If you value your time, money, or sanity -- stay far, far away from Central Texas Auto Care! I was a loyal customer of CTAC for more than a decade. I trusted this shop and even left them a 5-star Yelp review back in 2018. But after spending over $2,300, CTAC never managed to resolve the simple problem of getting a "check engine" light to stay off, but instead installed a defective catalytic converter, charged me for additional parts and labor (which likely wasn't necessary, in hindsight), misled me for weeks, treated me terribly, and ultimately walked away from honoring their own warranty. When I first brought my Jeep to CTAC in April, I simply asked for a diagnostic and an emissions waiver. Instead, Dannie convinced me they could fully fix the issue for about $1,300 -- which quickly escalated in price. After the first repair, the check engine light came back on within hours. I was then charged for two more rounds of repairs ($147.84 and $424.01), each time with the promise that this would finally fix the problem. It didn't -- after the third repair, the light came back on before I even got home. I immediately had the Jeep independently diagnosed by a different mechanic and to my surprise it was confirmed that the real problem was a faulty catalytic converter, installed as new by CTAC! I gave CTAC every opportunity to correct this, and over the following month, I dropped my Jeep off several times -- only to pick it back up a day or two later with nothing done. I was given contradictory excuses -- first it was "shipping delays," then "the tariff situation" (I was told to "Google it"), and later, vague claims of "manufacturer and supplier issues." Once I popped in to ask for an update, Tiffany looked surprised and said: "Oh, you still want to have that fixed?" -- I doubt she meant to actually verbalize that statement, but it made it evident that they were hoping to stall me out until I gave up. Finally, Tiffany called to inform me that the replacement converter had shipped and would arrive by Friday, June 13th. I dropped the Jeep off again the following Monday -- only to get a call Tuesday afternoon saying it wasn't there or being shipped after all, that in fact, it may never arrive, and that CTAC would only be willing refund the cost of the part -- refusing to cover the labor I'd have to pay another shop, and voiding their own 36-month/36,000-mile warranty on all the work they had done. When I refused, explaining that I had already spoken to several other shops (none of whom had any trouble sourcing a cat converter ), and in addition, they all agreed I was being fed bullshit from CTAC concerning obtaining a replacement for the bad one they installed. Well, upon hearing the word "bullshit", Tiffany became outlandishly enraged, screaming incoherently into the phone before hanging up. When I came in person later that day, Dannie comes out and rudely threw my keys on the counter and stated that CTAC was no longer willing to work on my Jeep. When I attempted to inquire as to why they were refusing to honor their warranty, Dannie orders me to leave before he disappeared into the back office. All of this because I said "bullshit", really? No, of course not. Dannie and Tiffany were just looking for any excuse they could grab to be done with me. After all, I don't believe they ever truly intended to replace that rotten catalytic converter. But whatever the case, that was it. After paying $2,324.57 for so-called "repairs" (including installation of a defective part), and weeks of lies and excuses, CTAC ultimately refused to honor their warranty and told me to take my Jeep elsewhere. 6/25 - Reply to Owner's Response: CTAC refunded $820.55 (parts and labor for the cat) only after I demanded it and threatened legal action. This was not a voluntary offer -- it was the bare minimum owed to me after paying $2,324.57 for work that never fixed the original problem. The defective catalytic converter is still installed in my Jeep -- so to say I "retained the part" is misleading. I didn't keep a part in a box -- it's still on the vehicle, still failing inspection, and still needs to be replaced at my own expense. Moreover, I was extremely patient and professional throughout this process -- until CTAC strung me along with a variety of contradictory excuses for over a month, then lied by telling me the part had shipped and would arrive on a certain date (which it didn't). At that point -- as I said in my review above -- I used the word "bullshit" to describe what other mechanics told me concerning this entire situation. Hardly abusive behavior, given the circumstances, but it was the catalyst Tiffany and Dannie chose to justify severing any further business with me, who up until now had been a very happy, long-time, loyal customer. The facts are simple: After spending over $2,300, CTAC left me with a Jeep that still fails inspection, and refused to honor their own warranty until I forced the issue. read more

The owner cussed out my family member that took his car there for a repeating issue for years. The owner is verbally aggressive with his team as well. I understand auto work is difficult and comes with its challenges, but the way you treat people says everything. A paying customer should always be treated with the utmost respect. There are plenty of other auto shops out there that treat people with respect. Go there. read more

(I was told by the giant dude that works there "that I have to have insurance in my cargo trailer in order to pass a state inspection" which is false. I never had any intentions of writing a review, I moved in and went to a shop down the street. However these people won't stop spamming my cell phone. read more

Central Texas Auto Care - Spamming my cell phone. - Auto Repair Near Me - Round Rock, Texas

I used to pass up other shops to go to Central Texas Auto Care because of the excellent service they provided. That was far from the case last week when I went for an oil change. When I went to check in, I received very rude service - and watched the employee act the same to the two customers before me. Then, later that day my mother dropped off her car for an oil change and told me of her extremely poor interaction she had as well. THEN - I received a follow up text today asking if everything was ok with my service - to which I shared that the work was fine, but the customer service was horrible - and their response was to defend it. Did this place change ownership? To go from excellent to horrible in a fairly short period of time - and nowhere in between is crazy. And perhaps it was just one employee having a bad day - but until they are no longer working there - I will have to find somewhere else. read more

They fixed my mirror quickly and efficiently and for a reasonable price. The customer service was friendly and efficient. I will for sure be going back. They made a stressful repair so much easier and a ton of money less than any other shop I asked. read more

Love Love Love ... Literally the coolest bunch of guys i've come across.. Cody is just the sweetest kindest man ever . He listened to me talk and understood my situation . You can tell this man was raised right. I have had the most horrible experiences with mechanics in the past . So much so that just less than a week ago my car was literally beyond repair and I had to purchase a new vehicle . Cody made me feel comfortable and welcomed and went above and beyond to help me with my car today . He was open and honest and took the time to explain things to me . This guy knows his stuff and i'll always come back for as long as this guy works here .. my car didn't smell like cigarette smoke. I didn't have a oil all over the place. They were kind enough to put a paper mat on the floorboard and kept everything nice and clean . So glad I found him . I will forever ask him about my car before anyone else . read more

I wanted to take the time to leave a review because this is surely not the first time that I have had excellent customer service from this place. If you are looking for an honest, dependable, and trustworthy place to take your vehicle, Central Texas Auto Care is the place. I took my truck in early one morning without an appointment thinking I would have to be in limbo for a while, but Josh took my truck in and got it fixed and out of the ship in just half a day. Some Auto shops (especially dealerships) want you to fill out pages of paperwork before you can even get on the books up to weeks in advance. Central Texas Auto Care is a common sense, skilled, trustworthy, and excellent customer service. They are always super busy, but they never make you wait. I honestly don't know how they do it. I've used them for years now and I highly highly highly recommend them to everyone. They also won't rip you off on price. Their price is always well below any quote from other auto shops. Save yourself any further heartache and take your vehicle to Central Texas Auto Care. read more

I almost always bring my car here, very nice service, friendly staff, never a problem, easy to come and go. Good pricing. Strongly recommended, specially to support a local business. read more

Amazing shop! Great customer service! Super friendly and honest! Did amazing work fixing my 2007 Ford Edge. Grateful to have found them. Keep up the awesome work! read more

This place has TERRIBLE customer service. I walked in to get a vehicle inspection. I emailed back and forth with the staff and they said to come in anytime I am ready and should take about 15-20 minutes. I walked in the guy at the front told me sorry they didn't have someone for inspection and I must have not been communicating with them. I showed him my emails and he then said "oh well it's past late afternoon". First he tried to tell me I was at the wrong place. Then he tells me oh it's because I came in too late. I specifically asked them that I wanted to make sure I got in before close. They never told me to come before a certain time I went in an hour and a half before closing for a 15 minute inspection. I drove 30 minutes for this and asked my boss to take a few hours off my work day to get this done because they are closed weekends. What a terrible terrible way to resolve a customers issue. This guy brushed me off didn't even look me in the eye and was constantly working on other things while talking to me. Own up to you mistake dude! Instead of giving me bullshit excuses. DO NOT GO HERE read more

Friendly and knowledgeable!! They were able get my suburban fixed and explained everything to me.

Super busy at the end of the month but otherwise a great place to get your state inspection. Kody was awesome.

Took our F-350 diesel in to get the oil changed and an inspection. Making a horrible noise. Turns out the blower motor was going out. Had them replace and now quite as can be again. Thanks guys for always being on top of my problems. read more

This place is amazing!!! Very friendly and helpful. Great pricing and they can even offer you a ride to where you need to go. After having my car worked on they called to ask how I was doing. read more

I love this place. They are friendly. The lobby is nice and they even have a coffee bar. The employees are honest, and they always have recommendations on the best care. However, I have never felt any pressure from them to take the "upgrades." I enjoy my visit every time and wish I could get my oil changed more than I need to, just so I can sit at this pleasant place filled with happy, pleasant workers. read more

Great service every time I am in there! Use them for everything from oil changes to major repairs!

My vehicle had been hesitating for months, then I found the BEST Auto Repair Shop I have had the pleasure of doing business with in a very long time! The folks at Central Texas Auto Care listened intently to what was going on with my vehicle and had it thoroughly diagnosed in a very short amount of time. I had recently installed new headlights and desperately needed them properly aligned, they did that, too!!! I had a dollar amount in my mind and it was so much more cost-efficient than I anticipated! This is my first review I have ever left anyone because I am THAT pleased with the service to my vehicle AND the friendliness of the amazing staff! I now have a new go-to repair shop. Thank you, CTAC!! read more

I must say, these folks are fantastic!! Really knowledgeable,kind,respectable, and fair! I highly recommend this business. It is a lot cheaper in the long run to put Mobil 1 synthetic in your engine and protects it so well! Give them a chance on 620 across from Short Stop burgers, you won't be disappointed,guaranteed! Bryan read more

For all our car care, these guys really take good care of us. Jody and Ken are Johnny on the Spot when it comes to services and I have never been let down by CTA. There are a few things that admittedly they haven't been able to help out on but they have always helped me find someone who could! Marilyn always follows up afterwards so I know their focus is on service. A great family owned business read more

I wouldn't trust my car with anyone else! The whole staff is quick, efficient and honest. I never feel like they are pressuring me to make repairs that I don't need. read more

I've had various work done on my vehicles at this shop ranging from state inspections, oil changes, and a complicated power steering repair on my minivan. Every time the service has been completed quickly and accurately. I feel the prices are fair, especially for the quality of work I received. I haven't ever had an issue after having repair work done on my vehicles. The last thing I'll note is that every time I get a vehicle serviced, I get a phone call the next day. I never recognize the number and always let it go to voicemail. It's Central Texas Auto Care calling me to thank me for choosing to do business with them and following up. It's a nice personal touch that pleasantly surprises me every time. I think they go the extra mile. I recommend this shop and it's my default choice for any repair or maintenance work I need done on my vehicles that I'm either too lazy to do or incapable of doing myself. read more

Great folks, who got me taken care really quickly when I waited until the last day of the month to get my state inspection sticker. Thanks!

The woman who works inside has an awful attitude and very rude. This place is expensive and I will never bring my vehicle here!!!

I went to get inspection on my car. The guy says bad news and window tint failed. It was too dark. I said it had passed before. The manager made the statement that whoever did it was breaking the law and passed it illegally. I then said...it was you. I always bring all of my cars here for oil change and inspection. He argued for awhile doing a backstroke. They said just go home and rip out all of the tint and bring it back. I said that was a stupid request. I left, but will never go back to this place again. Stay away from this place. I think they decide who they are going to fail and who will pass as a game to them. Never again. read more

This place closes early even though there hours on there door and online say differently so that's a good start. Then I had to get my car reinspected because my car failed the first time due to the battery dying and the mechanic said he could squire my car in, but the front desk guy (wish I got his name) told me it can't be done today. Then why did the other guy said it could? No customer satisfaction here!!! I will not take my car anywhere near this place again even if it is for a simple inspection that only takes 5 mins to hook up the car to the computer and test for sensors. This place needs to be shut down or get new management because the reviews are terrible to begin with. read more

It was that time again to take my car in for an oil change. This time I also needed a tire rotation and luckily they were able to do that. They said it would take 30 to 45 minutes because of the rotation. We took a walk down to Sonic to get a snack and some drinks. Then we came back and sat in their nice fancy waiting room. There was a lot of people there today. But everyone was coming in and leaving like a round robin. Then next thing I know they called me to pay out. It was in the time frame that they quoted. Price is reasonable, they guys are great and my car is running great. I'm really glad that my husband found this place. It makes me feel good to know that people with their really nice fancy cars trust them also. I overhead a lady talking to one of the guys. Her husband dropped of their Jaguar to get work done. She was picking up their Jag and leaving their Volkswagen to get some work done too. That was pretty impressive to me. Thank you Central Texas Auto Care for taking good care of our vehicles. read more

We are in CA and our daughter is a student at UT. These guys were recommended to us and they have come through. A truly honest auto shop and a comfort for us. Chris is awesome and will spend time with me on the phone explaining her auto needs. Could easily take advantage of the situation but would never do so. Hard to find these days. Thank you Chris and your team. You deserve great success! read more

The staff is friendly and very responsive. Great price and fixed all my car issues in one day! We have brought our cars here for years and always get GREAT service! read more

My wife has taken her car here for years. They always seem to sell her something or other, usually not to expensive. Well she says the tech showed her the air filters and asked if she wanted them cleaned or replaced. Well they changed the filters and then when she goes to pay they have a charge of $109 for injection flush. Unfortunately she paid them. She has less than 100,000 mile and the car runs fine. It was a total rip-off. My wife is 75 and I think they saw a quick and easy mark. We will not be going back and if I were you I'd go with one of the recognized national chains !!!! read more

Will never go anywhere else for oil changes or inspections. They are so honest and caring. They even helped me find another repair shop who would take the window tint of my windows for free when I was so down and out with medical problems and needing to have a working vehicle to pass inspection. They are genuine and trustworthy. read more

Always great service. I've been here 4 or 5 times for oil changes. Sometimes I bring my own oil to save a little money. They are super nice and helpful every time. Jody helped me out today and did a killer job. Got it done fast and topped off all of my fluids. They also have a teacher discount. Fantastic shop! read more

I have brought my cars here for every oil change and vehichle inspection for the last 6 years. The business went through a change in ownership about 2 years ago, an I stuck with them. They have always seemed to take a little longer than I would think they could, even with no other business. Previously, I was okay with that. The previous owner worked in the garage also, so maybe it has to do with staffing. There is often only one guy working on cars, and one woman working inside (doesn't work on cars). This past weekend I was due for an oil change before heading out of town Saturday morning. As there wouldn't be time to stop in the morning, I decided to do it myself Friday night. Once I get under the car, I find the oil plug completely rounded off. After messing with it for probably 30 minutes, I decided to give up till later. I would need a 17mm bolt extractor, which I didnt own (part stores were not open). End of story, Sunday night oil has been changed, I have a shiny new drain plug, and the previous frustration is enough to keep me doing it myself. It has become an issue of principle to do it myself. I know it will be done right. Since I know no one else has touched that drain plug other than Central Texas Auto Care, I hold them responsible. If you can't operate a box end wrench, or socket wrench without massacring a bolt, what else can't you do right? read more

Went on Saturday to get inspection and oil change no one bothered to come wait on me. Technician actually honked at me to get out of way so he could bring another truck in the bay for service very rude. Been there before for an oil change. I definitely won't be going back. read more

I took both my cars in this week for oil changes and this was the best service I have received for this service. The mechanics are straight-forward, efficient and do not push you to add on all types of services that you don't need. The mechanic told me my 1st car did not need tire rotation and that my 2nd car could work with oil that was $20 cheaper than what I thought. They could have easily charged me the extra items without caring about it but I was so impressed with their honesty. I would recommend this company to anybody. Many people in my neighborhood echo the same sentiments as it is one of the most recommended places for auto service and I can back up that claim after firsthand experience. read more

Took a fleet truck in for an inspection and they were so friendly, courteous and FAST that I took a second truck in for an inspection later that day. They were no less fast, friendly and courteous on the second truck. Keep in mind these are only inspections and they don't make much money on those. I even heard the manager calling back previous customers to make sure they were happy with the service and didn't have any questions. That's the type of customer service I LOVE! So we had a truck that needed an oil change. I made an appointment at the dealership where we normally take the trucks for service, but when I arrived even with an appointment there was a 1.5 hour wait! (why have appointments then?) I remembered how great the service at Central Texas Auto Care was and dropped by unannounced. They took the truck in immediately, were just as friendly as they had been previously and I was on the road once more in less than 30 minutes. Fast, friendly, competitive pricing, and job done correctly. Why would I go anywhere else? read more

This is my 2nd time taking my cars here for annual inspections and have nothing but great things to say about this shop. Marilyn, the office manager, is super nice and customer oriented. I will continue to come here for car inspections and possibly other auto services. read more

I have never had a bad experience here. Marilyn the owner is friendly, honest and smart. This place is EXCELLENT!

Been needing to put this but never have time. The service that these 2 guys show and give are excellent. Been here only 2 times and they are impressive. Why i give 3 stars... Hmmmm first is that it shouldnt take me 20 minutes to get cashed out. Second, try not to explain something you have no idea what you are talking about.. (Office personnel) I will keep coming because of these 2 guys. read more

If I could give less than 1 star I would! My 81 year old aunt who is has very little money brought her vehicle here because when it was under different owners we brought her here for repairs and inspections. She needed an inspection recently and they failed her. This in itself isn't the issue; the issue was that they told her she needed $1200 in work done before she would pass inspection. Almost in tears she told them that there was no way she could do these repairs. No consolation offered, no consideration to explain why her vehicle needed all these items. Written on the receipt for the inspection was a note to call the state about the inspection and a second paper listing the items that needed to be fixed as an estimate (about $1200). She told us about this and showed us the paperwork. Realized that there were only 2 items that failed on their inspection receipt (wiper blades and a "leak" of power steering). We replaced the windshield wiper blades and couldn't find the elusive "leak" in the power steering system and brought the vehicle to another shop. Passed with flying colors! Frustrating part of this is my aunt was ready to use a credit card she got in the mail with an almost usurious interest rate so she wasn't a "bother" to us. NEVER go here...do not trust them!!! read more