Do not get Optimum Mobile. They have the worst customer service I have ever dealt with. To begin…read morewith, most of the customer support people cannot understand English. I've made several phone calls and spent hours and hours on the phone trying to set up service, b ut they keep saying was successful but never happens. Steve Snyder Sedona, AZ

Customer Service is non existent. I had internet service installed June 13th in Munds Park. At the…read moretime I still had StarLink active. The installer drilled through my wall right at the StarLink cable and cut the StarLink Cat9 cable. He wound up splicing it 4 feet up the outside wall. It's exposed to the elements and they won't come back and make it weatherproof. I've called at least 6 times and they are sending it to the proper department. Augu8th and no return call and cable is still broken. Missed my first payment because of app problems and they are on me hard. I'm not impressed.

Amazing repair work on vintage stereo equipment at a fair price. Repaired a vintage Pioneer SX-990…read morefor me and turned out excellent!

James did an awesome job installing an external antenna on our home. He ran a signal test to…read morevalidate the signal and choose the antenna with the best reception. He connected the internal wires and relocated our router to improve signal output. He was polite, friendly and very professional. Thanks wa job well done.

Ray did a great job installing our system and made sure that it was running properly. I had heard…read morebad things about satellite internet so was worried but we've had it over a week now and it works well. Download speeds have been between 10-20 Mbs. If you live out of cable limits call Pegasus and ask Ray to set you up.

From the owner: We offer Internet service of Viasat Internet for folks who live beyond the wire, and even to those…read morewho's wired services are very poor. We also do computer service, and satellite TV service for people who just can't seem to get the providers to do "request" work, such as put a dish on your second home, or fix a cable that has been chewed through, or if you had your house re-roofed and you need your dish reinstalled. Located in Chino Valley, PS&E has been providing satellite services since 1984. And yes, we actually still will work on the old "Big Dish" although it's use is severely limited. If you want to "cut the cable" and get away from DISH Network or Directv, we can install a local antenna for you too.

We signed up with Dish to provide satellite tv service for my house and also for a 5th wheel…read moretrailer on the property that was owned by, and being lived in by a couple. The installation tech called the day before to confirm installation the next day, and he was told that the 5th wheel was pre-wired for cable, and all he had to do was screw the cable wire onto the Jack on the back side of the trailer. He was also told NOT to drill any holes into the side of the trailer. Next day, he came out, got out his drill and started drilling a hole high up on the front side of the unit. Unfortunately, he drilled through 3 Romex wires, all hot, and crossed 2 separate circuits, sending 240 volts through the whole electrical system. As a result, this burned out the wall heater, the power inverter that converts 120 volts to 12 volts to run the motors for the pop-outs, and burned out most of the fuses. A local RV repair place has said that they would need to pull off the siding in order to inspect the wiring for melted insulation, and they estimated the cost of the repairs at $12,000, which exceeds the value of the 5th wheel. The 5th wheel cannot be lived in its present condition, so the owner and his wife had to move out and find other housing at a much greater cost. It has been 18 months now, and the only response I've had from Dish was that they turned me over to a collection agency for the last $45 that I owe them for buying out the contract. So first, they destroyed my trailer and now they want to destroy my credit! It's amazing that these people can put a satellite into orbit and broadcast tv to a zillion people, but they're not smart enough to know even the most basic principles of customer service! This is inexcuseable! If they dont get off their butts soon, they're going to get sued. Dish is a pathetic company. Dont use their service. Find another company that understands customer service.

This dish network is no Help in a problem especially if you are disabled. Stay away from dis…read moreNetflix. Doesnt exit when you use it it just sticks on exit.

Awesome service. They were really able to help me out and answer all my questions. Staff was very…read morefriendly.

This company goes above and beyond for their customers and they simplified the process. I'm so glad…read morewe hired them, so I feel it's my duty as a happy customer to refer any & everyone that needs a premium satellite tv provider. Sales manager Stephen was a pleasure to deal with & the installer Mike knows what he's doing, he had everything up & running in no time. Thanks guys for excellent work!

I just went to her office here in Cottonwood on S. 6th Ave. and it appears they're only open one…read moreday a week on Wednesday due to staffing issues so yeah that could be a problem for a lot of people when you want to get things taken care of and you can't

This post is to reflect the new service offered in Payson AZ!!!…read more Every claim they made was a blatant lie. Speed was like dial up-yes; that bad. Was told that its because of the amount of devices we had connected. Most were connected through ethernet, and all but two devices were idle-not even being used. We were never given an account number. Sales Rep was terrible at following up calls and communication. They left the install half done, we are still waiting for them to pickup the equipment and remove the wires from our yard. Was told a manager would call us within 24 hours-that never even happened. Took over two hours to cancel service. They have you repeat all the issues to each person they transfer you to-this just engrains the dissatisfaction I experienced with every interaction and I will NEVER give them another chance. The modem failed the first night. NOTHING BUT PROBLEMS!!!!!! I'd avoid at ALL costs-you WILL REGRET giving them a chance. I didn't think a company could be that UNPROFESSIONAL!!!!!!

Optimum removed Newsmax from program lineup; also billing fees continue to increase. Services are…read moreunreliable and customers have no way to file formal complaints that can be properly addressed.

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

after being promised a "mere" $70. a month charge (last june)of course it went up a hundred $…read moreafter 6 months and in another 4 months it will go up a another $59.but it works great and no complaints about service or reception, it also can download movies and past seasons of shows from my internet connection. but in Sedona,cottonwood.Clarkdale area their isn't good cable or internet .thats what ya get for moving here to hike,etc!!

Terrible service - one hand doesn't know what the other is doing. Foreign customer service…read moreuninformed and unhelpful. Have sent them $85/mo for years, and little app update glitch spending (so far) 4 hours on and still no answers.

Danny came out to our House this morning to try and diagnose "WHY" there was no Internet Connection…read moreto our PC. He FOUND IT -- the WiFi Card was NOT picking up the Internet, possibly "Bad/Broken" on my Brand New $1,400+ computer! He/Danny was VERY Professional, and exceptionally knowledgeable, and I am FOREVER Grateful for his time and knowledge -- Sparklight, you've got an AMAZING Employee with Danny who came out to our Home in Cliff Rose, Prescott, AZ this morning. Thank You to both Danny, and Sparklight for hiring him! Brian and Eileen Roberts Cliff Rose Prescott, AZ 86301

It is a beautiful day, not a cloud and this useless service is not working, AGAIN. How many times a…read moreday this shit cuts out in the middle of a song. It is dreadful.