sales push--just straightforward information and recommendations. I'll definitely be going back.

I have been using Smith auto for close to 30 years. It is hard to find an honest mechanic, but I…read morefound one in Smith auto. I could not recommend them more.

They guarantee their work for 2 years. Spent a lot of money for AC repair and spent the next 2…read moreyears getting them to do warranty service. After two years they washed their hands of my AC problem and I now have to go somewhere else to get my AC fixed for the same continual problem. I also had a bad rubbing noise under the hood only during cold spells. Was told the bushings had dried out on some suspension parts and that they were over due to be replaced. Had them replaced only to have the same rubbing noise return the coming winter. Incompetent???

Today was my first time visiting Yes! Automotive. I had a coupon and a bad experience at a…read moreprevious place, so I decided to give Yes! a try. I booked an appointment via my phone for 11:30 and arrived about 20 minutes early. We did not get home until almost 2 pm, though. That was disappointing and a little frustrating. The actual service and employees, AMAZING! Shout-out to Louis for all his help!!

I took my car in for a simple inspection. A week later the engine light came on. They suspected…read moreelectronic water pump but light went out. They said I should be able to drive and bring it back in when the light comes back on. I asked should I have any worries and the said no. Now I am sitting on the side of the road waiting for tow because my car stopped.

Christian Brothers Automotive presents itself as trustworthy by using Christianity as part of its…read morebrand, but my experience was anything but honest. I felt taken advantage of and pressured into costly services. The initial impression of integrity is what drew me in, and that trust was misplaced. I would not recommend them and strongly suggest getting a second opinion before agreeing to any work.

Our go to spot for our auto needs. They provide exceptional, transparent service with a personal…read moretouch. I have had the pleasure of meeting the owners and they are wonderful people. Great to see people not ashamed of their faith and committed to their community.

Absolute worst car care customer service I have ever experienced. He told us one price, we paid…read morethat, then gave us an additional cost day before we picked up car and then added an additional cost (more than 1000) to the job for us to get our car back the next day and had made our key fob go from working to the button missing and no longer functioning. Now we have to buy and program a new key fob ($250). He did additional work without approval (which is illegal in Texas) but we wanted our car back after him having it for a month telling us it would be ready repeatedly and then wasn't. Jay is a liar, scammer and should be fired. This place is part of Yes Automotive. They have a BBB sign on the door but they should remove them. NEVER use this shop!

Don't take your car here! Total con-artist. Had my transmission replaced for $3000- less than 3000…read moremiles later, one of the refurbished parts went out. Luckily it was under warranty. Had it replaced and it went out again. Then they told me it was my cars computer was bad and that was the reason the transmission was going out. Wanted to charge me an additional $2000 to replace. Told me it needed to be replaced or it would go out again. I took it to 2 different places and they couldn't find a thing wrong with the computer. And the computers history was conveniently deleted. They also damaged the exhaust manifold bolts and didn't fix the problem correctly - broke the bolts, over tightened them and they left it unsealed causing a major exhaust leak. They also replaced my shifter cable, less than a month later that also went out. Come to find out they used the wrong part. Avoid this place.