They were great. Fixed my phone in less than 30 Minutes and…read moreeverything works well. Offered me a screen protector with warranty that if screen cracks they'll send me $150 to replace it. Very cool and laid back place. Super chill and they get the job done. The quickness really impressed me. Highly recommend

Super fast, knowledgeable and great service. My cracked screen replaced/ fixed in 15min.read more

I cannot say enough great things about Edwin Fuentes at the West Palm Beach BrandsMart!…read more I recently purchased multiple TVs, a Sonos soundbar and all of the accessories needed to complete my setup. Edwin made the entire experience exceptional from start to finish b/c delivery & install went seamlessly. He was incredibly professional, knowledgeable and patient throughout the process. What stood out most was his ability to explain the differences between the brands/products in a way that was easy to understand without ever making me feel pressured. He took the time to listen to what I was looking for, offered thoughtful recommendations and helped ensure that everything I purchased would work seamlessly together. In a world where great customer service can be hard to find, Edwin truly exceeded my expectations. His expertise, attention to detail and genuine desire to help made what could have been an overwhelming shopping experience enjoyable and stress-free. If you're shopping for electronics at BrandsMart, do yourself a favor and ask for Edwin Fuentes. He is an absolute asset to the company and because of him I'll definitely be returning for future purchases. Thank you, Edwin, for your outstanding service! 5+ stars across the board

Lagi Chi in appliances has completely shifted my view of this store. I called multiple times and…read moreshe was the only one that has given me great communication and has even called to follow up with me. I appreciate her patience and her attention to detail. Thank you for helping me resolve my issue! 5 stars for her

A couple of years ago, I bought my husband's Apple Watch here as a birthday gift so when it was…read moretime for an upgrade, I came back hoping to trade in his old watch and put the credit toward a new one. The experience got off to a rough start when the first customer service representative told me they could only offer $10 for the trade-in. I was genuinely speechless. Unless my husband's watch had suddenly become a decorative bracelet, that didn't seem right. Thankfully, I asked for a second opinion and was connected with Valeria, who was fantastic. She took the time to look up my account, verify the correct watch model, and ultimately found the proper trade-in value. Her customer service was easily 5/5--knowledgeable, patient, and willing to go the extra mile to help. The downside is that it took quite a while to get to someone who could actually assist me, so I ended up spending over 1.5 hours there unnecessarily. While the outcome was positive thanks to Valeria, the process could definitely be more efficient. Overall: Great customer service from Valeria, but be prepared to advocate for yourself and double-check trade-in quotes if something doesn't seem right.

Well i bought a JVC car stereo and it's doesn't work! Kept my receipts and I was told I can't get…read moremy money back because I needed to buy a membership to the store $40 or more to get my money back because it's past 15 days? I was never told this . I was told it had 1 year warranty. The cashier is supposed to tell you all details when you purchase any electronics said manager, if I knew this I would've try to hook up the radio sooner.. Stuck with a radio that I got for Christmas that doesn't work..I don't think I will be buying anything from Best Buy anymore.. So you have to spend money to get a store warranty over 15 days or you're stuck with what you bought ...

For the past year and 9 months I have been looking for the right pair of Sonus Faber Nova I's. I…read morehave OCD and care about condition but don't have the budget for a new pair. I have found a few for a good price but they just weren't right. I found audio advisors and saw they had a pair so I called. The first and last question I asked was about the condition. The person I spoke with said several times they are like new and even said they are "perfect". He said the person who owned them had several houses and barely used them. To me "like new" means they are just like a new product but were opened and used. And perfect obviously means perfect. To my surprise they did not include the manual like a new pair would and the bottoms of both speakers have several very large scratches all over. This is the most I've spent on speakers and I planned to have these the rest of my life so I would rather not have them than have a pair with damage. Like I said I searched for almost 2 years for the right pair and the pair audio advisors sold me were not as described. I asked several times and each time I was not told the trust. I called to express my disappointment and the same person I spoke with made it seem as if it was my fault. He said "well you did buy a used pair". Yes, I know they were used but I was told several times they looked new and were perfect. Then condescendingly told me "The scratches are on the bottom you won't see them." Okay well there is also a blemish on the front of both speakers. Regardless, thats not the point and he was just making it worse. I was very calm never rude just disappointed but he handled it poorly and never apologized never looked for a solution just made it seem as if it was my fault for buying used. Like I said I asked several times about condition so I don't see how this was my fault. He then said plug them in and listen to them they're great speakers. He never seemed to want to help and never addressed my concerns. I don't know if he even understood (or cared) what the issue was. Additionally, I waited almost 2 weeks for a shipping quote. Fine things take time I get it but the issue was I had to call back after a week and remind them I was waiting. Still nothing after several more days so I called back again and they had the information. I wish they called me to let me know but okay. Lastly, I wanted to mention a few days after the initial call I got a call from the person I spoke with thinking they had the quote but he called me by accident thinking I was someone else. Not a big deal at all but goes to show they are unorganized. Needless to say I am very disappointed with the entire transaction but mostly disappointed my almost 2 year search ended this way. There are plenty of other places out there that are honest and if there was an issue would handle it much more professionally.

Tried a bait and switch.I was born in the day,but not vesterday.I was trying to buy a mcintosh amp…read morefrom them.I needed more pictures and they sent me some but were a little blurry.I have a magnafying glass that i used and it was a different serial #,

As a Target fanatic (nope I won't boycott lol), I stopped in to grab a few personal and pet items…read more I was able to find 95% of what I was looking for, via signage or looking on the app for the location. Huge Target, big selection, tons of variety. Prices were moderate. They were remodeling the "feminine" aisle, so I had to go to Customer Service for help locating an item, a young gentleman helped me and even went to the back to look for the item I needed. Love the self checkout option, don't have to wait in super long lines. This location is huge with elevator and escalators. Covered parking garage.

Terrible on line confusion and no way to talk to a human. I tried to order two terry cloth robes…read morefor my guest room and the bit kept sticking in my default address and it took way too much time to fix it.

TLDR: Jay is responsive, fair, and friendly…read more Jay's knowledge and service were great. The price he charged me was honestly great and fair. I felt comfortable as he was knowledge and friendly. Jay fixed my PS5 quickly based on the issue it had (HDMI, encoder, etc.). All in all, Jay is very fair with pricing, very responsive, and very friendly! I highly, highly recommend him for services such as this!

Kudos to Jay for being willing to fix a 3ds XL nowadays, no repair shop will say yes to this kind…read moreof repair. These things are super easy to break and are very difficult to work on. Regardless he replaced my top screen and did it at a good price, he only made out of the repair with about 40$ and I only spent 80$. Id definitely prefer him over any other repair service. The guy clearly knows what he's doing. 10/10 would recommend