For the past year and 9 months I have been looking for the right pair of Sonus Faber Nova I's. I have OCD and care about condition but don't have the budget for a new pair. I have found a few for a good price but they just weren't right. I found audio advisors and saw they had a pair so I called. The first and last question I asked was about the condition. The person I spoke with said several times they are like new and even said they are "perfect". He said the person who owned them had several houses and barely used them. To me "like new" means they are just like a new product but were opened and used. And perfect obviously means perfect. To my surprise they did not include the manual like a new pair would and the bottoms of both speakers have several very large scratches all over. This is the most I've spent on speakers and I planned to have these the rest of my life so I would rather not have them than have a pair with damage. Like I said I searched for almost 2 years for the right pair and the pair audio advisors sold me were not as described. I asked several times and each time I was not told the trust. I called to express my disappointment and the same person I spoke with made it seem as if it was my fault. He said "well you did buy a used pair". Yes, I know they were used but I was told several times they looked new and were perfect. Then condescendingly told me "The scratches are on the bottom you won't see them." Okay well there is also a blemish on the front of both speakers. Regardless, thats not the point and he was just making it worse. I was very calm never rude just disappointed but he handled it poorly and never apologized never looked for a solution just made it seem as if it was my fault for buying used. Like I said I asked several times about condition so I don't see how this was my fault. He then said plug them in and listen to them they're great speakers. He never seemed to want to help and never addressed my concerns. I don't know if he even understood (or cared) what the issue was. Additionally, I waited almost 2 weeks for a shipping quote. Fine things take time I get it but the issue was I had to call back after a week and remind them I was waiting. Still nothing after several more days so I called back again and they had the information. I wish they called me to let me know but okay. Lastly, I wanted to mention a few days after the initial call I got a call from the person I spoke with thinking they had the quote but he called me by accident thinking I was someone else. Not a big deal at all but goes to show they are unorganized. Needless to say I am very disappointed with the entire transaction but mostly disappointed my almost 2 year search ended this way. There are plenty of other places out there that are honest and if there was an issue would handle it much more professionally. read more

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Tried a bait and switch.I was born in the day,but not vesterday.I was trying to buy a mcintosh amp from them.I needed more pictures and they sent me some but were a little blurry.I have a magnafying glass that i used and it was a different serial #, read more

A good judge of a company is when things go wrong with your purchase. I bought a pair of used JL subs thru Brian. One of them arrived DOA. Brian was quick to assist me to troubleshoot and ultimately send the sub back for service. I'm weary of certain hifi shops after a few negative experiences with being arrogant and lacking customer service skills. You get none of that at AA. You have earned yourself a customer for life. Appreciate you Brian, and the rest of the AA team. read more

I have had only the most amazing experiences with Audio Advisors. What a great staff that really cares long after the sale in complete. I would recommend this business to everyone. read more

Audio Advisors is a high end audio store specializes in ultra high definition, high end audio gear. Only the finest brand names are sold under the knowledgeable sales guidance of the staff. I have always found that buying quality is your best investment and enjoyment in Audio gear. You are given generous time to evaluate and hear the equipment and all questions are answered and wisely explained. Besides audio equipment, there is a good selection of vinyl LP's to browse through. Audio Advisors is conveniently located and has ample parking. I highly recommend this audio store jewel in West Palm Beach, FL. read more

Audio Advisors - One of many auditioning rooms. - Electronics Near Me - West Palm Beach, Florida

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I've had good success spending $130,000 on my audio system in my family room unfortunately the last 60 days, I've had several problems with the system and it continues to be a frustrating experience. I'm hoping Wayne, the owner, would be kind enough to call me and tell me what he's gonna do to fix all the issues that we continue to have? read more

Unethical company. My wife called audio advisers about a camera issue we were having. The tech fixed 6 of the 8 cameras. They told us the two cameras needed to be replaced. Unwilling to use my 35 ft ladder they rented a lift to confirm the cameras were no good. Then they sent use a quote for over $1000. Suspicious of the techs findings, I called the manufacturer, they logged on to my network and fixed the resolution(it was set all the way to black). Audio advisers refused to correct the bill for the unnecessary charges. They could care less about the customer. read more