The worst alarm company. -Received equipment two months…read moreafter I ordered!! A extra large box with all equipment loose, NO packing, No original box inside a box like they require in their 30 alleged return policy. -NO instructions at all -Missing an overpriced camera which I found out from tech support the system only handles 6 not 8 cameras!!!!! 75% of CO detectors died in 24 hours and after multiple resets=failed PIR sensors died in less than 90 days with little to no activity of course that is when they stayed in position[none did without additional support.] --The best part is NO doorbell or camera could be added until tech support told the monitor unit! WTH +The only item that lasted over six months was the door monitors! LOL -Rip off prices e.g. $75 for a CO detector the system could not even monitor! $30 on amazon that works!

Technical support staff is generally good and helpful when setting up and troubleshooting a system…read more Alarm monitoring is reliable. But dealing with general customer service and other departments is a mess. Accounting and billing is especially hard to contact and can be unpleasant when you finally reach them.

I recently hired Blackhawk Security Tech to install a wired camera system at my home, and I…read morecouldn't be more satisfied with the experience. Brian was the technician assigned to the job, and he was outstanding. The installation required running multiple cables through the attic in nearly 90-degree Florida weather, yet he worked efficiently and completed the entire installation flawlessly in just a few hours. Brian was professional, knowledgeable, and took the time to ensure everything was installed properly and functioning as expected. The quality of his work was excellent, and the finished product looks great. I highly recommend Brian and Blackhawk Security Tech to anyone looking for a reliable and professional security camera installation company.

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone

Comcast has got to be the most unfriendly customer service company in the world. They will not…read morespeak to anyone and they will not reveal the telephone number of their stores. Find another provider if you can.

Owner, Mark Andrews, uses state-of-the-art products and has excellent customer service skills. He…read moretakes pride in his work as he only recommends the very best, has extremely reasonable rates and keeps his work space neat and tidy. No wiring messes, immediate responses to after hour calls and dependable, honest service. He services Ma and Pa shops to multi-million dollar establishments flawlessly. Good job MA-TechSystems! I feel more confident now that I have my home secured!

This company is both fair and professional. Dealing with Dave the owner was the smoothest…read moretransaction , installation and ongoing support I could ever ask for. He was always on time, answered all my questions without hesitation. We have 6 cameras in our office along with a DVR to record, the mobile app is easy and clear as a bell! Could not be happier , you must use this for all of your security needs !

I have had ADT for 20 years plus. i just bought a new build and my yard camera has been going out…read moresince day 1. Also i recently has a internet wifi router box changed so the rest of my cameras are now out and need to be reprogrammed. The first 30 days i had a tech out once a week to check my yard camera now that my 30 days are over and my cameras need to be reprogrammed, The tech came out this morning and wanted to charge me 150 for the service call and 59 dollar assesment. i can see a 39.99 service fee but they got you by the balls and you cant fight them.What happened to customer service and now im in a contract i cant get out of with out a penalty or fine. Beware of the 5 year contract with ADT. Stay away get a ring camera

I really regret the day I hired these people. They're the worst…read more They installed my security system but they attached one of the cameras to a glass window with a suction cup. Naturally it soon fell off. It was an improper installation, but did they just fix it? No, they had a man come out, do it correctly, but charged me near a hundred dollars service to fix their bungling mistake. Then surprise! The thing has a battery in it that wears out. Worse part, it's no simple battery. It's a custom priority battery. They'll sell you one but then there is a 13 step set of instructions to install it! Forget that. Might just as well spend around a hundred dollars having one of their technicians do it. Worse, it's hit and miss as to how long these batteries will last. I had one last two years and one only last a week. I don't recommend ADT, plain and simple.