Came in stressed, looking for a vehicle quick at a good rate. David helped me find the right car…read morequick, got me an amazing deal on my trade in, & an amazing price on the car I wanted. Carlos was amazing as well, got me an amazing rate and payment, exactly what I needed. 10/10 service. If you're looking to buy a car, go to David Villanueva! Came in stressed and anxious, left feeling relieved and super happy. Thank you guys!

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very…read moredisappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

We came in with a battery problem yesterday. Employee Gabriel was great! He quickly replaced the…read morebattery and diagnosed a problem with the alternator. Very helpful and patient.

Helpful staff and nice and fast service. Easy to get to and easy to talk to about your needs . He…read morecalled me Boss man and checked out fast with a smile !

I stopped by for some leather conditioner and the selection was great. I had read reviews and…read moreAutozone had them all. I got two plus some rainX. The staff were friendly and the store was clean and easy to browse. The prices were equal to online prices. I will continue to shop here. They have a rewards program and it's free and saved me 3$!!

Scott Miller here was so kind! Came in with my friend about a headlight being out and not only was…read morehe ready to help, he actually fixed it for us! It can be intimidating coming into autozone as women and having a man *not* be condescending is a breath of fresh air! Girl dad energy!

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

I had problems with my battery and Santiago Yane Rodriguez was so nice helping to figure it out the…read moreproblem and fixed, for girls a doesn't know anything about cars he is the best!!! -Roxana Acosta

The salesman was extremely helpful and kind. Rather than make a $10 sale, he showed us something we…read moredidn't know about our car (adjustable height of the seatbelts) and sent us on our way. Problem solved!! We will DEFINITELY patronize this store again.

Great service at this location. I needed a new battery checked. They checked my current battery,…read morehelped me pick the right replacement, and replaced it quickly. The whole process was smooth and helpful. The staff was efficient and friendly.

I almost always use Autozone to get the parts I need to fix my vehicle. Sometimes Walmart, very…read moreseldom O'Reilly, I'll even order them online but generally I use AutoZone. I get my oil filters, spark plugs, wires, and other small engine accessory's. I also replace my own brake pads and rotors using Autozone. If I ever have a problem with the parts I have purchased, it has been hassle free to return them and get something else. They will let you use their code reader and other tools you if you don't have them. I do recommend Autozone.

As I continue to navigate AUSTIN, I find that typical gender type positions for men have…read moretransitioned to all genders, which is amazing. Me being able to see a woman install a battery which I know is not a big deal but for me it is because I'm use to always seeing Men care to this type of service. This is the second time this week. I've actually gone to a place and had assistance from a woman when I typically think that this job growing up it's a guy job. As I continue to grow up as a older adult, I realize that we are such powerful woman. I appreciate the two ladies that helped me out today and getting my car back up and running. Being able to be knowledgeable of how to navigate and use our resources is very key and should never be restricted to gender setting. I felt not only happy to write this review about the ladies who helped me today, but I want to encourage us as women that we should never continue to limit what we know is accessible to us as women. We don't have to live in the stereotype that I have grown up in where men have a certain job and women have a certain job. We can continue to transition and grow as we thrive through this changing world . Thank you to O'Reilly for giving ladies the opportunity to be just as equally qualified as a man to service our community. Thank you again to Jen and Sabrina for making sure that I will fully navigate and use the resources that have been provided for this new battery if needed. I am excited to ride this battery out for the next four years.

Came here to drop off old engine oils and the staff helped me get through the process right away!…read moreThank you

The team at this location are incredibly kind and helped me to the best of their abilities in a…read morefrustrating situation. Ibrahim, Calvin, and their team are amazing!

Mostavo deserves a raise. He replaced my battery for me quickly, efficiently and with care. In fact…read moreeveryone who works here deserves a raise, they tell you like it is and don't try to scheme you for money. I have been here many times for parts and services and am always grateful for their help. Great store with great people.

Dropped in at this location last weekend because of a dying battery. The assistant manager, tested…read moremy battery confirming my suspicion. He then swapped out my old with a new one in less than 5 minutes. He and his staff that I encountered were knowledgeable, professional and polite

O'reilly's recently opened up next door to my apartment building in North Austin off McNeil. I've…read morehad to go here to return something.I bought in another state and also to buy new windshield wipers which they were happy to put on for me at no extra charge. Everyone was very friendly and helpful

Just wanted to update that in the years since my last review, they have continued to be good to me!…read more Multiple times they've provided small services (battery checks, etc.) for free. Always with a smile on their face!

Wayne was incredibly rude and condescending. Some of the worst customer service I have ever…read morereceived. I literally don't know how this place is in business. They checked my battery (which we replaced a week ago with a brand new battery) and said the battery was working perfect. They informed me that the starter was the issue, which would be $622 to replace. I decided to go ahead and have them replace it. When I arrived to get my car Wayne smugly informed me that actually the issue is the battery, so my car will need to be jumped to get it home. I am out $622 and my car still won't start. I will never bring another vehicle to any Pep Boys. This place is a scam and a joke.