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    ADT Security Services

    1.4 (76 reviews)
    Open Open 24 hours

    Services - ADT Security Services

    Fire protection services

    Home automation repair

    Component automation

    4 More Services

    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    ADT "outstanding" (not!!!!) customer service.
    Michele B.

    Thieves. When I signed up 13 months ago they told me that if I cancelled before The year was up I would have to pay for the remaining equipment and installation. Never said I was signing up for a 2 year contract (but I should have read the fine print). Called today to cancel account and they told me I have to pay 75% of the remaining 11 months. $400+. NEVER AGAIN. ADT

    Estimate on a biz card
    Sue C.

    Lately people (I assume ADT employees) have posted pics of ADT - it triggered me to write this review. (They would have been best served NOT posting all those pics!) For the past 20 years I've had ADT and rated them 3 stars because the past few years have yielded mediocre service that countered years of great service. Decline in Service: It used to be that if my alarm went off for more than 30 seconds ADT would call me and ask for a password to confirm the alarm was accidentally engaged. Now the alarm can sing for a while and no one calls. What kind of monitoring is that? I believe ADT changed their processes a few years ago to this business model to save money - less service for the same/more money. Inept Salesmanship & Inability to Meet Customer Need: More than a year ago we wanted to install video cameras on our property. We called ADT for an estimate to install cameras and I got an estimate for $6,000 and lost 2 hours of my time to an in-house salesman whose presentation was so lacking that even he knew that he wasn't going close the sale, while he was presenting to me! He presented a quote to me - wrote copious notes about the quote and then took that paper with him, only to leave me his business card with 3 phrases written on the back - that was the 'written estimate'! The reason for the high price was because of the number of cameras he was installing, and a 'hub' for each camera that would have to be installed in my closet - so I'd have a bunch of them! ADT didn't offer cameras by itself, so I'd have to buy a product that bundled new thermostats and virtual control of lights, etc. - none of which I sought. But the rub for me was that ADT WOULD NOT MONITOR activity! We did buy cameras - from Best Buy - we got HD cameras (showing color images during the day and black&white at night) and a DVR that had more ports than needed so we can add cameras in the future, and capabilities to record for a month. The cameras were installed at a very low fee and we have the convenience of seeing the camera view on our TV, cell phones, and computers. It cost a fraction of what ADT quoted. The People are Not the Problem: Through the years I've had good service from ADT reps via phone and in person. The people aren't the problem (barring the salesman who really needs training/a new vocation) - I think ADT's product offerings and processes are the problem.

    6month satisfaction guarantee that they said doesn't apply

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    3 months ago

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    12 years ago

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    4 years ago

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    4 years ago

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    9 years ago

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    4 years ago

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    4 years ago

    They eventually made things right. I have used their service dept again with no problems, techs were very knowledgeable both visits. Thanks

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    7 years ago

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    8 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - ADT Security Services

    Review Highlights - ADT Security Services

    Maria Callanan, 561-577-4644, is who I have had experience with.

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