The worst there is in Pittsburgh. Overpriced, delayed work, false promises, your car will be…read morehanded over with the old parts left inside your car, they will not clean your car of all the paint dust, and some repairs won't be done. They don't meet deadlines and they don't finish their work. Theeen!, they will tell you not to wash the car for one month so you drive around in the winter with that salt on your car for the whole month, something that no experts in the car repairs have ever heard of. You drive around inhaling all the dust from whatever it is they were grinding if I may put it politely..its allover your starring wheel, vents! seats! You smell death while driving your brand new car that had just a small dent that took them 29 days to fix @ a price of 7k!.. I hope you are all good readers. Will never forget this experience. Ooh! and the rudeness! Insurance companies should look into this business carefully before they lose all their customers.

I hate that they've been bought out. However, they are still my go to. They do a good job and I…read morerecommend them.

I had to get my bumper replaced. This place is on the StateFarm approved, blah blah blah list. They…read moredid a nice job on the bumper, and gave me an extra bottle of the paint that they used in case I need it in the future. I am satisfied with the work on the car and they even washed and vacuumed it. But, a few things I need to mention: My car was not done on time, and I ended up having to go get it a day late. This was NBD for me, but I could see it being a problem for someone else. Statefarm told me that they would come pick up my car at my house and bring it back when they were done, they said that is just not true and no one really does this (maybe that should be a comment for statefarm, not Pittsburgh Collision). Their parking lot is super tiny and a major pain to get in and out of during rush hour. Overall, I am satisfied, and the issues I had were minor, really they didn't even bother me, but I could see someone else getting bent out of shape about them.

This review is for an estimate at Pittsburgh Collision Butler St 15201…read more Took for an estimate on drivers side door. Slightly pushed forward while opened & wouldnt open/close properly. Was told cost would be at a minimum $3,000 and if not done may not pass inspection. Took to another local family owned, reputable garage for 2nd estimate (38th & Penn Ave 15201). The elderly owner looked at the door, went back into the garage, came out with a wooden block, placed it in door hinge, opened/closed door several times, removed block, pulled down in door with his body weight, closed door & it WAS FIXED!!!!!!! He told me "no charge" Lol. I gave him some cash and told him to buy himself a dinner up the Little Italy Days. Needless to say, Ill never go to Pittsburgh Collision for any service.

Incredibly abusive, incredibly bad at dealing with people…read more I called in to inquire about when I should bring my car in after an insurance agent told me to call them for more details. Instead, I got a round of verbal abuse, got called an "asshole", got told "all of you look the same" (my last name is of Asian origin), and that "we don't need your business." I guess they won't get it.

My god what a magician. Took in my severely dented VW golf 2013 TDI in which had a horrible dent in…read morethe back left rear upper panel. I wish I had taken a picture to compare before and after but it's as if there was never a dent. The dent was at a corner of the frame so it wasn't just a simple bump out. He had go resculpt the corner. A true artist, he bumped out edge and repainted/buffed the finish. Also a really great guy he's super fun to talk to and mentioned he's been working on cars since he was 18! (40 some years ago) 5/5 would come again.

Polite staff, and good service! My car was repaired with…read morecare and courtesy. The customer lounge was very comfortable.

After I hit a deer with my car, I was heartbroken -- the front end was in rough shape, and I had no…read moreidea what to expect just moving back to the area. A friend recommended Prime Collision, and I'm so glad I chose them. From the start, Tom and Susan were incredible. Tom explained exactly what needed to be done and kept me informed throughout the process. Susan took care of all the paperwork and made everything feel easy and stress-free. She even took the time to wait for me to arrive to pick up my vehicle after they had closed for the day. Not only did they do an amazing job -- my car looks brand new again -- but they actually finished the repair two days earlier than they originally quoted. That kind of efficiency and care is rare these days! I highly recommend Prime Collision to anyone needing auto body work. Thank you, Tom and Susan, for going above and beyond! Debbie Confer

I rarely leave negative reviews because I respect business owners, but the extreme lack of…read moreprofessionalism here forced me to make an exception. I scheduled a state inspection a month in advance and took time off work to ensure my vehicle was ready for an upcoming road trip. When I arrived, the shop was closed with nothing but a note on the door. There was no text or call to give me a heads-up. To make matters worse, I had already purchased a Groupon voucher that is now non-refundable. If they had at least texted or called to let me know that plans had changed, I would have had ample time to reschedule the appointment with a different mechanic and not miss my road trip. These guys might be skilled at what they do, but their terrible communication and lack of respect for a customer's time made this one of my worst service experiences ever.

I have been here at least 10 times for a variety of repairs. This is a top tier, trustworthy auto…read morerepair shop.

This place was FANTASTIC!! Bill was GREAT to work with. They repaired my car with such a quick…read moreturnaround and kept me informed. They cleaned the inside and outside of my car, which was such a nice surprise. I highly recommend them if you need body work. Fantastic Service. Thank you County Line!!!

Took my car that's brand new. I was quoted 3 grand. Took it to the he dealership and the had a…read morecompound that worked very well and got rid of a lot of everything. I'm going to get the rest fixed there since I have a 500.00 deductible. Guy was super nice to save me money. Guess Bill is getting greedy!

I am unsure why you'd take a vehicle here. Everything we had completed for repairs was done at…read morebelow a mediocre level. Taping off things? Unheard of. Block sanding, who does that. Assembly and putting bolts and pins back in, optional. And spraying paint, you're better off having a two year old spray with a rattle can. I wish I could attach pictures to show how our bumper was put on. They cut tabs off another bumper and used sheet metal screws to screw the tabs to the new one.

Excellent craftsmanship, high quality work. Our dinged up and scratched car came out good as new or…read moremaybe even better. Top-notch customer service.

Our car was involved in a minor fender bender (while parked). It took forever to get infro from…read moredriver's insurance company but once we got it to Coyle the whole repair was handled very smoothly. They gave us a ride home from dropping off and cleaned up the inside of the car which I didn't really expect. I would definitely go back to Coyle but hope I don't have to...

When your really not having a good day ( like when someone tear ends you) these people can make you…read morefeel like it's all gonna be ok They took care of my car - fixed her up like nothing ever happened and even vacuumed and cleaned her up before I picked her up. I hope to never see them again - but if something happens .. at least I have a reliable place to go!