We were recommended to use CDC Pools for our remodel due to our Pebbletech being so old and I am SOO GLAD WE DID. The work was completed in March 2017. Tim, the Sales Rep, was helpful throughout the quote and scheduling process and Kevin, Project Manager, was SOOO hands on that he did not miss a beat. Our whole pool was drained and refilled in two weeks EXACTLY! There were hiccups, like ANY remodel job. The only hiccup was from the office staff doing a poor job of communicating the following day's work. Evidently there were quite a few new hires who were feeling overwhelmed by the volume of their busy season. Which is where Tim and Kevin came in to save the day! All the CDC Pools employees who came onto our property were respectful of property, cleaned up after themselves, and were very kind vs. other companies that would hire independent contractors who don't care. The work was superb and exceptional! I have attached a "before" picture, transition pictures, and the final product. I would ABSOLUTELY use CDC again when we have our cool decking replaced in several years. read more

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We worked directly with Cassie at CDC pools. From the very beginning she was very easy to work with in ensuring all our questions and concerns were answered and she was always on top of getting back to us right away if we had a question. Company was able to complete our pool remodel on time during a requested time frame and they communicated every process until the project was completed. I would recommend CDC. Great service all around and ask for Cassie she will take very good care of you. read more

The team at CDC pools did an amazing job with the service they provided on a backyard pool. One team member in particular by the name of Jerrod went above and beyond in delivering excellent, quality service. Thank you! We will definitely be using your company for all of our pool needs in the future! read more

I don't check Yelp very often and I just noticed the response I received from CDC. Are you kidding me? I explained two concerns in my complaint below: that I didn't get the upgraded color and that seven months goes by and CDC then tries to get more money from me. Look at the company response below. These are words to try and justify things or try to make the company seem like they were in the right or something. They didn't address my two points. I told them I didn't even get the upgrade and their response to me is that I was billed for the upgrade. Wow. They didn't even try to explain why seven months goes by before they try to get more money. How can that even happen? This is like a political response or something. Playing with words to make things seem OK. Pathetic. read more

We used CDC Pools to resurface our pool, pool deck and patio. The first thing to know is that their pricing is designed to encourage you to trade up to travertine pavers instead of cool deck and use their pebble product instead of plaster. The next thing to consider is that your salesperson will promise you the moon to make the sale, but do not expect to have it done unless it is specifically outlined in your contract. We wanted travertine and micro pebble, so the pricing schedule did not concern us. The tile recommended by CDC to go with our chosen pebble, however, did not complement as suggested when the pool was filled with water. We regret not staying with our original choice instead of taking CDC's recommendation. Also, representations made regarding the temperature to the touch and slipperiness of travertine versus cool deck were very misleading. We also ordered an all new filtration system... expressly stating that we wanted everything new. Believe it or not, we had to fight to get a new $10 pool leveler float installed and we still have a 30 year old (w/out of code circuit breaker) pool light. Not in the contract. A broken valve to the pool's water supply also had to be fought for, even though it was also expressly requested at the time of the estimate. Our largest concern is simply the poor quality of the work. Broken travertine pavers were installed without hesitation. We forced them to change out over 100 pavers!!! And those were only the most broken!!!!! Clearly the paver shipment was damaged. Our job supervisor was at best just lazy. We are still waiting for some grouting that was not done (insufficient tile was ordered and the second round of tiling was very poorly installed). When the warranty guy looked at a broken edging paver, still not fixed, he said, "oh, they shouldn't break this soon." Normally a good point, but in this case it was installed broken!!! And did we mention the pool surface has caused numerous abrasions to swimmers? A guy with a snorkel came out with a pad to smooth our surface. We are not optimistic. And did we mention existing stepping stones we had leading to the pool motor were not reinstalled and were found in a pile under a bush? I think you get the idea. A great disappointment all around. With no apology or price adjustment from CDC. There seems to be a huge communication issue between top management and what is going on in the field at CDC, or perhaps just a lack of caring in both camps. I read other recent Yelp reviews, with experiences so similar to ours, with interest. The end result for our project should eventually be fine due to our persistence and our refusal to pay the last little bit owed until the work is completed. With so many pool remodelers in the valley, why go through the frustration of dealing with CDC Pools? 08/26/2014 UPDATE: The "warranty repair," actually just completion of the original project, is still not done. Last Thursday, two guys showed up unannounced to replace a broken tile, but failed to grout it consistent with the rest of the pool. How predictable. And they were from the crew that we requested not work on our pool again. How typical. So we're still waiting. What prompted this update, however, is simply unbelievable. Leaving us bewildered. We received a phone message from CDC's controller indicating that they were going to put a lien on our property if we did not pay the $2,000 plus we still owe (on a $35,000 project) by Friday. A lien!!!! A threat!!!!!! Claiming they had been calling us for payment. They hadn't. We were simply waiting for the work to be completed. The threat of a lien when they have not completed the work and, if anything, should be calling with an apology and a partial refund! Does no one there talk to anyone else? Or do they just not care? Note we received the threat one day after a CDC response on Yelp offering to help and indicating that they had fired our project superintendent. What? It strikes me that the problems at CDC Pools are not going to be solved just by making one project superintendent a scapegoat. A property lien or a partial refund by Friday? Make your bets. I'll let you know. 09/05/2014 UPDATE: It's taken a while, but a crew of several workers came out today and completed all repairs we requested. That said, the quality of the project is not nearly what we expected (or were promised), but it's done. Thank you Yelp! This review helped prompt the reaction. Further, CDC wrote a letter of apology at my request (which I've posted) and verbally waived the small amount we still owed. A little worried that the promise was verbal given our history, but I chose to be optimistic. No warm and fuzzy feelings toward CDC. Every time I use the pool I see imperfections. CDC management did, however, finally step up and provide the best outcome we could hope for at this juncture. read more

CDC Pools - Sample of CDC's work - Hot Tub & Pool Near Me - Chandler, Arizona

We researched dozens of pool company recommendations, and after meeting with the top three, CDC stood out as the best choice. Rafael, our sales person, listened, made suggestions, asked questions, and was personable and easy to work with. He promised that CDC would be responsive, professional, and get the work done in a reasonable amount of time. Every single promise was kept. Every step was thoroughly communicated, the workers were on time, knowledgeable, and hard-working, and the job was done well within the anticipated time frame. Everyone was patient with our constant questions and they went over and above when making sure we understood the process. Our pool now has a new water leveler, new light, new tile edging, and sparkling new smooth Baja Quartz plaster. We couldn't be happier. We HIGHLY RECOMMEND the competent team of professionals at CDC pools. read more

This is the second time I used CDC pools to help remodel my backyard in NW Glendale. This time i had them put in about 600 square feet of pavers around my jacuzzi. The 2 other estimates I received from other companies were at least $2000 more than CDC. Since I'd used them before and was very satisfied with their craftsmanship, I went with them again. I've posted the pictures of the finished product. I couldn't be happier! Their employees are great, professional, they cleaned up, and were done in one day. The job turned out better than I could have imagined. Thanks CDC POOLS!!! read more

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For the most part, they did a wonderful job on my backyard and pool removal/redesign 5 months ago. I asked them to round off the edge's on the travertine around the pool, and was told it would be done. 5 months later, I'm still waiting. Also, it would've been nice to at least receive a follow up call by now. read more

After researching several pool renovation companies and obtaining bids, we opted to go with CDC pools for our HOA community pool and spa renovation. We have been impressed with the work completed - ahead of schedule - and quality of the results. Details of the job were discussed and provided in written form, budget was adhered to without any hidden costs, work area was always maintained immaculately, communication was easy and efficient especially with our point of contacts Cassie and Jerrod. If all experiences were as flawless as ours, CDC would consistently earn 5 star reviews. read more

CDC pools resurfaced our pool January of 2020 our sales person cassie was awesome there crews did a great job through all the phases just be aware of the warranties have them explain to you upfront on what's covered because we're currently having problems where the tile meets the deck overall a great company just be aware ! read more

CDC Pools - Hot Tub & Pool Near Me - Chandler, Arizona

Ending this review bumping up to 5 stars. The pool looks fabulous. Finished within time frame promised. There are a couple of small issues that are being worked out but I'm confident all will be done to satisfaction. read more

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Working with CDC to remodel our 1960s-era diving pool was a smooth, hassle-free experience. Sales rep Jerry Herzog was patient and helpful throughout the process, giving us several options without ever putting a hard sell on us when it came to upgrades. He was especially patient when we spent hours in the CDC showroom choosing tiles for the waterline and our vintage water feature. When we weren't thrilled with the coping options, he procured samples he found in Houston and delivered them to our house, and he took us to a tile/paver facility in West Phoenix to help us make our decision. Project manager Ray Bazan kept us in the loop and never misled us or over-promised when it came to the timeline. He made sure the chip-out staff, the electricians and plumbers (we re-did ALL the 1960s plumbing around the pool), and the surface team (we went with Eco-FINISH; highly recommended) arrived when he said they would (give or take a day on occasion). After all was said and done, we were not totally satisfied with the grout work, so Jerry and Ray quickly rectified the situation, getting a grout specialist out to the house within a day or two to fix the flaws. Thanks again, CDC, for your professionalism and great work. read more

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August 28 - 2022 - It looks like CDC Pools is getting confused about the difference between an estimate and a " signed agreement ". We never signed an agreement and we never approved an estimate either we are simply extremely glad that we did not choose this company. When I would be the business owner of CDC Pools I would be very concerned about having only 3 stars from previous customers and having disputes on YELP with someone like us who is not even a customer - just someone who got an estimate -. In our opinion, not a professional company. read more

I made an appointment about a week ago to get a quote on some very specific pool repairs. After getting the appointment, I got online to see reviews. They were a mixed bag of great and awful. I decided to go ahead with the quote and ask them about the reviews. Jason came today and began by telling me my pool was on the verge of needing a total facelift. I told him I would entertain a quote for a total makeover but I wanted the quote to show the work I wanted with his additional recommendations. He then told me CDC does not do tile replacement and the pebble tech rolled beam work I had specifically requested. I see now why they have the negative reviews. I would strongly suggest anyone considering this company be very aware of other people's experiences. read more

We contracted CDC through BYOP. Great service and quality. We did the Acapulco Blue with abalone, VERY pretty.

Just had my pool and tile resurfaced. CDC Pools was price competitive, on schedule, and cleaned up afterwords. The communication was great throughout and my pool looks great. I wholeheartedly recommend them. read more

I can't say enough about how wonderful CDC pools was for our remodeling project!!! Our pool was built in the 90s, before companies knew that pebble surfaces did not belong on a negative edge out of the water. We had a big chunk break off, so we knew that repair was in order, and decided to just go ahead and remodel. The tan color of the previous pebble surface made the water color look almost greenish and it just wasn't visually appealing. Cassie was beyond helpful and professional in helping us choose the materials for our new pool. We had previously gotten an estimate from another company and CDC's was far more reasonable. The demolition took place less than a week after we had signed the contract and the whole remodel from demo to filll was completed in less than 3 weeks. Sergio, the superintendent and every single worker that was here was beyond helpful, polite and respectful. Before and after photos posted here. Gotta go...the pool is calling me! Haha Next day update: Our equipment is older and has some strange little glitches to it, so the start up didn't go quite as smoothly as everyone would have liked. Sergio was incredible, coming out to get things running and then checking on it the next day. I don't think there is anything about pools that man doesn't know, he's amazing! read more

CDC Pools - Hot Tub & Pool Near Me - Chandler, Arizona

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My experience with CDC has been excellent. Adam and Cassie were very professional and answered all questions. I was kept informed every step of the way and the job was complete far sooner than promised. I highly recommend using CDC! read more

CDC Pools - Hot Tub & Pool Near Me - Chandler, Arizona

Cassie, Ray and their team were great! Cassie was knowledgeable and got right to the point, answering questions on the spot. Ray was active in doing what needed to be done and bringing the project pieces together, he even stopped by himself to backwash the filter. I loved the ability to see the different surfaces in the water and compare the tiles in the showroom. The work was done a week sooner than expected, and we didn't miss the start of swimming season. The surface removal and install crews were fast and courteous when handling the project, I was given enough time to notify my neighbors when the process started and it often went faster than expected. I would definitely recommend CDC for resurfacing needs. read more

My husband and I just had our pool redone by CDC Pools. We are very happy with the whole process from beginning to end. Cassie was a very patient and helpful salesperson and Sergio did a great job as superintendent. He communicated well and always quickly answered my questions. The pool looks beautiful and we will enjoy it next spring when the weather warms up again. I would recommend them to my friends as they were referred to me by my neighbors. read more

CDC Pools - Hot Tub & Pool Near Me - Chandler, Arizona

We used CDC Pools to remodel our pool. They did a nice job on the remodel. Unfortunately, they are not good at returning phone calls o otherwise providing support with respect to the work they performed. Specifically, you have to call them multiple times to get a return phone call and then it takes weeks for someone to come out to fix your problem. The bottom line is that if you expect support after they do your pool remodel, you will be very disappointed in them. read more

They advertise a free month your second month. I started service in May 2020 at $100 per month. I called in June because the technician did not come out on the scheduled day. I gave them my credit card to pay for May and they charged me for May and June. No free month. In August they charged my credit card $220 for July and August. They raised the price without authorization or agreement. I called again in August. I explained that I had not received my free month. On September 1 I called and advised they were not authorized to charge my card and the owner hung up on me. I called and left numerous messages for the owner to call me back. He blocked my calls and the service stopped. No call, no apology, no free month, absolutely no customer service. Run! read more

Only giving this star because I have to in order to leave a review. This is the worst pool company ever. From the beginning till the end. Sales people, foreman, managers, schedulers. Every person in the business is horrible. They only care about the money. Long story short. A job that was suppose to take 3-4 weeks tops took almost 6 months. With mistakes that were done being THEIR fault( which they by no means expedited the mistake to be fixed) to them not reimbursing us money on water that we had to pay to refill our pool again from THEIR mistake. They contract people out to do the work and left our yard a mess. Which when the manager came to finally follow up to make sure work was done right(second time mind you) he made the comment on how they left our yard and assured us that someone would be out to clean it up in the following week. Lol! That was May of 2019. Never showed up. I have contacted them with bills of water and other things that were owed to us and never heard from them. I've sent this info to the company three times and finally ga e up. Now when ever I can, I let anyone who ask about pool companies our experience. I let them know to NEVER use CDC pools for their remodel. They are the worst. I will also continue to tell my story as to try and save anyone from this horrible business. read more

Communication: Make sure you are prepared to stay on top of them. Communication is terrible. They talk up their communication, even have a printout talking how important it is. They will then proceed to leave you in the lurch and leave you to wonder what is happening next. We just wanted some time estimates and this was too much for them. They kept telling us it takes three weeks, until that passed and then wouldn't communicate further. They wouldn't even tell us when they arrived and would walk in the back yard unannounced, dogs barking at them and all. Our foreman and salesman both were put out when we would attempt contact once a week to get a status. Chip Out: The chip out went rather smoothly. They did, however, chip a tile and this was reported many times to the foreman. The tiles is still un-repaired. We had some "hollow" areas in the pool and was quoted a reasonable amount by their inspector and then the foreman. The salesman comes back with numbers 4 times the amount estimated by the two other people. They wanted almost $5k to flash 2" of concrete over the bottom of the pool. We opted for a cheaper fix and they came in with less than a bag of concrete and literally just dropped in on the bad spot. I complained that I could have done this same job for the cost of a bag of concrete and they stated that their $1400 fix was reasonable for this type of work. They had no clue what was actually completed as they had hired a third party to complete this. We complained and they knocked $600 off this and tried to make us feel like this was a good deal. Install: Day of was smooth and done quicker then I thought. They mostly cleaned up but left blue splatters from the pebble-tech finish on our paver patio. They created some sort of mixer on the side of our house and there were blue splatters on our windows and stucco which had to be cleaned by hand. They also left a mess in our rocks on the side of the house. I had to chip out some hardened finish from our gravel and I will have to do touch up paint on our block wall and there is something that splattered that isn't washing off with a scrub brush. Be prepared to clean up after them. Finish: The finish looks great, they installed new drains and pump inlets which look great. There was a small fracture in the finish that we noticed and reported to the foreman and this has gone un-repaired. The pool finish is wavy in sections, but doesn't detract from the overall finish. Fill: We were told that we needed to make sure that after the pool was filled that we needed our pool tech to come out as soon as possible to balance the chemicals, we paid for a special service off hours for this to be done. Several days later a representative from CDC knocked on our door and said he was there to balance the chemicals. We advised him that this was already done and he was surprised that our foreman/salesman didn't advise that CDC would be doing this. Bottom Line: Stay away from CDC Pools. The finished product looks good, apart from the chipped tile and crack in their new finish, but the hassle and headaches to stay on top of them is to much. We wished we would have paid more for a company that can manage their resources effectively to complete the project in a timely manner. I believe they are way over their heads with the amount of work they have in the pipeline. Also, be prepared to clean up after their installers and possibly replace some stained pavers and touch up some paint. No-one has reached out to us to resolve our issues. read more

@Justin, i guess it is a matter of "he said, she said" at this point. I was in fact told it would take about 3 wks and the project would be completed around beginning of May. Regardless, all of this could have been tempered with better communication not only up front but throughout the entire project timeline. That was the most frustrating part for me was not knowing when crews would show up and me having to follow up every step of the way. What is done is done. Time to move on. read more

So happy with our pool remodel. Looks better than when it was brand new. I'd recommend this company any time read more

CDC Pools - We had CDC remodel our pool. I will say the pool now looks better than it did when it was new !!!! We are very happy with the work CDC did - Hot Tub & Pool Near Me - Chandler, Arizona

Cassie at CDC Pools was professional, responsive and I felt comfortable throughout the process that my extensive pool remodel (refinished surface, replaced tile/pool filter/pool pumps, etc.) was being done by a group who knew all the 'ins and outs' of the pool business. The price was fair (about in the middle of the five quotes I received) and the work was done in a timely manner. MY POOL LOOKS GREAT! read more

CDC pools rarely answers their phones or responds to emails. They have failed to do what they say they will do on several occasions, such as add me to their schedule after taking my money, showing up for their appointments. I would not recommend them. read more

DO NOT USE THIS COMPANY!!! When we came down to Arizona in early October, they had the hot tub torn apart for repairs. It is now mid-April and the hot tub is still torn apart. During that time they have been here maybe a total of 3 days!! Their communication is awful, and what they tell you and what is the truth are two different things. read more

CDC Pools provided great work at a reasonable cost. I am glad we picked them. Plus the glow in the dark shells are awesome. They were very responsive and communicative through the process. The only point I wanted to make is they were not very sure what time the crews were coming. They would call and let me know work was scheduled for the next day but could not give me a time. I have a dog and needed to lock him in the house while they here so it was difficult to plan my day. Also note that the demo they have at their office is shallow and the actual color of any pebble will show more blue the deeper your pool is. We got the Gray mini-pebble and the color of our 6 foot pool is a beautiful darker blue. amazing!!! read more

Updating my review as I promised I would if things improved. Since writing my first review Rafael with the company has reached out and been amazing! He is communicating with me and took steps to ensure that my tile was done last week and I was informed that the pool should be sprayed next week. My interactions with him have been professional and genuine. Getting hopeful because of Rafael that the work might get done in time and be quality work!! read more

Justin, I have my credit card transaction history, the initial deposit was charged on 9/10 and the final payment/ charge was 9/13. The appointment for the work to be completed was 9/14. However after a "no show" we called and fired your company an demanded a full refund. Yes, we were told a full refund was made, but to this day we have no confirmation of that and no one from CDC will return our calls/email. Just want to relieve the stress for others before they spend almost 6 grand and have to put the process on hold before trusting/spending that much money while they wait for CDC to do as they stated. read more

RUN do NOT walk! They make promises they can not keep! Ruined coping stones and promised to replace them, only to be told "we don't have any...too bad" read more

The finish I got was nowhere as nice as the demo at their office, it was even the same color. I had the resurface done in 2011, they did a horrible job in the spa, closing most of the air holes. Someone cane to fix and it just looks terrible! Eneven surface and deep indentations where the holes are. Plus the finish cracked 5 years ago, they drained and repaired, but now that repair section has a large hole and there is a crack along the wall about 5ft long. Warranty expired less than a month ago ( of course! ) so basically too bad too sad. I do not recommend and if anyone asks I say DO NOT USES CDC POOLS! I would prefer zero stars but then no review read more

CDC did an excellent job with our pool remodel! Jerry was outstanding to work with, and was very helpful and responsive during the planning and construction. We did a complete resurface of the pool/spa, new waterline tile, new 1" tiles on all the steps and benches, new LED lights, salt water conversion, new variable speed pump, and a fully automated wireless remote control system to control every aspect of the pool/spa/waterfall. I have to say, the new automation is my favorite, because now I can be out having dinner with my wife at a restaurant and I can use my iPhone to start heating up the hot tub so it's ready by the time we get home. Fantastic! And their pricing was very competitive on every aspect of the project. Definitely the best pool company in the valley! read more

I signed a contract with CDC pools in April to remodel my 16 year old pool. (remove white plaster and replace it with pebble tech & replace tile). The price was very competitive. I was STUNNED at how smoothly the process went. My pool was drained on June 7, chip out a couple of days later, new tile the next day and clean out shortly thereafter, then acid wash and next day (as I remember) was PEBBLE TECH! The whole process from draining the water & chemicals back in the pool on 7/6 - 29 days!!!! ALL of the people who were involved with this project were fabulous to work with- from Jerry Herzog, sales; Adam Rossetti, Supervisor; Vicki Gurule, Billing plus all of the office staff, all of the men working at the site enduring very hot days; Jesse who was here without haste to acid clean a few spots on steps . There was always someone available to answer questions during the entire process. I would give them ALL - a 5 STAR + rating!! Jeri Link read more

What a scam of a "business". These guys are the most unreliable company I have ever dealt with. I might as well just make a list. -I was told 2-3 weeks. Took 7 weeks. -I was sold on a white pebble, was given gray. Of course the salesman blamed it on ya and threw in his tough "contract" talk. -there was NO communication between the superintendent, the office, or anyone else for that matter. They wouldn't respond to calls, emails, or texts. -they removed my old spa, but left it sitting on my grass for over a week (without my permission or knowledge), killing my grass. -after adding a Baja step, they left a huge bag of cement in my front yard (without my permission or knowledge) damaging the landscape. -the superintendent sold us on different lights than our original choosing, only to find out his pricing was way less than what the salesman advised. -They would tell me I was the first job and be there in the am, show up around 3 or later. Sometimes vice Versa The outcome of the pool is great. But I would never recommend this company to get your pool remodeled. Not even to my worst enemy. read more

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CDC pools did and amazing job on refinishing my pools interior, they worked on my schedule and we're on time.

Our pool was leaking and it was 25 years old. Cassie and the team at CDC Pools took care of our headache and we now have a beautiful renovated pool. Construction was completed timely even with a rain delay and commu location was stellar as things progressed. I would recommend them highly! read more

My pool was I need of resurfacing and CDC was recommended to me. I in turn will recommend them to others. Jerry Herzog came out to evaluate and discuss the process. He was very helpful and patient in explaining my options. The work proceeded with no complications. Jerry and EVERYONE involved were very knowledgeable and professional, always keeping me informed as to what was happening. Great job CDC the pool looks beautiful! read more