I am writing to bring to your attention the unsatisfactory experience my mother had during her…read morerecent visit to your medical facility. She was provided with an iPad to sign in, but required assistance, which the two ladies present, Annie and Valencia, were unable to offer. My mother returned later with my son, who assisted her. I contacted your office to obtain the names of the receptionists involved and was told that Annie and Valencia were the staff members on duty. Annie mentioned that there were many patients waiting, which was inaccurate, as only two people were in the waiting room. Patients requiring medical attention may want to consider alternative options. The customer service provided was inadequate. Upon my mother's return, Valencia was too busy conversing to acknowledge her. They need customer service training and should probably find a different field to work in! 0 stars

Would leave zero stars if I could. I went on a Monday for a back injury then fell ill with a high…read morefever that night. I called the next day, Tuesday and the lady on the phone told me I would be able to come back without having to pay the co pay. I then called back saying I was too sick to make it that day. She then told me I would be able to visit the next morning, Wednesday also without paying the co pay. When I arrived Wednesday they had to get the manager on the phone and find the girl I talked to the other day. They then told me I misunderstood what she said and would still have to pay the co pay. I then walked out. Completely unprofessional.

DO NOT COME HERE. I was reading the reviews before I came…read morehere and I already had a bad feeling but after this visit I'm sure. I'm sitting right outside of here extremely pissed off. THEY TOLD ME TO COME HERE BECAUSE OF MY AGE and now because of my age I CAN'T COME HERE?!!?! Don't waste your time working with insured companies, go somewhere holistic where they actually care about getting you the help you need.

I love this place, front desk is always helpful, the assistant that helped me was Miriam and she…read morewas very helpful , Dr.Arthur was also excellent he made sure I didn't wait too long and answered all my questions. Really Recommend !

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

I came back from mexico with a suspected parasite (my son too). they tested if I was pregnant, not…read moreeven bothering to test if I had anything remotely viral or bacterial. I spent the whole day there and I am still sick. this stupid doctor NAJJIR cannot do her job properly. I mean it's the basics of being a doctor, and she can't do that right. she needs to go back to school or something if she can't even have the wherewithal to rule out if it's bacterial or viral. what an idiot. furious because I have to go somewhere credible to get legible testing done...from a real doctor not someone that graduated with chat gpt.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

The person who answers the phone is extremely rude. She sounds like she hates her job. She puts you…read moreon hold with listening if you say yes or no. Also, when you're saying why you need a nurse, she snaps that she has to help people in front of her. I came from Leander who got a rating of 4.8.... Kyle got 3.5...

I wish I could give 10 stars! I took my mom to the ER and Jim was the admitting employee. He was…read morekind and understanding of my mom's weakness and worked quickly to get us to the back. Once in an ER room, the nurse, Teresa(I believe) was very up front and told us everything they were going to do. I have never seen a medical team swarm around someone the way those nurses did my mom! It was awesome! The doctor on duty that day was Dr.Torey Elizabeth Alling, MD. She truly knows what to look for by "reading the room". The fact that my mom is almost 84 and had Flu A&B and pneumonia, Dr. Alling immediately went into action and drew a lot of blood, got a CATcscan and ECG. Turned out, my mom was in Afib! The Dr. admitted her right away and put her on oxygen and a breathing treatment, as her oxygen was low...due to the pneumonia. The first nurse we had was Bryant. He was helpful and kind and friendly. Our second nurse was Tommy (overnight nurse). Tommy was A+, 100% FANTASTIC! He truly listened to my mother's concerns on some of the meds that were prescribed to her and consulted with the doctor (Dr. Mac). They adjusted the medication to fit her needs and help her rest. WOW! Truly amazing care at Baylor, Scott & White. The morning nurse was Rumi and he was also very friendly and helpful! The staff here is concerned with their patients. My mom was asleep and Rumi was going to come to check on her, but waited because she was asleep. So nice since usually when you're in the hospital, the nurse will come in, turn the lights on and wake you up startled. They knew she hasn't been sleeping, so he let her rest. My mom was discharged with in-home PT. Dr. Mac is a caring and knowledgeable doctor and Dr. Alling was so wise to do all those tests, knowing the "perfect storm" my mom was experiencing for Afib or worse. I am thankful for this staff and wish them all good health and I encourage them to keep up the stellar work they are doing! Two thumbs up, 10 stars and all the good vibes, thanks and prayers to all the staff that helped us during our visit. I am referring everyone to this BSW in Buda!!! Thank you again.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

I really like it here. Dr Davila hears me and truly listens. As someone that has a chronic…read moredisability, having a doctor that trusts what I have to say about my body is so impactful. They are super fast at taking care of referrals and never make you feel like a burden. The office staff are super polite and respectful and are able to input preferred names. Definitely a validating and supportive place

Dr. Sarkaria left in May, so I saw Dr. Juan Davila who lectured me about my anxiety medication…read morewhile lounging like he was at home watching a ball game. Couldn't show me the respect to even sit up straight while telling me I'd need to be referred to a psychiatrist if I "took too much"of the low dose med I OCCASIONALLY take & have for years with zero issues. Yet he has no problem throwing all the adderall in the world at my husband & stepson. Didn't listen to my heart or lungs. Never rose from his lounging position and they called it a full physical. Couldn't have been less interested in me or my health. AVOID. Especially if you are a middle age woman.

I came in clearly very sick -- dizzy when standing, dehydrated, vomiting, and unable to keep fluids…read moredown -- and they still demanded $225 upfront before even letting me be seen. I'm uninsured and asked if they had any self‑pay options or payment plans, and they told me no. When I asked if they could recommend another clinic that might work with me, the front desk staff said they "didn't know." It was honestly disappointing and discouraging. If you're struggling financially or don't have insurance, be aware that they will not work with you at all. I left without care even though I genuinely needed medical help. Typical American healthcare experience -- expensive and inaccessible when you need it most.

Went in cause I was feeling like crap. Long, time wasting process to get checked in. Then they tell…read moreme I have a $100 copay. I tell them I dint have a co pay. They say that since I don't have one they are going to charge me $100. There is a reason my policy didn't have a co pay. You can't just make up what you want to charge me. 1st and last time I ever step foot in there. And I had insurance. Good insurance.

I accompanied my spouse here for her first infusion. The check-in went smooth, in that after…read morecompleting the paperwork it took only 5 min to get called in; and, NO wait thereafter in a secondary waiting room, like one would have in a physician's office. The Nurse Practitioner Peggy took us to a private room to completely explain the process. We were both put at ease. All of our questions were adequately answered to our satisfaction. The recliners were comfortable, and there were snacks & drinks, a good idea for the process. We arrived with what was probably normal anxiety, but left knowing that we were treated right and by being pleasantly impressed with EVERY employee we encountered.

If you need to get an infusion this is the place to go! They are so friendly, attentive and…read morethorough. This building is fairly new and very clean. There are tons of things to eat nearby. They have some coffee, water refill station and snacks here. The recliners are very comfortable. I trust them and feel safe and taken care of.

This was my first visit to a physical therapy facility. Warm Springs has both outpatient and…read moreinpatient care. I was seen relatively fast, considering that there was a pile of paperwork to sign. Amanda was my P.T. She was good, and properly diagnosed a separate issue when I became unresponsive. I was sent to the E.R. and she prepared quick notes to accompany me when I went across the street to Ascension Seton Hospital. The parking at Warm Springs is adequate. I found the staff to be helpful.

The ladies at the outpatient clinic are fantastic! They make everyone feel at home and really care…read moreabout taking care of you, but also appropriately pushing you to strive for your best self while getting better. Insurance was challenging, but we got through it!