I slid down a hill, hit a sign, and destroyed my passenger headlight and wheel well. Brian came to tow my car to a nearby shop; I didn't even know he owned his own shop until he mentioned it in passing. By that time he had already bent over backwards to help me out, so of course I told him to turn around and take my car to Superb. Every step of the way, Brian was thinking three steps ahead to figure out what I needed; making connections to insurance agents, being lenient with the cost to help me out with my (regrettably) huge deductible, and even giving me rides in his pickup truck to where I needed to go. I spent many years working in hotels, where customer service is a religion, and any of my hotels would have killed to have employees like Brian or George. (Did I mention George opened the truck's door for me?) read more