Cell Doc is one of the most unprofessional businesses I have ever gone to. I brought my phone there in order to replace a broken screen. I realized that the screen they provided wouldn't be of the same quality - resolution wise the difference was apparent - but I didn't think it would break completely on it's own. Within a week the screen (without any sort of impact) started to crack. Concerned, I took the phone in to see what could be done. I was told that the warranty did not cover cracks in the screen and the screen could only be replaced if it wasn't functioning properly - the man there told me because the crack hadn't damaged the way it worked nothing could be done. A week later I brought the phone back to the store because the touch screen was no longer responding correctly. I was then told that the crack in the screen was causing it to malfunction ( the opposite of what had been told to me less than a week earlier) and that nothing could be done. When I asked to speak to the manager I was told he would not be in for 10 days (after my warranty expired). I was given no other recourse than that. I have never experienced such horrible and poor service.
In addition, I was lied to directly by one of the workers. During my first visit I also asked to speak with the manager - and a younger looking man told me he was the manager and couldn't do anything more to help me. The second time I went in, the same young man told me he was not the manager, but the actual manager wouldn't be in for over a week.
Cell Doc did not adhere to their own warranty policy, used cheap replacement parts and offered nothing but poor quality service. I would NEVER go there again and recommend anyone to stay far away. read more
