I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

Worse customer service I've ever experienced. Was told IPad repair would take ONE day. Called the…read morenext day and was told that they needed another day. Called every 1-2 days for over TWO weeks and it wasn't fixed nor was it even available for me to pick up to take elsewhere. No apology at all!! Do NOT bring your phone, iPad or anything else here!

DO NOT TRUST THIS PLACE WITH ELECTRONICS!!!! My boyfriend…read moreand I came here hoping to get his screen fixed (all he had wrong with it was one LED internal crack on the corner of his phone). The guy said he could fix it for $160 and after 20 mins he did. However, we noticed shortly after that the calibration on the phone wasn't normal but ignored it. Now, not even a week after, his phone display has completely turned black. We took it to the apple store and they said unfortunately it had been FRIED due to improper installation of the new screen. Now he has an iPhone that doesn't have a screen display and has to fork out more money for a replacement. We went back and explained this to the man and all he said was "no warranty". Not even an apology or refund- terrible customer service!!!! DO NOT GO HERE. You have been fair warned. (& this isn't the first review with a similar experience).

We had a really smooth and pleasant experience at the AT&T store in Almaden Valley. There's ample…read moreparking available all around the store (lot of spaces next to Whole Foods et al), which makes visiting convenient even on a busy day. We stopped by on a Saturday evening, and although there were only a couple of associates working at the time, the wait was very reasonable to be about 5 minutes. Ramon assisted us and was fantastic from start to finish. He was extremely patient with all of our questions and took the time to walk us through everything thoroughly. Ramon did an excellent job explaining our billing details and upgrade options in depth, ensuring we fully understood our choices. His patience, kindness, and willingness to help really stood out and made the entire experience stress-free. Overall, a great customer service experience. Highly recommend this location, and a special shoutout to Ramon for his outstanding support!

This store isn't a "real" AT&T store but is an affiliate of some kind. The store representative was…read moreworking with a "a customer" and speaking Spanish. They were talking for a while and I just asked if the location would be able to port a number for me and then she said this location is only for Spanish Speaking and I need to go elsewhere. I am all for multi-lingual but I have never heard of an AT&T store for Spanish speaking only.

It's not possible to give a zero star but this store deserves it. He gave me the router and modem…read more When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people

Worst customer service I've ever experienced, from a company I pay top dollar for…read more I was pretty much chased out and told to buzz off right when I walked in the door! My cable box is dead. I go in for exchange. "We don't have any cable boxes. Try another store." "How about you find out if another store has them? I just drove from Boulder Creek." "We don't have visibility of other stores inventory. Sorry." "Ok, Then order me one and have it shipped to my house." "You have to call the service number and they can do that for you." " I don't know what you want me to do..." Seriously?!? No problem getting $300 a month out of me! Went to the Santa Cruz store and was taken care of in a professional and courteous manner.

Sorry to break your heart about Leo, he SCAMMED us. He…read morepretends to be nice and be giving you the best deals and gifts. After we purchased a new phone for my husband and upgraded our plan he came back with bunch of sunglasses and three trackers who he gave us for "free". He asked me for my phone to activate them and never disclosed we would be paying for the service. I figured it out later on my bill and by that time T-Mobile told me it was too late to return them since the 14 days had passed. So if I cancel the service I have to pay for the devices about $140 dollars . Honestly why would I even want three trackers? I haven't even used them. It was dishonest, and we would never trust T-Mobile again after this incident. Ive been a customer of them for about 15 years. Trust is broken

Leo put me on a family plan when all I needed was a phone upgrade. Horrible sales rep with no…read morevaluable skills or willingness to help customers, and ones like myself that have been with T Mobile for 4 years now. He put me on a family plan telling me it would be the same price as my previous monthly bill. Though I looked at my account and saw I'd be paying $100 more a month for the next two years. He's a really great salesman, super manipulative, and always asking "know what I mean?" when you wouldn't know what he means. He added 4 random lines to my plan! He told me my upgrade came with free AirTags but I ended up paying for them. I don't want to activate them because I feel like he's going to secretly charge me for some kind of subscription. People like Leo are the ones you need to watch out for. They will rob you. This is the first time I've been to this location and it was the worst experience I've ever had. The entire staff was blasting crap tunes, and screaming profanity while I was trying to understand the contract Leo was selling me on. They all need training. Every other location has put me on a great plan for an awesome rate and I was extremely happy with every experience. Please save yourself time, money, and trust by not going here.

He did a crappy fast job with my iPad. I came back because the screen to my iPad completely slid…read moreoff while using it & he started arguing with me. He insisted it was my fault when in reality it was HIS? Don't come here please. All these reviews are misleading. This man uses cheap screens & materials to install screens. If I can give him zero stars. I WOULD!

I first went to Mohammed thinking my iPad screen was cracked, but it turned out it was just the…read morescreen protector (I know, embarrassing ). Instead of taking advantage of the situation, he was completely honest and told me the truth when he easily could have charged me for a screen replacement. That kind of honesty is becoming rare these days. A few months later, my daughter actually dropped the iPad and cracked the screen for real. I brought it back to AZ Repair, and Mohammed replaced the screen the same day. A couple of weeks later, my daughter noticed part of the new screen was lagging and not responding properly. I took it back, and even though it seemed fine when he tested it, Mohammed went ahead and replaced the screen again with no questions asked. It has worked perfectly ever since. He stands by his work with a 30 day warranty on iPad screen replacements, and everything was done the same day each time. If you want honest, professional, and quick repair service, I highly recommend Mohammed and AZ Repair.

So far trying to switch from AT&T has been a nightmare. Make sure you ask 30 questions or more and…read morethat they don't just sign you up without asking very specific questions about cost, phones, taxes, fees and what you actually get for your money.

Great staff!! Really warm, helpful and friendly, so very important during the stressful holiday…read moreseason.

Jason helped me to unlock my old iphone 11 in just a blink. I didn't even need to go to the store…read more Simply provided him with the IMEI and it's done! Super fast and only cost me $40. Other place quoted me $150... ! Definitely recommend this place.

I was skeptical about handing my phone over to a stranger in a parking lot, but I got it back on…read moretime, fixed and with a free screen protector. Would use again.