Very friendly and knowledgeable. They can help with finding tools, supplies and materials, or even…read morejust knowing what that thing you're looking for is called!

I been visiting your store for around 10 years, always it's good to shop there…read more it's the place to find good brands, things nowhere else have it Very gentle people Thanks for be there.

This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And…read moreI'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores.

I recently went to this hardware store for a service. It was something I could have done myself but…read moreit would take time and exotic tools that I would rarely use, so I decided to just have them do it. They never did it. Weeks went by and I would drop in to check occasionally, "Did you do that thing?" and they gave me excuses, so I gave up and just did it myself in an afternoon. It occurred to me that I hadn't shopped at this place for a long time, and now I could articulate why. This isn't my grandfather's hardware store, where the clerk knew things about the houses in the area or the soil; local expertise. The stock is the same cheap Chinese junk that you can get anywhere, nothing is really built to last. Despite the calls to support local businesses, I don't see them out doing things in the community that might merit my loyalty. There's no lollipops for the kids or a big fat cat like when I was a young man. It's staffed by surly, bearded boys who politely tell you they are sorry but we don't stock what you are looking for. So if you haven't been for a while, trust your instincts. It's not that good an experience.

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

This is not just the best hardware store ever, but maybe the store ever! They are SO kind. So…read morehelpful. And have everything you need.

Today at Home Depot I told two staff people working together that I needed a cheap key copy, for 4…read morekeys. He said these are 2.25 each and proceeded to take forever. I went up to the register to purchase them when they were finally made and they rang up as 4.97 each. I went back and asked him why he didn't give me the 2.25 ones and he said these are the least expensive they have at 4.97. I said "you said they were half that." He then replied "well if you only get 2 and not 4 they will be" ........That was the fourth inappropriate customer service response there on the same day, each from different staff people! What is going on here?

Great Job to all employees at this location. Called...for paint dept and the phone just rang. Did…read morethis several times..no answer. Was told by the woman at the desk that the paint dept was really busy...and basically DON'T NEED MORE..OR MY BUSINESS. Not sure who owns HD but I would be embarrassed if I did. Went to another company store.' Reading your reviews....your goal must be BAD REVIEWS. PS ......37 gallons of paint and supplies lost sale. $$$$$$$

5 Stars - Carolanne Fontaine is a Superstar!…read more Let's be real--big-box stores like Lowe's and Home Depot don't exactly have a great reputation when it comes to how they treat their employees... or their customers, for that matter. It often feels like the focus is on cutting corners, slashing staff, and hoping you'll figure things out yourself. Because of that, I originally went into Lowe's just to browse, planning to take my business elsewhere and support a company that actually values its people. But then I met Carolanne Fontaine. She completely changed my experience. Carolanne is knowledgeable, passionate, and genuinely invested in helping customers. She didn't just answer my questions--she took the time to find the best solutions, making what could have been a frustrating experience into an easy and even enjoyable one. She's the kind of employee every store should have but so few actually do. Because of her, I'm not just walking away with a good impression--I'm making a major purchase at Lowe's. Instead of buying my stackable washer & dryer, refrigerator, and stove elsewhere, I'll be buying them from Lowe's, all because of Carolanne. Lowe's is incredibly lucky to have her, and I hope they realize it before another company that actually appreciates top-tier employees does!

I'm sorry that there isn't a ZERO or a negative number option on the scale. I made the mistake of…read morebuying a washing machine here on June 29th. After three failed delivery attempts, I went to the store to cancel my order. The staff was incredibly rude and unhelpful. After being in the store for an hour, I received a partial refund. Once I got home I realized that they had refunded the appliance price but not the extended warranty. I've called the help line who assured me that my issue would be resolved in 24 hours, but it has not. Currently I'm on "hold" on the phone for 15 minutes, hoping to speak to a store manager... If you need an appliance, go to Poirier. Superior service, and 1000% worth it!

The customer service here is BEYOND! I was searching for a very specific size screw to attach…read morepulls to dresser drawers and they took their time to find exactly what I needed. While they were working hard trying to find the right size screw, I looked around the store. I was asked about 5 times if I needed help or if I was looking for anything in particular. Thank you all so much! I am impressed and look forward to coming back! **Side note, the nice guy working at True Value in South Boston sent me to you all after he realized he didn't have what I needed. :)

Based on my experience patronizing the Mattapan location, customer service and follow through is…read morelacking when there's an issue with a product. No one seems to know what's going on, who the point person is, and the point person seems confused about what's actually going on. Needless to say, farewell to the location and other related stores. Not worth the hassle and undeserving of my business.

Danny's Hardware is exactly what you want and expect from the traditional local hardware store…read more Danny is helpful, professional, pleasant and totally trustworthy. He knows his stuff, his inventory and is always ready to assist. For a local hardware store he has a great selection of products, all the names you'd want and provides terrific value. His location is so much more convenient that the 'big box' guys and it saves time and money in completing any size job. Highly recommend Danny's.

Our local hardware, I've always been satisfied. Helpful, friendly service. Deserves our loyalty.read more

Absolutely love this store. This place is my go-to for everything I need around the house. It's a…read moresmall space but they pack a ton in -- I've found drain covers, toothpicks, doggy bags, etc. It's wild. They have a paint selection as well which is crazy -- they are very efficient with the layout. This store stands out over other shops in the area for two reasons: the staff are super helpful, and the items are priced incredibly fairly. The staff is always eager to help and I have never had a negative experience. I get items here for half or less of what they'd cost at other home stores on the street. I would definitely recommend this location to anybody in JP.

Helpful my dinging a certain product Gave me a close…read morefacsimile Attentive to a few customers at the same time Good variety of products

Drake was very helpful getting my table lamp socket replaced and it only took 2 days to get it…read moreback. Very reasonable price. Thanks Drake.

I hesitated to bother to write this, but I will never go back.....unfortunately i did not go on the…read moreright day where the nice man who is always helpful was working, but instead the arrogant and most unhelpful guy at the register with a major attitude...or maybe just with women......described what I wanted...."downstairs aisle....._____" I looked for at least 10 min...no help....was going to get several gallons of paint....so I did get the 3 samples I needed, but will be going right to the BM store.....left and not a word was said to me....