always Great, professional . This Hospital is the only hospital my wife and I go to for any thing…read moremajor heart, chest, bleeding, and testing. the nursing staff are always great.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

I wish I could give 10 stars! I took my mom to the ER and Jim was the admitting employee. He was…read morekind and understanding of my mom's weakness and worked quickly to get us to the back. Once in an ER room, the nurse, Teresa(I believe) was very up front and told us everything they were going to do. I have never seen a medical team swarm around someone the way those nurses did my mom! It was awesome! The doctor on duty that day was Dr.Torey Elizabeth Alling, MD. She truly knows what to look for by "reading the room". The fact that my mom is almost 84 and had Flu A&B and pneumonia, Dr. Alling immediately went into action and drew a lot of blood, got a CATcscan and ECG. Turned out, my mom was in Afib! The Dr. admitted her right away and put her on oxygen and a breathing treatment, as her oxygen was low...due to the pneumonia. The first nurse we had was Bryant. He was helpful and kind and friendly. Our second nurse was Tommy (overnight nurse). Tommy was A+, 100% FANTASTIC! He truly listened to my mother's concerns on some of the meds that were prescribed to her and consulted with the doctor (Dr. Mac). They adjusted the medication to fit her needs and help her rest. WOW! Truly amazing care at Baylor, Scott & White. The morning nurse was Rumi and he was also very friendly and helpful! The staff here is concerned with their patients. My mom was asleep and Rumi was going to come to check on her, but waited because she was asleep. So nice since usually when you're in the hospital, the nurse will come in, turn the lights on and wake you up startled. They knew she hasn't been sleeping, so he let her rest. My mom was discharged with in-home PT. Dr. Mac is a caring and knowledgeable doctor and Dr. Alling was so wise to do all those tests, knowing the "perfect storm" my mom was experiencing for Afib or worse. I am thankful for this staff and wish them all good health and I encourage them to keep up the stellar work they are doing! Two thumbs up, 10 stars and all the good vibes, thanks and prayers to all the staff that helped us during our visit. I am referring everyone to this BSW in Buda!!! Thank you again.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

My husband had cataract surgery here. From first contact with the Center to the two separate visits…read moreand surgeries, we were thoroughly impressed with everything and everyone we encountered. Punctual, professional and friendly. We couldn't have asked for a better experience.

Surgery day they said nothing was due. A month later I received a bill for over $700. I asked for…read morean itemized bill and they literally sent a bill that said "surgery RT; surgery LT" with one billing code, and "surgery RT; surgery LT" with a second billing code. WTF??? How is that itemized? You can do better, Hays Surgery Center. Much better. FFS.

Oh my gosh I never left a review?! I LOVED Dr. Goss! She…read morewas my Dr for my third and last baby. You could hear her laughing coming down the hallway! Such a fun and happy surrounding! The ONLY bad thing I have to say is she took a trip when my baby was due and couldn't deliver him. How dare her go on vacation!! KIDDING!! I was a little nervous but I'd been thru this with my first and it was no biggie so I didn't worry toooo much. Ended up scheduling induction (2 days late) and baby decided he was coming the next day before scheduled haha! Still had a great Dr deliver me and I can't remember his name right now! (Jamie Zachrison, super nice guy!) I made his job easy, 1 push lol Great office in general! This was circa fall 2017-April 2018.

Dr. Goss is an incredible person and an amazing ob/gyn! On…read moreDecember 15, 2014, I found out that I was pregnant with my first child. After doing some online research, I chose to go to Dr. Goss and I am SO glad that I did! Her warmth, empathy, knowledge and confidence never wavered throughout my pregnancy. At 37 weeks, I developed gestational hypertension and had to be induced. Two times during labor, my blood pressure sky rocketed and my baby's heart beat plummeted. Both times, Dr. Goss and the staff at Seton Hospital in Kyle sprang into calm and extremely competent action. A surgeon was called in to do an emergency c-section both times and, thankfully, both times the surgeon was sent off empty handed. I simply can not recommend any ob/gyn more than Dr. Goss. She has earned my loyalty as well as my sincerely heartfelt gratitude.

I'm new to the area but have been with Baylor for 6 years, since my first child was born. I was…read morepleased to see that Baylor offered clinics in this area so I could have continuity of care for my kids and myself. I've called what I thought was the office a few times for help and have learned that it's more of a calling center. On one occasion, my husband broke his finger. I called to see if this is something that they could care for at their office and was told yes. When he visited, they didn't know why he was there and couldn't do much to help other than a referral. Perhaps a referral was what we ultimately needed to get him the right care, but the fact that the conversation as to why he was even there didn't get saved someplace was concerning for me. Another time, one of my children was ill and I made an appointment for her thought the app. The day of my child's appointment, her sibling had fallen ill. I called the office to see if they could be seen together and was told no, id need a separate appointment that wasn't available for a few days. I made the appointment for my other child then shortly thereafter received a call from the office asking if I'd like to combine their appointments with the original appointment. Ummmm...yes I would. I don't expect the office to change their policies for me or my family but when it seems like I'm talking to two different unrelated people/groups, it's a bit frustrating. Their website says that they take walk ins but when my son got hurt falling in our home, they wouldn't see him and said walk ins aren't allowed. I wish they'd update the website/app to reflect that so I could have taken him someplace else sooner. The staff here is nice but I'm not sure that we will stay with this clinic.

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

This was my first visit to a physical therapy facility. Warm Springs has both outpatient and…read moreinpatient care. I was seen relatively fast, considering that there was a pile of paperwork to sign. Amanda was my P.T. She was good, and properly diagnosed a separate issue when I became unresponsive. I was sent to the E.R. and she prepared quick notes to accompany me when I went across the street to Ascension Seton Hospital. The parking at Warm Springs is adequate. I found the staff to be helpful.

The ladies at the outpatient clinic are fantastic! They make everyone feel at home and really care…read moreabout taking care of you, but also appropriately pushing you to strive for your best self while getting better. Insurance was challenging, but we got through it!

The new staff is rude. Had a virtual appointment but never got a call to start it. Tried to call…read morethe office but they were having phone problems all that day. When I finally got ahold of them a few days later I was told i would be charged a fee for missing appt. when i was there waiting for them to call. I was told i was a liar.

my whole family are patients of this Medical Group, we love them, very helpful, they listen to your…read moreneeds, yes the front desk staff could be more caring, but overall we are happy with them.

Bottom Line Up Front: Thoughtful, thorough, attentive, comforting, real. Would not hesitate to…read morereturn for any of my immediate medical needs. Right side of body tingling progressively throughout my morning, not good. Came in and immediately felt comforted by Miss Shannon who greeted me at the desk and repeatedly reassured me that all would be taken care of ie first priority = me and my health. I had just gotten insurance, and didn't have my proper paperwork. Her demeanor stayed steady throughout, and later when all had calmed down, she walked me through options for coverage in all cases. Nurse Christen and ER Tech Sandra were warm, efficient, and personable when they checked in with me. Christen, whom I saw several times through the visit was consistent and helped me feel like she really had my back throughout. Radiologist Keith was equally warm and helpful, patiently explaining my CT procedure to me. And Dr Racey helped me work through my various ideas as to what might be going on while being absolutely direct and honest with his answers, including what he didn't know and couldn't confirm. He was also clear in his recommendation to me to do what was needed to rule out stroke completely, and set up an emergent MRI for me at Seton Hayes nearby. I was SO grateful for that. Total, trustworthy, boss handling. In case it matters to anyone reading: no stroke, mass, or bleeding in my brain/neck. On to the Neurologist we go. 5 stars EASILY.

Ally really is the best I've been here before about a year ago for knee stitches and they were…read moresuper sweet, attentive, explained everything in detail. Got in a fender bender today and already knew this was where I wanted to come for the check-up (to make sure everything was ok), and again the service was just as great! Everyone from the front desk, the nurses, and Dr. Price were kind and thorough. Truly great if you ever need an ER