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    Home Decor Group

    2.0 (1 review)
    Closed 6:00 am - 6:00 pm
    Updated over 3 months ago

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    The Home Depot

    The Home Depot

    2.1
    (85 reviews)
    3.5 mi
    $$

    Excellent customer service, clean, good products! Lots of helpful at register! Thanks!read more

    This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.3
    (77 reviews)
    4.6 mi
    $$

    I went to Lowe's today to purchase smoke alarms. A very friendly associate approached me and…read moreoffered to help. His name is, Austin. Not only did he explain the types of smoke alarms I was looking at, but he helped me to figure out the cost of buying in bulk or buying single units! He calculated the cost on his phone and helped me to decide by choosing the ones with an adapter for our wired system, so I could avoid having to hire an electrician! I like to do projects myself so this was extremely helpful! I shop at Lowe's often and I have a Lowe's card so I get 5% off of my purchase. Lowe's has lower prices from my viewpoint. I am lucky to live close by!

    Ok. Seamus, the excellent manager, is long gone back to Ireland. So this store has gone south all…read moreof a sudden. The people are basically ok, but becoming slowly less helpful and a bit less trained and a bit more overwhelmed, and there are some serious usability problems now. A recent interaction rivals the now closed Cragie on Main restaurant for making the largest possible number of mistakes in the shortest amount of time. 1 phone tree madness, that can and will hang up on you, and take longer to help you than the fine folks at the desk 2 caller ID on phone tree, to help track you 3 the call "can be recorded", again to track you BTW, the interactions can then be used to train the model BTW, it could not provide me with a recipe for a chocolate cupcake, but I know it could have 4 a long wait time, 25 min. in the end 5 that numerous ads during those 25 min. that had a strong push to have a shopper card, again for tracking (1000 points is $5!) 6 they are pushing an app, but not providing a phone to put it on, again to track you, and would like you to provide the hardware to shop with them. 7 Flock cameras on the way in, again to track you so, I'll go back when I have to, but I'm going to check out some places in Cohaset that might be less keen to get into me. And, Nantasket Hardware has more than I thought.

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    Home Decor Group - hardware - Updated August 2026

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